The office work er friendly and ready to answer any questions. It example the different in the…read moresizes and pricing. Every information on the place. Thanks

This storage complex is probably the oldest one I have ever seen. I think it was built at some…read morepoint in the 1980's. That being said it is exteremly well kept, clean and in good overall condition. The staff is very friendly and helpful. The overall experience was great. My only comment is I wish the gate hours were a little more extensive. I think they are probably set the same as the office hours for security reasons.

Very professionally managed. Clean facility. Good rates. It was a very simple decision to make…read more Good access to hwy too.

In my opinion - This is one of the worst businesses in Reno . The manager is an incompetent rude…read moreindividual who has no regard for customers or really just being a human. They hide costs and fees, they try to purposely make tenants lose their belongings so they can go through them before selling them. Please if you have any choice do not store belongings, if you must do yourself a favor and go somewhere else. This is just one persons opinion - use caution and judge for yourself!! OH YES. ALMOST FORGOT AT MOVE IN THEY OFFER YOU A FREE LOCK FOR A 5 STAR REVIEW SO MOST OF THOSE ARE FALSE ALSO!! FYI YELP!!!

Very helpful and easy to sign up with. Staff is very friendly and made it easy to pick out the…read moreright unit for us.

NOT TRUTHFUL WITH ME - BAD CUSTOMER EXPERIENCE…read more Unfortunately, I had rated them five stars...until I left after several months. I had been out of the country and, after a long drive home, got home from the airport at 2:00 in the morning. I called Anchor's Office Manager and said, "I know today is the last day of the month, but can you pro-rate me one day so I can come in this weekend?" He said they don't pro-rate charges, but for just one day, they wouldn't charge me if I vacated first thing in the morning. I DID...AND A COUPLE OF DAYS AFTER I LEFT, THEY CHARGED MY CREDIT CARD FOR A FULL MONTH ANYWAY. Had I known they were going to be untruthful, I would have left the car there for the month! Instead, I paid a full month's rent for a vacant spot that they rented out. I asked the Office Manager to email his supervisor's contact information to me, which he agreed to, but never did. THIS LEFT A VERY BAD TASTE IN MY MOUTH. This was a very bad customer experience.

What a joke. Made a reservation online, completed all documentation and their "move-in" process. I…read moreselected an outside storage unit. I head over to the facility, security code in hand. Upon arrival, code won't work. Tried it at least a dozen times So, I call the number on the sign. Voice mail says "they aren't on site but can be reached by phone." After MULTIPLE attempts, that proves to not be true. I tried calling the Fernly location. That too went to voicemail, saying "Today is September 1st and we are closed for the holiday." Today is in fact November 26. Upon calling the silver springs location, again I only get a voicemail, but they at least give office hours. Thinking I might be able to told to SOME sort of employee, I drive to the Spanish Springs location. Guess what, their office is inside the secure gate, you can't get in unless you have a security code for that location. Negative contact with any living soul. I drive BACK to the Carson location. My security code still doesn't work. I tried a simple, generic code and the gate opened right up. I drive around for a minute to locate my storage unit. Guess what? It's NOT a storage unit. Appreciate, according to Safe Storage, and only Safe Storage, an outside storage unit, is a parking spot. They have a few secure units, but I won't be dealing with this company again. They are misleading and INCOMPETENT!

From the owner: Safe Storage Carson City offers a secure and convenient way to store your belongings in the heart…read moreof Carson City. Our facility provides drive-up access, interior storage units, and dedicated boat & RV parking. With 24/7 security cameras, on-site management, and simple online payment, you can store with confidence. Perfect for homeowners, businesses, and outdoor enthusiasts, our storage units are clean, accessible, and built to keep your items safe. Whether you need short-term storage during a move or long-term parking for your RV or boat, Safe Storage Carson City delivers peace of mind and convenience.

Beware that as soon as you rent and move into a space they jack up the price ALOT assuming you…read morewon't bother to move all your stuff. We are so out of there!! Although front desk staff is very nice they have no say in this price gouging and were actually surprised themselves by it when they looked up our prospective rent for December.

Lani and kathi are amazing people. They are always busy. i had a ba accident so I can't drive or…read moreleave my house unless for a Drs apt and one of my sons drives me. Its a lot for me just to shower ( which I need help) and to make Drs apts. I can't do anything really except sit at home . My thinking is kinda messed up right now and a lot of things are hard for me . Every time one of my storage units are due , both Lani and Kathy call me to remind me. They also ask if I want them to use my card on file to pay it for me. it very helpful to me . I've never had such great customer service from a companes employee . Its nice when I get that message from either one of them because it's not just a reminder message they also ask how I'm doing. I haven't been around people in awhile so it means a lot to me . They don't have to do all the things they do for me and other customers , it's just how kindhearted they are . When I use to go in to pay either one of my storage units . They would also ask how that person was doing and if anything else they could do . You could see the bond they had with each person. When I was waiting and costumer were leaving or waiting like me . Customers were always saying they appreciated me and other customers for waiting and how these girls actually care . I've heard that so many times . Lani and kathi want their store to have great customer service. They don't do it for just for that reason . They both do it out of the kindness of their hearts. I hope and I'm sure many other customers feel the same way . I hope they never leave ! Debbie

Good service , good price. Really recommend Nice and clean…read more place I have good experience for easy access. To storage unit

Ellina was super helpful getting us checked in and set up, making the process simple and painless…read more We are looking forward to being here.

Always my first go to when it comes to a storage unit in Reno. Clean units, good prices, great…read morecommunication and their customer service is amazing. They're always super helpful.

This storage is super simple, and great for your money!! Everyone is super nice and kind. Every…read moretime I've come to them with a question or concern, they answer politely and are always very helpful. Great affordable prices! Great for college students!

I live next to this brand-new, well constructed storage facility. Having the pleasure of observing…read moreevery phase of construction, I have acquired comprehensive details regarding this facility. 1) Sturdy units (5'x10') & (10'x10') with tall ceilings, 2) Security oriented (gated access only), 3) Located away from through traffic, yet easy to find, 4) Owned and managed by a reputable business which is well established in our community, 5) Has a well-designed traffic pattern for quick or long visits.

I just toured your facility with security staff and I am fully impressed with the tall fences, the…read moresecurity system and how well kept the property is. I will be moving in the future and I will definitely utilize your facility. Thank you.

Property is very clean and well let. Easy access and high tech entry and storage management with an…read moreeasy to use phone app. Staff was very nice and helpful and the check in/renting process was quick and easy. 10/10 would recommend.

I toured this facility because a family member works there, but wow!…read more The nicest and cleanest storage facility I've ever seen. Very professional and helpful staff. Top of the line technology with phone app access to units, also known as NoKey access. The units come in several different sizes and are indoor and temperature controlled. If we ever have storage needs, we will definitely rent here!