I had a great experience. I had Dalton from one store and Tonya from another assisting me as the online app did not work correctly. They both went above and beyond to ensure that I got the unit that I had reserved online and made sure everything was a smooth transition. Tonya actually walked me through opening the gate told me where my unit was located and if I had any additional questions that I could ask her both of them were friendly and professional. My unit was clean when I opened it up and it was a great value, it fit within my budget. Thank you for a great experience. read more

Terrible experience here. BUYER BEWARE! I moved in on July 4th, as this was the only storage facility open that day and I was coming in from out of state. Somehow Public Storage forces you to buy a lock when you move in. Even if you already have one. But the website says it will refund the fee if you turn the lock in unused. After I opened the unit, I brought the lock to the office immediately and handed it to the attendant. However, I never received the refund, nor credit to my account. I asked them to look into this no less than 4 times in recent months. The answer was always "I need to email corporate so they can look into this." As of the end of November, still no refund. To make matters worse, when I opened my unit, I could see the entire right side of the unit had some kind of water exposure at some point. All of the contents I had on the right side of the unit were ruined. When I picked up several boxes, water poured out from the box. Even closed plastic tubs and containers somehow had water sloshing inside. The stench of mildew and/or mold was undeniable and unbearable. ENOUGH ALREADY. I moved out and went up the street to Extra Space Storage, which is where I should have gone to begin with. read more

Public Storage - Self Storage Near Me - Monroe, North Carolina

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Very good experience. The person that helped me was super helpful and everything went smoothly during my mone-in.

I rented a storage unit at the Monroe location on Walk Up Ave. Mrs Lucy Armor is the property manager at that location. I initially rented a space too small online, and she had my issue fixed immediately with a new unit when I arrived at the office. She is AMAZING and definitely is very knowledgeable, informative, and experienced in the storage field. Not to mention that sweet personality, and excellent customer service that she provides. I would highly recommend Lucy to all potential future renters of Public Storage. If I could have given more than a 5 star review I most definitely would have. Thanks Lucy for all your hard work, knowledge, and wonderful work ethic. You are absolutely the BEST. :) read more

Lucy was excellent today! My gate code would not work she assisted me and updated my gate code. Thank you so much wonderful customer service at this location!!! read more

Today is the first time I have ever rented a storage unit before. Lucy was wonderful and explained everything in detail . I was very pleased with the service that she provided as well as the unit.If anyone asks me where to go to rent storage I will tell them to come here. Good job! read more

My service here was excellent and crystal was very nice and professional i would recommend this facility for storage to anyone looking for a secure place to store their items prices were also great read more

Employees of this location are very disrespectful and rude! We have had this unit now for 2 years and every time I go to my unit somehow the office staff comes out and tells me I am breaking some kind of rule mean while someone keeps backing into my unit and denting my unit the door has been replaced twice. They are never nice and have such attitudes when they talk to you. I will be leaving this place next month and do not recommend Public Storage and especially not the Monroe location. read more