I worked with Joe and Al during my relocation from Chicago to Cleveland. I was in a top floor unit…read morein a three floor walk up, and they did an excellent job conducting a move with two people that was really a job for three people. They both took great care to make sure my items were protected when loading out of my apartment and onto the truck and even helped me pack many items that I hadn't packed by the time they arrived. If ever do another long distance move again, I would love to work with both of them again. Kourtnea Stevenson

They came up with innovative pricing to get us moved to AZ. Problem is the execution was bad and…read morefollow through even worse. Many of our items arrived damaged or destroyed. Moving crew took pictures as did I. I emailed company my pictures and I called. I was told a claim would be opened. I filed my claim day after because the moving crew said they would start it but I never heard from them again. I have yet to hear from anyone about my claim after 4 business days. We paid the insurance fee to this mover and I don't know if they will honor their insurance commitment ever.

They have raised the rate on my unit twice in just more than a year of having moved my stuff in --…read morenot minor increases either. And I'm not talking about from the promotional rate to the regular rate. From the regular rate, they've raised it twice, for a total of more than $50/month -- $600+ a year! Not only that, but their efforts to be more technology driven make dealing with them a pain. There is no on-premises staff to talk to at any time. You have to stand in an empty lobby and talk to someone remotely over a video call if you need help. They require you to use an app to gain access to anywhere in the building. The lobby, opening the garage door, the restroom, the elevator, etc. But the apps are unreliable and inconsistent. And there's two of them. We were supposed to start using the new one but it doesn't work (the old one still does?). I wish I never moved my stuff in here. I wouldn't recommend this storage unit to anyone.

do not rent from them. They raise your rates without letting you know. They do no take good notes…read moreon calls made into customer service. I have been waiting for a manager to call me regarding a problem and for two weeks. They "conviently" didnt have any notes in my account because a "third party" person answered my call that day. There is no staff to help you on premises. The kiosk is a joke, you wait and wait for someone to answer and half the time you cant hear the person who answers a call. would not recommend.

I have been a long time customer of Safeguard storage. Robert in the office is always friendly and…read morehelpful. I love having the carts readily available the second I walk in the door. Having different size units over the years there has never been a bad location and I was on the second floor for over 8 years. Thanks again Robert!

Excellent facility. Clean and very safe. Very friendly, consistent staff…read more Had a unit with them for about 2 years and never had any problems. Any time we stopped by place was very clean, plenty of parking.

Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Visited the store last week and no one was wearing a mask behind the desk. I asked why and was told…read more"We decided we are not wearing masks" "Tired of people coming in and making fun of us" "We keep our distance from each other" Normally I would give this place 4 stars, but not after hearing that attitude. I will find somewhere else to go!

As we planned for our recent move, I asked three friends if they would recommend their recent…read moremovers and they each replied "No!" After finding Chicagoland Moving & Storage on Yelp, Erez came to our home to do an estimate, which was very detailed and spot on. It is clear he cares a lot about his customers and the work his team does. Kim and Sonia were great from the office, and Jesus and his crew were wonderful on our packing and moving days. They took incredible care of our belongings and our home! We would definitely recommend CM&S and are so glad we chose them to support us in this big life event.

These scumbags charged me $18k and then did $6k worth of damage. Hid the damage. $3k of the charge…read morewas for Paper. Kim dragged her feet on an insurance claim and Ron disputed my first review claiming I was never a customer. Don't use these people.

I was extremely impressed by the efficient and high quality customer service operation. I just…read moredropped off a package on a busy Saturday morning and was amazed by how quickly the woman got through the entire line. She apologized for the wait (even though it wasn't a long wait at all) and was also simultaneously training a new employee. I overheard her nicely giving him tips on how to efficiently work through the returns. I will definitely be back!

I want to share my experience because there were both positives and negatives…read more I initially had a great experience working with Amy on a printing order. She was responsive, took direction well over email, and was professional and pleasant to work with. Although my order was delivered a day later than originally expected, I was completely understanding because I knew she was managing the business and appreciated the communication. Unfortunately, my experience today was very different. There was an issue with the printing quality -- the posters had a noticeable dotted line running through them, which was especially visible because they had a large white background. I was understandably disappointed because I had spent a lot of time designing them for an important event. What was most disappointing, however, was how the situation was handled by another employee. I acknowledge that saying the posters looked "terrible" wasn't the best choice of words, but the response I received felt unnecessarily rude and confrontational. I was initially told the issue couldn't be fixed, then that fixing it would result in a jagged edge. Ultimately, the posters were fixed and actually look great, which makes the initial interaction even more frustrating. This wasn't an issue of a mistake being made -- mistakes happen. It was the way I was treated when I brought the issue to their attention. I was a paying customer who had chosen to use this business and was simply looking for the issue to be addressed respectfully. Overall, the final product turned out great, but the customer-service interaction today was challenging, disappointing and unnecessary. I hope this feedback is useful because the quality of the finished product ultimately matters, but so does how customers are treated when something goes wrong.

I just finished a full kitchen renovation and had zero clue how to set it up efficiently -- every…read morecabinet and drawer was a blank canvas. I'm so glad I called in the pros instead of winging it myself. They walked through the space, asked smart questions about my cooking habits and daily routines, and came up with a layout that actually makes sense. Pots and pans exactly where I reach for them, a pantry system that keeps everything visible, drawers that don't turn into junk catch-alls. It's the kind of organization you don't realize you need until you have it. On top of the great work, they were easy to communicate with and respected my timeline. I'd absolutely book them again for another space in my house.

Our kitchen and bathrooms were touched by angels…read more We just moved into our new condo and let's just say we had more than we thought the space could handle. There was no way we could have unpacked and organized our kitchen and bathrooms over the next few weeks, which is what their team excelled to do in less than a day. Mackenzie was very responsive starting from original quote to appointment day. Because of this they came fully prepared and we feel every minute they used here was optimized to the fullest. It's our first time using this kind of service and Mackenzie, Chloe, Brittany, Mary and Melanie have officially spoiled us for all moves to come. Our home brings us so much joy now.

Arrived on time, quickly went to work upon arrival. Efficient service, loaded truck in 3 hours,…read moreunloaded in 1 1/2. Will use again.

The movers I originally set up, fell thru. I called Move4U on a Friday and was able to schedule…read moremovers the following Wednesday. Roman + 3 did an amazing job. The job was much bigger than I originally thought. Their attitude was outstanding. Each time I asked the to do something was met with "sure, no problem". I can't say enough nice things about this company. This photo was taken after 9 hrs of hard work.

After my sister suggested using USA Moving, I figured I would try them out. Jose and his crew…read more(Ricardo, Beto and Narum) were very friendly and SO efficient. They loaded the truck in 40 minutes and were done unloading at the new place within the next hour. All the furniture was wrapped well and they also brought some wardrobe boxes to use for my clothes. The whole process beforehand was super easy, too. The office was friendly and diligent and they let me know about all the extra costs that could come up during the move. I ended up buying my own tape and had some large plastic wrap, so there were no extra costs at the end. I would highly suggest you use these guys!!

We've used USA moving and storage twice now and would recommend them to anyone. They were the best…read moreprice we could find and did the job quickly and efficiently.

If there was a rating of 10....I would give it. AMAZING all around from the manager (Sue) to the…read moreorganizer (LUCAS) you won't go wrong. You won't regret having this team put your life in order. KUDOS!!!!

Top quality organizational help & kind, caring organizers. It says m review needs to be a minimum…read moreof 85 characters but I have nothing else to add.