You have an outstanding Employee that I have noticed over the past…read morefew years. Suzy is a drink server and bartender, often working both positions simultaneously. The only time she stands still is when she mixes drinks that she delivers on the floor. She covers a wide area and rushes back to refill Patrons at the bar and just does more work than Anyone else employed there. And that is obvious! Her personality is special!---"Personality Plus"!! Suzy deserves a promotion and certainly a pay raise at best! Please show this to Jeff Jacob's. Ted Kuhn, Reno,NV

I've been a regular at Gold Dust West for a long time, and the staff is the main reason I keep…read morecoming back. They work hard and treat customers well. Lately, though, management has been making choices that don't seem to support the team. No barbacks means the bartenders are stretched thin. And on Sunday, I watched a supervisor give a bartender a write‑up in front of a full bar, joking about "love notes" while doing it. It was unprofessional and uncomfortable to witness. I must add I have been an HR manager over 20 years here in Reno. I hope management takes this seriously, because the employees deserve respect and privacy, and customers notice when leadership falls short.

Since we were already at the casino, we decided to check out the bowling alley -- which has 32…read morelanes! It's a great setup with a small arcade, a bowling pro shop, a bar with gaming, and a snack bar. We tried a few items from the snack bar: the grilled cheese sandwich, a small personal pepperoni pizza, and cheese sticks. Everything was pretty good and reasonably priced. The bar happened to be closed, but the snack bar also serves alcoholic beverages. I tried a drink I'd never heard of before "Puck" -- it was decent, though a bit on the sweet side for my taste. Service was great all around -- Jenny at the counter and Kyleigh in the kitchen were both friendly and efficient. Even the bowling center clerks, CJ and Mike, were extremely personable as I looked around to see what the alley offered. No picture. Overall, a nice surprise -- clean, friendly, and worth checking out if you're already at the casino and wanna bowl or just hang out ! Be sure to check league times since they get pretty busy !

This snack bar located in the Bowling alley at the Gold Dust West Casino is a great find! I came…read moreacross it while playing at the bowling center with my crew. The food here is mostly burgers and hot dogs and fries and even fried chicken strips. The have soda and beer available. If you like a real drink, go to the bar next door. What got me was the prices! For a single 1/4 lb burger it just $6.99 including a whole mound of fries! Adding cheese is just a buck more and adding another 1/4 lb patty is just another buck ... so like a 1/2 pound Double cheeseburger with fries for just $8.99! Hell, yeah, bring it on! I got 5 orders of double cheese burgers with fries for me and my crew and drinks too. They have Modelo beer for just $3.50 a bottle! The menu is posted online, just scroll past the restaurant menu to the Snack Bar menu. We all enjoyed munching down on the burgers and fries. Those burgers are huge, about the diameter of a BK Whopper, but more filled with real meat! Lettuce, tomato, onions and pickles included. There's a ton of great fries with each order too! Can't beat that price at even fast food places. I wish we had a place like this where I live!

We were passing back thru Carson City and I discovered this bowling center. One of my crew told me…read moreabout it and I thought it'd be fun to let them loose here, and thanks for doing a good job. I'm not a bowler myself, I just know you roll the ball and you get two chances to knock all the pins down. Prices seem reasonable (like I might know) and they have shoes to rent as well. There's 32 lanes and it's not crowded. What I do like is the snack bar. They have great burgers and super reasonable prices. There's a full bar available too, so if you want a scotch on the rocks or a Cosmo while you play, there you go. It's good there's no smoking in here too. It's kinda loud in here when there's a lot of people bowling. Lots of good seating with good swivily chairs. I'll review the snack bar separate as it food and not bowling. We all had a good time and my guys and one other girl were happy, so I'm happy.

Ever since I discovered the great snack bar at the Gold Dust West Bowling alley, I've been coming…read morehere on and off, getting the double cheeseburger for $8.99 that comes with a mess of fries. Killer deal. But I got to thinking, if getting a double patty burger is just $1.00 more than a single, could I add another patty for a TRIPLE for just one more dollar? That would be tottally killer deal. So, I asked the cook and they said, she didn't see why not. I ordered a TRIPLE cheeseburger and fries for just $9.99! That's 3/4 lb of meat and cheese added along with the lettuce, tomato, and onion with secret sauce spread. I got it and opened it up. Just picking up the tray it felt heavy! Holy freakin hamburgers, that's a big ass fat burger! I had to squeeze it a bit and open wide for this thing! Damn, this is a big tasty burger, for a killer price! I almost couldn't finish the fries after eating this burger!

The atmosphere was general diner with similar fare, attatched to the casino. Our first…read moreserver/hostess was very mad we were there. She had a general angry arritude. The server after was sooooo much better. Very smoky casino, might need to review their air handlers. When they first revamped the air handlers years ago, the air quality was so much better. The food was okay. My burger was cooked to order correctly. The breakfast was good per Mom. Good but not spectacular. First server and all the smoke was a downer.

Food is good and worth the price. Unfortunately, the Coffee Shop was so understaffed on Saturday…read more4/17 at 11am, I was told I would not be seated. Frustrating, as it is the only restaurant on property. The $7.77 Breakfast Bowl is a great deal with scrambled eggs, bacon and sausage chunks, potatoes with green and red bells and then topped with grated cheese. No toast at this price. Coffee is $3.99. 1 waitress and one cook tried their best. From open to 10:30a.... When a second waitress was allowed to clock in early so that a few tables could be seated. I only had a 45 minute wait. I did see 2 people leave and refuse to wait. Hopefully, good dependable servers will be found.

My husband and I have stayed at Bally's Lake Tahoe many times, and the main reason we keep coming…read moreback is because of the incredible people who work there, especially Patrick Teagues. Patrick is, without question, the best Casino Host and Player Development Manager we have ever worked with. He consistently goes above and beyond to make us feel valued, appreciated, and genuinely welcomed. Every interaction with him is professional, warm, and personal. Whenever we email to request a reservation, Patrick responds immediately and always asks if there is anything else he can do to make our trip special. His attention to detail, responsiveness, and commitment to guest service are truly exceptional. He has a remarkable ability to make every guest feel like a VIP. Bally's Lake Tahoe is our favorite casino destination, and Patrick is a huge reason why. He is the kind of employee who creates loyal customers and lasting relationships. Quite honestly, we would follow Patrick anywhere because of the outstanding level of service he provides. Bally's, please know what a treasure you have in Patrick. He represents the very best of hospitality, and my husband and I are incredibly grateful for everything he does to make our visits so memorable. Thank you, Patrick, for always making us feel so special!

An aging hotel that has been left to slowly fall apart…read more It's actually very sad to witness. In this massive property with over 400 rooms, you'll find outdated spaces, worn furniture, dark and dingy hallways, dirty windows, hard old towels, thin bedding, lumpy pillows, and beds on the firm side. Even the plants outside have stopped being watered and left to die. Ice machines are broken on multiple floors, so you end up wandering around to other floors in the hopes of one working. The indoor pool has a bit of a Hefner grotto vibe but is constantly packed with screaming kids. It's as if someone told management just to keep the lights on because nothing else matters. Prices swing wildly: sometimes just over $100, but on busy weekends they shoot past $600. Then they tack on a $27 nightly resort fee and another $20 for self parking. Truly delusional fees for what you get. I've stayed here several times only because the rooms are comped. I would never pay to sleep here. There are plenty of wonderful hotels, and even motels, in the area that don't charge bogus resort & parking fees. The online room photos are heavily filtered and don't match reality once you check in. A few positives: the rooms are spacious at over 400 sq ft, and some have minor upgrades like newer bathrooms. There's a Starbucks near the gaming floor, a spa and a few restaurants. I haven't tried them so no opinions there. Overall, this place desperately needs a facelift and real upgrades. Until then, the resort and parking fees should be eliminated. Bally's owners should know better.

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

Staycation after a banquet was perfect. We didn't have to drive home. We enjoyed the casino for a…read morelittle bit too. The room-one of my peeves in hotel rooms are the lack of luggage racks. Our room had 2-yippee. It makes sense 2 people in a room 2 sets of luggage!! The king bed was comfy and had plenty of pillows. The bathroom was nice, water pressure was good in the shower and so was the lighting. One interesting item was the use of comps at the restaurants. I was told we could only use them Sunday thru Thursday. Kind of peculiar that they are limited.

Horrible place to play . Dealers r very rude especially Carson and Manuel at the craps table…read more Supervisor did nothing , manager did nothing . They came to the table and were rude to me right from jump Talking down To me. One dealer literally said if u don't know how to bet to my friend then don't bet here. Instead of dealing with it they ask me to leave . They do not value their customers here! I recommend another casino where you will be appreciated .

Had dinner with a colleague and my food (a salad) took an hour. My colleague had eaten and was…read moretwiddling his thumbs. I ordered a grilled chicken cobb salad. when it did arrive, the waitress, Portia, literally dropped it and ran I had to get up to catch her. So, my salad had no grilled chicken. it had been replaced by a couple slices of processed sandwich meat. And I waited an hour. The response: "guess they were out of chicken." I reached out but management had nothing to say. Tried to speak with HR, and they were pathetically unprofessional. Do yourself a favor and avoid this burning dumpster fire. Also to anyone reading this from CalNeva: Enjoy seeing this review on every available platform. You deserve it.

One of the last remaining original Reno Casinos…read more Quality/Quantity - Small local casino. Two buildings...? And two floors. The bathrooms are on the second floor. One small diner, that I noticed; see pictures. Burgers, hot dogs and fries... Other restaurants that we did not visit are: Knockout Grille, Steak & Pasta House, and Top Deck Restaurant. Atmosphere - We came to the Western Lights Event (5 stars and I added the "business" page to Yelp, but Jim W beat me to the first review). Parked in the city parking garage which was free for the event, see pictures. Plus this casino has an entrance from the garage. So why not check out...? Normally free 2 hours parking with a casino validation. There is a small arcade for kids also, but we did not see any kids. Well if kids do come here, I am sure they are all outside at the cool Western Lights Event. "Lincoln Alley" separates their two buildings. I would utilize that space better, it could make a good indoor/outdoor space?!?! Especially for an event like today. Saw some signs for senior discounts, see picture. Beautiful views of the Western Lights Event from the parking garage, see picture. Cut and pasted: "36,454-square-foot (3,386.7 m2) casino has 849 slot machines, 41 table games, 3 poker tables and a race and sports book." Service - Self service. FYI - Your website on Yelp is NOT secure. DO NOT click the link! Price - Free for us today. Owner Comment - Congrats on your success since 1962. 1977 - Nevadan Tower. 1987 - Virginian Tower. 1996 - Stadium Parking Garage.