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    U-Haul - Chatsworth

    3.1 (53 reviews)
    Open 7:00 am - 7:00 pm

    Services - U-Haul - Chatsworth

    Propane

    Truck rental

    U-Haul - Chatsworth Photos

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    William wasnt afraid to crawl under the truck to make sure my lights were hookedup right
    Antonio A.

    William is awesome!!! We had some problems connecting the trailer I rented to the old truck I just bought for towing. Not only did he crawl underneath the rear bumper of my old truck to try to get it set up for me, he even popped the hood and tried to check for any loose connections in my wiring underneath the hood. He did all of this with an incredibly positive, cheerful attitude, and he even stayed late just to help me even though the store was already closed. I can't think of very many businesses that would display that level of customer service. William definitely deserves some sort of award from U-Haul corporate, and a bonus and a raise or something. This guy went above and beyond, and did everything with such a great attitude and willingness to help. I can't even think of a time in the past two years where I encountered this level of service anywhere, and this includes luxury resorts that I've stayed at. Thank you so much William, and thank you so much U-Haul. You have definitely made a fan out of me!

    Trash everywhere
    Jennifer J.

    Very disappointing- rented a 26' truck for an event and it came with an empty gas tank (they said the homeless people in the area stole the gas the night before), smelled rotten of cigarettes and had trash all in the cab. The passenger seatbelts were non-existent. The service was not better as the system was very slow and machines were not working properly. I will definitely look for another U-Haul place in the future. Shame- used to be a nice, local place to go.

    New  hitch receiver and plug

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    1 year ago

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    24 days ago

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    2 years ago

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    7 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

    I only fill out my propane at this location. Always friendly and always helpful. So far great experience each time

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    3 years ago

    Worse customer service. Serena is dim and cannot satisfy customers. Contradictory policies. Would rate zero if I could.

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    7 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    4 years ago

    Definitely the best place to rent a truck or a trailer around! They're always friendly and efficient and I highly recommend them!

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    8 years ago

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    8 years ago

    Very unpleasant staff. Gave me truck with broken fuel cup. Don't want to change car. Send to me bad words in Spanish. I will never use it!

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    15 years ago

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    8 years ago

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    8 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - U-Haul - Chatsworth

    Review Highlights - U-Haul - Chatsworth

    Jeremy and Kevin were ESPECIALLY helpful and understanding of my situation.

    Mentioned in 3 reviews

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    5 Star Truck Rental

    5 Star Truck Rental

    (7 reviews)

    Lake Balboa

    The truck I rented was in bad mechanical condition. The interior had not been cleaned because…read morethere was dust everywhere. Company did not wipe down interior which is a big covid risk, Will be reporting this safety hazard. The office is a mess with personal information of other customers laying on desk for everyone to see. Unbelievable how careless a business can be towards personal information such as credit card information and personal identification. Absolutely horrible experience.

    ZERO STARS!!! JUST…read moreTERRIBLE! TRUCK WAS TOTALLY UNSAFE AND UNFIT TO DRIVE. My family rented a 26 ft truck to move from west LA to Reseda! The THE MECHANICAL DEFECTS COULD HAVE COST US OUR LIVES!! The truck speed limit max out at 35mph while empty (driving to location) and 25mph when filled with our furniture. IT CAME TO A TOTAL STOP IN THE MIDDLE OF THE 405 and my uncle had to improvise in order to avoid getting in an accident. To top things off the lift was not working properly and got stuck. Contacted the company and they gave us instructions to EMPTY the oil and let it run. All over the driveway of our new home! After that, the lift got stuck two more times. We ended up paying double to our movers because of extra lifting. It is now parked on the street and we are fearful to drive it back to the office for the return. I am writing this review to shed light on this company's negligence as well as their lack of customer service. They should have sent someone right away to remedy the issue or at least swapped out the vehicle. Totally illegal, unsafe and a hazard to the person renting as well as all others on the road. They should have their license revoked! We will be reporting this to the authorities in the morning!

    U-Haul - Northridge - The view from the parking lot

    U-Haul - Northridge

    (75 reviews)

    Northridge

    It could be quick and easy if the self pick up feature actually worked! Glad we had a reservation…read moreas we got there and there were only a few trucks left. Heard someone just trying to walk in without a reservation and they were turned away. Once we were helped though process moved quickly so we could drive off.

    If I could give zero stars, I would…read more This is hands down the worst experience I've ever had with a storage facility. Not only was I screamed at by one of the staff members (who clearly gets off on power-tripping), but they also locked me out of my fully paid unit with no notice whatsoever. I showed up to move my belongings and found the code had been changed. No call, no email--just locked out of my own property. Let's be clear: I paid for that unit. I don't care if all I had in there was a cotton ball--it was mine. And someone else was given access or it was reassigned without my permission. Completely unethical. Access is granted at random times, nothing is consistent, and it's definitely not what's advertised. This person picks and chooses who gets in and when. It's unprofessional, sketchy, and flat-out disrespectful. And the fact that U-Haul as a franchise allows smucks like this to represent their brand? Honestly pathetic. It's a terrible look and bad for business. I will never rent a U-Haul truck or storage unit again. I'd rather lick a doorknob at a COVID motel than give this company another dime. Save yourself the headache. Go anywhere else

    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    (5 reviews)

    Chatsworth

    I rented a 10 foot truck from U-Haul Neighborhood Dealer on Nordhoff from Richard (the business…read moreowner), and I he billed me twice. When I phoned him to let him know he was not willing to help me in the least, instead saying that I needed to contact U-Haul corporate HQ to ask about a refund. When I asked him why I should have to contact the U-Haul Corporate HQ to resolve an issue that was created by him, and who would credit me for my phone minutes personal time spent resolving the issue, he became really rude and refused to help me any further. When I called the U-Haul Corporate HQ at (800) 468-4285 I was placed on hold for quite a long time by the representative. She eventually came back on the phone to let me know there was "Glitch", and that I should receive a refund in the next 5 to 7 days. She said that it is NOT THEIR RESPONSIBILITY to contact their customers that had been double billed. Isn't double billing a form fraudulent? I wonder how many U-Haul customers were double billed and how much interest they have accrued on the monies received through their "Glitch". At the time of the sale I thought Richard was an honest business owner. I now just think he is a lazy crook... or maybe U-Haul practices bait and switch tactics... or perhaps both. At either rate I have filed a complaint with BBB, and highly recommend that you choose another vendor to work with. If you you have no choice but to do business with U-Haul Neighborhood Dealer on Nordhoff you may want to check your account for double billing. Crooks! I gave U-Haul Neighborhood Dealer on Nordhoff a one star review only because Yelp does not have an option for a zero star review.

    Spoke with the general manager about an issue and he was super cool and respectful. I belief his…read morename was Mike.

    U-Haul - Chatsworth - selfstorage - Updated May 2026

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