Rented a unit here at $245 per month. Without telling us, over 8 months they raised the price to…read more$282 then to $382. 56% increased. ​

As far as storage units go, this place is the best. The unit was really clean, the website made it…read moreso quick and easy to order a unit, the staff is incredibly friendly and the rates are the best in town. You can't ask for more than that. Special shout out to Ahad. I was having some trouble with my lock right before closing and dude came through in a big way for me. Incredibly helpful and kind despite my poor timing.

Danny was fantastic - explained the process extremely well and performed beyond expectations!read more

Do not rent from this place if you want to keep your furniture. Several thousand dollars worth of…read morefurniture/blankets are ruined because of a mice infestation. I can understand one or two droppings as it's a big place and you can't avoid mice 100% but this is clearly a much bigger issue.

We had a great experience at this location. The facility is spotless and super nice. We…read morecompletely underestimated how much storage we needed and ultimately had to make multiple visits to rent additional space. Each transaction was easy and quick. And a big thanks to Corey who was super helpful and personable.

Smooth easy process quick reservation. Alexis's at the front desk was great. Will rent again if…read moreneeded.

Such a rip-off. They suck you in with one rate, then jack it up immediately. In the four months…read moreI've been renting, the rate has gone up twice. GO ELSEWHERE. I'll certainly be looking to move my stuff.

"DO NOT RENT UNITS FROM THIS PLACE" The managers are only…read morethere from 9-11:00am Monday-Friday. Must be nice to rip people off and only work two hours a day. This place rented me two units. I purchased the locks and keys from them. After moving, we emptied one unit and told management we were keeping the other unit. The manager said no problem, I will update everything. Guess what??? The dumb motherfuckers, said they didn't know whose stuff was in the unit I rented. The manager never officially had the second unit in our name. So, they illegally sold all my stuff. Family heirlooms, tools, etc.. all gone. You know what the upper management did??? They did absolutely nothing, I called and was promised over and over that someone would get back to me. Here we are 3 months later and I'm no closer to getting any help. I tried to hire an attorney and was told that these disputes are hard to litigate. The attorney said, it will probably end up costing me $1000's of dollars to prove they sold my stuff. What the hell!! So it's ok for them to illegally sell your stuff and then you're left spending money that is hard to come by. Public storage are crooks and they don't care about their clients at all. They only care about making you go away and they know that most people can't afford to fight it. I wish I had the $5-$10,000 I need to fight their ass.

I rented two spaces from these people. The units are mangled. No one is ever on-site. They don't…read moreeven answer the phone. So I was in a bit of financial trouble. I made payments as I could. They ended up selling one of my units. I found out when they sent me an email. Never once did I receive an email with an auction date on it! So, when I was paid again, I made a payment on the one I had left. Went to the facility the next day, just to find out i didn't have any units left! Absolutely I rate. How does a business stay in business when they run it like this? Do not rent here.

the guys were professional, friendly and efficient. the quote was almost dead on and they actually…read morecompleted it in less time than anticipated. great job

Edit: Susan. Stop playing with me. I have a check from your very company's name. And I have a text…read morefrom Earl. I'll add the screenshot since you wanna play games. They poorly packed my stuff into my two storage units. Some things broke or were smooshed. They stole extra $40 from me and gave me a poor lie for why they did it. They had to send me a $40 check after I called them out on it. Their boss wouldn't believe me and defended them, almost to the point of scolding me for accusing them of stealing... only for their lead mover to apologize to me with a weak ass lie. Edited to elaborate, since Susan continues to be in disbelief and refuses to think it's possible her employees would do such a thing and to make all of you potential customers aware of my experience: I counted out my cash out loud maybe 3x. The lead mover saw that I had multiple $20 bills amounting to hundreds of dollars. I laid some of the $20s in piles on my vehicle dashboard and counted out the cash to the amount that I owed, rounded to the nearest $20. When I gave him the money to count, he gave a fake sigh and shook his head and said I was $40 short. I didn't believe him and asked him to count again. He said I owed $40 more. So, I gave it, but I felt lied to. After that, I still tipped them smh. I shouldn't have. He left and I recounted all my money. Now I was short $40, meaning if we subtracted what I owed to them from what I withdrew from the ATM and also subtracted the tip, I should not be missing extra $40. I did the math multiple times and brought it up to Susan and the company. They accused me of lying and trying to steal from THEM. Susan said "it's only $40! I'll just send you a check. It's only $40." (Mover's name here) later texted me and apologized and said he got confused. He said when he counted the money, he set the $40 aside in his sock because it was tip. That's why he asked for $40 more. That doesn't make sense? When he counted the money in front of me, he never put any money in his sock. He just counted the money and looked me dead in the eyes and said I owed $40 more. I also didn't include tip until AFTER he said I owed $40 more and we settled what I owed first. Susan, the reason why I didn't pick up when you called today (8/10/26) is because you showed me months ago that you are argumentative and not interested in listening to me or believing me. I already know you're gonna argue like before and probably pressure me to take my review down. I took months to post this review because I knew you'd do this, call me and claim I'm lying or have your business confused with another. But if you thought that, if you truly couldn't find me in your data base, then why did you call me just now? Looks like I was in your data base after all.

This business (under new ownership) is a scam. DO NOT do business with this company. My storage fee…read morewent from 160.00 to 235.00 (without notice) and was forced to move to another unit to get a lower rate, only for the exact same thing to happen 3 months later (again, with zero notice!).

(0 Stars if I Could) - Predatory Pricing & Deceptive Practices at Self Storage Plus - One Loudoun…read more I rented a unit at Self Storage Plus - One Loudoun under what I believed were fair and transparent terms: $104/month, clearly outlined in the signed rental agreement. I even paid upfront and followed every condition asked of me. But to my absolute shock and frustration, within barely one month, they increased my rent to $200/month--a 92.3% increase from my original rate. Let that sink in: nearly double the agreed-upon rent with no meaningful justification other than corporate greed and opportunism. And while they'll try to hide behind the fine print ("we reserve the right to change rent with 30 days' notice"), this is a textbook example of predatory business tactics designed to lure customers in with low rates, only to trap them with exorbitant price hikes once their belongings are already stored and moving becomes difficult or impossible. What They Did Might Be Legal - But It's Absolutely Unethical Yes, they can argue that they legally gave notice under Clause 20 of their agreement, which allows them to modify rent with a 30-day notice. But just because something is technically legal doesn't make it morally right, especially when: * They intentionally undercut other competitors to get you in the door. * They wait until your items are stored--fully knowing the hassle and cost of moving out. * They then blindside you with a nearly 100% increase, essentially holding your property hostage. This is a predatory pricing model that exploits the inertia and inconvenience that storage customers face. It's manipulative, calculated, and it erodes trust in an industry that already walks a fine ethical line. This Practice Has Sparked Legal Scrutiny Elsewhere This isn't an isolated tactic. In recent years, similar bait-and-switch rent increases have been: * Challenged in small claims courts across the U.S. * Flagged by consumer watchdogs for deceptive business practices. * Subject to class-action lawsuits, including actions involving national chains like Public Storage and Extra Space Storage for the same abusive behavior. This trend is why states like California and New York have begun proposing legislation to cap or regulate rent increases in the self-storage industry, especially for tenants under auto-renewal leases. A Cautionary Warning to Potential Customers To anyone reading this: avoid Self Storage Plus at all costs--especially the One Loudoun location. Their business model is engineered to: * Bait you with a reasonable initial price, * Trap you once you've committed, * And gouge you with an outrageous price increase when you're most vulnerable. You will receive little empathy, no flexibility, and certainly no apology--just a cold invocation of contract language that lets them do it. Bottom Line: Rent Elsewhere If I could give this company zero stars, I would. A 92% rent hike in 30 days is nothing short of corporate exploitation. This is not just poor customer service--it is a deliberate and strategic abuse of consumer trust.

Great moving experience. Kiki, Brandon, Josue, Claudia, did an amazing job. Cheerful and helpful…read more Made quick work of our move from house to house. Would definitely use Dose again.

Don't let the pictures fool you if you're in the DC area. I am at a loss. Dose Moving & Storage is…read morenot a company to trust with your time. This group is based in Arizona and locally had 3 reviews so when we started looking for movers, that was a little red flag. But you'll be wooed too. The lady you'll talk to on the phone when you call is Carrie. She's very nice, very articulate, and explained everything very well, explained they've had an office in the area for over a year, sounded very professional. So we went out on a limb and booked an unknown group to throw some new folks a bone, paid the deposit, the whole nine yards. We wanted an accurate estimate so we asked if they could do an in-person estimate. No problem. Until they arrived. So much for altruism. Two affable enough guys showed up and first thing they tell us when they see our little ficus tree (about 6 feet high, thin as a whip) is they don't move potted plants. Why? Because, they explain, they RENT the trucks from Enterprise, they don't have their own trucks like in the pictures (maybe those were in Arizona). And if any dirt spills it incurs a fee. No problem, we tell them, we are happy to clean up anything should it spill-- never has before-- and happy to cover any fee if it spills, and we will wrap the plastic pot up with saran wrap as always. They seemed to go along with that fine, looked around and took notes, and told us the quote would come later or tomorrow from Carrie. Carrie calls me the next day to say so sorry but they can't do the move we paid a deposit for and scheduled, because, get this, "their" truck is too big to fit on DC streets. (This is Washington DC-- trucks and busses drive past daily-- heck a plane could land on these streets everyone moves to and from on every day.) That doesn't make sense at all. Then she tells us we would require 4 smaller trucks and they don't have them. I tell her this makes no sense. One 26 foot truck as we scheduled has moved us without issue several times with room to spare... something isn't adding up. The excuses ring totally false and she keeps changing the story. She tries to blame it on low hanging trees in the area (again with the trees for these folks!), and they just can't manage it. As I type this a moving truck and a bus have driven past... no joke. Wait, I ask her. Is his because of the ficus we want moved? "Well, we don't move potted plants," she quickly responds. So THAT'S it??! They cancelled a planned move 9 days before it's scheduled, after taking the deposit, because we have a potted plant we'd like in the truck they rent from Enterprise. Why not mention this up front? Great question, right.? People have plants. I can't say "unprofessional" fast enough. Hey Arizona, you can have your moving company back. Too much vegetation here for these guys. Save yourself the trouble and get a LOCAL company with a lot of positive reviews.

The price to rent a 22' truck ($299.99) for one 24-hr period, plus $1.99/mi mileage charge, plus…read more$150 deposit IS OUTRAGEOUS !!!! I won't be renting from you.

Hidden charges! When I reserved a 16' truck, I was told there would be a $150 deposit, and, that…read morethe deposit would be refunded at the end when I paid for rental & mileage. I was moving my storage locker to a different location because storage rent had gone up so high. I just needed a truck for 24 hours. I did the math on how many miles I'd need to pay for, and figured I'd need $180, plus some gas money to refill the tank, and some taxes, fees, etc. $240 should have been more than enough! Next, I signed a new lease for my new storage location, and cancelled the lease for the place that still held my belongings. (Now, I HAVE TO MOVE TODAY!). So, I get to the Home Depot. I went to the PRO DESK, who used to handle Penske rentals, but I'm told that I have to go to the RETURNS DESK. There's a big difference in service. The returns desk is fine if I'm renting a carpet cleaner, but truck rental is alot different, and, it helps to have someone, well... PRO doing it. After waiting in the returns line, I started the rental process, and was told that I needed to pay the $150. deposit, AND the estimated cost of rental & mileage. They wanted me to pay about $287. , which was not what I was quoted. I finally was able to give them $215. down payment. On dropping off the truck, I was given a piece of paper stating that I would be receiving $43.87 refund on my deposit. I was told that the deposit would take 3-5 days to hit my account. INSTEAD OF A REFUND, Home Depot kept trying to charge me an extra $65+. Over and over. It charged, then reversed charges four times overnight, which may cost me 4× $35. in insufficient funds charges!!! When I calledPenske, they were closed for the holiday. I called the lady at Home Depot, who said that it was charging me for the extra miles I drove & that I still would get my deposit back LATER in 3-5 days. I was never told that I had to pay the full rental & mileage PLUS deposit at the beginning. And, since they had more than enough deposit, they definitely shouldn't be charging me more money, while sitting on my deposit. THIS NEVER WOULD HAVE HAPPENED IF THE MORE HIGHLY TRAINED PEOPLE AT THE PRO DESK HAD HANDLED THIS FROM THE START! Now, I'm just waiting to see what happens to my bank account after all of the UNAUTHORIZED CHARGES bounced around my account last night. If I had an "extra" $200, it wouldn't have gone so wrong, but WHAT I WAS QUOTED, SHOULD HAVE BEEN WHAT I WAS CHARGED!!! P.s. The truck was fine. Not perfect, but fine. It was alot of hard work, but I managed to move myself from a 10×10 storage locker for $180/mo into a 10×20 locker farther away for $140/mo PLUS one month free, which SHOULD have covered the truck fees.

Very slow, understaffed and extremely poor customer service. Staff unhelpful and ignored customers.read more

Good service here. They get it done for what you would expect on shipping, printing and shredding…read more They are tucked away and sometimes forgotten in that plaza because it's away from the Trader Joes/ABC store/Bkd that brings folks in.