Moved in for a rate of about $140. Got a notice in the mail after just 3 or 4 months that the new…read morerate is now going to be $244! I was never told that the rate was a promotional rate - if I would've known that, I would've never booked it. We could rent a garage for that! Additionally, there were all sorts of fees that were never disclosed until everything was finalized and I went to pay. Also, I have my own insurance - the person who helped me said we had no choice but to pay for their insurance the first month, but after that, I could just send in my insurance documents and she would take that charge off so the following months I wouldn't be charged. Never happened; I've been charged every month. Just a total scam everywhere you turn. Can't wait to get out of this place.

Victor was so helpful in getting me a storage space for my car. He was so patient and even ran out…read moreto check a unit out to see if my car would fit in. Really appreciated the extra effort and he was just very respectful during the entire process. Made me a recurring customer for sure.

Don't using u haul for any of my rental needs moving forward. This Location is hit or miss. If it's…read morea hit, things go simply as planned, if it is a miss, can fu** up your whole day and moving process (which is the case for me rn as the online truck reservation gives me a pointless error message that the phone rep is having a hard time troubleshooting after 30minutes). Rent elsewhere. Uhaul is complete trash

I wish I could give this a negative 5 because I made a reservation and they said to pick up at this…read morelocation at 4pm. I arrived at at 3:55 . 4 other customers here waiting and nobody is here. They are so unprofessional and rude. Called customer service and they keep hanging up on us. I rather pay more to a different company than to use this business. We waited close to an hour. One customer even said nobody is ever at this location. Such BS . What a POS company

Watch out for Public Storage. While I am 99.9% sure that it is not the people (probably one person)…read morewho work here on a daily basis (though I've never seen any workers, period), I have now been subjected to at least 3 rate increases across two units in the last year or so. It happens at the six month mark on the nose, it seems. These are ranging between 35 and 45 percent. each. That nice teaser rate of 100 bucks is now basically twice that. While I acknowledge that it's a free market and they can charge what they please, there isn't exactly any additional "value" being added, not "extra services", not anything period, except the privilege of paying more. I suspect that like many people I will probably suck it up and pay. I think it's time the local news stations look into this, though. I suggest that if you are looking at Public Storage, you look elsewhere first, you'll be paying more in six months time. While there are not many choices, you should pick someone else and do your research first. Finally, it's worth nothing, the 30-day notice of changes is written into the contract, but the post office cannot deliver these in a reasonable amount of time, and they conveniently never email them. Shady...if you ask me.

Customer service here is great! Carole is awesome!! The…read morefacility is well maintained and very clean.

This storage facility just sent me a notice that my unit will cost $35 more monthly, NEXT MONTH! I…read morewould understand a $5 or $10 increase but $420 more a year is insane. I will be looking for a new facility & I would advise anyone looking at this business to know that the price you open the account with is subject to change with little notice.

Horrible customer service, filthy facility and rude employees. Every year they Jack up the price…read morebut provide nothing in return. I'll be out soon enough, you've been warned!

Do not rent from here. They give you a low rate for a short time and then JACK UP the rate. They…read moreare currently offering for $111 online per photo attached. I think I started around $82 or so. They now want $182 per month. This is no way to treat a loyal customer. Awaiting a call back from a manager and will happily update this review if they do anything to be a good business.

I've rented several units here without issue, but my most recent experience will be my last. I…read morerented three units. The access door closest to my units broke after a couple of months and has yet to be fixed. I never received any communication from the facility about it.I was told I was required to buy their locks, but that if I used my own I could return theirs in the original package on move out for a refund. When I went to move out, I brought them in and the store manager told me they could not be returned because I had leased the units more than 30 days prior. I explained that I had been told on the phone, by two different people at two different times actually, that I would be able to return them on move out. They refuse the return, and now I'm out $40 that I would never have spent. Had they just told me I needed to return them within 30 days, I would have. They pointed to fine print on a receipt that they never showed me until I moved out, and said it had been emailed at some unknown time. Very frustrating. I will also add that after 4 months, two of the units literally doubled in price with just a few weeks notice. Luckily I was able to move out quickly, but I was really surprised that they would jack up the price that high after someone who had been a loyal customer. I won't continue to rent from this facility in the future.

They have raised the rate on my unit twice in just more than a year of having moved my stuff in --…read morenot minor increases either. And I'm not talking about from the promotional rate to the regular rate. From the regular rate, they've raised it twice, for a total of more than $50/month -- $600+ a year! Not only that, but their efforts to be more technology driven make dealing with them a pain. There is no on-premises staff to talk to at any time. You have to stand in an empty lobby and talk to someone remotely over a video call if you need help. They require you to use an app to gain access to anywhere in the building. The lobby, opening the garage door, the restroom, the elevator, etc. But the apps are unreliable and inconsistent. And there's two of them. We were supposed to start using the new one but it doesn't work (the old one still does?). I wish I never moved my stuff in here. I wouldn't recommend this storage unit to anyone.

do not rent from them. They raise your rates without letting you know. They do no take good notes…read moreon calls made into customer service. I have been waiting for a manager to call me regarding a problem and for two weeks. They "conviently" didnt have any notes in my account because a "third party" person answered my call that day. There is no staff to help you on premises. The kiosk is a joke, you wait and wait for someone to answer and half the time you cant hear the person who answers a call. would not recommend.

Service was great! Rhonda was was very helpful and very courteous. The facility itself is dirty and…read morefilthy. Smells so bad, just so many bad smells. We moved our stuff out and went back to.Extra Space Storage next door. We regret going to public storage. The price was right, but the cleanliness was not.

Sue was great. I…read morelost the unit key and she arranged a very reasonable rate to cut and replace it without compromising the security of the unit. And Sue was friendly!! It's a lost art these days.

Signed up and moved in same day. Just the right size for me. They know have entry via their ap, so…read moreno long passcode to remember. A little cold.

Sarah and Denise were absolutely amazing! They were super nice, welcoming, and showed outstanding…read morehospitality ! Their positive attitudes and professionalism made a big difference. I highly recommend Extra Space Storage--especially if you get to meet with Sarah and or Denise!

I received 5 Star Service last Saturday 3/8/25 from Tammy! I've been a Customer for 4 years,…read more Excellent, Clean facilities and great location.

I found the manager, Curtis, to be very helpful and extremely patient with any questions I may have…read morehad as well as showing me the various options that there were for storage lockers. The facility is relatively new and in excellent shape.

Friendly & accommodating. They took me to units I was interested in and smile answering every…read morequestion. It was an amazing experience.

Excellent service. The office closes at 5pm and I was running late because of traffic, I gave them…read morea call and the guy was so nice and waited for me. He explained everything to me and gave me a very convenient storage unit. The place is wonderful, very clean and seems brand new. It is very easy to reach and you can park your car inside and use their carts. I really recommend it to anybody.