I should have read the review on BBB before hiring People's Moving. Their reviews on movinghelp.com and on here were good, though I cannot imagine why.
They called me a few weeks before scheduled delivery & unload of my u-box, and we agreed on 8:30am on the scheduled date. A week later, they called to schedule again, which I thought was a little weird, but I brushed it off as a mistake and reminded them we had already scheduled it for 8:30am, and the woman I spoke with agreed and apologized.
Flash forward to the date of the move-in. About fifteen minutes before scheduled arrival, I tried to call to make sure they could find the place, as my place is located on a sort of hidden culdesac. No answer from the number listed here or on the one provided by uhaul. I went back through my call history and found the number that had originally called me to schedule (with a tx area code). No answer, but right after hanging up I received a text from that number. Here's how that conversation went:
People's Moving: Hi, I missed a call from this number?
Me: Hi! I had spoken to someone on this number from people's movers before?
People's Moving: Yes how can I help you?
People's Moving: I'm sorry I'm driving
Me: No worries! I'm meant to have a uhaul ubox delivery and unload this morning and just wanted to confirm
Me (twenty minutes later): They were meant to be here 15 minutes ago & the uhaul storage facility says the box hasn't been picked up.
Me (twenty more minutes later): Hello?
Those last two text messages weren't delivered.
I also tried calling, and after one ring my call went to voicemail. In other words, they blocked my phone number.
Movinghelp.com and Uhaul also tried to contact them on my behalf, to no avail. So 4 hours after they were scheduled to arrive, I'm trying to find a moving company available for same day service.
This company is run by complete incompetence, if it is run at all. Save your money, time, and stress levels, hire someone else from the start. read more