I have had the storage space for almost 2 years. The place is very clean, well lit. Never too busy…read more The move in was painless. Can come or go 24 hours. The only negative is that the place has changed hands twice. The first buyer tried to pump my monthly rate by 40%. I had to call to get it back down. Otherwise location is easy access and easy to load and unload. New management was helpful. Month to month leases and only need 10 day notice.

Sylvia was incredible quick and responsive to all email. The facility was very clean and has AC…read morewhich was a bonus and all our stuff was well kept. I felt incredible safe entering the facility alone, there are cameras everywhere.

Had a really bad problem but they fixed it........which doesn't always happen…read more (Looking at you, Denny's)

We've had two breakins at Public Storage and would NOT recommend them or their Customer Service.The…read morefirst one occured at the Pecos and Desert Inn facility, where we had our camper parked in the locked and gated lot. But someone broke in, damaged our camper and stole items. So we moved the camper to an enclosed garage at their Charleston and Torrey Pines location, and someone BROKE INTO THE GARAGE and stole items from the camper. And again damaged it. We requested a credit towards the monthly invoice and after many, many phone calls, they sent us $25.00. Terrible facilities and Customer Service.

My storage was broken into and it seemed like know one at the facility even cared they told me that…read morethey saw nothing on camera footage.how does 10 units get robbed and nothing pop up on camera .no police came or anything .I literally tried to tell them about footprint and fingerprints and no one would listen

Great service! The agent assisting was very polite and explained all the details about renting a…read morestorage unit.

So far everything has been great. Ron was helpful in getting everything going. He explained…read moreeverything and answered all of my questions regarding the facilities and what to expect w/r/t billing and paperwork. He was a genuinely helpful guy. The process was quick and painless. Overall, a pleasant experience. I look forward to storing my things here for quite a while.

After having a unit here for about four years, I can't say enough good things about this facility…read moreand it's staff. It's clean and secure with full time on site management, and Ron and the rest of the staff treated me like gold every time I saw them. If you're looking for a safe storage unit that values you as more than just another customer then I highly recommend this business.

I am a world traveler and often or not I require the services of storage facilities. I have moved…read moremore than 40 times in the last two years because of my occupation. I tried several storage facilities, but when I contacted this company I enjoyed the online presence customer service, they were welcoming and very informative. he directed me to the local facility where I met a wonderful lady named KAY. Kay is very personable, she even opened the door for me upon entrance. She knew her job, she was well prepared and she was patient. We visited the spaces that I requested and she even took her time walking as to ensure that she didn't run off and leave me...lol I was very impressed by the cleanliness of the facility, from the restrooms through to the spaces. on top of all of that, the prices were lovely. I got an RV space and a 10 X 15 air conditioned space.

If you wanna get nickel and dime to death, then this is the place for you. They charge $2.30 every…read moremonth just to pay them. Can you imagine going to target and purchasing something for a few hundred dollars and then they go oh by the way, if you wanna pay us, we have a $2.30 pay us fee. That's what this place does they have a pay fee? Not only do they want their storage fee but they want $2.30 to help them With their internal fees. It's just a bunch of BS. They're greedy based on my personal experience. Oh, and by the way, they don't have any carts if there's one guy there unloading a load. You're not gonna have a cart and they've got some carts without even handles which make them useless, like I said they've got one, maybe 2 carts for the whole place that I was able to find! Hundreds of units in this facility and only one cart. Which says...I don't care about you as a customer. If you enjoy being frustrated while trying to store your personal belongings... This just may be the place for you!! Edit. It's funny when reading the other reviews over the last two or three years they all seem to be the same negative experience everybody having the same problems. Then there's this guy from corporate that comes on and gives this lip service. Please contact us. Well, if this situation wasn't reoccurring over and over with different people, there'd be no reason to contact them. You'll be getting positive reviews instead of negative ones that you have to do lip service. Kind of crazy business plan. Good luck renters. You may need it. With the break ins and robberies listed in the other reviews.

This is a great facility under new management! The new manager is friendly and helpful - knows what…read morehe's doing. Highly recommend and two thumbs up for service!

I love the customer service and the way Dale takes care of us and all our needs.. A really great…read moreplace to store your personal items!!

This self storage place is super clean and the grounds are really well kept. Although the gate…read morehours are a little more restricted than other places, the quality of the place, area, and service more than make up for it. They have both indoor AC units as well as many drive up outdoor units. The pricing at this storage place is also highly competitive and lower than other area places for the space provided. They also run specials to help with move-in costs. Jenny who is in the office is so friendly, informative, and helpful. She provides all of the details you need to make a decision. She goes above and beyond and you can tell she cares about representing the place well. Solid place and I highly recommend.

Gated and gate code access only , cameras everywhere, Not 24/7 and limited access, which is…read moreannoying but at the same time you don't want people meandering around your stuff . You want people in and out. Jenny C lives on property and is very knowledgeable very helpful and very friendly. I had 1 million and one questions for her and she answered each and every single one thoroughly. This will probably be the only place I would ever trust to keep my things safe dry and intact .

Storage One is clean and safe and close to my residence…read more Todd the Owner/Mgr is Absolutely Amazing!!!. He is always extremely Professional, always Friendly and upbeat. James his office Partner is always professional as well as and friendly! I deal with Todd most of the time and I can say he is a great asset to the company! He never fails each month to see a smile on his face. Storage One is the Best!

Prices continue to climb. And my stuff in storage got all dusty and dirty. Everything must be…read morecovered completely or it will get ruined. That said, if you cover your stuff and you are good with prices.....the staff was always friendly, and the gates were open during convenient hours 7am-9pm.