Scam! They will raise your rent every month. Some people get it reduced slightly but not everyone. Ever since I posted my negative review I've not been able to get any assistance from the company. The good news is that SELF STORAGE right behind this location will vest the price AND lock it in for 24 months! They are right out the back gate to the left and have people I on-site / live onsite 24/7! They even offered a number in case you had a need to gain access off hours! Customer service! I've parked my rv there for a few months and could not be happier! read more

Public Storage - Nice graphic which conveys my sentiments. - Self Storage Near Me - San Ramon, California

While thsee facilities are well-maintained and I appreciate the security, my complaint is general. The price of a unit is deceptive at best. The rent on our unit over the years has tripled and it's ridiculous that another person who rents the same size unit today is paying 1/3 of what we are for the very same sized unit. Be warned that PS will jack up your rental rates seemingly on a whim and not by a few dollars but by a hundred or more dollars at a time. read more

Came in after a negative experience with Uhaul storage on March 8th. The office was closed when we showed up at Uhaul and the online check in wasn't working for us. Had a truck full of household items that we had driven from Discovery Bay to store, so we left and went just down the street to Public Storage! Had amazing customer service at Public Storage! She was extremely helpful and got us into a storage unit quickly and easily! Would definitely recommend! Was $10 cheaper monthly too read more

Safely able to store your valuables and memorabilia. Have been doing business with them for over a decade and have not been disappointed in the quality of the service. read more

I use this Public Storage primarily because its close to my home. I have rented a unit for over 8 years and my experience at the facility and with the staff has been exceptional!! The property is always well maintained and I'm greeted with a smile from the manager (Michelle) with every encounter. I would strongly recommend this place to anyone looking for a storage unit. read more

I don't even want to leave 1 star. Just be aware that you are renting month to month and NEED to be out by The end of the month so you aren't billed for the upcoming month. Also that they DO NOT prorate your stay. I've been with other storage companies that prorate. I know I should have read and listened to the rental agreement, but I wish someone in the office would have told me that I would be paying for the whole month BEFORE I terminated my stay and then I wouldn't have cleaned out my storage so early. This is just a warning to any future customers. I have more nasty words to use for the district manager, but I am refraining myself. I do want to say that during my stay Michelle and the others (Bruce, Sam) were very kind to me, but like I said before. I wish someone would have reminded me that I am paying for the whole upcoming month. read more

This place was clean, brightly lit and large enough to comfortably navigate the hallways with your storage items... The employees were extremely helpful and professional!! I would happily refer to anyone I know. read more

I called this location and spoke with Jordan. I had a lot of questions and concerns about pricing and security of units. Jordan was very sweet and patient when answering all of my questions. She didn't rush me and she was very professional. I will definitely be using public storage to store my belongings at! read more

I wish I could say that I was putting my stuff in storage on the way to jumping off a bridge and ending it all, but Michael's exemplary customer service so dominated my visit that when I left I had new found purpose and a reason to live again....but no. Oh, Michael may well be the greatest customer service individual that ever lived. I don't know, because I haven't met them all. Matter of fact, I've heard of a guy that runs a storage place in little Wilder, Wyoming who rumors say might be a little better than Michael, but I refuse to believe it. I've been in here maybe six times over the past 4 days as I got everything moved. This guy was skit skatting and be bopping all over the place. Anything I thought I needed, he either gave it to me or suggested something that worked better. He was like one of those super heroes you see in the movies, only in real life...and his mission was to make the process of moving, storing, and getting the heck out of there as wonderful as possible. I'd say his uniform ought to be a cape and tights, because he's really just that good. It was his reviews on yelp that made me choose this place over some others in the area, and I must admit that Michael's reviews did not tell the half of his greatness. It was an honor to give him my business, and I actually tried to steal him away with a promise of greater glory and riches, but he preferred to stay where he was to keep making the world a better place, one storage unit at a time. Well done, Michael. Your legend continues to grow. read more

We have been renting space from this location for 4 years now and end up renting another space this week. It's a very safe rental location. They have CC cameras everywhere in the facility and you will need to enter code again to enter the indoor spaces. We met Mr. James, their rental manager. Mr. James us extremely professional and courteous, he took time to show us the space and explained to us every document we needed to sign to complete the rental agreement. I don't like when someone tries to be too friendly, when I feel like that person is trying to only sell and take advantage of me by not explaining things that I need to know and just rush the customer to sign the papers without giving any opportunity to the customer to take a moment to think. With Mr. James, I didn't feel that kind of pressure. I definitely recommend this specific space rental location to anyone and it's a bonus if you happen to meet Mr. James during your visit. read more

BEWARE OF ARBITRARY RENT INCREASES. We recently sold our home and needed a local storage locker for some things while we search for a new home in the area. The storage locker itself at 1925 San Ramon Valley Road, San Ramon, is perfectly fine and easily accessible. After only 3 months, however, Public Storage informed me that they were raising my rent from $124 to $150. When I asked why, I was told that Public Storage is allowed to raise my rent because it's in the contract. I checked our contract and Public Storage is correct. Section 2.2 states "Your rental terms may change with 30 days' notice." It's not worth saving $26/month to go through the hassle and expense of renting a truck and moving our stuff into a new storage facility. I'm sure Public Storage knows this, which is probably why Public Storage raised my rent. Again, the facility itself is fine. This 20% rent increase just leaves a bad taste in my mouth. I hope Public Storage doesn't raise my rent again next month. read more

Finally faced the past and got through this storage unit I have had since my Father died, over two years ago. I rate this company and this particular location very highly. Chrisann is awesome as was Sheila before her, thanks Public Storage! read more

I miss Sheila already. I wish I could've just taken her with me to my new Public Storage in Walnut Creek. My parents had their storage here for 15 years, after they moved, I took over in a smaller unit by myself. Sheila was there along the way to make sure I got set up, moved in with no hassle, and answered any questions I might've had. What made me give this place 5-stars is simple. The fact Sheila remembers who I am just by my last name, considering how many people she may encounter in a day means a lot to a customer, it makes you feel like a VIP. Location was nice, right down the street from In-N-Out, and conveniently next to German Auto where i'd get my car serviced. The unit itself was spacious and clean, intact, the entire complex was well maintained - only issues i've ever had here was the keypad to get out of the gate sometimes didn't work. I also wish they had an elevator on premise, but I guess a little up and down stairs never hurt anyone right (Other than that time I misstepped and took a tumble). Conclusion - if you're looking for an affordable storage with friendly service, this is your place ask for Sheila, and tell them I sent you :) read more

Kyle was great assisting us in finding the right storage He showed us different units and based on our belongings advised us the proper unit. He is extremely friendly and efficient. Thank you Kyle for all you great efforts and all the help read more

We had been on the waitlist for an RV parking spot at this location. Thanks to Michelle for calling when we cleared the waitlist. Could not have been easier to contract the site and move the RV. The facility is very clean and secure. Thank you Michelle for the great service. read more

This place is fabulous! And air conditioned units!!! Very clean as well. Carmen helped me through my short stay here. She made sure to educate me on their services and how everything works. She is so sweet and assisted in anything I had questions about. Thank you Carmen!!!!! I'd rate more stars if I could! Great great great customer service :) read more

So I don't really care for wilting reviews much but when someone who goes out of their way to help out and make sure that you are OK and wants to ENSURE PROPER SERVICE which not only makes me feel good or better then I feel it is my responsibility to give back to the community with a HeadsUp...so here as this Public Storage ...on San Ramon Blvd helping my cousin Shay getting a storage unit so we can move all his prized possessions and stuff he won't be able to fit in his new place... Wouldn't ever believe that u got served like royalty. .from when we walked in till when were finished...so. I am going to let everyone know that if you want to rent a storage unit with greater customer service that you have ever experienced. ..go there and ask for Ms.CHRISANN...she was able to make the whole moving thing so much more enjoyable. read more

It's taken me awhile to get over my anger about this place, but now I can feel I can write an honest review. My mother rented a storage unit here 4 years ago to store our family items. We have had the same unit over the 4 years and have had a couple problems (a break-in, a leaky roof) over the years but the owners have always fixed the issues to our satisfaction. The last straw came a few weeks ago however, and I have since moved our property elsewhere. Here is the (longish) story: On Thursday, January 21st I went to the storage unit to get my snow chains out since I was driving to Tahoe the next day. This was when we were having the crazy, heavy rainstorms and I figured I would need my chains to make the trek up the summit. When I arrived at the building my unit is in and began to walk down the hallway, I noticed that there was a lot of water on the floor. I figured since it had been raining people were probably tracking in water when they were walking around. As soon as I rounded the corner I noticed a HUGE puddle about an inch deep in the hallway directly in front of my storage unit. I quickly unlocked my unit and rolled up the door. HALF of my storage unit was flooded with water. It looked like the water that was in the hallway had seeped under the roll-down door and corrugated metal walls of my unit. My wood furniture and cardboard boxes were sitting in a PUDDLE of water (1/2 to 1 inch deep.) I couldn't tell how far back the puddle went since there was heavy furniture blocking my view and I couldn't move it on my own. I went down the front office and told the "manager" who I was and the situation. He commented "Oh yeah, I tried to call you yesterday but we had the wrong number." I then asked if he knew about the flooding situation why there was still a HUGE puddle of water in the building (and in my unit). He then explained that they had hired a roofer to come out to look at the roof but he couldn't find any problems. The manager said they were going in there periodically with a ShopVac to suck up some of the water, but that he couldn't be there all the time. I told him that I found that approach unacceptable and wanted to know what they were going to do to help me dry my things out. I asked him if they were going to have people move my property to a dry unit, or at least take out my things to let them (and my storage unit) dry out. He said that he couldn't do that because I didn't buy the "insurance". I said that I didn't want any money for damages, just for them to move my things so my furniture could dry. He gave me the run around about how it had been raining really hard and about how these things happen. I agreed but said they needed to fix it, because I didn't feel that it was MY responsibility to fix the problem because I didn't cause the flood to occur. He told me he personally could not allow me to move my items because he didn't have the "clearance" and that the company probably wouldn't pay for movers. He gave me an attitude and then the phone number for the regional manager, Rick Bartlett, and told me to call him. I went home and called Rick and left him a message. He returned my call awhile later and I explained the situation (again). I asked him if he would have someone move my items for my to dry (again, not asking for money) and he said no because I didn't have the insurance. I got angry because I felt that they were just ignoring the problem. I told Rick that it was his property and his responsibility to fix the problem. He then informed me that it had been raining recently (like I was an idiot who had no clue what the wet stuff falling from the sky was). He then said "We have 12 buildings in the Bay Area and THEY ALL HAVE LEAKS." NOT the best thing to say, don't you think? After getting more attitude from him, I decided to move my furniture elsewhere. Since I was leaving for Tahoe the next day, I called my roommate to see if she could help me move some items to the dry side of the unit so they wouldn't be sitting in water while I was away. She agreed and came to the unit with me on her lunch break. Keep in mind this all was happening on Thursday. When we arrived, she saw someone moving things in the building across from us and decided to go ask them if their unit had flooded as well. Lo and behold, the manager was helping a woman move her items to another unit because hers had flooded as well. My roomate asked him why he was helping her move, and he told her, "as a courtesy to this customer, yes I am helping her move." He obviously didn't see ME standing behind my roomie, and I walked up to him and his eyeballs got as big as dinner plates. I just started yelling at him, I couldn't help myself. He basically ran around the corner to get away from me, and my roomie and I went to my unit to start the move. Well when we started moving we realized that my furniture and belongings in cardboard boxes were COVERED IN MOLD! I'm up to my limit, msg me for the rest! ZERO STARS! read more

My wife and I went to buy some boxes as we are moving into a new house. When we came in, Sheila greeted us right away, and was very knowledgeable about the merchandise as we were only planning to buy boxes Little did we know we ended up buying a lot more, which helped us out tremendously. I would recommend this place for sure if you need moving boxes at a good price. Service was excellent!! Thanks Sheila! read more

My partner and I are moving this weekend and needed to pick up some boxes. We walked in and were immediately greeted by Chris. She was so helpful and attentive. As a manager of a bank she is definitely someone I would want to have on my staff. She made several recommendations and asked the right questions to determine the amount and kind of boxes we needed. She provided outstanding service and hope she is recognized for the superior service she provided us. Thank you Chris. read more

Great customer service and very secure, safe storage facility. Would definitely recommend!!!

After having a not so great encounter with another storage unit, I walked into this place rather unsettled. However, the lady at the front desk, Cristina, was very nice and helpful. I knew she could sense my bitterness, but she still stayed very professional and gave me all the answers and helpful responses I needed to make my decision. Although it is pricey, I would definitely rather do business there than the place I went to before. Great customer service! read more

I stopped by this location yesterday to rent a space. The customer service rep Christina who helped me was very friendly and made everything very easy. She sold me some boxes and packing supplies as well. She was so helpful. I'm very appreciative because moving can be so stressful and overwhelming and she made me laugh. Thanks Christina! read more

Since my move back to San Ramon I have used this storage facility to store my extras and it has been a pleasure dealing with all the friendly staff and have received great customer service and much LOVE. There is one employee in particular that I am taking the time to help those out there in choosing the right storage facility......Sheila thank you from all my heart for your understanding in how to treat your fellow human being no matter who they are. This kind lady always makes me feel welcome and really takes the time to make sure all is well. Thank you Sheila and God Bless you . This facility is super clean and well organized and the effort really shows. The gate hours are great and the prices are more than fair for the area..... You want it GREAT make sure you store here .......... Thank you Sheila read more

We Went to the Box Mart store they operate in the front of the building today to purchase moving boxes. Seana was most pleasant and super helpful in helping with our choices and getting the boxes in our car. read more

Ok at first everything was cool. Michael offered me a lower rate if i gave him cash under the table. I didnt think that was super sketch untill he asked if i smoked weed or did other drugs because he had some. Eff this place and eff michael i will be moving out soon read more

I would strongly encourage looking at other storage companies before choosing Public Storage. Rates go up at least once per year and service is poor. In May the floors were being resurfaced and no protection was provided for property in the units. I went to my unit the last week of July and there is a fine dust over everything. I asked the person working the desk and they gave me information on how to claim damages with insurance. I asked for any sort of cleaning supplies to clean up my property and was told there was nothing available. Sorry. I took all my property out of the unit to clean it and Public Storage closed my account and cancelled my pass code. Thanks! I moved all my property to Uhaul storage next door. Friendly, professional and actually seemed to be happy to have me as a customer. read more

Great customer service! Chrisann is super friendly and took the time to address my needs. I will send anyone I know needing storage her direction! read more

EXCELLENT customer service. Sheila, the manager, was so helpful and friendly. They follow up to make sure that all of your needs have been met. I would definitely recommend them to anyone that needs short or long term storage read more

Shelia is one of the nicest lady's i have ever met!!! Thank you for always being there for anything and everything!!! Easy access and clean!!! read more

I had a good experience renting a storage unit here on a short term basis. Christina was very helpful with explaining the month to month lease and going through the paperwork. The unit I rented was a good value, their online system was easy to use, and ending the lease was a smooth process. I would advise checking with your insurance carrier first to make sure they cover property in storage units before renting as it will save you time and money if you already have coverage. Facility was kept clean and not over crowded the times I was there. Parking can be a little tricky. read more

Public storage in San Ramon worked out very well for us. The customer service and the store manager (Chrisann) has been wonderful. I highly recommend this location for your storage needs. read more

I have had a storage unit with Public Storage for quite a few years. I recently had an issue that Michele, the property manager helped me resolved. I must say she was very friendly, professional and acted with much integrity. She resolved my issue in a timely manner and I was left very satisfied as a long term customer. Michele should be held as a model of what it means of taking care of customers first. read more

Chrisann is awesome. Very nice and helpful in helping find the rite moving materials for the rite price. Thank you very much I will def recommend this storage facility because of her. read more

I was doing a move from Las Vegas to San Ramon and forgot to reserve a storage unit. Luckly Michael was a real help and stayed on the phone with me and walked me through reserving online. The people who work here are very helpful. If you're looking for a storage unit in San Ramon look no further. read more

Chrisann was extremely helpful! She helps you to find what you need in a unit and for me it worked out great. I would highly recommend this storage place. read more

Clean facility, great customer service from Michael. Top notch facility and top notch service from Michael.

Another 5 stars to the staff of this particular Public Storage location. Received a phone call from Public Storage in regards to a technical difficulty in my auto pay (on my bank's end) payments. Alyssa was very friendly, courteous and polite while we got the issue resolved. As per prior visits, each encounter with the staff has been nothing but positive. Each staff member I've worked with has been very friendly, polite and courteous towards the customers who have storage units at this location or just individuals in general needing help with finding a storage unit or supplies to fit their needs. I will continue to use this Public Storage because of the positive atmosphere present at this location. Keep up the good job! read more

Love the customer service here!!!!! So friendly got all the boxes I needed and the lady even helped me figure out how many I would need and which were best for what I was packing!!!! Amazingly helpful !!!! read more

Horrible! Upsold on a unit that was 2 xs too big and J was the rudest person. They have zero respect for the customer. I emailed corporate about her and was never contacted. Too many other good storage place in the same area. Saf Keep Storage is the only place I would consider. That is were we are now and very happy with the staff and pricing. They even provide a truck if you need it!:) Now thats service with a "smile"!. read more