My belongings that I stored here were stolen. I found them on eBay. The management staff didn't…read moreseem to believe it, since they think their cylinder locks are impenetrable unless the thieves have drills. Just so you guys know - if you store things here, it could be stolen. It's not a secure facility and they completely dismiss any concerns about their security practices. Contacting their customer service email does very little as well - it's been a month since I reached out to their customer care address and they haven't provided any substantive response. It's not worth the rent you're paying.

Jacque was very helpful in reserving the right RV spot and online lease creation was great.read more

Mike and Sydney are amazing representatives for Extra Space Storage!!! I have a camper that I…read morestore on location, and I had so many questions about Security and Access. Every question was answered with true concern and insightful responses. When visiting periodically; I always get a friendly hello or a pleasant conversation that uplifts my day. With so many choices in RV storage, these two amazing people have gone above and beyond to earn my business. If you need a fine facility and caring staff look no further! It's not just me who appreciates the amazing customer service. Other tenants rave about the experience to one another. It's just Grand.

Mike has been extremely helpful in navigating us through the process of renting several units. We…read moreare happy to have all our possessions in this one location at a very fair price and feel very safe there as we set off to travel. Highly recommend for your extra storage needs.

Customer at this location since 2020. EXCELLENT CUSTOMER SERVICE, all the property managers has…read morebeen amazing people (Audrey, Tierney, Jim and some others) I had a minor incident with a woman that was being trained as a new property manager, but Heather, the general manager, took control of the situation in a highly professional way. Premises are always clean and well maintained, issues with the gate and elevators are always addressed within hours. PEOPLE is the unpleasant experience at this place, it is common to see trash left by people around the main entrance, damages, and even big drops of paint. Too bad. I wish the price paid for the units would stay the same at least for a full year, but rent increases happen every 6 months. No matter what, I find this location very convenient, being a mile distance from home.

Update* It…read morecontinues to sadden me to report no response from corporate customer care on the broken air conditioner and humidity matter in my unit on the 3rd floor. I removed 7 full moisture absorbers from my unit today and added in 5 big tubs and 15 smaller in tub moisture absorbers. I'm paying for climate controlled and having to spend an additional $200 on moisture absorbers which I shouldn't have to given I'm paying for a climate controlled unit. There definitely seems to be lack of proper property management and corporate leadership at this facility. They seem to be unwilling to replace the air conditioners after 6 months of dealing with this problems that I only was made aware of by my own doing the end of September. I'm trying to resolve this matter to no avail. I'm giving management and leadership 48 hours to contact me to resolve this or I'm going to the investigator News reporter because you are defrauding customers not suppling the services I'm paying for.

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.​

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

Beware!!!! Bait and switch!!!! I rented a unit on Jan 19 2026 and 4 months later on April 28 I…read morereceived a notice that my rate was increasing by 60% from $34 to $54 a month!!!!! I did not have an intro rate and they advised me that rates are subject to change at their whim. So now I have one month to move out. For a storage rental business they must understand this is hard for many people and that's exactly how they exploit their customers. Avoid this place!!!! It also has no heat or AC so anything you store could suffer from weather. And the carts are always missing.

I don't even want to give them one star…read more I'm filling out this form to hopefully win $500 to help make up for the damages the insurance company won't be giving me because vermin is not covered more than $250. MINUS $100 deductible. So you will pay $15 a month and won't even get the insurance money back from them. This storage facility had raccoons wreck havoc on my unit for two years. $2,500 wedding dress. Destroyed. Paintings, furniture, antiques. Destroyed. Raccoon feces and urine all over. Someone else's dog food bags brought over into my unit. (I don't own a dog) I am beyond heartbroken and beyond angry. At least $5,000 worth of damages and all I will be getting is $150.

When your girlfriend breaks up with you and you have to find somewhere to store all your stuff,…read moreimmediately, but you really don't have a whole lot of energy to investigate safe yet economical options in the vicinity of NYC, Vernon Self Storage is pretty much a ray of sunshine in a world of gloom. (Not that this happened to me -- OK, obviously, it did.) Some years back I had to put an apartment full of stuff (including several hundred books) into storage, pronto, and a friend who kept some of her belongings there suggested Vernon, for which I am extremely grateful. The storage units are large and secure, and I was able to fit everything into one unit. It was just about the only thing that worked well at a crummy time. I've kept the unit for the past four years, with no problems at all. The rates are great and the people who work there are really nice and friendly. It's month-to-month, so at some point when I need all that stuff again, I can go and get it, without breaking a contract and paying a fee. That's handy, too.

Been a customer here for about ten years, and I recommend it. The place is clean, the climate…read morecontrol is great, and the people who work here are nice and friendly. I moved my space once, and am in the process of doing so again and they were really helpful about being flexible with dates, not demanding or rigid. I appreciate this place.

Look up the word "service" and you'll see this shop's owner's photo. He truly goes the extra mile…read morefor me every time I have to ship something. Recently, I shipped a heavy, large, car spare tire (Porsche 911 - big and valuable). He figured out how to package it in a way that didn't break the bank and still get the thing to Chicago intact. Fast, friendly and professional. A local gem. Recommended.

Unfriendly staff. The gentleman behind the desk could not be bothered to acknowledge me (yes, I…read moresaid hello and explained why I was there). He waved his fingers so I would push the package closer. I greeted him on my way out. No response. Apparently he is doing me a favor. Won't be back.