Management needs revamping. Taylor's attitude is very bad for business. Attitude is everything and…read morehers is very poor and unhelpful.

Rate increased in just 6 months time! When I rented the unit I asked about rate insane was told…read morethat in a years time there may be a "small increase". They said they sent notice but I did not receive anything. Rate increased by more than $50... Do not recommend.

I would not use this company again. We were scheduled for 3 guy's, they sent 2 and a guy who was…read moreworking his first shift ever. He was so out of shape that he was gassed in the first three hours. He stood and watched the guy in the truck pack the truck. Training is not supposed to happen on the job if a client is paying for you as a worker. I'm 57 years old and I had more hustle in me than this young guy. Half way through the move they sent another guy to help out and keep the cost of 3 guys but he had smoked-up and also ran out of energy before the job was done. My boxes were all labeled and they piled them up in the living room. I had to ask them to bring them to the kitchen etc. They wanted me to pay before they were even finished. There's more to write, I just don't want to relive it. Not once did anyone act with urgency, I moved the entire storage unit myself. If I would have relied on the movers it would have cost me two more hours. The trainee scratched my kitchen table, I brought it to the lead movers attention, it did not factor into reducing the cost. If I damaged a clients property I would expect to be charged, no consideration was given when we paid the bill.

A Cautionary TALE Do not use any Service Organization in Rhode Island because the Attorney General…read moredoes not protect consumers. In August 2016 J&M Moving of North Providence Rhode Island moved all my belongings from Natick MA into storage. I moved to a furnished condo in South Carolina and in February 2017 I called J&M to bring my furniture to South Carolina. In March a load arrived although the carrier had no help, and I had to hire someone to help him move my belongings. Much of my furniture was missing. I called J&M. They sent another load 6 weeks later and indicated that a top had come off a container with much of my fine china a crystal. I was never told this although I was present for the entire move. J& M arranged for another carrier to ship my fine goods. They arrived IN A CARDBOARD BOX even though I had packed everything carefully in a hard sided enclosure. Pictures of my broken items are shown later. Much of what was broken was priceless 19th century china. J&M paid a china claim but I believe it was because they put in a claim against the other carrier. I was still missing half of an oak vanity and a large container of horseback riding gear worth a great deal of money. J&M do not answer my phone calls or respond to my requests. The attorney general's office in Rhode Island has not responded to my complaints. I received a short email saying they did not know whose jurisdiction this falls under and were investigating this.

Not a great experience at all. Original sign on rate was $132 for a 10x10. By time I had to move…read moreout (unreasonable monthly rate and lack of insurance coverage solutions) almost 2 years later, the monthly price was $270. I had insurance the entire time, yet when I sent photos regarding the mice infestation in my unit which ended up ruining my couch, rugs, and other property - I was left on read and messages were deleted from my account. I ended up having to throw away about 70% of my belongings due to mice chewing through, mice pee and fecal matter. Not to mention the camp of homeless people who live at the back of the property right on the other side of the fence. DO NOT RECOMMEND.

What a disgrace of a company. I had so much of my furnishings and clothing ruined from water…read moredamage from their roof. I left many messages for the manager to call me, nothing. You can't ever get a real person on the phone. I lost thousands in furnishings and clothing from this crap company. This company sucked in every way. Complaint to the better business bureau

We went in on a Saturday,. The person on the office was Jeremy. He listened to our needs, and he…read morewas very knowledgeable. He showed us as many units as we wanted to see and we didn't feel like we were a bother. Great customer service and we are glad that we worked with him. Thanks, Jeremy.

You need to deal with the local manager rather than the call center. All of my dealings with the…read morecall center have been quite infuriating, but just spoke to the manager at the Swansea facility and he was helpful and understanding...

Excellent moving experience. The guys were friendly and helpful with all the details like taping up…read moreboxes at the last-minute and taking apart and then putting the beds together. A stressful day made a bit less stressful by their good cheer. Thanks Jones!

In 2015 I was planning to move abroad. I rented out my house and put all the belongings that I was…read morekeeping in storage with Jones. I was led to believe that my furniture would be in its own little storage compartment and not get disturbed. The furniture that I kept was all mid century collectible furniture in excellent condition. I ended up moving back into my house two years later. Almost every single piece of furniture was damaged or banged up in some way. On one of the larger pieces was a sign indicating it was in a storage room for oversize pieces. For sure my furniture was not in its own little compartment, and it obliviously was carelessly moved around many times. They sent someone to "repair" the damage which basically entailed covering it up with a magic marker. A really disappointing experience. Would not trust them again with anything valuable to me.

I recently used Danielson Storage, on Mechanics St. In Danielson, CT for my aunts belongings. I…read morelive in CO and had to coordinate access to the unit 4 times. Dan always called me back promptly. I know I took up more of his time than the typical renter, but he was always pleasant, the price was reasonable and the site was secure and clean.

Had a problem where they suspected damage years ago and they had to check the storage unit…read more.. Didn't get much info but apparently it was ok? We came in and everything was fine but we should have been notified immediately. This year the price has gone up closer to almost another extra 25-30 dollars if I recall and that's a pretty big hike considering it was like 50. Also considering the fact we were *NOT* notified despite them assuring us they sent word out (only after the fact when called) so I'm not sure if that was sheer laziness by not checking all the boxes or if they were just trying to pull the wool over our eyes. We literally only found out upon paying it after the new year. No mail, texts, or anything. We're thinking about cleaning it out and bringing things home because moving everything somewhere else or finding someone to do that would be too much of a hassle as I'm very disabled and can barely get out of the house. Can't fault them for this but not a very good situation to be in and I still hold a lot of grief regarding my father and another relative's deaths which is what forced us to get a storage unit in the first place because of my father's sister locking us out when I was still basically a kid. She took the house and lives literally right down the street from where we ended up having to put our stuff. I feel bad for the staff because just judging by the way they worded things and their tone of voice when asked about the increase ('it's the owner') he sounds like a piece of work

The good: The facility is clean, well-maintained, secure, and reasonably priced…read more I had to call the maintenance staff twice to open the freight elevator when it was stuck. In both cases they came promptly and were friendly. The bad: The storage lockers are open only from 7AM to 7PM, seven days a week. Maintenance staff is available only from 7AM to 3:30 PM, Monday thru Friday. Passengers are not allowed in the freight elevator. The elevator has both an inside door and an outside door, both on ground level and on the second floor. If all four doors are not closed and latched, the elevator gets stuck and you have to call maintenance. You have to climb a flight of 17 stairs to get to the second floor because you can't ride in the elevator.

The gentlemen were on time, kind, respectful and the price was reasonable and no unexpected costs!…read moreThey moved the old dining room set, server and recliner with ease and efficiently! I recommend them and asked for their business card so I can let others know they are trustworthy and reliable!

My realtor recommened them to me. Not a positive experience . I scheduled an appointmetn and they…read morenever called to cancel or rescheule the appt; just never showed up When I called, they said they tried to reach me. No missed calls or texts. I will not use them and went to another company Dont recommend