This place is absolutely ridiculous and a complete rip off. they have raised the price easily more than 4 times in a year. For paying over 500$ for a unit it's complete BS to be having to file a claim for a leaking roof that damaged our property read more

I dont like the fact that their pricing is so all over the place, which makes them look sneeky. In my previous review, I had spoke with Brandi. Below, I cut and pasted the paragraph about our conversation, that I will be updating and commenting on and why there are now 2 stars. XXX She quoted me $161.00 for the unit I wanted, I said, but I saw it for $138.00 thats why I called. She said oh I can do that for you but for $137.00. I said ok great, but is the price going to go up after a certain amount of time? or gradually?.. she said no, but it depends on the competition and if it did happen to go up, they would give me plenty of notice. and it wouldnt go up in a large sum, just by a few dollars. 1. I forgave the fact that she tried to charge me the highest price when there were much lower prices out there. 2. I forgave the fact that a FREE month actually costs $29.00. 3. I forgave the fact that it wasnt $137.00 a month like she said, after the paperwork is done, it actually costs $147.00, because you have to have insurance for a additional $10.00. This was not a option but required. 4.But why they lost stars was because below was the final straw. I was there 3 months 1st month Free but really cost $29.00 2nd month $147.00 3rd month bill $160.00..... what!!... really?...seriously? ....I moved out. I feel its a a shady way to do business, when a company isnt straight forward with their clients. read more

I recently rented a storage unit from Extra Space Storage and the process was PAINFUL. My parents have two storage units at the place and heard they had a "first month free deal" going on so I decided to store my stuff there for the time being. We arrived at the place at 1:00 and was told we had to come back in 30 minutes because he (the only employee present) was on his break and he couldn't help us. We came back and told him we needed to rent a space. At first we through Guillermo was super helpful, he was friendly and told us he would get us the best price possible. During that conversation we started talking about my mom's storage space and it seems she has been paying over 2x per month the current rate. We asked to have the number for the manager to try to negotiate our fee... he said no. We asked for an email.. he said no. In order to get the rate, she had to close out one storage unit and move her stuff to a new one. How ridiculous- and a complete waste of time. Unfortunately, we were between a rock and a hard place and did it anyways becuase the move would save over $1300 a year. Once we started the renting process (mind you, we were already there being helped for 30 minutes) the paper work took an hour and half. There was still only one person working there when we left, with a line of people waiting. The process was long and the slaes technique reminded me of a used car salesman. read more

My experience with Extra Storage ended. I didnt need it any longer. Give them a 2 day notice. I didl not get any refund for unused days.. They kept $83.00. Very unfair. read more

Extra Storage Space was easy to locate, VERY clean and Organized. The prices were great, the staff friendly and knew the answers to all my questions. They also had some supplies very valuable when moving into a storage facility - like a set of locks... I completely forgot I would need locks. I would recommend this place to friends and family. Jeannie R read more

Extra Space Storage is the cleanest and best situated location i have found in the north valley. Even though I arrived late in the day to do my paperwork and sign my lease Dan still took the time to show me the unit and then completed the paperwork effortlessly in record time and for this I am thankful! I highly recommend this facility to anyone seeking value (I got a 5x10 for $79), location (right near the corner of The Winnetka theaters, cleanliness and professionalism which all place Extra Space Storage heads and shoulders above the competition! Very Truly Yours, Marc A. Medina, Vice President Prime Home Loans -Residential Lending Div. read more

BRIE and CHAR are great storage managers. They got me the size of unit I wanted at a great price. This place is very convenient to freeways they keep it very clean and the restrooms are very very clean I highly recommend this location. Ed Z read more

Hooray for Jake Angelo at Extra Space Storage! Jake helped me navigate the complicated path to my next home. He asked the right questions and provided straightforward clear advice. He showed me how to pack the unit so I wouldn't waste space. That help me save money on too large a unit. I highly recommend them. read more

I would like to say thank you to Jake and the other girl name sharr sorry if i misspelled your name literally made my life and my hubbys so much easier, its a start of another step for us and going in their with we came out happy of how good they treated us, how good Jake was able to explain everything and patience to answer everything we asked. 100% recommended! read more

This place is clean but they allow people to stay in their cars with their storage units open all day if they want. ( basically camping ). But the worst is how once you get all your stuff in place they will raise your rate. Not once but consistently because they know it's a pain to move. It might be hard to move but it's easy to warn others read more

I had a storage space and wanted an upgrade to a bigger unit so I spoke to Jake and he was very helpful. He helped me with getting a good deal for double the size of the unit. I have been with this storage facility for three years now and the customer service has always been great. read more

Having shopped around for storage space, I find this one competitive and useful. In other words it is doing the job : providing protected storage space with no frills and no worries. I don't see any problem there and I am quite happy with the service being rendered. read more

I have rented from a few different storage companies in my life and this Extra Space Storage facility makes the others seem inferior. Especially with the level of customer service Char gives. She takes the time to walk you around the facility and will continue to do so until you find the unit that will suit your needs. She is thorough, patient and kind. She deserves more than 5 stars as does the facility itself. read more

Easy access storage units, very friendly, welcoming and helpful staff. Great hours and would recommend to anyone

This facility is extremely clean and the customer service is exceptional, to say the least. Char is a very kind lady and has always ensured that our needs are met. She goes way out of her way for her customers and is extremely patient and understanding. Hope to see her running this place one day. She is that good and she definitely knows what she is doing. Keep up the good work!! read more

These place is a rip off. I was with the previous company until ExtraSpace took over. I had this storage place since 2007. They raise their fee constantly!! Just this month they raised it from $73 to $78, and this December 1st they are raising it to $85, and this is for the smallest space. An increase of $12 in 2 months. What a bunch of crooks!!!!! read more

My experience here was incredible. I reserved online and got a call the next day from Jake to finish renting out the space. His customer service skills were amazing. It was my first time renting out a storage unit and he took the time to explain everything to me in great detail. As for the place itself, it is in a good location and there are cameras. I highly recommend read more

I have only had a storage unit with them for five months and already they raised my rate. I called them to ask about it and they were not very helpful. I guess I have to start looking for a better place to move all my stuff to... read more

DO NOT DO NOT DO NOT use this company. I was burglarized twice here and had thousands of dollars work of personal belongings and family heirlooms stolen. They even stole my daughters tricycle! Camera's are everywhere but I guaranty you when you are robbed the management will say that there was "nothing on the video". I could go on and on about the sub standard hasps they use on the doors and in my case only drywall screws were used secure the door. Stay away from Extra Space Storage and when you do rent 'somewhere else' do yourself a favor and make sure its a unit close to the front near the office and check what type of hinges and screws are used on the doors. Remember just because you see lots of cameras at a facility doesn't mean that they are actually working. read more

I should have read my friends review before moving all my stuff into this place. I asked about them raising the price and they said they don't well as soon as they had the chance they did. Do not believe the BS story, they will keep upping the rate. read more

(Update 10/19/2015 - my rent was raised again by $28 a month for Oct! It's corporate greed and they don't give a darn about their customers. I finally moved my belongings out of Extra Space to a WONDERFUL Independently owned storage facility down the street "U-Store".) The Extra Space website for this facility will only post "positive" reviews. I wrote a NON-positive review and it was not posted - which is why I am posting my comments here. Find another place for your storage needs!! I moved my things in Feb 2013. My rate has been increased 5 times in the last 2 years -- and not just by a few dollars either. When I first rented, they said it was MANDATORY to have rental insurance. I bought it through them for $10 a month more while I researched the "mandatory" requirement. It took me 2 months of making phone calls to find out that it's NOT mandatory - you can sign a waiver indicating you don't want their insurance or to carry your own. I also found out AFTER my unit was burglarized that their security cameras did not cover or monitor the area where my unit was located. No on-site manager either as advertised!! I called the corporate office many many times to complain about the Facilities security - they don't care. It's a Greedy corporation that doesn't care about their customers or having a secured facility. Dan is nice but this facility is not worth renting from. I am taking my personal belongings elsewhere. read more

Not "Secure"; Poor Corporate Customer relations I have paid Extra Space Storage for a 15 x15 space in Chatsworth for 7 years. On September 6, 2012, I discovered the locks were not my locks, and thus had to have one lock cut off to gain entry. I could not gain full entry because all of the springs were broken on the three doors to this unit, and I was told they could be replaced that day. But, more disturbingly, I saw a gaping hole on the wall of my side of the unit, that had been replaced on the adjacent side unit (and that unit had received a new door), and it looked like my space had been vandalized. Extra Space Storage could not replace the springs until September 25, 2012, when the Manager Matt was there. Upon gaining full entry, it became evident that all of my valuables, including antique furniture and collectibles had been stolen. First I was told by the Senior Manager, on October 18th, that the owner of the other unit said the hole was there when he moved in three years ago, then on his second call to me, I was told the owner of the adjoining unit said there was no hole (what???). Whereas, I cannot PROVE that this theft occurred under Extra Space Storage ownership, I felt I should have been notified when the gaping hole on the adjoining unit was first noticed. They claim it was not replaced under their ownership, which they will not prove, NOR WILL THEY EVEN REFUND SEPTEMBER S RENT, even though I COULD NOT ENTER my unit until the springs on the doors were replaced and errant locks removed by them on the 25th. Renters should know that the walls of these units CAN BE BROKEN THROUGH, and that the owners apparently don t even notice (or care), when someone breaks the locks off your unit and steals your belongings. Nor, do they feel they should refund your rent, EVEN THOUGH YOU CANNOT GAIN ENTRY to your unit due to THEIR faulty/broken springs or changed locks. read more

I took three days to call around the San Fernando valley and Simi Valley to find a unit for one year, small unit; but i did not want to pay over a hundered a month!! extra space has amazing customer service! a gentleman from one of there locations took the time to find me a unit within my budget and in the area that i wanted!!! he also found discounts to help out as well!!! i moved in for 22$!!! BEST DEAL IN THE VALLEY!!!! again great customer service over the phone and in person. Thank you extra space!!!! read more

I would avoid this place at all costs, initially you're getting a good price but it won't last for long. My first increase came not even 6 months after followed by another increase 6 months after. I called corporate since I was unable to get in contact with the manager, after I was told I wouldn't have another increase until after a year this time. Fast forward to a couple of months before a year has gone another increase. The new manager just called me back and she was extremely rude, they went up the last time without even notifying me. She informed me she spoke with her district manager and he said he could decrease the increase by $10 so I asked about being credited back the extra $20 I've paid so far and she told me no that would only take place next month. So I told her I would move out this weekend and have it prorated since I'm billed on the 7th. I was told they don't go backwards. Even if I move out they will still keep my money and also if I'm vacating the storage I have to give 10 day notice so I can't inform her now. What a joke just pay extra for piece of mind. I wouldn't recommend it. I don't ever remember having these issues with Public Storage. Mind you I have a only a 5x12 storage that they falsely advertised as 5x15. I guess it's all s ruse to get you in there but if you need your stuff in storage for more that 6 months I wouldn't bother. Not to mention this new manager, saying we'll do whatever we want when we want and there's nothing you can do about it. Great customer service. read more

Please Do Not rent from this facility. I had been renting there for a year and all was fine until I got behind on my bill. When the employee & witness cut my lock and put there lock on. I sell women's high end and vintage designer clothing, jewelry and accessories. They internally Stole All My Jewelry cases filled with silver pieces worth thousands of dollars, semi precious stone pieces, vintage pieces, my $2000 Louis Vuitton Shoulder Purse, designer clothing, a suitcase filled with my personal clothes which are large size, a mannequin, 6 ft fold up tables and select pieces. When I called the office to file a complaint, they were very defensive. At that point I didn't know everything that was stolen because they threw everything in there. They said they will have the manager call me - she did she said the same thing - "we don't do that, when we open up a storage we always have a second person there as a witness." Then she had the district manager call who was very defensive and said the same thing - not even considering the possibility that they could have gone through my things. I knew when it was opened that they had been through all my belongings because there was 1 vintage suitcase that they threw on the top of all my clothes that weighed over 60lbs that I could not possibly lift up that high so I keep it on the floor in the front. I processed to call the corp. office who said they would have the district manager call me. I said he already did. But he never called back. In the meanwhile I haven't been able to do anything because my daughter is getting married & I must concentrate on that but believe me - I Will Follow through with this situation until I get resolve!!!!!! read more

I was shopping for a storage unit for my Mom that was moving from Ft. Myers, FL to CA. I first spoke with Cameron, who was very helpful on the phone and I had reserved a unit for the weekend. When I showed up on Sat., I was taken care of and the process was easy. The office was clean and smelled nice. So I reserved a unit for my Mom. Once the moving truck got here to deliver Mom's stuff, the 14 wheel rig couldn't access the unit I had reserved, again Cameron was great and took care of us. We rented another unit that had just been released that morning and Cameron was quick to get us set up. I really appreciated their service and friendliness. I would recommend this location to anyone looking. It's also right next to Winnetka Pacific Theatres, so in a good area. Cindie read more

Renter beware -- I have rented for only one year and my monthly premium has gone up 53%. They lure you in with low rates then jack up the premiums. This is my 3rd rate increase in 13 months. read more

Do not store there. They raise prices constantly and the manager just called after I moved out to tell me my unit wasn't consider vacant until I moved a shelf. Because their units don't have shelves It was there when I moved in !!!! And then she called me rude because I said she should know what is in their units. Also they have trucks parked every where including someone living there. read more

WARNING WARNING Read this before considering these guys. i needed to wait until i got my money from them to post this. storage was broken into. probably an inside job. strangely replaced by their very own locks that are tampered but covered with their sticker to look like they're untouched. til this day never got an apology. i wrote a report immediately at the front office. however, they refused to give me a copy. other units were broken into as well... all the ones INSIDE hidden from the cameras. gave a detailed list of what was missing. they depreciated every item... even brand new unopened ones still in their original package. did not get what my stolen stuff was worth. GET THIS.... made a police report at local station. they said they're always at this storage lot because of theft. yet, EXTRA SPACE does nothing to prevent more unsatisfied customers. not to mention they raised my after a couple of months. DO NOT STORE ANYTHING OF IMPORTANCE AT EXTRA SPACE STORAGE. you hav3 been warned. such a disappointment and corrupt company. read more

Great service. Friendly staff. No Surprises! It was great to get 20% off on the Budget Truck Rental.

Dan was very helpful at check in. Very well organized and very friendly. The facilities are also very clean. I highly recommend this facility. read more