Im going to keep this short and sweet. The day I inquired about the storage unit I was advised that…read moreI would need to purchase a lock (not any one specifically). The day I moved in I was told that the only lock I could use was a uhaul round lock and I was forced to buy a second lock. If thats the case maybe that information should be made available upfront. The man who processed my truck and storage unit rental was in ZERO hurry and the process took about 45 minutes! Now today, 1 month later Im finding out that the auto-pay I signed for and have the signed contract for was never processed! Oh and the online chat representitve was RUDE and disconnected the chat prior to finishing the conversation, her name was Dolores... I would have taken my business elsewhere had I known How crappy this experience would be!!!! Oh and no discount for our vets, never never never again!

As I said earlier, the actual rental was easy online. I went to pick up the supplies I ordered with…read morethe rental, and they were waiting for me in a pile when I got there. Very pleasant staff. We picked up the vehicle without any issues. They had put a few furniture protectors and such in the van, because it was raining, and let us know that if we didn't use them we wouldn't be charged. My dad and boyfriend were doing the driving, so they came with me and they made a copy of my dad's driver's license. I had rented it until 5pm, but as 5pm was approaching I called to ask if it would be okay to return it a little late. No problem. We returned it around 7pm, no hassle at all.

I have used Prime Storage, Warren for the past five years; starting with Covid. I find the facility…read moreto be well maintained and recently I added a second storage unit. I've worked with Ashley, office manager, during this period and have found her to be highly professional and willing to listen to my needs. While I have not always been happy when prices have been increased without prior notice, Ashley has shown a willingness to speak with management and often the price has been readjusted downward, to what I deem to be acceptable and a fair level. Overall, I feel the Warren facility meets our needs (we live in Bristol), is well maintained and, probably most important, I feel that Ashley has shown a willingness to work with me on maintaining a fair price, within corporate guidelines. Alan S.

Customer service is horrible and I will not return to this place. Never received a notice by mail…read more Other places are cheaper and have better customer service. Overall rating is a Not a 1, it is a zero. Don't waste your time at this place.

Great piano movers. My job was straightforward but the timefame was last-minute and tight. Mike at…read moreCarroll's bent over backward and beyond to accommodate my needs. The two movers, Dejan and Andrew, were personable and efficient. Need a piano moved on the Vineyard? I could not recommend these folks highly enough. First rate!

I have moved several times in the last few years. Working with Carroll's was the best experience…read moreI've ever had. Paul and Dean picked up my furniture. They were extremely careful with not just the protection materials but also the actual moving. Everything arrived in perfect condition thanks to both teams. Paul and Dean delivered my furniture. They were also extremely careful and easy to work with. Both teams were very professional, courteous and had a sincere interest in treating my furniture as if it was their own. The communication regarding pick up and delivery was timely and accurate from both the office and drivers. I would highly recommend Carroll's M.V.R.T.

Ugh. If you are a student, you pay storage charges up front for a summer or a semester, so if you…read morego over the storage time by even a day you end up paying double what you intended to pay. But that's not even the issue, since that is in their fine print. The issue is that these people are impossible to reach by phone. They picked up my son's belongings in May, but on their website there was nothing listed as being in storage for him to get back. The office was closed over Labor Day weekend, which is a very busy move-in weekend for students at the local universities, and they had a phone message saying nobody would be in their office answering their phone and that you should text this other number. Texting that number produced no results. Honestly, the best option for storage is to rent a storage unit and bring things to it yourself so that you don't get overcharged and jerked around by OnDemand storage.

AN AWFUL EXPERIENCE I used this company to store belongings…read moreover Summer 2017 with great success. As a result, I used them in 2018 as well, and urge anyone considering using this company to avoid doing so. OnDemand called me the day before my pick-up to ask to reschedule, promising a discount. I agreed to this. A charge was billed to my credit card but I never received an invoice, indicating that I'd received a discount. When I finally received an invoice (after repeated emails), I had not received the promised discount. Most problematically, when my belongings were returned, a desk was very damaged and a $200 rug was not returned at all. OnDemand has refused to provide any reimbursement, noting that I did not purchase insurance. At no point was the option to buy insurance made prominently available. Customer service has been slow to respond to my emails, often waiting until I have sent two or three over the course of several weeks. I will not be using this company again and I do not recommend using them either.