Let me start by saying Telisa is absolutely incredible. If every storage facility had someone like…read moreher running it, they would all be five-star operations. She is professional, kind, responsive, and always willing to go the extra mile. Even the facility smells amazing thanks to her attention to detail--seriously, when have you ever walked into a storage place and thought, "Wow, that smells good?" I had an issue with one of the units due to an act of God, and Telisa helped me resolve it immediately with no runaround. She always followed through, always cared, and always tried to help, even when her hands were tied. Now to Extra Space corporate: you have some serious explaining to do. I originally signed up online for a $150 per month special that was advertised as a yearly rate. Just a few months in, I received a notice that my rate was increasing. That "12-month rate" was nothing more than a bait and switch. Thankfully, Telisa advocated on my behalf and got it honored--because that is just who she is. But after that first year, the price hikes became nonstop. It felt like every few months I had to call to fight another increase. Telisa did what she could, but corporate's hands-off, profit-over-people approach made it clear that loyal customers were not your priority. Truthfully, I would not have stayed as long as I did if it were not for Telisa. She deserves a raise, recognition, and a better company supporting her. If you are reading this as a potential customer, go see Telisa. If you are reading this at corporate, be better. You are lucky to have her. Thank you again, Telisa. You are the heart of that place!

This was the third time storing At this facility. All very…read moregood experiences . Thanks for all of your help and usage of your facility !

Excellent storage facility. The staff is very professional and courteous. The facility is extremely…read moreclean! Best storage unit without a doubt! Carlos was wonderful!!!

Well run with great staff. Very clean and easy to access off hours with the cool app.read more

We found Tucson RV storage 6 years ago when we moved here, and are extremely happy. The location…read moreis extremely handy to I-10, and we like that it is easy to pick up and drop back off after our trips. The staff are very accommodating , easy to work with, and the hours to get in and out are very good. It is gated and has cameras, and now have covered parking for those who want more protection from the Arizona sun. . I would definitely check them out.

This team has been fantastic. Seamless rental and set up. They were patient with me as I was…read morebooking/moving the RV locally, but I was out of state. Definitely recommend!

Rigo is Very helpful and friendly. Professional and great communication. I know I will be very…read morehappy with this company

I rented one of the smaller units in this facility to help with overflow at home from Nov. 2021 to…read moreMay 2023. We live in house with serious storage needs and required just a little help until we could build shelves and a shed. The staff was courteous, polite, professional, and helpful. They gave me thorough tour of all the available options. There were no surprises: they explained that the units were externally facing and not self-enclosed, so they advised expecting some desert dust to get in periodically. We were fine -- I covered everything with tarps, garbage bags, or just left it uncovered for things we could brush off. I've seen the other review about infestations but found no invasive desert species in my unit. My stuff was dusty but fine. I was impressed by the security as well. As we prepared to clear out our unit, I forgot to replace the lock on the door. I was called promptly after the evening security check to confirm the status. Since I had emptied the unit that day and was paid up, the agent quickly and efficiently canceled the theft report, closed up my contract, and ceased my automatic billing to avoid mischarging. Basically, it was straightforward and professional. They were straight with me about what to expect and I feel like I got my money's worth. If we're ever in a jam like that again for space, I would rent from them again.

It was a last minute decision to rent a space I called Extra Space storage at the last minute. The…read moremanager was kind enough to stay over, help a computer challenged old lady do the paperwork online so I could gain access immediately. In my opinion there is no better service than kindness.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Storage is always in need and their location covers just about covers everything you need,…read moreUncovered, covered RV spaces, roll up individual storage spaces. Friendly staff, clean and comfortable office space. Rates are fair for the area but I highly recommend getting on their RV waiting list.

I called way ahead to make sure someone would be in the office at 5 pm and when I arrived the…read moreoffice staff had left for day!!! Another gentleman was waiting too and he left. A terrible inconvenience!

We had a wonderful experience from beginning to end here, and it is clear that the management takes…read moreenormous pride in providing the best experience--professional, thorough, friendly. Keep your dollars in the local economy by supporting these wonderful mom-and-pop operations who know the meaning of integrity. . Highly recommended!

By far the worst storage place I've ever had ! I've had for 3 months , maybe been there 3 times in…read morethat whole time and today I was locked out of my unit and told I had to leave the property because I had my dog with me and all of a sudden it's in my lease that my baby chihuahua who is a very very obedient, well trained service animal that you can't even tell he's with me ever cuz he's so quiet and well behaved and so small . So in order to get into my storage i had to leave my dog in the car or have someone leave work to come get him for an hour which also means he would be away from me and not able to do his job, leaving me at risk medically. Mind you I signed my lease while I had both my dogs with me not just the one and they had treats in the office for the dogs and gave me a bag when I asked for so I could pick up the poop cuz I left my bags in my truck. So how does a lease I signed then all of a sudden change without my knowledge, forcing them to be so rude with me and my surface animal to the point where they locked me out of my paid storage till I follow rules in my lease.... Unbelievable! Than tell me I can not be there longer than 2 hours and once the hour and a half mark passes(90minutes) - the employee was then at my storage door telling me to start packing up that I needed to get out of there. It was time to go and then would come back every 10 minutes to make sure I was ready to leave at the exact two hour mark - 120minutes to unload a huge house I just moved out of - impossible! How to keep my U-Haul another day pay the extra money cause I was not allowed to be there longer than two hours. And two wrap everything up with a cherry on top. My unit completely flooded when it rained today to the point where everything in my storage that was on the floor was soaked ruined or has to be washed, cleaned or thrown away cuz there was so much rain very quickly ! They had to have known that it was going to flood like that ! It was not their first day of that location that had ever rained. They have been there for years. Knowing that exact unit had to flood like that frequently and still sold to me .

Very convenient location in Tucson, AZ. Secure, clean, and well managed. India and Delicia are…read moreamazing and I highly recommend storing here.

Multiple price increases in a very short period of time. I don't really have that much to add other…read morethan that. Will look for more affordable storage locations ASAP.

Rude people are showing their true selves these days and using Covid as an excuse. I walked into…read morethis location last week and as I opened the door I was told "you'll need to wait outside". No greeting. No welcome. No sign on the door. Just a rude woman who lost my business that day. If you're helping another customer and your office is smaller than my bathroom then put a sign on the door or get off your ass and greet people when you see them pull into the parking lot. I left immediately after being barked at. I drove over to NATIONAL SELF STORAGE and had the most pleasant experience with wonderful customer service. So pleased to have rented an incredible 20' x 10' storage unit from NATIONAL SELF STORAGE on Thornydale and Tangerine.

Have had the unit for over a year. I came over from a competing storage facility and haven't been…read moremore pleased. Overall Great staff, very helpful. All storage isn't created equal

Used for a storing a fifth wheel and they were almost full but accommodated my camper with no…read moreproblems. Plus they were very friendly.

I have had a 5x10 with Ina Road Storage since Oct 2016. From then until now I have added an…read moreadditional 5x5 plus stored my truck there for four months. Never a problem. I was out of state and Kirk was fantastic on getting back to me anytime I called and had questions. Just moved back after being gone 14 months and all my stuff was fine. Just like I left it. I highly recommend Kirk and Ina Road Storage. Best price I found in the county and no worries on my belongings.