I was extremely impressed by the efficient and high quality customer service operation. I just dropped off a package on a busy Saturday morning and was amazed by how quickly the woman got through the entire line. She apologized for the wait (even though it wasn't a long wait at all) and was also simultaneously training a new employee. I overheard her nicely giving him tips on how to efficiently work through the returns. I will definitely be back! read more

I want to share my experience because there were both positives and negatives. I initially had a great experience working with Amy on a printing order. She was responsive, took direction well over email, and was professional and pleasant to work with. Although my order was delivered a day later than originally expected, I was completely understanding because I knew she was managing the business and appreciated the communication. Unfortunately, my experience today was very different. There was an issue with the printing quality -- the posters had a noticeable dotted line running through them, which was especially visible because they had a large white background. I was understandably disappointed because I had spent a lot of time designing them for an important event. What was most disappointing, however, was how the situation was handled by another employee. I acknowledge that saying the posters looked "terrible" wasn't the best choice of words, but the response I received felt unnecessarily rude and confrontational. I was initially told the issue couldn't be fixed, then that fixing it would result in a jagged edge. Ultimately, the posters were fixed and actually look great, which makes the initial interaction even more frustrating. This wasn't an issue of a mistake being made -- mistakes happen. It was the way I was treated when I brought the issue to their attention. I was a paying customer who had chosen to use this business and was simply looking for the issue to be addressed respectfully. Overall, the final product turned out great, but the customer-service interaction today was challenging, disappointing and unnecessary. I hope this feedback is useful because the quality of the finished product ultimately matters, but so does how customers are treated when something goes wrong. read more

Amy and Brittany could not have been nicer. They carefully packaged my china and it shipped without any breakage and arrived on time as promised. They listening carefully to my needs and went above and beyond my expectations with my other shipping needs. I recognize their professionalism and highly recommend them. They are very capable and pleasant to work with and would not hesitate to use their services again. read more

This UPS Store is the closest lo to my home. I visited this store today with a package that I mistakenly bought there( it was supposed to go to the Post Office). Amy was so helpful! She taped the printed label on the package and securely taped it closed ( telling me that the post office would charge for any tape needed)! she didn't make me feel bad about my mistake........ so glad they are nearby! Cathleen Johnson read more

Cautiously optimistic. I haven't generally had a super experience with the UPS store but the service here was friendly and efficient. There's parking which is a plus. read more

The UPS Store - Shipping Centers Near Me - Park Ridge, Illinois

There is a reason this UPS store is one of the lowest rated stores in the area. The staff is shockingly unprofessional and incredibly rude. I witnessed a lady employee with blonde hair on the left side of the counter be extremely disrespectful to a customer. It was uncalled for and so strange I've never seen anything like this before. "Rip the tag off" she yelled to another employee treating her fellow employee with no respect at all. Another customer told me she believed the employee filled with hate and anger was related to the franchise owner. The customer was a nice older gentleman who simply needed a tag printed. The tag is $1 to print and a minimum credit card purchase is $2. The employee was bizarrely filled with anger and hate. As the other employee said no problem we will waive the $1. But the employee filled with rage didn't allow it since she never told the poor old man there was a $1 charge. I walked out after witnessing the crazy incident along with another customer as we both feared for our safety. read more

Poor customer service and follow up regarding a claim I had. Very little communication or willingness to follow up on the legitimate claim.

I've been doing a lot of shipping lately due to life changes and so I've been dealing a lot with USPS, and FedEx, and a few different UPS stores, and this one has hands down been my best experience. Amy and the rest of the staff went above and beyond to explain price options and address any issues for me. Very clean and welcoming store as well. I would highly recommend this UPS store to anyone who needs great service along with their shipping. read more

I don't usually leave reviews but I was anxious to go into this store from the reviews about rudeness. I was pleasantly relieved, however, at how polite the 2 staff members were yesterday. I had a simple Amazon return but I still really appreciated how nice they were. They were quick and efficient too. read more

Horrible service here. Came in and lady gave me one of the scariest death stares in my life. Lady was rude and disrespectful to the customers in the store. Apparently I wasn't wearing my mask correctly enough for her and she refused to service me. Told me to leave and kicked me out. Just tried to drop off a package and the lady got her panties in a bunch over it. Definitely won't be going back here. read the other reviews. She's been a hassle for everyone. read more

Updated review: I have had many subsequent visits and have really had a 5-star experience. Outstanding service today from Andrew. Helped me pack and send out 11 packages with ease. Very friendly and gave me advice on setting up a house account if I will use frequently. He also gave me a stamp card for discounts on future shipping. I was very pleased and will use them again going forward! read more

The UPS Store - Shipping Centers Near Me - Park Ridge, Illinois

Posted a review a few months back about this UPS location. I was unfortunate enough to have to visit this location due to a Amazon return without the Kohl's option. Upon entering a small line had formed. A gentleman had several boxes to ship. He accidentally bumped into one of the boxes while it was being weighed by the employee. She immediately gave the customer a attitude. The customer was shocked and explained he was sorry several times. The employee did not accept the apology and a shouting match began. Another employee then ran up to the customer and began shouting at him. It was extremely unprofessional and uncomfortable for everyone in the store. The lack of professionalism and common decency displayed by the staff was shocking to say the least. This location is absolutely horrific and one to avoid if possible. The employees also wear masks incorrectly that do nothing to help the safety of themselves or customers. The masks appear to be more symbolic than anything. The employees appear angry at the world and unhappy at this location. Amazon sometimes forces us to bring packages to UPS. I strongly suggest a short drive to another location. read more

These guys have really stepped it up throughout COVID with so much commerce having moved online as a result and them having an agreement with Amazon. The staff there now is almost always pleasant and I would even go as far to say chipper and have been staffed so waits almost never exist. BUT TODAY THEY WENT THE EXTRA MILE!!! I pulled up at 7pm on the dot since I for some reason thought that they were open until 7:30pm. I was however wrong. By the time I made it to the door with my 4 Amazon returns it was 7:05pm and the door was locked. I would not have thought any less of you if you gave me a smile and a wave after pointing to your watches. Everyone needs down time on time! Instead, you unlocked the door, scanned in my packages and seemed happy to have been able to do what most would not. You've earned a customer for life regardless of price today as well as this raving review of which I rarely take the time to do! You are UH-MAZING!!! Keep up the great work and thank you again! read more

Most, not all of the employees, seem angry and impatient. However, the employees who are customer-focused really shine. Life is too short. Find another UPS where you don't feel like you are imposing on someone to do their job. read more

I love this UPS store! I don't know if UPS do Awards for best locations & service but if they do, this store should win! It's always a fast and pleasant experience when I go here. All the staff calmly & quickly turn a pile of return items, open boxes and labels into confirmation labels in minutes. I actually leave happy because they make an annoying errand just so pleasant. read more

Went in the store for passport pictures. The associate was very rude and said they don't do passport pictures anymore. When I said that the website for her store said that they did. She rudely told me after the store was remodeled they stopped. They need to correct this on their website. I don't plan on coming back to this store again! read more

I will add to what other visitors have said. The workers I encountered here were incredibly rude. Apparently if other customers are rude to them, it gives them the right to turn around and be rude to any customer who visits. It's sad too when an owner, as well as the employees, both subscribe to this philosophy. If you can't handle your job, do something else for a living and stop assaulting customers with your poor attitudes. Go out of your way to avoid this place. read more

I dread going here and I try not to go though I live less than a mile away. As many others have said the customer service here is deplorable. There is not a single person in there that is not rude, condescending, patronizing and sometimes even mean. It's a horrible store. I have no idea how they stay in business. I've seen them berate customers for asking a simple question, I myself have been cut off before I was able to ask something. They have no patience and they're just horrible! The sighs of disgust, the eye-rolling, it's just brutal. There is one young man who I think is new that seems to be really informative and friendly! I'm sure you won't stay long in that environment. read more

I tried return an Amazon package and the lady working there was very rude, lacking basic communication skills and seems angry.

Besides de being across the street from the USPS and lot more expensive, this place will come up with any reasons not to take your prepaid packages for drop off. Stay away from this store. People are not nice people and unhelpful in everyway. Person with long brown hair was very abusive and arrogant to me and that's how I feel about out read more

Went in there for Amazon return the lady who helped me was very rude to me. The store should hire some people with better customer service skills. read more

Amy and her staff are unfailingly committed to responsive and competent service! We are so lucky to have them here!

Sent an email to their store1573@theupsstore.com email address to inquire on mailboxes. I asked for them to send me information on the sizes and their current availability along with their rates. I did not hear back. So I called their store and received their voicemail immediately upon it ringing 1 or 2 times. To this date I've never heard back. At least two other UPS stores in the area responded and gave me the information I requested. Thank you Norridge and Oak Park UPS stores for your great customer service. read more

This location is AWESOME! I don't think I've ever left without a smile on my face. I don't find UPS super cost effective for my needs but the staff makes everything SO easy that it's hard not to come back. In addition to being helpful, the staff is also very knowledgeable. They can find supplies and also proper packaging for pretty much all your needs. Definitely recommend this location. read more

Employees were unbelievably rude. Brittany (sp?), the manager, was rude, short, unhelpful. A simple bit of softness would have been nice as, you know, the customer. I will not return to this location. read more

This location is chock full of troopers. They innately detect the urgency of each patron who comes in, and can read their minds about what to do with their package. Their level of service with C19 hasn't faltered. A gem of a company here. read more

Great location, convenient to get to and has its own parking lot. Staff is great - they're all well-versed re: shipping options, printing and copying options, and also the abilityto receive mail/packages at their location. Love the option to have items shipped to this secure location, where my packages will be signed for and held for me (not sitting on my front porch). Since it's not a P.O. box (like at the post office), ANY type of package can be shipped to this address and your box #. The staff remembers the names of every regular customer, always greet you when you arrive, and if I'm there to pick up packages shipped to me there, they seem to have memorized every customer's box # so that they can quickly retrieve my package(s). Highly recommend this UPS Store for all printing, shipping, and package receiving needs! read more

My husband was kind enough to drop off a christmas package we need to send. I made the mistake of not telling my husband what was in the package. But we have been your customer for many years and have never lied about what is in a package or shipped anything harmful. From the minute my husband came to the counter the woman had an attitude. Not a good one. She could have handled the situation tactfully but did not. She was rude. She lectured him and told him how people lie to you about what is in a package and she finally opened the box. Then came another lecture about my packing methods. Now my husband will never drop off another package for me. But I doubt I will ever use your facility again. You need to teach your employees communication skills. They are representing your store. Is this how you want to be seen? So I will rate you 0 stars. read more

I had a missing package and Amy from this store really went above and beyond to help me locate and retrieve it even though she didn't have to because it wasn't at her store. The workers are always nice here and helpful, recommend them for any and all your packaging and shipping needs read more

Insane rates for small packages and the customer service is beyond disgusting. Brittany was rude & arrogant! Before getting emotional and self-riotous, how about listening to the customer first? I asked a simple clarifying questions and basically was yelled at that I was accusing her of not pricing the item correctly, which I did no such thing. I wanted to know why the internet price was different than the price I paid, which is a valid question. My tone was friendly and inquisitive nothing more. Just amazes me what UPS calls customer service. Laughable! read more

Awful customer service! The second time when I have an unpleasant experience in this store. Just as other people are saying, every [person in there seem to be rude and look down to you. They scream at you from the front desk if you forgot your mask in the car, but they don't have any masks at the door to offer. In fact, they don't have anything to offer! I won't ever go back there! read more

Great service! I was walking up to the door as they were closing and they still took me in and took care of my packages

Absolutely love the staff and service at this UPS store. I've been a customer for many years and appreciate their personalities and great work ethics. The owner does a great job hiring. I can't believe all the haters who wrote bad reviews. Shame on you!! These are good, hard working, decent people, who probably like you (why not) and appreciate your business. Normally I don't write reviews, but when I looked up their phone number today and saw all the selfish ill-mannered people who ask them for help and service, then have the gall to diss them, I was appalled enough to write. read more

Hello, I read some reviews and now I know that I am not only one person who thinks that service is terrible there! Very, very rude owner!!!

i have always had good service at this UPS Store. However, this time I went in to mail a package I was asked what's inside. I told the clerk (who happened to be the store owner) that I was mailing backpacks with hunting gear. She immediately looked at me funny and asked me is there was any guns or ammo in the bags. I told no of course not just hunting gear in backpacks. I told her I ran a none for profit charity that takes kids with cancer hunting and fishing. She asked If she could open the package and inspect it for ammo or weapons! I asked her what this was about and she said it was federal law that they couldnt ship that stuff. I told her nothing like that is in the package. She told me either she inspects the package or I would have to take it to another store. I said fine go for it. She opened it and went into ever backpack and of course found nothing. She told me that she set up trigger words that she puts in place that require inspection of packages or she doesn't ship them. So I was profiled because I said "Hunting" gear. She made me feel like a criminal and claimed that she had to do this to comply with the law which is not the case. She profiled me and discriminated against me because I mentioned "hunting". read more

The staff here are so nice and helpful, and fast! Amy and the other young guy who is usually working are really kind and courteous. I go out of my way to come to this location because I know I'll be treated well and get fast, reliable service. read more

This store has a fabulous staff! Everyone is always so personable. Almost makes my day - just to stop there and get those great smiles and always excellent and knowledgeable service!! read more

The last 3 times I've been to this UPS store, the staff is either arguing with a customer or just unaccommodating. Enough of the Covid nonsense, rude is rude. If you live in the Park Ridge area do yourself a favor and just go to the UPS store in Niles just North of the Home Depot near Tony's Finer Foods, you'll actually feel like a customer. I'm done with this location. read more

They charge you for for even applying a small piece of tape! They charge you $3 for padding! Nearby my house location doesn't charge it but they were closed which is why I visited this unfortunate place. read more

First time here was a great experience. In and out in probably a minute with an amazon return. There was a lady ahead of me being helped and another guy came out from the back so I didn't have to wait at all. I was very surprised by that. That's service! read more