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    Extra Space Storage

    4.0 (4 reviews)
    Open • 6:00 am - 10:00 pm
    Updated 3 months ago

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    3 years ago

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    5 years ago

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    American Store & Lock - Self Storage Facility in Monroe, NC

    American Store & Lock

    (2 reviews)

    As a long time tenant (15 years) with multiple units, I am done with this place! The buildings are…read moreliterally falling down; ceilings falling on stored items, inadequate roof, rotting facia and soffits allowing rodents free access, and a security gate that no longer functions. I pay rent (which is frequently rising) and should expect a secure environment in which to store my belongings. Additionally, I have provided proof of insurance coverage and the company insists on billing for insurance they provide. This is a fraud on the consumer and must be addressed! David N. Monroe, NC

    The manager is dishonest and insulting!…read more On July 3rd, she put a red pad lock on an empty storage unit and claimed that it had not been vacated and charged us for an extra month! I insisted that she remove the lock and prove that the unit was not empty. She refused with the ludicrous statement that she could tell it was not empty by the sound it made when she knocked on the door. She then blatantly insulted me by stating that my family was nothing but trouble. I was then harassed DAILY with phone calls, emails, and duplicate invoices. I contacted the corporate office and was assured that the matter would be resolved and received a verbal apology for the manager's poor behavior. The phone calls, emails, and invoices then ceased, so I believed the matter to finally be resolved. A year later I receive a collection notice indicating that American Store and Lock will ruin my credit if I don't pay a bill that I don't owe. Protect what you've worked so hard to achieve and use a different storage facility!

    Reign Moving Solutions Charlotte

    Reign Moving Solutions Charlotte

    (26 reviews)

    Ballantyne

    As I researched moving companies to assist us after 26 years in our home, Reign kept coming up as a…read moregreat choice. I spoke with their scheduler and felt assured that Reign would be the one we would use, even though they seemed to be a bit more expensive. A few weeks before we knew our moving date, we did a Face Time walk through of the old home to get an idea of what the cost would likely be. The date and time were set, the morning arrived and Reign was right on schedule. The guys worked hard, took their time to wrap furniture, appreciated the lunch we bought for them, and left for the new house where I met them. Some things were stacked (wardrobe boxes on top of each other), a few boxes were in the wrong room, the garage was left in disarray, a fern stand had fallen over and had a broken base, and the treadmill was not reassembled. Reign had made arrangements to have two follow-up movers come when the first "shift" ended, so these two young men unstacked the stacked boxes, arranged the garage, went back with us to the old house and checked to see that everything was delivered, moved a few leftover items that we missed, put the fern stand in the truck, and tried to reassemble the treadmill. When they could not, they asked us to call Jason, the owner. Jason immediately dispatched another employee who also could not reassemble the treadmill. Not to be outdone, Jason called us and said that he was sending another employee who would arrive first thing the next morning to fix the treadmill. Two young men arrived about 8:30 and had the treadmill together in a few minutes. Of course, that is not the end of the story because moving is never a one-day event--and ours began to unfold with some items that needed to be addressed. The movers had "dinged" a few spots in the old house, which took about a week to repair because Jason uses a man whom he trusts to do a good job, and this man was not available right away. When it was finally completed, the repair was flawless. Then we noticed a dining room piece was damaged, so we sent a picture to Jason who came to inspect and assure us that it would be fixed. While he was with us, he noticed a small scratch on the floor in the dining room, so he helped my husband put felt pads under the table legs and on each chair leg. This was above and beyond anything we had experienced in the past. Again, we had to wait to get the dining room server repaired because Jason uses a furniture repairman who does a remarkable job in repairing damaged wood. He even stabilized the piece while he had it. I might not have been happy waiting, but I was delighted with the finished product. After a few days in the new house, I reached for a file in our filing cabinet and discovered it was in bad shape from the move. When I called Jason, he said not to worry; he was coming to our house to help. This is where his customer service will astound you if you have ever dealt with moving companies who just give you a check and make you sign a document that releases them from further responsibility. Instead of attempting to fix the filing cabinet, he suggested just purchasing another to replace it that would be similar cost. He and I picked out one that seemed identical, his warehouse team came to our house and assembled the new one, realized it would not work so they called Jason who told me to order whatever I wanted. It took two tries to get what I wanted, but Jason never hesitated to find what would make me happy. His company should be your choice for any move.

    DO NOT USE REIGN MOVING SOLUTIONS -- Expensive Diamond Jewelry Missing Immediately After Move…read more I would strongly caution anyone considering Reign Moving Solutions. Expensive jewelry was missing immediately after our move. We discovered that two expensive pieces of diamond jewelry were missing, including my wife's diamond engagement ring and diamond tennis necklace. The jewelry was in her bedside table the night before the move, was never packed, and Reign's crew was the only outside group in our home with access during that time. We immediately contacted Reign and filed a police report. CMPD classified the incident as "All Other Thefts," documented the diamond engagement ring as missing property, and opened an investigation. Reign's owner, Jason Julian, dismissed our concerns as "accusations" because we could not prove that one of his employees physically took the jewelry. Obviously, we did not anticipate needing to videotape or search the movers before they left our home to establish whether anything had been taken. Based on our experience, I would NEVER use Reign Moving Solutions again, and I strongly caution others before allowing this company into their home.

    Wayflowers Van Lines

    Wayflowers Van Lines

    (21 reviews)

    Hands Down the Best Movers - Hire them!…read more I've moved across state lines multiple times, and without a doubt, Wayflowers provided the best moving experience I've ever had. Stan, Tim and his son were so professional - I can't say enough good things about them. From start to finish, they were exceptional -- incredibly kind, polite, respectful, and some of the hardest-working professionals I've encountered. What truly impressed me was their efficiency without ever compromising quality. They treated every single item with extreme care, wrapping all of the necessary items so meticulously. They came fully prepared with ample supplies and took the time to ensure everything -- from furniture to fragile items -- was securely packed and handled. Unlike other movers I've used in the past who rushed and caused damage, Wayflowers struck the perfect balance of speed and precision. Their attention to detail and commitment to doing the job right is unmatched. If you're moving -- especially out of state -- do not hesitate to hire Wayflowers. You will not regret it. They've set the standard for what a moving experience should be.

    SCAM!!! Please beware of this company they are nothing but…read moreliars and scammers. I put my number into one of those quote websites and started receiving several calls. I was originally planning to do the move myself, but if the price was reasonable, I was open to hiring a company. I spoke with multiple movers, and one of them was this company. I ended up speaking with a man named Ray Phillips. I explained exactly what I needed, including that there would be two stops, and I even sent him a clear video of both storage units. I asked him multiple times if this was okay and whether there would be any extra charges. He told me no, and I even received a text message confirming that (excuse the bad spelling and all). Because of what he said and the price he offered, we agreed and I paid the deposit. When the driver arrived for the first pickup, the first thing he said was, "It's too big." That's when I knew something was wrong. I tried to get my deposit back, but of course Ray wouldn't return it. After speaking with the driver directly, he agreed to take the load, but I had a feeling the second stop would be an issue and I was right. I sent another email with the storage video, and Ray suddenly tried to charge me almost double. He ended up refusing to go to the second location, and when the driver finally got to my house, he still tried to charge me the original inflated total. Ray and Max are completely unethical. When I confronted Ray on the phone, he kept switching his story: first saying everything was fine, then later saying, "Well, you signed." It got so bad that I had to call the police (my first time ever doing that) and my partner had to divulge that she is a lawyer just to avoid being extorted and to get my belongings back. I WILL NEVER USE THEM AGAIN

    Extra Space Storage - selfstorage - Updated September 2026

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