Initially thought they handled our property well but once we received items back, furniture was…read moredamaged, passport as well as drivers license missing, and other items not replaced. Calling to no avail. We would not recommend this business. We believe people are either relatives or people off the street but definitely not trained nor professional.

After a flood in our home, Steamy Concepts Remediation engaged Better Box Arizona to pack out and…read morestore our first floor furniture during repairs. Better Box was very prompt. Within 24 hours our furniture was out and stored in a safe location. The bad news is that Better Box was usuriously expensive. How expensive? $10,333.48 for moving and storing three rooms of furniture for two months. Yikes! Ok, a moving client can swallow a high cost in an emergency. In our case we had to get our furniture out of the house quickly. But for such a price we expected our furniture would be safely cared for by Better Box. But our possessions were NOT well cared for. When Better Box returned the furniture our home two months later there was substantial damage to our furnishings; Better Box claimed that a Stickley living room chair had a broken leg when they picked it up. It didn't; it was a new chair. Better box punched a hole in the back of a floor to ceiling wall cabinet and hid the hole by placing books in front of the hole. The legs of our dining room table were scraped in storage. Better Box bent a leg of metal floor lamp and placed the bent leg against the wall so we would miss the damage until after Better Box received our check. And on unloading our mesquite credenza, Better Box smashed the plasterboard of our kitchen. The manager reassured us that the Better Box repair team would come right over to fix the damage. Five months later we are still waiting for their team. So be very careful when dealing with Better Box. They are certainly fast, they have lots of moving people, who will descend on your home, pack you up and move your furniture quickly, but their fees are astronomical and they refuse to pay for the damage that they cause. Our conclusion - There are much better movers in Tucson. We will never use them again.

CubeSmart location on 2424 N Oracle. The manager, Rick, has been really helpful as I prepare to…read moreclose out my unit.

The storage facility itself is fine but if you think your getting the first month free like…read moreadvertised. Guess again. My "free" first month cost me $40+ dollars on a $60 unit. Had I not been in a friends truck I would have kept on going. I know for a fact that there are storage facilities that actually stand by there word and give you the first month free. I even spoke with the manager and explained to her I was a returning customer, it didn't matter. I'm a firm believer in truth in advertising and I was straight out lied to. My stuff will be out before the end of the month and I won't be returning.

I have been renting a unit for multiple years with A Family Storage in Tucson Az. They have been…read moreraising the prices up absurdly. This year the raised the rent by more than $50 in one month On October 1st I went to remove my belongings from the storage unit on Swan Rd. It had been destroyed by pat rats. Smelled awful. Rat droppings and urine everywhere. I was forced to expose of my lazy boy leather furniture 2 sofas with recliners. Multiple mattresses and additional sofas. Totally destroyed. After more examination of the unit I noticed two holes in the sides of the door. The rubber had clearly been eaten away. No action had been taken by management to prevent and address this issue. Do not use A Family storage. They neglect they're duties and do not maintain a rat free zone

We recently needed to find summer storage in Tucson and having never dealt with self storage, we…read morewere not sure what to expect. When we called one vendor (not A Family), we quickly found there can be add-on fees on top what the online pricing may suggest. And when we rode by the first place, we also found some self storage business can be in sketchier areas. The apt complex suggested giving A Family Discount Storage on Oracle Road a try and what a blessing that was. Bill who manages the front office and lives on location is a great guy! He is friendly, kind, and put us at ease ... he made the process so easy. A Family Discount is affordable and is adding brand new storage units which are clean and have a raised floor (vs. the first place we called that recommended we should raise the items we were storing off the floor!). If available, you can also rent the truck A Family has on site to move your items into storage-- something that saved us an incredible amount of time. Finally, this specific location is in close proximity to UofA if that is a consideration.

I tried to call them to pay the fee for a friend who is overseas and had his credit card charge…read moredenied. In their message to him they gave a number to call. When you call it you have to press * for an operator, but all you get is a message saying their hours are weekdays 5am to 8pm PST. I can see here on Yelp that they are closed on Monday, but that is not what it says in their message. Their website only gives a login form, no contact information.

Filthy and local transients use the lockers for clothing changes and fixing bikes. Very unsafe and…read moreno security protection. The rear entry/exit door is locked and cannot be exited in an emergency if you are on the wrong half of the indoor storage. A quick call to the fire department should fix that blatant violation. Don't bother paying extra for "climate controlled". There is no difference between indoor/outdoor temperatures. It is shaded and the indoor bathroom is locked. Forcing people to urinate elsewhere...so wear a mask. The staff is horrendous, rude and lazy. Pay the extra $5 for safety and security (and your health) and rent somewhere else. I have videos and recordings of it all, including the staff.

I didn't end up needing to use a storage unit in Tucson but I wanted to write a review for Kylie…read morewho has been extremely supportive and responsive with my inquiries. She helped reserve a unit and provide all information I was looking for during my storage unit search. She was kind, honest, and up-front about their property, pricing, safety, etc. If I move to the Tucson area this would be my #1 spot for storing my belongings because of her management.

My friend and I arrived at location to rent a U-Haul. There were two doors and we didn't know which…read moreone the office was so we guessed and ended up walking right into to where the customer storage was. The lady in the office then got upset because nobody was supposed to enter the office from the storage side. Then before attending to us she made a phone call about the door lock not working. Any potential criminal could just walk right on cut a lock and get into whatever unit they want... After this we tried to rent a u-haul and the lady was very distracted and distant and wouldn't help us follow through with the reservation. She just told us to call u hauls help number. I'll never store anything here or go back to get a u-haul. Worthless business.

Unprofessional and rude owner. Main sticking point is the owners handling of business. He didnt…read moretake responsibility for the packaging and handling of a sentimental guitar. The guitar was missing its case, and was placed in a "speed pack". There were damages (cracks and scratching). We spoke and both of us agreed to resolve this by taking it to his resources for repair. A few hours later he claimed to have gone to 2 repair shops and feedback was it was not his fault. He heavily relied on this information and turned around and dismissed all responsibility, claiming it was already damaged. He offered a small amount of monetary damages, but when he returned the guitar to my home his tone changed and was very rude. And went back on his word about paying for damages. He got in a shouting match outside of my home with me. My neighbors and family witnessed it. Zeev didnt handle this very well. Zeev comes across as a happy and professional in the beginning, claiming his company has no drama. But its not true. He doesnt handle conflict very well and that must be the way he handles no drama. I told him he'd be getting a bad review, and he had his chance to turn this all around to resolve where the customer would be happy to do business with again. But unfortunately due to those events I will never go back to his services. I paid over $3900 for this service (2 days), tipped his crew both days and I provided lunch and dinner.

Zeev and abba and sons as a whole were amazing! I needed a last minute move when I had a family…read moreemergency and all of my mom's belongings had to be moved into storage. Zeev took the job (on Shabbat no less) and his and his team were amazing! They all worked effectively and were extremely careful with all of the precious belongings. The pricing was very fair and I will definitely be recommending them to anyone I can. Thank you! They are real people you can trust!

Brian is easy to work with, quick, professional, and removed exactly what I needed. His pricing is…read moregreat for what I had him remove and the entire process from getting a quote to payment was seamless. He removed furniture, mattresses, scrap wood and some more with ease. Reach out to him if you need any junk or furniture removal, he's quick to respond and stays in contact. I would definitely use his services again.

Highly recommend, dependable, responsible, easy to work with, great communication. Shows up…read moreon-time, let job clean

If you are looking for movers, you cannot go wrong with these guys!…read more They are extremely reliable and caring! I recently moved from Dallas, TX to Tucson. I have used them twice in less than 6 months, and did amazing both times! From being on-time, responsive, well organized to making packing look easy! They go above and beyond! There was a time our dates did not work out and I had to go with another company, a horrible experience I must say and will write a review about that one. I will not make the same mistake again! Go with these guys hands down!

Scam! "An estimate" of $500, at the door before they even started, they were charging us $1,100!!!…read more$200 JUST TO DRIVE FROM THEIR OFFICE TO YOUR HOUSE!!!! The owner is a liar and absolutely rude. Refusing to give us back the $150 deposit even though we didn't use the service and turned them away at the door because "we spent money to send them there anyway" DO NOT USE THIS COMPANY!!!! THEY ARE HEARTLESS AND LIARS!!!!

Trailer arrived at my house on time. Driver friendly and showed me how to use the ramp. I needed…read moreexactly the 16 feet I reserved, but it was nice to know I could have gone over had I needed to. They allowed me an extra day to load at no cost. Arrived at my destination from AZ to NY, on time, everything made it in good condition. By a good margin cheaper than the next alternative, a large U-haul, even more savings than I estimated because gas prices spiked due to invasion of Ukraine. And, I didn't have to drive across the US. Altogether an excellent service.

You cannot pack too carefully. I had packed so carefully! most with plastic tubs, bubble wrap,…read morepillows, etc. One dish broke. However, I just put the books in a cardboard box, and the box got wet. There is only insurance coverage of like 10 cents a pound so I lost 8 books. They have no liability at all. Disappointing, to say the least. I was questioning to send the computer monitor and it was a mistake, even though packed in complete bubbles and it has no damage, it no longer powers on. OK if you are sending rocks across the country. Never again.