My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Run Away!!!! Awful service. Building was broken into and they lied about what happened. Went back…read moreone week later and the door to the building was broken and wide open. No one in office on a weekday at 2:30p-closing.

Stay away, buyer beware. The app updated while I was trying to use the access feature, and a pop-up…read moreappeared offering 24 access appeared. There wasn't a way to get out of it, and they took $50 out of my account. I called and said I wasn't interested, and was told they don't do refunds. I was also told that they cancelled the access and I wouldn't be charged again. Well, guess what, another additonal $50 charge this month, and a "tough luck" from the property management. They can't cancel it, and I have to do it with the app. But, the site says "If you'd like to disable your access upgrade give us a call". I can't wait to empty the unit out, and never deal with these liars once and for all.

I stopped by the Extra Space Storage at 7519 Solley Rd, Glen Burnie, MD 21060 today on short notice…read moreto rent a unit. I was helped by Rick, who mentioned he's not normally based at this location--but I'm really glad he was there. Rick was professional, patient, and took the time to explain the entire rental process clearly. He made everything simple and stress-free. He's a great representative of the company, and I highly recommend him for a promotion. Outstanding service.

Staff was helpful. Facility is clean a d well maintained. The facility does a lock check each day…read moreto ensure your articles are locked. Once I did not fully lock my unit, the next day I received a call informing me of my error. I would recommend Extra Space Storage.

Great place and the staff (Jessica G.) is absolutely amazing she will do and go the extra mile just…read morefor you like she did me!!! THANK YOU JESSICA!!!

Customer service was A++! I was shown what I wanted to see with no hassles. I was told to go…read moreonline to reserve the unit to get the better price and also recevied a military discount on top of that. Facility is clean and newer which was good.

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

Easy location. Climate controlled and clean. Spacious units and walkways. Available carts for…read moremoving items. Safe and secure with coded gate and entry.

Very professional employees!! Kind, helpful, amazing customer service overall…read more However I feel the unit was a bit overpriced and the "temperature controlled" unit warped my guitar due to the drastic changes in environment. I'm pretty bummed about that. But, the rest of my stuff kept well.

Great customer service here. Greg answered all my questions and helped me determine what unit would…read morework best for us. The building is clean and well kept. Highly recommend.

From the owner: Store your belongings at Extra Space Storage on 7620 Energy Pkwy in Curtis Bay, MD today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered drive isles, covered loading bay, deliveries accepted, drive-in building, multiple entrance/exit gates, parking spaces, RV parking, drive up climate controlled units, heated loading bay, wide drive isles, vehicles are allowed in drive-up units and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.