My belongings that I stored here were stolen. I found them on eBay. The management staff didn't…read moreseem to believe it, since they think their cylinder locks are impenetrable unless the thieves have drills. Just so you guys know - if you store things here, it could be stolen. It's not a secure facility and they completely dismiss any concerns about their security practices. Contacting their customer service email does very little as well - it's been a month since I reached out to their customer care address and they haven't provided any substantive response. It's not worth the rent you're paying.

Jacque was very helpful in reserving the right RV spot and online lease creation was great.read more

Used this as my U-Haul pickup spot. Because of covid they're doing everything electronically,…read morehowever typical that their website and app are not very user friendly and required customer support. Patrick at store space was great, helped me out immensely and got me on the road no fuss. Gave me a rundown of what to look for when getting a U-Haul van, reminded me to fill it up, and helped me check out when I was done. Nothing but professional and friendly ON A SUNDAY. 100 percent recommend this place for all services. Thank you pat!

From the owner: Overwhelmed by extra items taking up precious space in your home, apartment, or business? At Store…read moreSpace, we offer the perfect solution with a variety of storage unit sizes to fit your needs. Whether you're clearing out seasonal items or simply need more space, you'll find the ideal unit right away. With flexible month-to-month leases, you can store your belongings for as long as you need without the worry of long-term commitments. Conveniently located at 380 US Highway 46, you can find our facility near the Passaic River and Garret Mountain Reservation. With easy access to major roads, our facility provides a central spot for storage.

Super nice Jennifer took good care of me. Easy to rent a uhaul van with all the extras. I don't…read moreappreciate the "$19.95 all day" marketing gimmick. I had the van 4 hrs, rented a furniture dolly and a box dolly and it was over $90. I am fine paying for what I want but don't fluff it up with untrue marketing.

I ended up paying on the first to keep me from getting any penalties, as I couldn't move into my…read morenew place until the 3rd. When I confronted the front desk on the 5th, he said he wouldn't consider a refund, even though I was moving everything out before the first of the week was up. I was very disappointed that he wouldn't work with me on a partial refund. Make sure you go with a storage unit that will work with you. On top of that, when I cleaned out my storage unit, I found dead bees all over my stuff.

I had a good experience using Extra Space Storage! The facility is clean and the staff is helpful!…read more The only complaint I have is that the monthly rental went up over the past 2 years.

My antiques and heirlooms were destroyed by mold and water from an air conditioner leak. Nicole,…read morethe manager, was insensitive unprofessional and hung up on me less than 3 minutes after I called. I have the recording. They refused to acknowledge the damage their negligence caused and refused to even hear my concerns. She should not be working with the public if you don't know how to treat customers with respect and professionalism. Also, the prices are much higher than any other storage facility in the state. They start low, but raise the rents by $80-$100 a year. If you know what's best, get a unit elsewhere! Even one star is too generous. Run away from this awful, unprofessional place.

Terrible experience. I will not rent cars from them again. I rented a van for about 1 hour…read more According to google maps, the trip was 18 miles each way to pick up furniture, for a total 36 miles. They charged me for 68 miles plus $30 fuel charge. In total I pay almost $200, which is far too much for a such a short trip.

Totowa UHaul do not care about customer service at all. Just looking for money and do not care…read moreabout customer service. I got stuck with there rental last night in Pennsylvania on Route 81 north in Harrisburg, due to Black ice on the road. The road were extremely dangerous and slipper. Too many accidents to travel. I had to wait this morning in a truck all night. My rental were due back this morning at 7 am. I inform U Haul last night that I was stuck out of courtesy since the rental were due back this morning. I even told the owner Natalie of Totowa U Haul, this morning I was stuck due to the weather. I was able to bring the rental back this morning at 9:15 am. What did she do. She charge me for another full day since I was late by 2 hrs. What Happen to customer service There. I guess she just want extra money and do not care about customer safety. Corp U Haul should be ashamed of this practice by her. I will never rent anything from this place again. I will rent it from Penksee, Budget or Home Depot. What happen to U Haul policy of taking care of the customer safety. i Guess Natalie just wanted me to total and crash the rental equipment. Life is more important than making couple of dollars to have it in time. Do not rent from Totowa UHaul Jon

I just used them today to move my daughter into her Manhattan apartment. The movers were extremely…read moreprofessional, showed up exactly on time and worked very efficiently. There was a minor discrepancy on my final billing which I truly believe was an honest mistake. It was reconciled quickly and professionally. They way it was handled really impressed me.

Couldn't have been better! Fabio & his team moved quickly, handled everything with care and were…read moreperfect gentlemen. Highly recommend.