Not a great experience at all. Original sign on rate was $132 for a 10x10. By time I had to move…read moreout (unreasonable monthly rate and lack of insurance coverage solutions) almost 2 years later, the monthly price was $270. I had insurance the entire time, yet when I sent photos regarding the mice infestation in my unit which ended up ruining my couch, rugs, and other property - I was left on read and messages were deleted from my account. I ended up having to throw away about 70% of my belongings due to mice chewing through, mice pee and fecal matter. Not to mention the camp of homeless people who live at the back of the property right on the other side of the fence. DO NOT RECOMMEND.

What a disgrace of a company. I had so much of my furnishings and clothing ruined from water…read moredamage from their roof. I left many messages for the manager to call me, nothing. You can't ever get a real person on the phone. I lost thousands in furnishings and clothing from this crap company. This company sucked in every way. Complaint to the better business bureau

Marc, Curtis, and Fred did a fantastic job moving us across the city. Quick and efficient, the crew…read morehardly even took a break. The owner John came to personally give an estimate for the job, and he couldn't have been a nicer guy. Would highly recommend this company to anyone!

I would not use this company again. We were scheduled for 3 guy's, they sent 2 and a guy who was…read moreworking his first shift ever. He was so out of shape that he was gassed in the first three hours. He stood and watched the guy in the truck pack the truck. Training is not supposed to happen on the job if a client is paying for you as a worker. I'm 57 years old and I had more hustle in me than this young guy. Half way through the move they sent another guy to help out and keep the cost of 3 guys but he had smoked-up and also ran out of energy before the job was done. My boxes were all labeled and they piled them up in the living room. I had to ask them to bring them to the kitchen etc. They wanted me to pay before they were even finished. There's more to write, I just don't want to relive it. Not once did anyone act with urgency, I moved the entire storage unit myself. If I would have relied on the movers it would have cost me two more hours. The trainee scratched my kitchen table, I brought it to the lead movers attention, it did not factor into reducing the cost. If I damaged a clients property I would expect to be charged, no consideration was given when we paid the bill.

I really can't say enough good things about Joe and Ebony. First rate customer service! They were…read morenot only helpful but accommodating and very personable. We just moved our stuff in and it went smoothly. The layout is a little tight and hilly in some areas, so keep that in mind when moving in and out.

Excellent customer service (Laurie is fantastic and I'm hard pressed to think of a more welcoming…read moreagent in any business.) in a clean and bright office. The grounds are well cared for and I feel comfortable with my property behind their gates.

Excellent moving experience. The guys were friendly and helpful with all the details like taping up…read moreboxes at the last-minute and taking apart and then putting the beds together. A stressful day made a bit less stressful by their good cheer. Thanks Jones!

In 2015 I was planning to move abroad. I rented out my house and put all the belongings that I was…read morekeeping in storage with Jones. I was led to believe that my furniture would be in its own little storage compartment and not get disturbed. The furniture that I kept was all mid century collectible furniture in excellent condition. I ended up moving back into my house two years later. Almost every single piece of furniture was damaged or banged up in some way. On one of the larger pieces was a sign indicating it was in a storage room for oversize pieces. For sure my furniture was not in its own little compartment, and it obliviously was carelessly moved around many times. They sent someone to "repair" the damage which basically entailed covering it up with a magic marker. A really disappointing experience. Would not trust them again with anything valuable to me.

We went in on a Saturday,. The person on the office was Jeremy. He listened to our needs, and he…read morewas very knowledgeable. He showed us as many units as we wanted to see and we didn't feel like we were a bother. Great customer service and we are glad that we worked with him. Thanks, Jeremy.

You need to deal with the local manager rather than the call center. All of my dealings with the…read morecall center have been quite infuriating, but just spoke to the manager at the Swansea facility and he was helpful and understanding...

Patriot Storage took so much stress out of our cross country move. Not only were they beyond easy…read moreto work with, they have fantastic facilities and really go above and beyond to make sure your needs are met. I really liked how they could recommend what size storage we would likely need and then sent convenient text messages to confirm everything. They also recommended local movers to help, which was a god send being new to the area. You should absolutely trust Patriot for any of your storage needs!

Rodent infested- doors of the building left open. I rented…read moremy unit for over a year without any issues besides him raising the rent 2-3x. A few months ago I noticed mouse droppings in my unit so I contacted the owner who had been great up until that point. His response to my inquiry is below. The owner pretty much told me to pound sand and then started to charge my credit card a monthly fee to put traps inside of my unit. I stored nothing even close to food in my unit- only clothes and furniture. I took it upon myself to go out, buy mothballs and change them out every few months. I chalked this up to incompetency and simply poor business skills on the owners part until we ran into another issue.... Last Friday night we went to the storage facility to find the two front doors of the building completely unlocked! The key pad was working but the door never locked behind us. We waited 15 minutes to see if that changed but nope- the doors remained unlocked with no one else at the facility... The entire building was left exposed to anyone in the neighborhood with a set of bolt cutters. We took videos and pictures of this figuring it would most likely fall on deaf ears seeing how ignorant the owners first response to us was. We hired movers and had our belongings transferred to another facility yesterday. Once we got into the back of the unit we found the actual damage to our stuff. The mice chewed through wires and pretty much used our unit as a public waste area. Im well aware that every storage facility is going to have some type of rodent problem but to respond to customers who have entrusted you with their valuables in this way is unacceptable and a clear representation of what you will get if your store your items with this company. "Please keep in mind we have over 300 customers storing their belongings here. Our rental agreement states clearly no food products allowed however we cannot verify what people bring into the building at all times which is why every storage facility including ours contracts exterminators monthly to keep rodents and insects to a minimum. I've fined people for storing 10lbs bags of rice and pasta ‍ Keep in mind every restaurant you've ever eaten has also mice no matter if it's a Michelin star or McDonald's. I was doing you a solid by offering to check the trap. I will gladly remove our lock if this is going to be an issue. Please advise. "

Very good place for storage. Very clean. I have rented from them for 6 years and I have no…read morecomplaints.

Lil Rhody Storage is Very Professional, Clean and Helpful. We just moved across country using…read moreUhaul's Ubox service. After many mishaps on Uhaul's part we decided to find a different storage option once we got here. Lil Rhody Strorage was a great deal and very convenient for our situation. Their units are climate controlled and well lit. They have nice carts and even an appliance dolly available for use. Very professional place, I would totally recommend them.

I don't think I've ever had a worst moving experience. I've used Cunha in the past and they were…read morewonderful. The crew today were so unbelievably rude. My new landlord got into an argument with them . $790 later I didn't even get a thank you. Awful experience:(.

"You know, my one regret was hiring movers. We totally should have just saved the money and did…read morethat ourselves. It always goes so much smoother when I delegate orders to my sweaty, altruistic friends, and man, they just love that beer and pizza." SAID NO ONE EVER. And if someone did say that, they most definitely did not have a team as efficient and capable as Cunha movers (Bob, Mike & Chris) These guys *flew* through the move, wielding their leverage straps, carrying stacks of boxes of BOOKS on their backs, and were happy and upbeat while doing it. They totally didn't mind us helping the process along to get it done in as little time as possible, as long as we stayed off the truck itself. And bonus soundtrack of slow 90's R&B jams on truck: "Cuz tonight, baby, I WANNA GET FREAKY WITH YOU!" And then they drove on to another job for the afternoon! Everything placed just where I wanted it, nothing broken, this was the lowest stress moving day of my life. Highly recommended!