They continue to raise the price without any notice!! I started out with a unit at 166 and now its 196!!! I will be canceling next month and moving up the street to a much cheaper and just as nice facility. I would not recommend this place to anyone!!!! read more

Extra Space Storage - They are clean and well kept. The management is helpful. I highly recommend this place.

Viewing these units was a breeze. I was shown many options I could actually get unlike some places that show you an example and send you to something complete different when you pay. The day I moved into this unit 9 months ago the guy working (I do not remember his name) was helping from another site and didn't know exactly where everything was. He was still friendly and helpful in answering my questions the best he could. Today when I was moving the last of my items out of the unit Hanna was very helpful as well. She was able to get me on my way quickly and canceled the unit and my autopay to make sure I was not charged with my payment date pending over the weekend. As far as the unit itself they are very basic. You can use 2 locks for extra security. The office shows an array of cameras around the facility making me feel like my possessions were safe. I could see the unit nexts to mine boxes at the top of the wall. I was a half unit so I think the wall was likely an afterthought to creat smaller units. It was not a problem for me and it didn't make my possessions feel exposed. My only complain was the unit was not lit. The hallways had lighting that helped a bit but the unit was still pretty dark. Not bad for moving stuff in and out but if you needed to find a specific item in a specific box it could be difficult. While I hope I don't ever need a storage space again if I did I would pick extra space if the option was available. read more

Online payment system is fast and easy to use, staff friendly, easy access to flatbed carts and elevators to help move your stuff.

Very friendly staff and location is so convenient. In fact there's a Uhaul right across the street.

I rented a unit from Extra Space Storage for a little over a year. I have no complaints during my use and the staff were always friendly and helpful. When I decided to move and exit the unit, the man who helped me was very friendly and it was an easy process. I would definitely use this place again if I ever need a storage space in the area. They also had great prices compared to their competitors. read more

i've been storing at this location for about 7 years and have had no problems. the manger during the time i stored name is paetra, polite, courteous, no issues. there is a new regular manager now, i think her name is vanessa and not even 2 months into her management my two storage lockers have been robbed. the last few times i have gone to the facility i have noticed that shady looking characters are hanging out in the attached garage area of the facility. i find it very odd that when a new manager shows up, robberies start occurring. i would advise ownership to look into this as this may be the working of an inside theft ring. also, i placed micro cameras inside my storage locker and have full video of the theft. i have turned this over to the police department and private investigator. read more

To begin, I agree with some if not many of the reviews. It is a clean and safe place to keep your belongings. I ran into trouble when I reserved a unit about a week before the truck with all my parents stuff was to arrive. The day it did arrive I came to find my unit had been rented out to someone else, they admitted their mistake and were able to find me a different size unit somewhere else yet they insist I pay for the time on the original unit, about 1-2 weeks. Now think about this, they had 2 parties paying for the same space. I contacted them expecting them to see their error and was essentially told tough luck. read more

Extra Space basically stole from us. We rented a unit and for the first month we were without outside insurance covering our property so we opted for insurance from Extra Space. One month into our roughly 10 months of renting the unit we acquired RV/homeowners insurance which covered our items in storage. We spoke with the staff stating we would like to discontinue the redundant and much more expensive insurance through Extra Space, this equated to hundreds of dollars over the duration of the rental. We were told this was fine as long as we provided proof of coverage. We sent the information and should have been a done deal. At this point we were met with a manager who refused to remove our insurance furnished by Extra Space and then just flat out ignored us, they already had our money so what do they care. For anyone on the fence about going with this location/business or elsewhere I would think twice about a business that operates this way. read more

This facility is fantastic! My colleague and I come in and out of here multiple times a day. Paetra takes great care of us and goes the extra mile to make sure we receive excellent service. I highly recommend storing your belongings at Extra Space in Pleasanton! read more

Great place to store your things. Very clean, secure! Great staff. Thank you Maria for all your assistance!

The staff was very friendly when I moved in. It wasn't until the first billing cycle that I had a problem with them. They charged me $20 extra for insurance. I called them back and informed them that I already had insurance that covered the items and they told me I had to pay for theirs. No one ever told me that there would be an additional charge for insurance. I asked to speak to a manager and never received a phone call back. Later that month, I moved my items out. I was called early the next morning demanding their lock back. I had planned on moving other items into the unit but after that rude treatment I decided that I was done with them. read more

The place is very clean and well kept. The management is very friendly and helpful. The required insurance is understandable, but it does add extra expense, unlike other storage facilities. Except for the insurance part, it's a 5 star place. read more

Safe and accessible location. The prices are great. The site is extremely clean. The manage of the site is kind, considerate, helpful, and disciplined. He does an amazing job of setting you up with the best space for your needs...and he is always out sweeping and cleaning. I highly recommend!! read more

This is a great storage facility. It is kept very clean and the customer service is fantastic. I know my belongings are safe here. I highly recommend them. read more

The staff is friendly, helpful and very knowledgeable. I needed extra space quickly. The manager asked a few questions and was able to choose the perfect size for me. I was able to send my movers over within the hour. The facility is clean and secure. I would highly recommend Extra Space. read more

What a great place to rent storage from.. Maria was incredible. We need more people with customer service skills like Maria..

Easy access to our units. Clean. Customer service is efficient and helpful. A customer for over 10 years.

Paetra is very friendly and helped us with anything we needed! It's very clean and easy to get around...very nice

Peatra is very nice and professional. I had an issue with my unit and she was more than willing to accommodate my issue. I would recommend using this facility for all your storage needs...Two thumbs up!! read more