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    Extra Space Storage

    1.0 (1 review)
    Closed 9:00 am - 5:30 pm
    Updated 3 months ago

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    11 months ago

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    Emily S.

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    Sunset Movers

    Sunset Movers

    (7 reviews)

    They came and moved a hot tub out of my yard to a person who purchased it on Facebook Marketplace…read more Came very prepared and made light work of a very heavy job! Also got to talk with them a bit and had a great conversation. Really impressed by how easy they made it look.

    Very Disappointing Experience…read more This was my first time hiring professional movers, and unfortunately, it was an extremely disappointing experience. We were originally quoted 4-6 hours, but the move ended up taking approximately 11 hours. During those 11 hours, numerous items and parts of my home were damaged, including: * A buffet table was broken. * A Sonos speaker was damaged. * Brand-new hardwood floors were scratched. * A box of dishes was dropped and broken. * Paintings were damaged. * One of the movers used approximately three rolls of my personal packing tape. * One mover took approximately 15 drinks from my refrigerator. * One of the movers arrived late and, during the move, actually fell asleep in his truck for a period of time. The most frustrating part is what happened afterward. The owner required me to pay the full amount and told me that he would handle the damages through the company's insurance and/or figure out a resolution. He then told me he was out of state and would get back to me. Since then, he has stopped responding to my messages. I want to make it clear that the two movers themselves have actually been very nice, genuine, and honest throughout this process. They acknowledged what happened and admitted responsibility for the damages. My issue is specifically with the owner's handling of the situation and the complete lack of communication after receiving full payment. I gave this company the opportunity to make things right and handle the damages professionally. Instead, I am now left with damaged property, damaged floors, and no response from the person who told me he would take care of the situation. At this point, I will be reaching out to 3TV/Arizona's Family On Your Side, filing a formal complaint with the Arizona Attorney General's Office, and seeking legal counsel regarding the damages and the company's handling of this matter. I would strongly encourage anyone considering this company to do your research and understand how they handle damage claims before hiring them. I expected a professional moving company to take responsibility when things went wrong. Unfortunately, that has not been my experience.

    Arizona Discount Movers - Chipped bed frame and storage drawers float and won't stay closed now

    Arizona Discount Movers

    (151 reviews)

    I would not use this company again…read more After my move, one of the movers called and texted me from his personal number at 12:30 a.m. As a woman living alone, I found that extremely inappropriate and uncomfortable. I reported it to the company and was told management would follow up. They never did. The company's response was simply that the mover claimed I was "flirtatious" (False) Their original response was that he had a wife and kids so he wouldn't do that then changed their tone to accuse me of being flirtatious Whether a customer is friendly or not does not make it acceptable for an employee to use personal information obtained through work to contact customers privately. A reason why women can't feel safe anywhere anymore. The lack of professionalism and accountability was disappointing.

    Well I'd like to say things went well. but thats simply not the case. Did they arrive on time? Yes…read more Did they take a break and charge me for it? Yes. Did they STEAL joints from one of our boxes. YES! Did they smoke said stolen joint on the break they charged us for? YES!!!! Explain to me how at $140 an hour, I get charged $831 for a 4 1/2 hr job? 4 x $140 =$560 plus $70 for the half hour =$630. Now deduct the $140 I paid for travel expenses as the deposit. The total I should've paid was $490!!!!!!! How'd I get charged almost an EXTRA $400?! They wrote the hours worked but added some arbitrary numbers. Waited in my apartment until I was able to come up with the sum from a family member. They just stood around in silence holding us hostage in our home until they were able to successfully ROB us AGAIN for the extra funds. It was ridiculous enough when we went to look for our pre-rolled joint that was meant for us as our move in celebration, only to find a F#%*!~ chip in it's place. Did we have chips in the building? NOPE! So how it ended up in our weed bag is beyond me. Just because it was in an open box, doesn't mean they can remove our belonging. Have they contacted me yet in regards to my complaint? NOPE! DO NOT BOOK WITH THIS COMPANY!

    Arizona Discount Movers - Messages showing the messy clothes they left on the floor thrown around

    Arizona Discount Movers

    (21 reviews)

    1 Star - Worst Moving Experience I've Ever Had…read more I paid over $800 for what was supposed to be a full apartment move, and this was hands down the worst moving experience I've ever had. Their excuse to everything was that "I signed the paperwork" which meant I was satisfied. I signed the paperwork in a rush because when you are are a girl alone with two grown men rushing you to sign something because they are going to be late for their next job and making you feel bad and pressured I signed it in the moment. I immediately contacted the company 10 minutes later to complain. They forgot an entire closet full of my clothes, which I had to go back and move myself despite paying for a full-service move. The movers also left their trash behind for me to clean up afterward. The clothes they did move were handled terribly -- I had them wrapped and on hangers in garbage bags and instead of hanging them up, they threw all my clothes into a large messy pile on the floor. One of the movers offered to mount my TV, claiming he knew how to do it. He clearly did not. He didn't have the proper tools and should have declined, but instead left me with large holes in my wall that I now have to pay to have repaired. They also placed an entire storage cabinet backwards and left it wrapped, making it impossible for me to fix or turn on my own. It was obvious they were rushing to get to their next job and completely neglected mine. Despite all of this, I was offered no compensation, no resolution, and no accountability for the damage caused. Please save yourself the stress, time, and money and use another moving company. I will never use Arizona Discount Movers again.

    I have never written a negative review before, but after the experience I had with this moving…read morecompany I feel compelled to warn others. The level of unprofessionalism, incompetence, and disregard for my possessions has been nothing short of appalling. From the start, their handling of our furniture was rough and careless. Our solid oak dining table, a piece of furniture we valued both sentimentally and financially, was returned to us scratched across the surface and covered in duct tape residue over the entire thing. It looks like they wrapped the table in tape instead of proper protective materials, leaving sticky, damaging residue that will require professional restoration. They also broke a standing wooden jewelry box. Instead of properly documenting the damage or treating it responsibly, it appears they attempted to patch it up while it was still wrapped, which only made the situation worse. A lamp was broken during transit; worse yet, they did not inform us of the breakage at the time. Because of that omission we had no idea where the lamp was or whether it was damaged. When they finally admitted the lamp had been broke, it was too late and the damage had already been hidden by their silence. The move took place in July. It is now March. Per the contract, after we submitted photos and descriptions of the damages we were required to allow 90 days for them to issue a check. I have called every week since then. Every single week they tell me to "give it another week" or they'll "send another check" and nothing ever arrives. This is not a misunderstanding or a single mistake; it is a prolonged pattern of delay and empty promises. This company is taking advantage of a young, first-time homeowner who now lives too far away to be a constant bother. Their failure to communicate, to take responsibility for clear damage, and to follow the terms of their own contract is unacceptable. I believed in giving people the benefit of the doubt, but this has been an ongoing, maddening ordeal with no resolution in sight. Do not use this company. I cannot stress that enough.

    Extra Space Storage - selfstorage - Updated September 2026

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