Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Good storage space with real 24hr access. You can come in at any hour, which is untrue for most…read morestorage spaces in the city. Everything runs through an app. It's also nice that there are rentable uhauls at this location. Makes it super easy to move stuff in and out, and the location is clean. Haven't run into any issues with pricing yet, like other reviews mention, but will absolutely update if I do. Worth if you're looking for flexible storage options. Just note that it's a little awkward in location.

I was very disappointed with my experience here. I had a reservation and was told I had 7 days to…read morereturn and finalize the price. I came back today, within the timeframe, to find my reservation was gone and they would not honor the previously quoted price. The representative was polite, but ultimately unwilling to correct their mistake. I found this to be poor business practice, so be cautious.

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

i just added another unit after two days using on line reservation and even got more discounts and…read morefirst month free. i would recommend this place and one more good feature the loading dock has roof over it which is convenient if it's raining. Again I met another employee who helped me find a short cut to my new unit. Everybody in this place are all friendly and ready to help you start enjoying another fresh start if you need to move out from an old one to downsize or need a bigger one at a lower price.

Needed to move from Manhattan Mini-storage to something nearby. Again, went on Yelp to find the…read moreright place. I got a similar space, 5x5 (slightly smaller than Manhattan Mini) for 200 bucks less a month. Very straight forward leasing process. The location was somewhat clean, the room could have used a sweep but I didn't bother to ask. The bathroom was dirty, oh well, and has 2 loading spots for your truck/van. tip: One thing to note is you have to go up a ramp when you unload your truck. Move the foam padding aside first, then push the cart up the ramp (make sure you have a buddy helping you). Trying to move a heavy load up on top of the foam ramp was difficult.

I made a reservation online for a unit. I tried to stop by 4-5 times to pick up keys and finish up…read morethe paperwork, and every single time there was no one there and a sign saying "be back in 30 minutes." It took me over a week to get my keys, meaning I paid for an empty unit for over a week. However, Hector at the counter was really nice and helpful. I highly recommend working with him. He was super helpful and patient in asking all of my questions while seamlessly dealing with other guests as well. The actual facility is very clean and well lit, and the units are reasonably priced and a good size. It seems safe, too!

THIS FACILITY THREW MY STUFF IN THE GARBAGE WITHOUT EVER NOTIFYING ME. My bill was paid, and…read moreapparently there was a miscommunication with the manager on the amount of units I was renting (they claim just one, when we had discussed two) but NO ONE ever reached out to me, despite them reaching out about other issues. Long version- I rented a small storage unit and quickly realized I needed another. I spoke to the manager and got it taken care of. Apparently when this happens, you have to transfer your goods from one unit to another as SafeGuard does not allow 2 units at once to be rented (which i found out yesterday via disturbing details of my items being thrown in the garbage). I was never told to transfer my items; I live a hop and a skip down the road and surely would have been there to retrieve my items that were "necessary to transfer". Fast forward several months, I go to the smaller of the two units I rented and it's "available for rent". Everything is gone- they said they threw it all away. Apparently there was a miscommunication with the manager and he believed I was simply moving my stuff to the other unit instead of renting both. Fine. But no one ever reached out to me about it. No emails. No calls. No texts. No letters. Meanwhile, I was two-days late paying on the unit last month and got a call each day I was late. They clearly had my correct information for that, but not before THROWING MY THINGS AWAY. They offered me a pitiful 2 months off my storage unit for the inconvenience. Less than $500 for a laptop, my entire summer wardrobe, cameras, camera lenses and supplies as I have a photography company, not to mention items of sentimental value that cannot be replaced!!! I find it suspicious that the boxes were simply thrown away- typically storage that is abandoned in their eyes would be auctioned- this was just thrown in the garbage? This has been a horrible experience and I am weighing my options on how to proceed.

Terrible experience with CubeSmart. Their online system cancelled my reservation with no written…read morenotice and then refused to honor the original $ rate. On 5/6 I reserved a 10x15 unit online at this location for $277.80/mo with a 5/21 move-in date. When I clicked into the SmartRental flow in the confirmation email, CubeSmart's system changed my move-in date to 5/7 with no written notice. Then the store cancelled my reservation after I missed a few phone calls which my phone flagged as potential spam - no attempt to reach me by text or email. I only found out the reservation had been cancelled a couple weeks later when I tried to complete it and couldn't. The store and district manager refused to honor the rate that I'd reserved, leading me to rent at $398.50 (43% more), since I had movers in 5 days. Their online FAQ specifically says "you can start your rental anytime between now and your move-in date with SmartRental", but nope, apparently doing so led to my reservation being cancelled! Then I showed up at the store and the unit was way smaller than advertised: 8x14.5 instead of 10x15, even narrower than 8' at some points. I cancelled and took my business elsewhere, having to scramble with my moving company arriving in just a few days. Cesar the store rep was helpful throughout the whole thing. Not his fault, just deceptive business practices by CubeSmart!

I had a fantastic experience at the storage facility. When my storage situation with another…read morecompany went south, CubeSmart was able to get me moved out (via moving truck and labor) and into another container with less that two days notice. They went above and beyond make sure that I was happy and that things were easy. The facility is safe and easy to navigate. On top of that, I have access to a van for the first month to continue moving more of my belongings to the facility without a hassle or having to rush. Everyone there is friendly and willing to help they even called the movers on an internal line when I couldn't get in touch and charged my phone when it died so I could call uber. Thank you CubeSmart for making everything so easy.

We are loving the convenience of Local Locker! It's right near our apartment (in contrast to…read moreManhattan Mini Storage, which required reserving a shuttle weeks in advance if we wanted to get anything up to our unit or back to our home). The sign-up process was quick and easy: filled out a couple forms online, submitted payment, and had immediate access to our unit. The facility is shiny new, very clean, and the units are spacious and feel very secure. Customer service is responsive and helpful. Highly recommend!