Hello I never went through with their offer…read more They were not clear at all regarding monthly fee increases, etc... I shopped around and found better.

I highly recommend this facility. My daughter stored her things here over the summer. They couldn't…read morebe nicer and more helpful. They gave delivery and pick-up service as well if you aren't able to bring it there. For college students, this was amazing. Mark is so wonderful! He carries everything all the way into the dorm room and everything. We will be using them again for college storage!! Thank you!!

AMS has moved me multiple times - always a pleasant crew, hard workers, and a wonderful operations…read moreteam. Helpful despite my last-minute nature! Highly recommend.

I rarely write negative reviews, but this was hands down one of the worst service experiences I…read morehave ever had. What should have been a simple one-mile move turned into a stressful, expensive, and poorly managed ordeal. The crew arrived roughly four hours late after a last-minute crew replacement, I nearly missed my flight because of the delay, my furniture was left partially assembled, my instructions were ignored, and the apartment was left in complete disarray despite paying a premium price. To start with a positive, scheduling the appointment was easy, and both the dispatcher and moving crew were polite. Unfortunately, that was where the positive experience ended. When I booked the move, I made it very clear that I needed to leave for the airport at 7:00 PM. I was assured the crew would arrive between 10:00 AM and 12:00 PM and that the move would take no more than three hours. I had already moved approximately 50% of the apartment myself, leaving only the larger items that required professional movers. Throughout the day, I repeatedly called dispatch because I needed to reserve the loading bay and elevator in my building to make the move as efficient as possible. During one of those calls, I learned that the original crew assigned to my move was not going to make it. Dispatch switched crews and sent a replacement team, but they did not arrive until around 4:00 PM. To make the move easier and faster, I had already disassembled one of my beds. When I mentioned this beforehand, I was told that everything was fine and that it would help speed up the move. At no point was I informed that they would refuse to reassemble furniture disassembled by the customer. Because of the delay, I had to leave for the airport to avoid missing my flight. I arranged for a building guard to stay behind, supervise the move, and assist with any issues. I also clearly instructed the crew where furniture and boxes should be placed and told them to call or text if they needed clarification. Instead, I returned to find the apartment left in complete disarray. One bed was assembled, but the other was left disassembled. Only afterward was I told over the phone that they would not reassemble it because they had not been the ones to take it apart. Had this policy been communicated beforehand, I could have planned accordingly. The crew also left dressers, storage cubes, and other furniture scattered throughout the living room rather than placing them where requested. I specifically instructed them that if certain boxes could not fit in their intended locations, they could leave them in the kitchen. Instead, everything was simply unloaded into the living room with little effort made to organize or place items as directed. I have attached photos showing the condition in which the apartment was left. To make matters worse, the final price was significantly higher than expected, especially considering the delays, incomplete work, and lack of communication. Between the missed arrival window, last-minute crew replacement, poor communication, failure to follow instructions, incomplete assembly work, and excessive cost, this was easily the worst moving experience and one of the worst service experiences I have ever had. I cannot recommend this company based on my experience. Edit: Calling the number provided in the business review is not helpful as I was in a 25 minute queue with no answer. On top of that they do not want to respond to the email I sent them in hopes of resolving the issue.

I just want to say that Justin is an asset to this company. I had an issue and he resolved it for…read moreme faster than he thought and was very helpful with my questions and concerns. People like him are reasons why company's stay In business. Thanks again Justin.

Dirty, rodent-filled. DO NOT give this facility your money or belongings! The entire facility is…read morerun down, very dirty and smells like weed. We moved our stuff in in May 2021. By October we discovered a dead mouse and mouse poop in our unit. We notified the staff (Justin is very helpful and respectful), who said that people leave food in their units which causes a mouse problem. The building seems to be absolutely infested with rodents. We lost over $1000 of our property, having to throw away a perfectly good couch and mattress because of the mouse poop. We paid the maximum monthly price for insurance, but Xercor, the insurance company, only gave us $400 to cover the damages. By November 2021 we discovered another dead mouse in the unit and decided to move our belongings into a cleaner facility. We chose Prime Storage in Portsmouth, RI, which is spotless, has helpful staff and zero mice. We asked Compass to refund us for the weeks in December when we were no longer occupying the unit, but they said this was "impossible". I can't believe that after losing over $1000 of our property, having to pay movers to move our stuff twice, and the stress of dealing with a mouse-filled unit, Compass was completely unwilling to refund us for the weeks we weren't even using the unit. They should be bending over backwards to accommodate us after this horrible experience! Based on the numerous other 1-star Yelp reviews this facility has, we are not alone is our disappointment. Don't trust the Google reviews--almost all of them come directly from Compass's website. Don't let our ordeal happen to you--DO NOT USE Compass Branch Ave, PVD!

This location is very convenient for me. I had a fantastic, positive experience when I went in to…read moreinquire about pricing and details. Christine was pleasant, informative and very helpful.

Not a great experience at all. Original sign on rate was $132 for a 10x10. By time I had to move…read moreout (unreasonable monthly rate and lack of insurance coverage solutions) almost 2 years later, the monthly price was $270. I had insurance the entire time, yet when I sent photos regarding the mice infestation in my unit which ended up ruining my couch, rugs, and other property - I was left on read and messages were deleted from my account. I ended up having to throw away about 70% of my belongings due to mice chewing through, mice pee and fecal matter. Not to mention the camp of homeless people who live at the back of the property right on the other side of the fence. DO NOT RECOMMEND.

George and his entire team, especially Manny and Cam, are truly the best of the best. Not only are…read morethey exceptional movers, but they're also genuinely kind, caring people. They are friendly, respectful, incredibly efficient, and worked tirelessly from start to finish. They went above and beyond to make the entire moving process as smooth and stress-free as possible, always willing to accommodate any request with a positive attitude. Their professionalism, attention to detail, and dedication to customer service exceeded my expectations. I have hired them many times now and couldn't recommend them more highly!

My daughter signed up for this service at the end of her freshman year. I helped her pack her…read moreitems (numerous boxes). It was a gamble as we had not heard much of this company and it was literally everything she owned for school except what was in her carry-on suitcase. We returned in September and found everything intact and well cared for. The crews (both pick up and drop off) were polite, professional, super-hard-working and very accommodating. They have this college storage field down to a science! We were in touch with management (Andrew) over a question about storage and payment and he was incredibly professional! Excellent customer service! We will definitely be using them again this summer, and every summer going forward!

GO SEE Damon Lee at this location. He is very professional and QUICK. He helped me pick out the…read morebest storage space to accommodate all the belongings I needed to store. He explained about the insurance very well and did not pressure me into buying higher insurance. He's very well mannered. He will help you out greatly!

Don't store your property at CubeSmart at Concord St I. Pawtucket, they plowed I'm my parking…read morespace so I could not access my vehicle and their General Manager told me tough luck, i have to shovel it frozen mass myself, it didn't matter that they were responsible for blocking me in and there was nothing I could do about it. CORPORATE office said they would have it taken care of yesterday, the snow is still there. I'm going on 2 weeks now without being able to move my property. VERY DISAPPOINTED CUBESMART.

The good: The facility is clean, well-maintained, secure, and reasonably priced…read more I had to call the maintenance staff twice to open the freight elevator when it was stuck. In both cases they came promptly and were friendly. The bad: The storage lockers are open only from 7AM to 7PM, seven days a week. Maintenance staff is available only from 7AM to 3:30 PM, Monday thru Friday. Passengers are not allowed in the freight elevator. The elevator has both an inside door and an outside door, both on ground level and on the second floor. If all four doors are not closed and latched, the elevator gets stuck and you have to call maintenance. You have to climb a flight of 17 stairs to get to the second floor because you can't ride in the elevator.

Had a problem where they suspected damage years ago and they had to check the storage unit…read more.. Didn't get much info but apparently it was ok? We came in and everything was fine but we should have been notified immediately. This year the price has gone up closer to almost another extra 25-30 dollars if I recall and that's a pretty big hike considering it was like 50. Also considering the fact we were *NOT* notified despite them assuring us they sent word out (only after the fact when called) so I'm not sure if that was sheer laziness by not checking all the boxes or if they were just trying to pull the wool over our eyes. We literally only found out upon paying it after the new year. No mail, texts, or anything. We're thinking about cleaning it out and bringing things home because moving everything somewhere else or finding someone to do that would be too much of a hassle as I'm very disabled and can barely get out of the house. Can't fault them for this but not a very good situation to be in and I still hold a lot of grief regarding my father and another relative's deaths which is what forced us to get a storage unit in the first place because of my father's sister locking us out when I was still basically a kid. She took the house and lives literally right down the street from where we ended up having to put our stuff. I feel bad for the staff because just judging by the way they worded things and their tone of voice when asked about the increase ('it's the owner') he sounds like a piece of work

All right so not located in the most glorious of places, but this U Haul has everything you need…read more We are in the middle of moving and what you soon realize is... you have a lot of crap... I mean stuff. We needed boxes, bubble wrap, tape, packing paper. The list goes on! They are conveniently open on the weekends and people are eager to help. They are short staffed and they work with a lot of customers at once especially during the moving season (June-ish) but they maintain professionalism and have great customer service skills. After all, that's what you're looking for during your busiest of times, isn't it? In addition to all the packing materials above, they also have trucks you can rent as well as things to help you move your heavier items. All in all I found this place to be great and easy to work with. You won't find cheaper boxes/packing material even at Home Depot.

Absolutely horrible service, employees that simply don't want to do their job The fact that they…read moredon't know the definition of simple words is astonishing trust me...go to another facility or just read the reviews. They're accurate. I asked the same question to three different employees and I got a vague response that didn't answer the question that led me to have to look for myself. I say it again just find another facility!

Great Family Owned Business. You Can Ship All Your Fedex…read morePostage Here. Fast Service!!!

I've been renting there for 6 months. It's all been pretty good, until today. I stopped by to…read moredrop a few things off, Just to find the main pathway (. Straight line). To the only loading dock blocked by several large shipping container. Access to the sides was blocked by what seemed to be a dozen or more unregistered cars. I complained,. He assured me that there would be an access "lane'. That makes no sense, especially if you have a truck or trailer to back up to the lioadig dock. These are views looking out of the loading door.

2020 update: I just recommended CSM to our friends who moved a few weeks ago and they had a great…read more experience as well. I'll continue to use and recommend them to friends - they are punctual, friendly, careful with belongings, and super efficient! 2017 original review: Alex and Billy helped us move this weekend and I am so pleased, they were super nice and moved us quickly! A friend had recommended Can't Stop Moving to us and I'm so glad we listened to that advice, they made our move as pleasant as possible. Rates were great and nothing was broken. Definitely will use them again in the future!

Professional, efficient, quote was right in line with the final bill - these guys are as…read moreprofessional and as strong as can be. Made our move less stressful and highly recommend to anyone looking to move. Don't think twice, just go with the guys from Can't stop - best in the business!