What a great place to store your trailer, motor home, or vehicle! The newer facility is well…read moremaintained and seems like a very safe and secure place to store your belongings. The staff is nice and the prices are reasonable. They offer climate controlled storage which is great so your belongings don't get damaged by the heat.

From the owner: We offer self storage units, outside parking for RV's, boats and trailers and climate controlled…read more We are family owned and operated.

I had a great experience. I had Dalton from one store and Tonya from another assisting me as the…read moreonline app did not work correctly. They both went above and beyond to ensure that I got the unit that I had reserved online and made sure everything was a smooth transition. Tonya actually walked me through opening the gate told me where my unit was located and if I had any additional questions that I could ask her both of them were friendly and professional. My unit was clean when I opened it up and it was a great value, it fit within my budget. Thank you for a great experience.

Terrible experience here. BUYER BEWARE! I moved in on July 4th, as this was the only storage…read morefacility open that day and I was coming in from out of state. Somehow Public Storage forces you to buy a lock when you move in. Even if you already have one. But the website says it will refund the fee if you turn the lock in unused. After I opened the unit, I brought the lock to the office immediately and handed it to the attendant. However, I never received the refund, nor credit to my account. I asked them to look into this no less than 4 times in recent months. The answer was always "I need to email corporate so they can look into this." As of the end of November, still no refund. To make matters worse, when I opened my unit, I could see the entire right side of the unit had some kind of water exposure at some point. All of the contents I had on the right side of the unit were ruined. When I picked up several boxes, water poured out from the box. Even closed plastic tubs and containers somehow had water sloshing inside. The stench of mildew and/or mold was undeniable and unbearable. ENOUGH ALREADY. I moved out and went up the street to Extra Space Storage, which is where I should have gone to begin with.

First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

As a long time tenant (15 years) with multiple units, I am done with this place! The buildings are…read moreliterally falling down; ceilings falling on stored items, inadequate roof, rotting facia and soffits allowing rodents free access, and a security gate that no longer functions. I pay rent (which is frequently rising) and should expect a secure environment in which to store my belongings. Additionally, I have provided proof of insurance coverage and the company insists on billing for insurance they provide. This is a fraud on the consumer and must be addressed! David N. Monroe, NC

The manager is dishonest and insulting!…read more On July 3rd, she put a red pad lock on an empty storage unit and claimed that it had not been vacated and charged us for an extra month! I insisted that she remove the lock and prove that the unit was not empty. She refused with the ludicrous statement that she could tell it was not empty by the sound it made when she knocked on the door. She then blatantly insulted me by stating that my family was nothing but trouble. I was then harassed DAILY with phone calls, emails, and duplicate invoices. I contacted the corporate office and was assured that the matter would be resolved and received a verbal apology for the manager's poor behavior. The phone calls, emails, and invoices then ceased, so I believed the matter to finally be resolved. A year later I receive a collection notice indicating that American Store and Lock will ruin my credit if I don't pay a bill that I don't owe. Protect what you've worked so hard to achieve and use a different storage facility!

We have stored our motor home here for a number of years and rate this place high. The grounds are…read morealways kept neat, there is great security and the owner has always been accommodating and helpful. In the years we've been here, customer service has always been managements priority. And in the years we've been here, I have never heard of anyone having a problem.

The facility is newly built and maintained very well by the Patterson family. From the very…read morebeginning, throughout my stay, and even moving my belongings out of the facility the customer service was top notch. I was renting a storage unit in Monroe while my home was being built in Waxhaw. I found Patterson's Self Storage about six months later and immediately vacated the unit in Monroe and moved my belongings to Patterson's SS. You can truly tell the difference between a large Corporate Storage Company and a small family business on every level. I would pick Patterson's for the customer service, professionalism, quality of the facility and if that is not important to you . . . they were even cheaper than their Corporate competitors. Nice job Patterson Family.

The nicest people I've ever met. If you need a storage unit I highly recommend them!!!!!read more

3 rent increases in 9 months? $223 with insurance in July 2025 for a 10x30 outdoor unit, $292…read morewith insurance in Oct 2025, new rate of $403 effective April 2026. Moved out.

Filthy place with only 1 cart on each floor to move boxes, items from your car to your unit so if…read moresomeone is using that cart you will be waiting.half hour or more for access. The bathrooms are permanently bolted shut & not accessible. Two months after moving in they will DOUBLE your monthly rent fee. If you complain the manager will say she will give you 3 more months at your original sign on rate so you don't move but when you try to pay the next month you'll see only a cheap $7 credit, not the original rate as the manager promised. If you value your sanity...use a different storage company because the stress dealing with this insanity, will make you regret ever choosing to do business with Public Storage.

Safe and affordable. I would do it again. Helpful staff. Just don't have a problem when the…read moreoffice is closed because nothing can be done until the office reopens the next business day.

Nice facility, clean, and friendly staff! The PLACE for storage when renting in the Charlotte area!read more