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    Extra Space Storage

    5.0 (1 review)
    Closed 6:00 am - 10:00 pm
    Updated 1 month ago

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    2 years ago

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    The UPS Store

    The UPS Store

    4.1
    (24 reviews)

    I came in requesting to return an air conditioner to . Via UPS. HD had sent me a confirmation…read morestating that UPS would come pick it up. However it had been 10 days. exceptional calling Home Depot getting them too. Send a new packing slip to UPS. Then half an hour later when I got home, Lou and another representative came to my house with the new packing slip and physically loaded the hundred pound AC into the back of the truck to Home Depot. I almost cried in the store because up into that point Home Depot had not been helpful at all. Lou saved the day for me and I am eternally grateful. Now I can at least receive my refund. thank you so much for your excellent service.!

    I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

    Two Men and a Truck

    Two Men and a Truck

    1.0
    (1 review)

    I'm writing to share my experience with this moving company in hopes of helping others avoid the…read moresame situation. My move from La Crosse, Wisconsin to Woodbury, Minnesota should have been a relatively straightforward studio apartment move -- no beds, no appliances, no large furniture. Just boxes, books, a small couch, and a coffee table. What I ended up with was one of the most frustrating and disappointing service experiences I've encountered -- marked by poor communication, hidden charges, concerning employee behavior, and zero accountability from management. The movers were scheduled to arrive between 8:00 and 10:00 AM. We received no communication until 10:30 AM, and they didn't show up until 10:50. Work didn't begin until about 11:10. Yet at the end of the job, they claimed they arrived at 10:30 and billed us accordingly. Despite the clear discrepancy, no time adjustments were made. To make matters worse, the movers took an extended stop at Kwik trip during the move -- over 20 minutes -- which they also charged as part of their service time. That stop, along with bathroom breaks and idle time, were fully billed as if they were actively moving items. Before the move, I received a written estimate of 2 to 4 hours of service. What wasn't clearly explained was that this "service time" included the entire 2.5-hour drive from La Crosse to the Twin Cities -- leaving only 45 minutes for loading and 45 minutes for unloading. That is completely unrealistic. I was quoted approximately $2,000, which aligned with their original $1,800-$2,300 estimate, and I signed off on that in good faith. But at the end of the move, I was stunned to receive a final bill of $3,150 -- well above the quoted range and over $1,000 more than what I was told to expect. When I asked how the charges had escalated so much, I was told, "This happens all the time." The movers blamed the company's estimators, saying they never ask the right questions and regularly misquote the scale of the job. They even gave examples of jobs where people claimed to have four rooms of items but actually had a full house, requiring multiple trucks and additional days of labor. From their perspective, this disconnect is standard -- and it's customers who pay the price for that broken process. Beyond the billing issues, the conduct of one of the movers was extremely concerning. He was visibly angry throughout the move, often disengaged, throwing boxes, slamming equipment, and taking frequent phone calls. At one point he asked to use our restroom and took a 15-minute break. He wasn't consistently moving items, and his energy was tense and off-putting. At one point, I asked, "Are you okay?" and his answer was: "I hate my job. I have to do this all the time to people. They never have a good experience. We get no support. We're the ones stuck disappointing customers all day. I want to find something else." That behavior made me feel uncomfortable in my own home. His frustration was clearly real, but it should never spill over into a customer's experience. The second mover was much more composed and professional -- doing his best to move things forward -- but it was obvious he was also caught in the tension of a job that had gone off track. When I asked to speak with a manager, the movers called two people. One finally called back -- but refused to speak with me directly and only communicated through the movers. I was told someone would follow up on Monday. Mangers at this location must not work on weekends? Very concerning with, I'm guessing, most moves are completed during the weekend. Why wouldn't you want to discuss with me this process in the moment? Again leaving a hard job to your movers even harder when not given support. I'm sharing this not out of bitterness, but to give a clear and honest account of what happened. The lack of transparency around pricing, the miscommunication between departments, and the emotional volatility from one of the movers created an experience I wouldn't wish on anyone. Moving is already stressful -- what you don't need is an inflated final bill, unsafe energy in your home, and a company that ghosts you once you've paid. If the company is willing to reach out and resolve this, I'm open to that. But more than anything, I want others to know what to expect. Based on what I witnessed and what the movers themselves shared, this is not a one-time issue. It's a systemic problem. And that's exactly why it needs to be shared.

    From the owner: Welcome to Two Men and a Junk Truck, the premier junk removal service in Woodbury. Specializing in…read moreefficient and professional disposal, we offer appliance, furniture, and hot tub removal, alongside comprehensive cleanouts for garages and estates. Our team ensures responsible waste management and debris collection, catering to both residential and commercial needs. Trust us for a clutter-free space with our reliable garbage collection services.

    Good Stuff Moving

    Good Stuff Moving

    3.5
    (102 reviews)

    I have used Good Stuff Moving in the past (multiple times) and recommended them to friends who have…read morealso used them multiple times. I do not recommend companies easily, but this company goes above and beyond. I just moved from MN to MA, and called Brent. He responded with a quick - "we can do it - let me find a driver" Jim, the Director of Ops did the drive. He is where I say they go above and beyond... On Monday, Jim and the crew had the house emptied in no time and loaded. We did a walk through, and coordinated our schedules. He then told me his itinerary and that he would text me each night. I was leaving Tuesday Morning and we both planned on being in MA on Wednesday evening. It went seamless. I heard from Jim each night, and again Thursday morning as he was headed to the new home with my furniture and goods. Like the loading of the truck, the unloading went just as smooth. In the end, not even a glass was cracked, everything was put where I wanted it, Jim was communicating the whole time, and the final price was within the quote. The company is great to work with, the employees are even better. Thanks for your service over the years GSM.

    I just came across one of this company's trucks with a ramp stretched across 2 lanes of traffic…read morewith no cones or warning signs. It's only a matter of time before this unbelievably reckless company gets someone killed. It's safe to assume they are probably this careless with your goods as well. It would be best to avoid them.

    Extra Space Storage - selfstorage - Updated August 2026

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