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    MetroVault

    5.0 (1 review)
    Open 6:00 am - 10:00 pm

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    1 year ago

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    Patriot State Storage - Brand New 2020 climate controlled units

    Patriot State Storage

    (6 reviews)

    Hartford

    Patriot Storage took so much stress out of our cross country move. Not only were they beyond easy…read moreto work with, they have fantastic facilities and really go above and beyond to make sure your needs are met. I really liked how they could recommend what size storage we would likely need and then sent convenient text messages to confirm everything. They also recommended local movers to help, which was a god send being new to the area. You should absolutely trust Patriot for any of your storage needs!

    Rodent infested- doors of the building left open. I rented…read moremy unit for over a year without any issues besides him raising the rent 2-3x. A few months ago I noticed mouse droppings in my unit so I contacted the owner who had been great up until that point. His response to my inquiry is below. The owner pretty much told me to pound sand and then started to charge my credit card a monthly fee to put traps inside of my unit. I stored nothing even close to food in my unit- only clothes and furniture. I took it upon myself to go out, buy mothballs and change them out every few months. I chalked this up to incompetency and simply poor business skills on the owners part until we ran into another issue.... Last Friday night we went to the storage facility to find the two front doors of the building completely unlocked! The key pad was working but the door never locked behind us. We waited 15 minutes to see if that changed but nope- the doors remained unlocked with no one else at the facility... The entire building was left exposed to anyone in the neighborhood with a set of bolt cutters. We took videos and pictures of this figuring it would most likely fall on deaf ears seeing how ignorant the owners first response to us was. We hired movers and had our belongings transferred to another facility yesterday. Once we got into the back of the unit we found the actual damage to our stuff. The mice chewed through wires and pretty much used our unit as a public waste area. Im well aware that every storage facility is going to have some type of rodent problem but to respond to customers who have entrusted you with their valuables in this way is unacceptable and a clear representation of what you will get if your store your items with this company. "Please keep in mind we have over 300 customers storing their belongings here. Our rental agreement states clearly no food products allowed however we cannot verify what people bring into the building at all times which is why every storage facility including ours contracts exterminators monthly to keep rodents and insects to a minimum. I've fined people for storing 10lbs bags of rice and pasta ‍ Keep in mind every restaurant you've ever eaten has also mice no matter if it's a Michelin star or McDonald's. I was doing you a solid by offering to check the trap. I will gladly remove our lock if this is going to be an issue. Please advise. "

    MetroVault - selfstorage - Updated August 2026

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