WARNING ridiculous HIDDEN CHARGES! My rent went up $100 after just 3 months! I went from$222 to $319! The website had Zero Mention of it Being any type of "promotional rate" but they sneak it in the contract that they send you a copy of that the price "could" go up. Even so, my contract stated a LOWER number than what they tried to raise it to!! And I'm sorry but "market price" is bs, many competitors have the same size units at a lower rate but I chose this one for its location.I FEEL SCAMMED. They know that they are taking advantage of people with this tactic. Shame. read more

Love extra space. Michael, Demetri and all the Staff are so so helpful. The site is clean and well lit and the fact that they stay open later than other storage facilities is truly a win win! read more

Excelente lugar y buena ubicación, cercano a tiendas donde puedes adquirir diferentes servicios, el servicio del lugar es excelente y los precios son bajos read more

Moving is stressful especially when the company that you hired to take care of everything (Clutter is the company) sends a last minute text- morning of- saying that due to unforeseen circumstances, they've changed your move to 3 days later. WHAT- HOW-WHY! Anyway, I found Extra Space, read the reviews and gave them a call. I reached an actual person- yay! She helped me take care of it all. Michael at the store location was a total gem of a human- kind, efficient and I left feeling like a weight had been lifted. Great customer service all around! Thank you! read more

I will be very thorough. This company is not a bad storage company. My low rating for this particular location is mainly focused on the rate and the main supervisor. We got a 8 x 12 or something for $136 when we first got here. The rates increased dramatically after the first month. As we are going through a difficult time, I couldn't believe the rate was so high, it just isn't worth having a storage in this city. I have had to deal with a weird guy here who sort of harassed people. Everybody has complained about that guy. This dude loves to talk to everybody, you're better off just keeping to yourself, do what you gotta do then leave. I'm not sure if this guy is still there. I was only paying $160 for the same size in San Bernardino from this same company. This place went up almost $300 a month for this size. It is not worth it. I know everything is expensive in Los Angeles area, so if your watching your budget, I would go out of this area for your storage. Due to the late fees adding up, we worked a deal out with customer service and the gentleman from corporate headquarters was very kind to lower the rate the main supervisor was charging us to get our stuff out. Dimitrio, the younger guy working here is very polite and professional. The main supervisor is very rude. He wanted to make sure we failed in being able to retrieve our things. Majority of our stuff can be replaced with money, but sentimental value like high school photos, yearbooks, computer programs, or old report cards isn't gonna sell for shit at the auction. It wasn't worth anything to him if we lost those things. We are very thankful for customer service and corporate HQ for helping us. So I wouldn't recommend this location, but if u could afford it, then good for you. read more

Michael made the process of switching my storage unit so easy and was extremely helpful with helping me find the most affordable price. Very respectful, helpful and goes above and beyond to help customers. Thank you Michael! read more

Michael, the manager is a star. Made the whole process easy and he was honest and upfront about the fees. Amazing customer service. The facility is clean and well-kept. The units are clean, secure, well-lit and ventilated. read more

Expensive and doesn't honor AAA discounts as stated in the AAA iPhone app. Mgmnt can't make a decision and doesn't care if you take your business elsewhere. I've paid the company over $10K over four years. Stupid me. Major competition is a mile down the street and $80 / month cheaper. I'm taking my business where it will be appreciated. I suggest you do too. I only gave this company a star because yelp made me otherwise they should have no stars. read more

This place gets a 1 star for fake reviews. Lol. Just look at all the 5 star reviews. These people are fake accounts or padded. This place is a dump. Every time I come just to store things. There's people working, and there's ALWAYS a mess. Today, I couldn't even get into my storage unit due to another customer having their ENTIRE UNIT OUT IN THE CORRIDOR. To add to this, they are literally constructing something inside the unit. Wood is everywhere, and wood dust is everywhere. As I tried to make my way in, I kicked a whole pile of wood with my shin. So who would I talk to if I fell and hurt my back carrying my own tote? Be better guys. For 300 a month. I shouldn't HATE coming to my storage unit. read more

LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time customers may be subject to a rent increase due to the competitive blah blah blah." There's no "time to time" about it. They will IMMEDIATELY AND SUBSTANTIALLY GOUGE YOU after you sign up. This *IS* their business model. read more

From the agent on the phone to the on-site manager, the Extra Space staff provided excellent service. I especially appreciated the way Michael at the North Hollywood facility walked me through the process. read more

Michael was extremely professional and very helpful. We appreciate him taking the time to review the lock and entry procedures. He takes pride in what he does and is an asset to extra space. Extra Space: very clean and friendly. read more

Great place!!! I recommend this place for storage. Good customer service! Clean establishment. read more

Extra Space Storage is awesome They have competitive pricing Definitely worth storing here.BEST PLACE IN THE VALLEY read more

Honest, upfront, if fees are going to go up, which they are not responsible for, clean environment, possessions are in a safe place.Honest, upfront, if fees are going to go up, which they are not responsible for, clean environment, possessions are in a safe place.It's time that those of you write negative reviews go in the bathroom and take a good look at yourself. You will find that you complain about everybody and everything. Grow up. read more

I used this facility for about 3 years . The customer service was always good. They have recently updated the way to enter the facility. You can use an app to get in the facility. I've taken one star off because sadly they decide to raise my lease by $80. That was just to high of an increase. I'd understand $25 max. Closing my account was an easy process. If by some miracle they decide to reduce prices , I'll be back. read more

My business partner and I have been storing our supplies here for almost 6 years. We are here often mainly right when it opens (6am) and have never encountered any issues. The manager Michael is great, he's always very helpful. I highly recommend this location. read more

Do I know anything about storage? No. Do I have a lot of stuff that needs to be stored? Yes. SO much stuff. I can't recommend this location enough for how helpful they are and patient with someone like me. Shout out to Michael for customer service too--every time I call he is kind and helpful. There's lots of Extra Space locations in this part of town, but I definitely recommend this one for the ways it rises above. read more

--96% Increase On Rent After 5 Months!!!-- I rarely write negative reviews, but I am shocked by the corporate greed and predatory pricing practices of Extra Space Storage. After an unexpected death in the family, we ended up needing to rent 2 units from Extra Space on short notice. A few months later, Extra Space increased the monthly cost of both units, nearly DOUBLING the cost of one unit. The process of figuring out what happened has revealed Extra Space's profit-at-all-costs business model, and a stunning lack of transparency. Understandably surprised and shocked at a 96% increase, I spoke to the call center, district manager, and building manager to see if this was a mistake. Each understood our frustration, but informed me that the "market rate" for that unit was now almost double. The district manager explained that the rate changes all the time based on computer algorithms. To verify this, we did quite a bit of research online and found that we could still get the exact size unit in the SAME FACILITY for $130--one dollar less than we initially rented it for. Moreover similar units were available in the area from competitors in the same price range, so it seems Extra Space's algorithm and market rate excuse did not hold water. When we called asked them to match THEIR OWN PRICE, they said that we were not eligible couldn't get that deal because we were not "first time renters." Reviewing our original paperwork when we originally signed up, it is clear that we were never given any sort of promotion, and nowhere in the fine print did it mention that we were being offered a rate for being for first time renters. In fact, our rate was simply described as the "web rate" or "flash sale" and listed no qualifications or exclusions. Extra Space had created this loophole to benefit themselves after the fact. The Extra Space corporate call center had a district team lead named Paul reach out to us regarding this. Unfortunately, instead of de-escalating the situation, he could not properly explain the inconsistencies in my rent increase. Furthermore, he could not provide me with any statement on their website that referenced the restrictions they were mentioning verbally. Paul informed me that he would "allow" me to have that web rate, but--astoundingly--later retracted the rate even though I had a CONFIRMATION EMAIL that guaranteed the rate in writing. This extraordinary runaround from Extra Space and their employees in a period of incredible grief for our family has been nothing short of astounding, compassionless, and time-wasting. I spoke with a rep at A-1 Storage and they only raise the rent for tenants 10% a year. If nothing else, we'd like other renters to be warned about Extra Space Storage and their secretive predatory rent increase practices. read more

In a word, amazing customer service! Okay, that's three words, but these guys were absolute stars! They were incredibly easy to work with, quick communications, and the facility and location were great. Unfortunately, our stuff just wouldn't fit into their units, and we had to cancel. They were incredibly understanding and bent over backwards to help us out even then! A big shout out to the manager and assistant manager, Michael and Michelle, for taking such good care of us. We will definitely look here first the next time we have extra storage needs. read more

I have had many different storage facilities, however Extra Space Storage is by far the Best!!!! Micheal is an amazing employee. He makes all of my need happen. This place is always clean no todents or bugs. He is quite professional and very pleasant. All of the staff that i have sealt with are great! Micheal is the shining star for this company! read more

I've used different storage places. This is by far the best service and location I've been too. Best costume service on the phone! Free lock/keys included. I was greeting and guided to my storage by Michael. He's always a great help and is ready to assist anytime. The location is kept clean and fresh. I will definitely be spreading the word about this place! read more

Great storage unit! Spacious for trucks and cars to come in and out as they please. I'm wish they had trash cans or a dumpster. People have been leaving trash all over. They also increase your rent after you first 5 months, then 9 month.. and so on.. I think it's 10 or 15%. I do like the late hours so I may stay with them! read more

Michael is such a dream! He made moving in and out so easy. He was always happy to help with whatever I needed and courteous. Storage units are a pain but he made my time at this facility a lot brighter. Thank you Michael! You have me as a forever customer whenever I find myself in need of a storage unit. read more

This is probably the best storage facility in the valley. Michael was always on hand to help or offer advice. I wouldn't hesitate to recommend them. Thanks for the great experience! read more

If I could less than one star I would. DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!! They are nothing but thieves! Not only do they raise the rent on you 3 times a year (even long time customers), They refuse to prorate time not used once you move out, even with weeks left. I cannot stress enough how despicable these people are! YOU HAVE BEEN WARNED!!' read more

Once again Michelle Gurule who works the front desk so gracefully saved my butt with a last minute move. Hooray for Michelle!!!!!! read more

Extra Space Storage - Nice clean Lockers - Self Storage Near Me - North Hollywood, California

1. This was the best deal for the size space I was renting within 5 miles of my home! Other storage spaces were quoting me similar prices for smaller units. 2. The customer service I received was great! The woman I worked with was very personable, light sense of humor & went out of her way to show me things & explain things. I experienced everything I could want for customer service. 3. The place is so clean! I've used many different storage units over the years & this was the cleanest I've seen. 4. The units in the center have a covered drive-way which will come in handy today when I take a load since the forecast calls for rain. I haven't seen that before & I'm excited to not get wet going to/from my car :) Note: I hear they have carts for use, but they are locked up to avoid them being stolen. I'll have to remember to ask for a key when I take another load today. read more

It's been a good storage place, and started out at about 150 a month which i though was a little high but was convenient to the area. In the past 6 Months they've increased the rate 3 times with hardy any notice. This time they at least called, last time they just sent an email. read more

I've been using this facility over two years. All of my personal belongings have been secured throughout this time period. I actually find employees walking around making sure there's no funny business going. They will also contact you if you forget to lock your unit. That is excellent customer service to me. Thank you Michelle! I highly recommend Extra Space Storage for your storage needs. read more

I've had this storage for over a year. It's reasonably priced, clean and although due to covid the store may not always be reachable, the general customer service line will always assist. Once they contact the store, I usually receive a response from the store within two hours. It's safe to go to at any hour and I like that it isn't tooo big of a storage facility. Highly recommend!!! read more

The 5 stars is for the fabulous customer service of the store manager and his assistant. We needed to downsize our storage space because we had been holding on to way too much stuff for years. We hoped to move within the facility. Michael, the manager and Michelle, his sweet assistant gave us tremendous customer service and could not have been kinder or more helpful to make our transition easy. The facility is very clean and safe. It's well lit, cool, and has very good security and easy hours. The only draw back ( and it's a big one) is there are no dumpsters on the premises. You have to haul all of your unwanted possessions and trash out of the facility in your car. We are very happy with our new space. We are very grateful to Michael and Michelle for how flexible they were on the move and how diligently they worked with us. They are a dynamic duo!! read more

Sean was so helpful showing the best spot for my needs and michell went above and beyond read more

Extra Space Storage - Self Storage Near Me - North Hollywood, California

Had a great experience from move in to move out. Had no problems at all during my time there. They are running a well oiled machine.

This is actually a comment on Extra Space the company, not the fine people who work at this location. They were great. Extra Space is a scam. I contracted a small (5x5) space last spring for the advertised rate of $51 - and then reluctantly agreed to cough up an extra $13 for the unadvertised mandatory insurance. I signed up for auto pay and only recently realized that my base rate of $51 had been jacked up to $66. That's over a 30% increase in a year - not even LA's greediest landlords are getting away with those kinds of hikes. Moving my stuff out this weekend. read more

I have used both Extra Space Storage and Public Storage for my needs. Each has its advantages but my preference is ESS. I just started renting at the Vanowen location so I will limit my comments to what I know. I also have a unit in Studio City. I found the North Hollywood staff to be friendly and accommodating. I dealt with Edward, who is the assistant manager, and he was terrific. He showed me a couple of different units, answered all my questions and made the paperwork as easy as possible. My preference for ESS over Public Storage is that both ESS facilities I have used have been exceptionally clean and well maintained. I like the way the facilities are laid out. For personal storage facilities, ESS takes some care in how they are designed. The only "complaint" I have about ESS as a company, and it has nothing to do with this particular location, is that they raise the monthly rental price fairly often and the increases are significant. In fact, the only reason I changed from Studio City to the North Hollywood location was for the lower price. It does not take long before the monthly rental cost doubles. That is the one area in which Public Storage has the edge. They raise rates less often and the percentage of the raise is lower. Otherwise I recommend ESS. read more

This place is a complete joke. Unit was just okay... but for some reason we didn't get a light in our 10 x 10. Not the end of the world... I decided to cancel when they decided to arbitrarily raise the rent by 15% after a few months, and the told me it would be raised again in another 3 months. Not the best way to keep a customer. Screw these guys. read more

Got my storage unit broken into, the employees were extremely rude and unwilling to help until we showed them sign of entry. Manager told me they was a similar incident two years prior but the facility still failed to have any cameras inside the hallways to the storage units. The only cameras on sight are for the main drive way in and out of the facility, not inside the actual buildings. The camera footage was also barely usable, the resolution of the image was laughable, no face or license plate is readable. Complete rip off. Go somewhere else read more

I have been with Extra space storage on Vanowen in North hollywood for a little over a year now. They are absolutely the best in town. They are so reliable and they truly care about their customers. I definitely recommend them to anyone who is looking for a storage. Thank you guys so much. read more

I've been in this storage for about 3 years now. I upgraded to a large size unit about 6 months ago for 265$ a month and life was good until a month ago, when they rented a unit across from mine to homeless people. I could not access my unit as there was trash, human feces and 2 crazy smelly bums talking about murdering people to me. Yes! Literally murdering people. I contacted the front desk as well as the corporate office at least 3 times. Not only the district manager never called me as promised and nobody tried to make the situation better, they jacked up my rent to 323$ that month. No notice, no nothing just charge my credit card. I called for 2 weeks and nobody called me back. Finally they told me that my next rent will be 290 something but 323$ stays. These people are a bunch of incompetent thieves. If after 4th call to the corporate office I won't get a callback and my card will be overcharged without notice, I will call my credit card company as well as better business bureau. This is insane! Nobody treats customers like this. Nobody! read more