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    Public Storage

    4.3 (54 reviews)
    Open 6:00 am - 9:00 pm

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    13 years ago

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    12 years ago

    Great customer service and very secure, safe storage facility. Would definitely recommend!!!

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    13 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    Clean facility, great customer service from Michael. Top notch facility and top notch service from Michael.

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    8 years ago

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    Page 1 of 2

    Ask the Community - Public Storage

    Review Highlights - Public Storage

    I was helped this time by Michael and Chrisann - both of whom could not have been more pleasant or more helpful.

    Mentioned in 7 reviews

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    Public Storage

    Public Storage

    (30 reviews)

    SERIOUSLY! MAKE SURE YOU READ THE LONG LIST OF 1-STAR REVIEWS!!! The reviewers are not lying or…read moreexaggerating. It's all true! This review is for the Public Storage facility located at 9520 San Ramon Valley Blvd., San Ramon, CA 94583 These guys really are the "crooks" that all the previous reviews say they are! Any positive reviews you happen to see are most likely from them, basically catfishing the public and trying to offset the numerous negative reviews they've received because I refuse to believe anyone is legitimately giving these pirates anything more than one or two stars, at best. This particular franchise is so bad we're filing a complaint with the corporate office and suggesting that they strip the owner(s) of their franchise rights! They are single handedly dragging the entire company, and possibly the entire storage industry down with them. Like so many other posts you'll read, what they do is lure you in with cheap pricing. We originally rented a 10'x35' space for what seemed like at the time a very fair and decent price. But within the first year they raised the prices three (3) times. Then most recently they contacted us stating that they were going to raise our rent from $458 /month to $732 a month!! Adding further insult to injury, the only explanation they would give us was, "it's what the market will bear." After we complained and informed them that we were leaving they tried to sweeten the deal and tell us they would only charge us $586 a month for the next month and then raise the rent again after that! AS IF THAT WAS SOME KIND OF INCREDIBLY SWEET DEAL!?! I have no doubt those conniving con artists will likely type some sort of rebuttal and try to claim that it wasn't their fault. But DO NOT believe them!!! These guys are nothing more than storage pirates and they're NOT TO BE TRUSTED!!! Here's how their scheme works... They lure you in with what appears to be an affordable and a reasonable price. Then they wait for you to get all your stuff moved into your space, and obviously if you're renting a 10'x35' space you probably have a car and/or a lot of stuff to move, right? Then after a couple of months they come back at you and start jacking up the price. All the while using the excuse, "that's the market price." What they're betting on is the fact that you very likely just spent a lot of time, money and effort to move in and don't have the time, the money or the will to move again so soon. We vacated our unit in mid-January 2026 and sadly we already know there is no way we're going to receive any sort of pro-rated refund. Again, as the previous reviews say, "they're crooks" and when have you ever heard of a crook offering you a refund? if they do, I'm sure it will come with the condition that I change my review. But you know what? F' them! It's worth the money to let the public know to drive right past these a-holes and go find someone, ANYONE else to rent the storage space they need. We found a great deal at Extra Space Storage on Alcosta Blvd., by the way. www.extraspace.com/ Lastly, even if you don't want to accept our review or the other 1-star reviews telling you that they are "crooks," be sure to check out the photos. (See the RAT DAMAGES!) The alley where all the largest storage spaces are located has barely enough space for two cars, and in several spots you can't fit two cars. In fact, people are frequently getting into arguments about not being able to pass and how it's a "one-way driveway" and you can't block it. However, if you're moving into or out of a 10'x35' space you very likely have a truck load of items and as a result you can't help but block the driveway. And yet... other people can file a complaint against you and end up causing you problems with your account. The one positive review I read recently was in regard to the app you can use to open the gates. BFD! Every storage facility has an app to open their gates. However, the thing with this facility is that the app frequently doesn't work. Some days it works, but most days it doesn't. And then there are the days when one gate works and the other doesn't. And there's never anyone around when you need them. Having no representatives on site is not a bonus. It shows a lack of care or attention to the business. or likely a fear of confronting the public with their complaints. Most of the tenants we've met can't stand this place, but they put up with it because of the convenience of their location. They only reason why I've giving them a 1 star rating is because you can't give anyone A ZERO STAR RATING! But that's what I would give these folks, zip, zero, nada, nothing, a big fat friggin' goose egg, no stars rating all the way around! Find someplace else. Try the Public Storage facility just North at 1925 San Ramon Valley Blvd, they may be better. They certainly have better reviews. Seriously, try anyplace else and don't get suckered into this location's scam. READ ALL THE 1-STAR REVIEWS!

    ****DO NOT RENT SPACE HERE**** They suck you in with a nice…read morereasonable rate, Thrn jack it up FAST! 24 months ago I was laying about $250. 24 months later my rent is over $600!!!! In my book those are some unethical practices. Only offer month to month, no annual contracts. I calmed to discuss and they offered to drop it about $40. Wow! That's what happens when you aren't watching your autopay billings! Great way to treat long term customers!

    Public Storage - selfstorage - Updated May 2026

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