It could be quick and easy if the self pick up feature actually worked! Glad we had a reservation as we got there and there were only a few trucks left. Heard someone just trying to walk in without a reservation and they were turned away. Once we were helped though process moved quickly so we could drive off. read more

U-Haul - Northridge - Inside - tons of moving supplies - Self Storage Near Me - Northridge, California

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If I could give zero stars, I would. This is hands down the worst experience I've ever had with a storage facility. Not only was I screamed at by one of the staff members (who clearly gets off on power-tripping), but they also locked me out of my fully paid unit with no notice whatsoever. I showed up to move my belongings and found the code had been changed. No call, no email--just locked out of my own property. Let's be clear: I paid for that unit. I don't care if all I had in there was a cotton ball--it was mine. And someone else was given access or it was reassigned without my permission. Completely unethical. Access is granted at random times, nothing is consistent, and it's definitely not what's advertised. This person picks and chooses who gets in and when. It's unprofessional, sketchy, and flat-out disrespectful. And the fact that U-Haul as a franchise allows smucks like this to represent their brand? Honestly pathetic. It's a terrible look and bad for business. I will never rent a U-Haul truck or storage unit again. I'd rather lick a doorknob at a COVID motel than give this company another dime. Save yourself the headache. Go anywhere else read more

The lady up front had no idea what she was doing and was super rude. Horrible service. She could not do her job. Never getting a U-Haul again read more

Moving is a pain in the neck. From renting a U-haul, buying boxes, packing your stuff and getting people to help you out. Ugh!!! This branch helped me a ton. They work with you and give support. Customer service is understatement. They do a routine inspection on the storage units to make sure they are properly maintained and safe, then call the customer if something is off - like if the lock isn't the right one, etc. Returning Uhaul Vans or dolly is no hassle. They have a space inside the storage building allocated for stuff that renters do not need but can be donated. Cool!! read more

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Great service! Whether you need moving supplies or some propane for your grill! Reasonable prices and good selection, they'll even install a hitch on your vehicle! read more

Quick and easy this time unlike last rental ! But still understaffed that people stand around and then when staff arrives to help with the check in counter, no one is available to cover returns. Hope U-Haul can fix this given nothing is cheap and cost much more for everything , people are paid better but the same excuse, not enough staff , just like restaurants and city services etc. ugh. read more

Horrible service reserved a truck days in advance and when I went to pick the truck assigned they had it blocked by another truck. Do not count on this company to do the right thing. I have movers at my home with no truck to move my stiff with. Their 800 number said I would need to wait until 9am when they open, my pick up was scheduled for 7am. Thanks for the extra 2 hours of expense I just incurred from you incompetence U-haul. read more

U-Haul - Northridge - My assigned truck is circled in red. - Self Storage Near Me - Northridge, California

Horrible wait for a rental of a trailer! Over 2 hours with a reservation. Do not recommend going here! read more

U-Haul - Northridge - Huge line - Self Storage Near Me - Northridge, California

This location handled my initial U-Haul reservation but then apparently gave away the moving dolly I had reserved a month prior, all on the night before my 9:00 AM Saturday move. This mistake ultimately cost wasted time for 6 people and it cost me more money then I had already paid U-Haul for this rental. While I appreciate this location's effort to provide an alternate solution to ensure a dolly was included with my truck, they could have simply set the dolly aside. That is the point of a reservation in the first place... and it would have saved me from many more issues during this move. The backup location was in a less desirable neighborhood and rented me a truck with three major tangible issues. To top it all off, there was still NO DOLLY in the truck, which forced me to go to a Home Depot to purchase one. Driving in a U-Haul truck to that Home Depot netted a lot of undesirable attention. I was approached by at least a dozen workers soliciting moving help while both entering and exiting the store. My girlfriend handled the situation well, but she was visibly uncomfortable. I ended up having to purchase a dolly that I didn't need beyond this move, all because this location failed to honor a reservation I made a month prior. And still, I made three attempts with U-Haul to find a resolution before considering posting anything online. That only made things worse. Ultimately after 3 different attempts to communicate, U-Haul's representatives valued all this time and trouble at no more than $50. I would have gladly paid more than that to avoid putting my girlfriend in that situation. I did pay to rent a dolly, only to end up spending $175 on buying one. Not to mention the time of friends and family and arriving late at the destination. Gladly, I don't foresee needing to deal with this place again, and I surely wouldn't trust them to uphold a reservation no matter how far in advance it's made. read more

Horrible service find a different company. These guys made me go back-and-forth with them. Couple of times they installed my hitch with no wiring. I called them thay gave me another appointment couple weeks later then their mechanic got sick and they never got back to me. I called the one 800 number, they said the manager will call back in 72 hours. It's been past the week I don't know how these people operate in their business. I don't recommend going here try Van Nuys read more

I just recently had a tow hitch installed here. I made an appointment no problem, they took my car in promptly, quoted 1.5hours of work. That was how long it took. It was a really great experience, and it only cost 192$ this was with no wiring. read more

Reserved a truck and trailer a week before I needed it, called ahead to confirm the morning of that they had the equipment. Once I got to the location they told me they don't have what I reserved and I need to go to a different location. read more

So i have been a U-Haul customer for 13 years!(4-8) times a year. And I never even quoted other companies when i needed similar service. In January I rented a van PURCHASED INSURANCE! When i returned it they told me i have damaged their roof because the new yellow stick they have is broken (which it was) So I told them guys I only used ot on a highway to pick something up in LAX but yes I did park it under the tree thats why that plastic stick is broken ( which I found under that tree next to my house. I told them that i have insured the vehicle. The manager informed me that ROOF DAMAGE IS EXCLUDED and it is a $150 penalty for that. $10 insurance on a$20 a day van doesn't cover it head to toes. So I called their customer service etc... they gave me a case number and that it is up to the branch manager to make the decision to void the fee or not. (I was honestly sure they did) there you go two weeks later i need a van, and pretty much from the same branch! Who wants to guess am I going to go to U haul or find another company? ( branch manager once you read this thumbs up to you personally) read more

U-Haul - Northridge - Proof of how much they charged me - Self Storage Near Me - Northridge, California

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DO NOT RENT FROM THIS LOCATION! I have used Uhaul throughout the years for small and large moves and have never experience what I had happen to me here. I felt they may be running some kind of scam on customers and clearly by these yelp reviews that is the case. I will be looking into is they are corporate or franchised and going to better business bureau. I arrived at 9 am and picked up a cargo van to transport a dining room set. I never parked the vehicle under a structure as it was a very quick simple two hour move. I filled the gas and returned it just as it was given to me with zero incidents. Literally within minutes of my arrival they came out claiming I had damaged the top of the van which would have been impossible because I wasn't anywhere that something like that could have occurred. Certainly if I had done anything I would have definitely paid for it with no issues but I was in complete shock because it was impossible. The man was rude and called me a liar basically. when I went inside I low key flipped out because I was so pissed and they ended up leaving it alone. Based on what I see here they are able to clock a lot of extra money by creating a false damage or the appearance of that. Take my advice and go elsewhere. read more

Equan Martin! Such a bad attitude disrespectful.. calling customers liars, yelling at people. And telling me to take his number because it's personal now and wants to take it outside . He also called his manager from his cellphone, and I wanted to talk to him, so he called him back from the landline, and he didn't even bother answering the phone! The worst experience ever, knowing that I rent U-Haul twice a month! This is the first and last time at this location! read more

Guys in here are overworked and under staffed. Went into get a truck and trailer and the wait time was insane. The guys were pretty easy going considering how hot it was. Took me almost an hour and a half to get my trailer attached because there was only one yard guy and 8 customers waiting. read more

The storage itself was alright and convenient. They claimed no bugs or rodents would be in the units. I found tons of bugs in mine and they seem to be hopping from other units. I had clothes put away in secure bags and those bugs chewed right through them and ate into expensive clothes. The cleaning lady always speaks rudely about customers infront of customers, she thinks just because she says it in spanish that no one will understand her, well we did and we told her to stop as it was rude af. Im sorry we are putting our things for donation for other families to use and you dont want to do your job. The "owner" Juan was rude to my husband stating they dont offer military rates (for trailers) & spoke condesendingly to him on memorial day. Only to be shown on their very website that there is in fact military rates. There has been times we needed something from storage around 8pm and their system was fully down. Manager was called and nothing ever came about. Overall, we decided to move out fully cause alot of my items were damaged by these bugs they have in their unit. Only the lady who works in the office (blonde) she was cool, I liked her. read more

I need an emergency 15 ft box truck and they were able to accommodate me due to them having a high number of trucks available. They were very helpful and were able to accommodate me for changing the times of the pick up to an earlier time. read more

Don't even bother calling, I have tried numerous times of the day and night and it's always a 20 minute wait for a rep to pick up the phone. Don't lose your key to your lock either because they will make you hire a locksmith and they want to be there to inspect the job while the lock is being removed. They will not allow you to use bolt cutters or to drill the lock out yourself.... they raise the prices every single year and I think I started off at $99 and I'm at 130 now after 5 years. they let the day laborers hang out on the property and bug people as they drive in and out to try and get hired. The only reason I give them two stars is because the units are climate controlled. Manager doesn't care about the complaints at all.... read more

Ive been waiting 30 minutes for them to help me on my reservation the service is terible.

Got a trailer hitch receiver from these good folks yesterday. I was specifically told to contact this store for their installation services. You can tell the U_Haul business is a tough one, but they were very polite. The tech who installed it was very gracious and did a clean job. (Service was 4/29/22). Thank you all. read more

U-Haul - Northridge - Self Storage Near Me - Northridge, California

Terrible experience...do not rent trucks from here. They billed me for insurance, for which I had declined. Furthermore, do not answer their phones nor respond to multiple customer service requests to correct issues. As a result, if you want to fix anything, you have to report to credit card payment disputes, BBB disputes, and reviews like this. Uhaul as a corporation regretfully has awful customer service and fails to acknowledge or follow through on issues. read more

1 star is too much for this business. The representative i spoke with stated everything was good to go when i made the reservation over the phone prior to my pickup date for a truck share. The email pickup location ended up being a different location from where the rep told me I would pickup from. No biggie it was nearby. I arrive at 7am and follow their long and tedious pickup process instructions on my phone. It didnt work. I could not gain access after an hour of standing by the truck number i was assigned. Uhaul doesn't open until 9am so i couldn't get assistance. Live chat just told me to repeat the process all over again. Needless to say i cancelled the reservation and had to uber back home. read more

What an amazing experience. From the first guy that answered my call To the girls in the lobby to the guy that hooked my trailer to my rv. Very nice people with hige customer service. Very recommended read more

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I needed a trailer hitch installed on my Subaru Ascent. Prior to going to U-Haul I went to a trailer hitch specialist and was told that they would not be able to install the hitch that my car required. When I called U-Haul they told me they would have to special order the part but that they could install the specific hitch for my car. I scheduled an appointment for a future date to wait for the part. The installation only took 1 hour. It was quick. read more

Throughout the years, I always go back to this U-haul location. They always stock enough equipment, they have a great selection of vehicles, and trailers. Customer service is top notch. Great job guys! You will always walk away finding what you are looking for. read more

Such an amazing store in a convenient for your challenging times (when moving)! They are very nice and understanding. The truck that I rented was towed and I had to return it 3 hours later, but the staff member whose name was Ray was very nice and sincere, he did not charge for an extra day. He understood how my day was and helped me as much as he could. I also lost my credit card and driver license and they were all looking for it, did everything they could and you name it. Strongly recommend this place if you need rental trucks and more. Unfortunately I moved out from that city, but the folks in the Valley, this is your to go place if you want great staff with exceptional service! 5 stars! read more

I made a reservation over the phone and this location failed to let us know we had to pay for safe store insurance.. We were forced to purchase their insurance. They also failed to informed us that we had to purchase a round lock because they don't accept other types of locks. They also failed to inform us that 24 hour access is only for businesses. They tried to accommodate our 24 hours after we complained but by then it was too late we had already used our money to get the insurance. As a consumer I had options with other companies but was robbed to do business elsewhere because they failed to inform us of all those things. What would have happened had I not had that insurance money? Where would I unload my things? Drive around and put more miles on the u-haul? This store is very deceiving and I don't like the way they do business here. read more

U-Haul - Northridge - They also said these types of locks don't fit on the truck..well to our surprise we had driven all the way from AZ with this type of lock - Self Storage Near Me - Northridge, California

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Dont go here or any uhaul for that matter. They're service is really horrible, the employees are rude & ignorant. They utterly waste your time and never once do they even apologize for causing you so much trouble. I really hate U-Haul they're bad people and I would love nothing more than to see them get completey shut down. HORRIBLE STAFF, HORRIBLE CUSTOMER SERVICE, HORRIBLE LOCATIONS, HORRIBLE PARKING, HORRIBLE ALL AROUND! DONT USE U-HAUL!!!!! read more

Honestly I can not give this place not even a one star we used to come here all the time and there was a nice, employees and we came back and the employees look like they don't sleep enough. We said 3 good mornings to the clerk and he didnt reply. We asked him"no good morning"? He replied " I am trying not to speak" the manager was sitting right there and was listening and didnt even say nothing. I font know maybe the clerk was hungover or had a tooth pain, I am not sure but today's experience was not very pleasant. I am not much of a complainer or review writer but i am disappointed that the manager doesn't care either. read more

I reserved a truck 3 days prior to using it and it met all expectations.Everything that I asked for it was all present upon my arrival.The truck was new with only 25 miles on it.Yea.So there where no issues with the truck. The employees where very helpful and courteous.This is a plus.Your in the service industry.All types of people use and need your services that you provide,and now you offer a storage facility.Good Job. Just stay consistent in providing service to your customers and different amenities. This location is very busy on weekends,patience is recommended.Overall a good visit to a stressful weekend. The only issue that I had was the amount of individuals looking for work.I'm all for that.Its the way they approach you.As I'm turning into the parking lot 4 guys approach me real fast as I was driving in. Take control of your parking lot and individuals who approach your customers. 2015 Yelp Challenge.110/100 read more

They were great when I picked up a 10' truck and tow dolly for my car. Michael and Brian, especially, were very helpful in assisting with hooking up the car to the dolly and patient in showing me how to unload it when I arrived at my destination. read more

Expect to wait at least 30 min each time, returning or renting. People in the office are extremely slow. No sense of urgency.

Made a reservation the night before but the agreement was not honored the day of! This almost cost me $$$ and a lawsuit but fortunately I hired from a capable truck co (and one without the arrogant kid they had up front that day). The excuse was that my debit card would not be accepted (the same card that was accepted for the reservation)! Not only was my card good and confirmed by my bank, but was a loyal u haul customer. I would highly recommend avoiding this store on days with no manager on site. read more

First and foremost, I want to be the manager at this U-Haul. He has many weeks of vacation. How do I know this? Because when we called to complain, he's been on vacation for about 3 weeks now. Did they ask us WHY we wanted to talk to a manager? No. Did they offer us an assistant manager? No Did we have to go elsewhere and spend over $200 having the work done on our car for our tow hitch? YES!!!!!!!!!!! I would NEVER go to this UHaul AGAIN. Do not go there. We went back to have them check the work and they said their work was done right. When we had the work on our trailer hitch checked elsewhere, they remembered us as the car with the "really messed up wiring." Great... If you are in the area and you need your hitch done, I recommend Accurate Hitch and Welding. They are in Santa Clarita. They are worth the extra drive. The work gets done, and gets done right the first time, at a reasonable price. Thanks U-Haul...for NOTHING!!! read more

I visited the Santa Monica U-Haul location, and made an appointment for wiring my car to work with a trailer, and for some reason they hooked me up with the Northridge location to get this work done - over twenty miles away. But I didn't question it when I was told they don't do the install in Santa Monica. I went to Northridge, and left my car at the appointed time, and the U-Haul employees told me it would be done in 1 1/2 to 2 hours. I went to lunch with a friend in Canoga Park, and called U-Haul two hours later to see if they were done, and was told my car was ready. Yay! I came back, and saw that my car was parked in the same exact space. Hmmmm. I went to the woman at the register, and said I was there to pick up my car. She said it wasn't ready. Apparently my call was forwarded to an "answering service." They had never touched my car. I was asked to wait two more hours for them to do the wiring. It seems that they had been understaffed all day. I don't understand why they didn't ask me to change my appointment, or warn me that they were so behind. They had said nothing to me when I arrived. It was 100 degrees outside, and I didn't see any point in staying there any longer. In addition, I found out I could have gone to a U-Haul in Inglewood or Mid-City, locations much closer to me. The lady wouldn't even set up the appointment with me because hitch/wiring appointments cannot be transferred. Whatever. U-Haul has wasted enough of my time, and after reading these other reviews on their wiring "expertise," I think I'm going somewhere else. They get a star because the price wasn't bad. I imagine I will have to pay double to go to a specialty hitch install store. Oh well. read more

U-Haul left us with no towbar, no options, and not much more than "sorry"... Luckily, a random customer in line helped us find Precision Trailer Hitches and Welding, who were able to do the job that same day when no one else would. We drove 600 miles to buy an RV in the Los Angeles area. I had called Uhaul in Northridge at least half a dozen times to confirm that they had the correct towbar and brackets for a very basic procedure: Put a towbar on our Jeep Wrangler so we could tow it home with our new RV. Each time I spoke with someone who assured us they had the equipment and confirmed our appointment time. There was no room for error in my schedule since we had to be home that same day..... I should have known better than to trust UHaul with something so basic. When we arrived, the girl behind the counter said "Oh wow, a towbar. We don't do many of these." ...Not something you want to hear from a pace that supposedly specializes in hitches. Then, we were told our appointment was pushed back by over an hour because the truck in front of us had "complications". After waiting *several* hours, UHaul finally informed us they couldn't even put the towbar on (what the heck were they doing all that time???) because they didn't have the right brackets. They also said they couldn't get another compatible towbar to put on because they had to special order it. Jeeps are probably the most commonly towed vehicle on the road, and why does UHaul only have a one-size-fits-all towbar?? They said they would try to find us another vendor, and after we waited another *thirty* minutes, they claimed couldn't locate another vendor to help us - having called all of TWO places, both of which were closed. Although, they did say that they were sorry. Luckily, another customer behind us in line heard our plight and called another local business called Precision Trailer Hitches and Welding to help us out. We paid a little more to get the towbar, but we were in and out so quickly. The job they did was very different from what UHaul was offering. Instead of brackets and drilling holes in the bumper, etc, Precision simply welded two tabs on the front of the Jeep. Now, any towbar we get will fit the tabs, and plus they look cooler than the brackets. The only good thing about our Uhaul experience was the Assistant Manager, Anna, who genuinely seemed to care that we were so incredibly inconvenienced. She gave us a voucher for $75, which I used to buy some magnetic tow lights that we needed. Anna was very nice and tried to be accommodating, even though I was upset and probably causing a scene. read more

I rented one of their larger trucks to do some moving. The guy offered insurance for the truck for something like $16. At first I declined, but my roommate who was with me thought it might be a good idea, so sure, why not. Genius me, who's never driven anything larger than a pickup truck, manages to put a hole in the side of the truck by taking a turn too wide and scraping a jutting pole. Oops. I return the truck, obviously embarrassed and bracing for the WTF's as I pull in, with the staff staring at the hole. I explained what happened and the guy had me fill out some forms, all with a cool head and saying "that's what insurance is for right?". I paid for the rental and never heard from them again. Awesome. And lesson learned. read more

Guy in the shop is very nice. Guy outside who brang us our uhaul was an A-hole. I snapped at him for treating me and my aunt like we were stupid and a bother. Also your customer service phone line takes forever but the ladies who did finally answer were kind. read more

Pros: Staff knew what they were about, and did their job efficiently. Cons: 1. Truck was in poor repair (106K miles), had transmission issues (slow abrupt shift and over-revving), Dirty (steering wheel and cab were "grimy"). 2. Truck was provided with ALMOST NO GAS 3/16 and gas gauge bounces and is inaccurate. I pumped in $80.00 of gasoline in order to insure that I would NOT have to stop with a load; and of course... forfeit approximately $40 of gasoline to the local company as a result. This has been my most expensive and unwarrented additional cost to move a person since I started using u-haul about 30 years ago. ( I think). I am NOT impressed. Solutions: - Either siphon the additional gasoline from the tank before returning, or - provide some reimbursement for handing over a truck with no gas in the tank, or - AT LEAST MAINTAIN THE VEHICLE. (Even if it does have high mileage). read more