Hello I never went through with their offer…read more They were not clear at all regarding monthly fee increases, etc... I shopped around and found better.

I highly recommend this facility. My daughter stored her things here over the summer. They couldn't…read morebe nicer and more helpful. They gave delivery and pick-up service as well if you aren't able to bring it there. For college students, this was amazing. Mark is so wonderful! He carries everything all the way into the dorm room and everything. We will be using them again for college storage!! Thank you!!

It's nice and clean and that how thy want it thy don't want people hanging it's not a hang outread more

Literally ANYTHING could improve. Customer service sucks, doors are always broken, elevators…read morealways out of service, no bathroom for customers to use. They charge you an arm and a leg for "secure" storage yet the doors are always open so anyone can go in. 0/10 recommend, find another storage even if it's more expensive not worth the headaches.

Having just moved to Rhode Island I needed a quick and safe storage facility, I'm happy I chose…read moreStorage Place! The facility is well maintained, and security provided is more than adequate, without impending on your access. They also have convenient carts throughout the inside of the facility for you to use and a drive up loading dock for moving trucks. Highly recommend this place!

From the owner: Brand new climate controlled self storage. Discover the convenience of having additional room…read moreexactly when you need it.

While the prices are a little high (I paid about $50 per month for my XSmall unit), the facilities…read moreare well-maintained, if not a bit on the creepy side. You see, all of the lighting is motion-activated, and there was no lighting in my unit which was at the end of a very long, very windy, very creepy, labyrinth-like hallway. The woman at the front desk is always curt, never rude or anything, but not particularly friendly, either. What I really don't like about this place is the lack of paring for when, you know, you have to unload the massive amount of stuff you want to store, or load up for that matter. There's literally no place to park except three little spaces by the entrance. Unless you have one of the outdoor units, this is a massive pain. SPeaking if size, this place is enormous. So huge, you need a map because I literally got lost my first time here. That said, they have plenty of units to rent out. Sadly, I did not keep my items here for a very long time -too many inconveniences for something hat's supposed to be a convenience, I suppose.

Outside storages have rats . The area isn't great but if you get a storage get an inside upper…read morefloor, they're cleaner. There are elevators and restrooms inside. Prices range depending what your looking for .

AMS has moved me multiple times - always a pleasant crew, hard workers, and a wonderful operations…read moreteam. Helpful despite my last-minute nature! Highly recommend.

I rarely write negative reviews, but this was hands down one of the worst service experiences I…read morehave ever had. What should have been a simple one-mile move turned into a stressful, expensive, and poorly managed ordeal. The crew arrived roughly four hours late after a last-minute crew replacement, I nearly missed my flight because of the delay, my furniture was left partially assembled, my instructions were ignored, and the apartment was left in complete disarray despite paying a premium price. To start with a positive, scheduling the appointment was easy, and both the dispatcher and moving crew were polite. Unfortunately, that was where the positive experience ended. When I booked the move, I made it very clear that I needed to leave for the airport at 7:00 PM. I was assured the crew would arrive between 10:00 AM and 12:00 PM and that the move would take no more than three hours. I had already moved approximately 50% of the apartment myself, leaving only the larger items that required professional movers. Throughout the day, I repeatedly called dispatch because I needed to reserve the loading bay and elevator in my building to make the move as efficient as possible. During one of those calls, I learned that the original crew assigned to my move was not going to make it. Dispatch switched crews and sent a replacement team, but they did not arrive until around 4:00 PM. To make the move easier and faster, I had already disassembled one of my beds. When I mentioned this beforehand, I was told that everything was fine and that it would help speed up the move. At no point was I informed that they would refuse to reassemble furniture disassembled by the customer. Because of the delay, I had to leave for the airport to avoid missing my flight. I arranged for a building guard to stay behind, supervise the move, and assist with any issues. I also clearly instructed the crew where furniture and boxes should be placed and told them to call or text if they needed clarification. Instead, I returned to find the apartment left in complete disarray. One bed was assembled, but the other was left disassembled. Only afterward was I told over the phone that they would not reassemble it because they had not been the ones to take it apart. Had this policy been communicated beforehand, I could have planned accordingly. The crew also left dressers, storage cubes, and other furniture scattered throughout the living room rather than placing them where requested. I specifically instructed them that if certain boxes could not fit in their intended locations, they could leave them in the kitchen. Instead, everything was simply unloaded into the living room with little effort made to organize or place items as directed. I have attached photos showing the condition in which the apartment was left. To make matters worse, the final price was significantly higher than expected, especially considering the delays, incomplete work, and lack of communication. Between the missed arrival window, last-minute crew replacement, poor communication, failure to follow instructions, incomplete assembly work, and excessive cost, this was easily the worst moving experience and one of the worst service experiences I have ever had. I cannot recommend this company based on my experience. Edit: Calling the number provided in the business review is not helpful as I was in a 25 minute queue with no answer. On top of that they do not want to respond to the email I sent them in hopes of resolving the issue.

The good: The facility is clean, well-maintained, secure, and reasonably priced…read more I had to call the maintenance staff twice to open the freight elevator when it was stuck. In both cases they came promptly and were friendly. The bad: The storage lockers are open only from 7AM to 7PM, seven days a week. Maintenance staff is available only from 7AM to 3:30 PM, Monday thru Friday. Passengers are not allowed in the freight elevator. The elevator has both an inside door and an outside door, both on ground level and on the second floor. If all four doors are not closed and latched, the elevator gets stuck and you have to call maintenance. You have to climb a flight of 17 stairs to get to the second floor because you can't ride in the elevator.

Had a problem where they suspected damage years ago and they had to check the storage unit…read more.. Didn't get much info but apparently it was ok? We came in and everything was fine but we should have been notified immediately. This year the price has gone up closer to almost another extra 25-30 dollars if I recall and that's a pretty big hike considering it was like 50. Also considering the fact we were *NOT* notified despite them assuring us they sent word out (only after the fact when called) so I'm not sure if that was sheer laziness by not checking all the boxes or if they were just trying to pull the wool over our eyes. We literally only found out upon paying it after the new year. No mail, texts, or anything. We're thinking about cleaning it out and bringing things home because moving everything somewhere else or finding someone to do that would be too much of a hassle as I'm very disabled and can barely get out of the house. Can't fault them for this but not a very good situation to be in and I still hold a lot of grief regarding my father and another relative's deaths which is what forced us to get a storage unit in the first place because of my father's sister locking us out when I was still basically a kid. She took the house and lives literally right down the street from where we ended up having to put our stuff. I feel bad for the staff because just judging by the way they worded things and their tone of voice when asked about the increase ('it's the owner') he sounds like a piece of work

George and his entire team, especially Manny and Cam, are truly the best of the best. Not only are…read morethey exceptional movers, but they're also genuinely kind, caring people. They are friendly, respectful, incredibly efficient, and worked tirelessly from start to finish. They went above and beyond to make the entire moving process as smooth and stress-free as possible, always willing to accommodate any request with a positive attitude. Their professionalism, attention to detail, and dedication to customer service exceeded my expectations. I have hired them many times now and couldn't recommend them more highly!

My daughter signed up for this service at the end of her freshman year. I helped her pack her…read moreitems (numerous boxes). It was a gamble as we had not heard much of this company and it was literally everything she owned for school except what was in her carry-on suitcase. We returned in September and found everything intact and well cared for. The crews (both pick up and drop off) were polite, professional, super-hard-working and very accommodating. They have this college storage field down to a science! We were in touch with management (Andrew) over a question about storage and payment and he was incredibly professional! Excellent customer service! We will definitely be using them again this summer, and every summer going forward!

We rented a storage unit here on Friday 1/19/24 - needed right away to remove items from an…read moreapartment damaged by flood. Rasheed provided excellent, well communicated information. There were plenty of cards to bring our items to the 3rd floor. The storage unit was clean.

Mice & bugs everywhere they infest your belongings in your storage unit because the walls do not go…read moreall the way to a private separate ceiling. Also temperature is not cool enough for humans to be comfortable to spend time organizing or looking for something in all the boxes. And it must have been humid because all my shiny metal Kithen things had rust. Also why am I forced to give this place a one Star rating when they dont deserve even one star or this survey willl not allow me to give my review !

I had to write a review and clear the negative air with this business. So, here it is…read more I am certainly a real person, not the owner or anybody affiliated with the company. Everything that follows is my honest and whole-hearten opinion; be prepared. I have moved many times, and have had BAD moving experiences. This was not one of them. Thank you Jones. I was moving from my 3rd floor walk-up in Attleboro, MA to a duplex in North Kingstown, RI. Also, it was a blissful 90 something degrees outside with the temperature rising to about 100 in my stuffy oven of a loft. Despite the weather, the three men did a great job of swiftly moving all my things (and stress) down the VERY tight and winding stairwell. I was given an estimate when I first arranged the move about a month earlier, and it ended up costing less than expected since they worked so diligently. A full round of applause for Devin, Jerry, and John. Devin also called ahead of time to let me know they were getting the truck ready, so, I should be expecting their arrival. Which, yes, they arrived on time. When all moved in, I did noticed tiny little scuffs on a couple things, but they came off easily or were on items I planned to replace anyhow. The company was recommended to me by my Father and Brother who both used them for a move and were impressed. I have not used them for storage, so I have nothing to comment for. *Tip for movers - Yes, this is considered hard labor, but they are still people. Don't treat the movers like trash and expect an amazing job. I prepared for the move and packed the majority of my things. Also, with the heat as such, I had lots of fresh water and towels ready. Oh, and here is a silly concept....helping. Unless you are actually disabled and truly UNABLE to help, don't sit around like a tool watching them. That is all.

Excellent moving experience. The guys were friendly and helpful with all the details like taping up…read moreboxes at the last-minute and taking apart and then putting the beds together. A stressful day made a bit less stressful by their good cheer. Thanks Jones!