The customer service here is incredible. This place is remarkably well-run, and everyone who works…read morehere seems to be professional and friendly. I just ended a three-month stay here and--having had some subpar experiences with other storage facilities--couldn't be happier with this one. A few quick notes: --This place is spotless inside. It's new and it shows. --To get to your unit, you have to enter a code three times, so it feels pretty safe. --If you have any problem at all, the employees are very responsive. From opening an account to renting the on-site moving truck, they were very helpful all around. --Lots of parking near the elevators, making unloading pretty easy. --Two huge working elevators also help. If I had any recommendation for improvement, it would be for the facility to purchase an extra few carts, as people would sometimes need to wait for them on weekends. But all around, great facility.

So disappointed with this facility. I'm giving 2 stars because when I have reached employees by…read morephone they have been kind and helpful. On my move in day, I was told I could arrive at 9:30am to register and get into the storage unit. No one was at the facility when I arrived (and no sign saying they stepped away), and after calling multiple times and leaving messages I was unable to get in touch anyone at the store. It has been over 40 minutes of trying to access the store, and now the movers are waiting (and I'm paying them by the hour). I had to send the movers to a different drop off point so that I didn't have to pay them to wait for someone at CubeSmart to show up. This made an already stressful move even more stressful.

I'm a new customer and moved in on a Sunday. There was almost no other customers there. Check in,…read moreinstructions, and move in were all very easy. Maleah is extremely helpful and very pleasant. Facility is nice and clean, although the parking area is pretty small, so there it may be challenging loading/unloading, etc. if it's very busy. This location is perfect for me.

Erica was awesome and cleared up all the confusion! Love her. The Lawrenceville Avenue location is…read moregreat.

the guys were professional, friendly and efficient. the quote was almost dead on and they actually…read morecompleted it in less time than anticipated. great job

Edit: Susan. Stop playing with me. I have a check from your very company's name. And I have a text…read morefrom Earl. I'll add the screenshot since you wanna play games. They poorly packed my stuff into my two storage units. Some things broke or were smooshed. They stole extra $40 from me and gave me a poor lie for why they did it. They had to send me a $40 check after I called them out on it. Their boss wouldn't believe me and defended them, almost to the point of scolding me for accusing them of stealing... only for their lead mover to apologize to me with a weak ass lie. Edited to elaborate, since Susan continues to be in disbelief and refuses to think it's possible her employees would do such a thing and to make all of you potential customers aware of my experience: I counted out my cash out loud maybe 3x. The lead mover saw that I had multiple $20 bills amounting to hundreds of dollars. I laid some of the $20s in piles on my vehicle dashboard and counted out the cash to the amount that I owed, rounded to the nearest $20. When I gave him the money to count, he gave a fake sigh and shook his head and said I was $40 short. I didn't believe him and asked him to count again. He said I owed $40 more. So, I gave it, but I felt lied to. After that, I still tipped them smh. I shouldn't have. He left and I recounted all my money. Now I was short $40, meaning if we subtracted what I owed to them from what I withdrew from the ATM and also subtracted the tip, I should not be missing extra $40. I did the math multiple times and brought it up to Susan and the company. They accused me of lying and trying to steal from THEM. Susan said "it's only $40! I'll just send you a check. It's only $40." (Mover's name here) later texted me and apologized and said he got confused. He said when he counted the money, he set the $40 aside in his sock because it was tip. That's why he asked for $40 more. That doesn't make sense? When he counted the money in front of me, he never put any money in his sock. He just counted the money and looked me dead in the eyes and said I owed $40 more. I also didn't include tip until AFTER he said I owed $40 more and we settled what I owed first. Susan, the reason why I didn't pick up when you called today (8/10/26) is because you showed me months ago that you are argumentative and not interested in listening to me or believing me. I already know you're gonna argue like before and probably pressure me to take my review down. I took months to post this review because I knew you'd do this, call me and claim I'm lying or have your business confused with another. But if you thought that, if you truly couldn't find me in your data base, then why did you call me just now? Looks like I was in your data base after all.

You cannot go wrong hiring this company! They were amazing from beginning to end. Customer service…read morewas outstanding--they took my information and gave me clear assistance on the game plan. On moving day, Carlos and his team went straight to work without wasting a single second to run up the bill. I will 100% use this company again and refer them to everyone. Shoutout to Dana, David, Carlos and his crew, and the manager--you guys rock!

Didier and Roy were so helpful and fast for my emergency move. Couldn't recommend enough!!read more

The public storage experience was amazing. I purchased our unit last week and due to unforeseen…read morethings our shipment wasn't able to arrive until this week. I stopped by the unit this morning to give it a look before our shippers arrived. The first thing that stood out to me was that the automated process through the app was amazing! I made a few simple setup requirements and wallah when I pulled up I was able to open the gate and door with the push of a button. I pulled through and pulled up the map they gave me. They had a blue tie on the unit to keep folks out and already had my locks and what not waiting for me. I gathered my things and left so that I could meet my shippers. I forgot to lock the unit and although nothing was in it they reached out to me to make sure it was me that had visited the unit. They even placed another blue lock on it so no one would bother it until we returned. Upon returning the process was efficient and the movers were able to drive in and out. Public Storage in Arlington is 5 star. The ventilation was great and the service was even better.

I would not recommend this storage facility. There were bugs inside, and the doors were frequently…read morebroken or not working properly. What was especially frustrating was that the price increased after I had already moved my belongings in. Overall, the experience was disappointing and I would recommend looking elsewhere for storage.

They are awesome!! I will choose this company again in the future as well as recommend them to…read moreothers. They are affordable, friendly, careful, and timely. Great job guys!!! Michelle P Sterling VA

Celso and his crew did a recent move for my parents and they were fantastic! Everything went as…read morewell as could be hoped, and he and his crew were respectful and hardworking. Highly recommend them!

I have moved with Gentle Giant twice in 2025. My moving crew this past time was Dex and Jimmy. They…read morehelped me move a dish cabinet, two night stands, and my Sleep Number bed across the street. When we got to the new location, I had planned to move my 50 gallon fish tank with a friend later in the day but they offered to help with that too! The temperature the day of the move was 100+, but they were persistent, fast, courteous, and very professional. I specifically contacted this company for help with the more delicate items I had to move and they absolutely delivered. In addition to the movers being top notch, the communication with the business representatives before, during, and after the move were stellar. Given the level of service, you get with this company I would say that the price is fair. These are not discount movers, but you certainly get what you pay for in terms of quality.

Gentle Giant has a problem with your household goods being stolen in its warehouses. if your…read moreshipment is only from point A to point B without a stop to allow its employees to take things, then it's a good company. But two moves I had with them resulted in many valuables somehow not being delivered, This is a dishonest company..

Too notch service from beginning to end. From transparent scheduling to excellent 3 man moving crew…read moreled by Rios. I would recommend this company for your moving needs.

I was only moving an apartment with maybe 7 large pieces of furniture, so this was considered a…read more"small" move. However, not only did the movers put dents in my dry wall, scratch up walls, put rips in my couches, beat up all my furniture (dresser, tables, etc.), but when I reported the damage, the owner mentioned I have waived certain coverage when I NEVER even saw a contract.. I even confirmed with one of their employees that I was never sent a contract, and he said that one isnt typically needed with a "small" move. Boy, was he wrong. This was frustrating as we were moving into our first home, and now we have quite a bit of repair we need to do. If you don't mind getting your furniture and house beat up, lying from their employees, and incorrect and improper responses from the owner in a bad attempt to remedy the situation, feel free to hire them.