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    Compass Self Storage

    2.3 (15 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Compass Self Storage

    Self storage

    Truck rental

    Vehicle storage

    Compass Self Storage Photos

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    Dead mouse in our unit.
    Elizabeth K.

    Dirty, rodent-filled. DO NOT give this facility your money or belongings! The entire facility is run down, very dirty and smells like weed. We moved our stuff in in May 2021. By October we discovered a dead mouse and mouse poop in our unit. We notified the staff (Justin is very helpful and respectful), who said that people leave food in their units which causes a mouse problem. The building seems to be absolutely infested with rodents. We lost over $1000 of our property, having to throw away a perfectly good couch and mattress because of the mouse poop. We paid the maximum monthly price for insurance, but Xercor, the insurance company, only gave us $400 to cover the damages. By November 2021 we discovered another dead mouse in the unit and decided to move our belongings into a cleaner facility. We chose Prime Storage in Portsmouth, RI, which is spotless, has helpful staff and zero mice. We asked Compass to refund us for the weeks in December when we were no longer occupying the unit, but they said this was "impossible". I can't believe that after losing over $1000 of our property, having to pay movers to move our stuff twice, and the stress of dealing with a mouse-filled unit, Compass was completely unwilling to refund us for the weeks we weren't even using the unit. They should be bending over backwards to accommodate us after this horrible experience! Based on the numerous other 1-star Yelp reviews this facility has, we are not alone is our disappointment. Don't trust the Google reviews--almost all of them come directly from Compass's website. Don't let our ordeal happen to you--DO NOT USE Compass Branch Ave, PVD!

    Loading zone! Carts were very useful!  (One cart is broken and needs to be repaired/discarded)
    Racquel S.

    I rented a storage unit when the property was owned/managed by Uhaul. Under their management, the price was reasonable despite the overall grimy/dingy-appearance of the storage facility. (FYI The bright, clean lovely pictures that you see on their website are mostly representative of the entry level floor...) However, acquisition by Compass Self Storage coincided with a sharp decline in my relationship with the facility and I had to move. 1.) Notification of New Ownership: I had faithfully paid my bill via autopay, I was initially unaware that the property had changed from Uhaul to Compass Self Storage. That is until I learned that my unit was scheduled for auction during a phone call in December 2014. I asked them what happened to my autopay. Their response: When Compass acquired the facility they were not given all of the billing/customer information by Uhaul and were unable to re-initiate autopay. After TOO-MUCH conversation they acted as if they were doing me a favor by crediting me all of the late charges that were assessed due to THEIR ineptitude. 2.) Billing: I spoke with Mike to determine what my bill would be moving forward. Mike calculated the amount, and I scheduled recurring payments through my bank based on our conversation (I did NOT trust them with my account information!!). Again, about a month later... I'm back on the phone with Mike because my payment was late. I retrieved the notes from our prior conversation, to review them with him. He initially seemed confused by his OWN words, but eventually double checked the ledger and figured out my bill ... it turns out that HE made an honest error when he previously quoted me my payment amount. However, he never admitted nor apologized for his error ... thankfully, he helped me get credited for my late fees. #guiltyhelpfullness 3.) Rent increases: The rent increases are just straight ridiculous! My records indicate (Uhaul): $119/month, (Compass 4/14)$131, (Compass 10/14) $140, (Compass 12/14) $153. 4.) They maximize late fees/charges: Compass claims that it does not process partial payments although they will deposit your checks WITHOUT applying it to the balance of your account so that they can assess late fees. Confused? Yeah... me too!! Here's the scenario: I missed one of the letters announcing yet another price hike. However, my bank had issued payment at the old price which ended up being a few $ short. When I realized the error, I IMMEDIATELY issued a smaller check to cover the discrepancy. It turns out that by the time the 2nd check arrived I had been assessed a $20 late charge. So at that point, my rent was paid in full, yet I had a balance of $20 due to a late charge. They then assessed me with a 2nd late charge, because I hadn't paid the first late charge. The kicker? They held onto both of my checks and didn't deposit them until the following month when the next-months check arrived because the first 2 checks were a 'partial payment' (i.e. the payments didn't cover the rent+late fees, so the first 2 checks were not applied to the balance'). I asked Dino what happened to the 3 checks. long story short they issued me a credit for the first 2 checks instead of applying them to my account. By this logic, they can continue to charge late fees FOR having a late fee! ...I dunno, but this 'feels' rather unethical. 5.) Online Billing/Online-Payment/E-Billing: Their e-billing is woefully inadequate. It doesn't list all of the information about prior balances/payments/balances-carried-forward. Likewise, the exact amount of each payment made is not directly reflected in their online ledger. (For example, you'd never be able to decipher #4 by reviewing my payment history.) 6.) Phone calls/Correspondence: Mike and Dino do not return phone calls or respond to messages with any type of urgency. This is particularly unacceptable for a company that has the proclivity to charge late fees due to carrying over a balance due to late fees. (See #4 and 5) 7.) Filth: The storage facility is GRIMY... if anything TOUCHES the floor it is immediately covered in black dirt. However, the office and bathrooms are clean-enough. 8.) Safety: A gentlemen repeatedly came into the facility to use the bathroom while I was moving out. This same gentleman chastised me for locking the bathroom door. He complained that I hadn't read the sign on the door and that the bathroom shouldn't be locked while occupied .. excuse me? To be clear! I have no intention of learning the quirks of your weird locks!!! How the management has failed to recognize that counter-intuitive door locks presents a safety/liability issue defies logic ... Please install the correct bathroom door locks!!! Bottom line, I don't think that the workers are dumb... but every time I've had to deal with them, I have found that they are profoundly inadequate, unprofessional, lackadaisical and lazy. I am thankful that my things were safe here. But, I would NOT recommend this place!!!

    Half smoked cigarette in the filthy van they provided us

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    1 year ago

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    2 years ago

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    3 years ago

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    10 years ago

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    Compass S.

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    11 years ago

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    Compass S.

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    8 years ago

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    8 years ago

    Great service! Very helpful and straightforward. Clean facility and a lot of space.

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    10 years ago

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    9 years ago

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    10 years ago

    Excellent, clean facility that is climate controlled. Easy access to location and to storage unit. Staff extremely helpful.

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    Compass S.

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    10 years ago

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    as referred to Christy's after my vehicle was severely damaged by a tree, I could not be happier…read morewith every aspect of this operation. Pick up was very easy and efficient, the vehicle was ready for the time I reserved it and Brian was incredibly helpful and professional for the entire process. He clearly explained charges and limits to mileage so there was no uncertainty in the future. The one standout moment among many incredible ones was when my insurance company began to put a time restriction on my rental car due to my vehicle being totaled. Nathan was extremely helpful in this situation. He was extraordinarily empathetic to the circumstance and he and I were able to communicate clearly and come up with a wonderful plan for extending the vehicle in the short term to fit my needs. I would be remiss if I didn't mention Joe who aided in this process and carried on the same level of professionalism as Nathan and Brian. Drop off was a cinch, I arrived literally two minutes after they opened and Brian was ready to go to complete drop off just as easily as we completed pick up. Long review short, if you go to Christy's you'll be treated with the highest level of courtesy and professionalism. I will tell anyone who is in need of a rental vehicle to visit this place, you won't be disappointed

    Terribly unprofessional from the young, untrained boys who deliver your car to the owner. Very…read morepoor customer communication. Don't bother to contact you and learn of your preferences. Brought me one of the most expensive vehicles and had it leased to me for two weeks when I only needed a compact for two to three days. Why assume the type of vehicle and length of time needed??? The owner was so rude over the phone, I set down the receiver and simply walked away! Will never do business with these folks again.

    U-Haul of Providence

    U-Haul of Providence

    (10 reviews)

    Upper South Providence

    Rented a U-Haul when I arrived at 9:00 am there was no one insight for a good 5 minutes with one…read morecustomer ahead of me. When the lady Kylie came in she came across as a bit standoffish, I helped with the customer ahead of me as he only spoke Spanish. When it was my turn she was actually nice. I asked if the had AAA discount she said unfortunately no discounts not even military which I thought at least give a military discount. The process was quick, I was given the key with the truck number and where it was parked. I do like that you can drop off the truck in another location. They do charge for the truck, mileage and gas should be returned as you rented it. In return there is a drop off label. The truck gets looked at and gas checked, the process is like at a car rental. The receipt gets sent to your email. The total price of the 15 inch truck was a little over $100 for 6 hrs. I would say they could use Spanish speaking associates at all times as this location has many Hispanic customers. I would also like to note that I called this location the day before to make a reservation change and was on hold for a total of 30 minutes and when on hold the calls go to different location like mines went to Maine and then got transferred back to Broad St...

    I received a text message from UHAL asking when I would be returning the truck TWO days after I…read morereturned it. What is going on over there? Just got my email receipt and they are trying to charge me for the extra 2 days! Don't use UHaul!

    Compass Self Storage - selfstorage - Updated May 2026

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