The first interactions were superb! Eric was very prompt in responding to our reservation on the…read moreday requested. He was very knowledgeable and helpful in showing us the units and explaining the process. The location is great! Very close, easy access, yet tucked away from busy traffic. The secure gate is a nice addition to the clean property in securing the area.

Beware!!!! Bait and switch!!!! I rented a unit on Jan 19 2026 and 4 months later on April 28 I…read morereceived a notice that my rate was increasing by 60% from $34 to $54 a month!!!!! I did not have an intro rate and they advised me that rates are subject to change at their whim. So now I have one month to move out. For a storage rental business they must understand this is hard for many people and that's exactly how they exploit their customers. Avoid this place!!!! It also has no heat or AC so anything you store could suffer from weather. And the carts are always missing.

Jacque was very helpful in reserving the right RV spot and online lease creation was great.read more

The elevator has been out for months and they do nothing to fix it. A terrible place to store your…read morestuff

Got a storage 1year ago at 199.00 - then 2 small increases - January2025- increased again to 283.71…read more- just recieved another email for another for another increased for May - 375.00 a month for 10x15 - so in a year's time - rental went up 176.00. They are not part of the BBB - but I will complain to them. They might be friendly, clean​, and secure - but for any long term renting - no justification for these increases - I'm on a fixed income and this certainly doesn't make life easier - I will gave to move my stuff to another place waiting for senior housing. ...

Been renting since 2016 and the cost of my unit has skyrocketed to about 350% of the original cost…read morein 8 years. However, Cliff helped me easily downsize to a smaller unit yesterday and I was able to get back down to an affordable level. Cliff was personable, efficient and knowledgeable. He was really great. So, I'd say to customers: stay on top of those price increases! But if you need to change units to fit into your budget, they make it easy to do so.

It's refreshing to walk into a place where you can immediately tell the owners and staff genuinely…read morecare about their business. The facility was clean, organized, and clearly well-maintained -- everything looked intentional and professionally run from the moment I arrived. The customer service really stood out. Everyone I interacted with was welcoming, patient, and willing to go the extra mile to answer questions without making me feel rushed. You can tell the team takes pride not only in the space itself but also in how they treat people. What impressed me most was the attention to detail. Small things -- clear communication, a smooth process, and a friendly attitude -- made the entire experience easy and stress-free. It's obvious there's strong leadership and a culture of accountability behind the scenes. Businesses like this are becoming harder to find, and it's worth recognizing when a company consistently delivers professionalism along with genuine courtesy. I'll absolutely be returning and would recommend them to anyone looking for a reliable, well-run operation.

Very shady business practices!…read more Did you also get roped in with their "promotional pricing" promising a 40% off rate that expires soon if you don't lock it in now? Don't be fooled, their entire business model is built off of deception. They got me in the door during a big move where I downsized. Filled a 10x10 to the brim and on my third month was told that "due to low supply of 10x10 units the price was going from $67 to $136 due to market demand." I kindly asked if it was normal to have 203% increase on the rate and was told to refer to page 15 of the contract I signed in which they can change the rate at any time. Asked for them to email me a copy for review and found that verb-age nowhere to be found. During my next trip to my unit I asked a few other customers I ran into and heard the same thing.. one guy told me very angrily that he'd been a customer for almost 10 years and they do that every 3-6 months with the same excuse. Would not recommend unless you're prepared to be bamboozled right when you're comfortable with your decision.

awful company! run... they raise your fee a ridiculous amount even before year is up and late fees…read moreare exorbitant! no grace period at all. Read the fine print!!!!

Do not rent here unless you want to waste a ton of money for someone else to ruin your things! I…read morehave been paying for a 10x10 climate controlled unit to store my belongings for the last 12 years. Not only has the rent gone up between $30-$80 a month the last 12 years, when I went to the facility to retrieve something I found about 2/3 of my belongings covered in mold (pretty much everything that wasn't stored in plastic containers) The girl in the office that day (she was very nice, I will say that) took some photos and filed an incident report. The manager then called me the following Monday and basically informed me that CubeSmart is not responsible for damaged property, to contact the insurance. After a week of back and forth with the insurance company (Great American, which was the company CubeSmart suggested when we began our rental in 2012) they claim that the policy doesn't cover any type of water damage. So I am basically screwed out of 12 years of payments (I started at $95 in 2012 and up until I termed my rental this week, I was paying $442 a month. Do the math, it's over 5k, and that's just for this year!) as well as the cost for all of my furniture and other ruined items I had to throw away. I could have just stored my belongings in my garage and ruined them for free. There is definitely a damp musty feeling in the building that claims to be "climate controlled" as well as mildew forming on the outer locks on multiple units near mine, as the pictures below show. I had brought this to the attention of an employee a few years back but she claimed the moisture was from the carpets being cleaned and the mold was "just dust". The carpets have since been removed, if it was because of a mold issue, we were never informed.

Great friendly service. Competitive rates. Clean storage space. Easy convenient location!read more

Ted Arocho, the store manager is a great individual and showed the type of hospitality you would…read moreexpect from a reputable hotel. Rt.46 Denville is a great location, the property is shiny and well kept. Even my storage unit was pristine condition and had the "new rug" scent upon opening the unit. A very home like feel there as odd as that might sound,lol.

When your girlfriend breaks up with you and you have to find somewhere to store all your stuff,…read moreimmediately, but you really don't have a whole lot of energy to investigate safe yet economical options in the vicinity of NYC, Vernon Self Storage is pretty much a ray of sunshine in a world of gloom. (Not that this happened to me -- OK, obviously, it did.) Some years back I had to put an apartment full of stuff (including several hundred books) into storage, pronto, and a friend who kept some of her belongings there suggested Vernon, for which I am extremely grateful. The storage units are large and secure, and I was able to fit everything into one unit. It was just about the only thing that worked well at a crummy time. I've kept the unit for the past four years, with no problems at all. The rates are great and the people who work there are really nice and friendly. It's month-to-month, so at some point when I need all that stuff again, I can go and get it, without breaking a contract and paying a fee. That's handy, too.

Been a customer here for about ten years, and I recommend it. The place is clean, the climate…read morecontrol is great, and the people who work here are nice and friendly. I moved my space once, and am in the process of doing so again and they were really helpful about being flexible with dates, not demanding or rigid. I appreciate this place.

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

I had the pleasure of speaking with Blanca in person, who was extremely helpful and quick. My…read moreexperience was a 5 out of 5!! Thanks Blanca!