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    Public Storage

    3.4 (151 reviews)
    Closed 6:00 am - 6:00 pm
    Updated over 3 months ago

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    1 year ago

    So far, this facility has been no issue to me. It's kept clean and I'm always hoping that it would be a secure facility.

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    Photo of Alysan M.
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    1 year ago

    Price increased on my unit five times in one year! Prices can increase by the hundred in a very short period of time. Beware.

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    11 months ago

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    5 years ago

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    2 years ago

    Thank you Daisy for helping me out with the storage situation. Loved the customer service here. Very clean and professional.

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    3 years ago

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    4 years ago

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    9 years ago

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    Review Highlights - Public Storage

    I am very greatful for all Laura's help this has been a very stressful time for me and she has been a sweetheart.

    Mentioned in 28 reviews

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    It could be quick and easy if the self pick up feature actually worked! Glad we had a reservation…read moreas we got there and there were only a few trucks left. Heard someone just trying to walk in without a reservation and they were turned away. Once we were helped though process moved quickly so we could drive off.

    If I could give zero stars, I would…read more This is hands down the worst experience I've ever had with a storage facility. Not only was I screamed at by one of the staff members (who clearly gets off on power-tripping), but they also locked me out of my fully paid unit with no notice whatsoever. I showed up to move my belongings and found the code had been changed. No call, no email--just locked out of my own property. Let's be clear: I paid for that unit. I don't care if all I had in there was a cotton ball--it was mine. And someone else was given access or it was reassigned without my permission. Completely unethical. Access is granted at random times, nothing is consistent, and it's definitely not what's advertised. This person picks and chooses who gets in and when. It's unprofessional, sketchy, and flat-out disrespectful. And the fact that U-Haul as a franchise allows smucks like this to represent their brand? Honestly pathetic. It's a terrible look and bad for business. I will never rent a U-Haul truck or storage unit again. I'd rather lick a doorknob at a COVID motel than give this company another dime. Save yourself the headache. Go anywhere else

    Public Storage

    Public Storage

    (86 reviews)

    Northridge

    Moved last week to 2 ground floor units at PS. One was not what we wanted so we made our way to…read morethe office. Upon arriving, we met Gabby ....she helped and solved our issue immediately. She was able to secure an even better unit for us side by side our other unit. Her attitude was professional and quick. She is awesome. im so happy to have rented here and have everything safely being stowed while I figure out my life:). thanks PS and especially Gabby!

    I pay $70 a month for a 5x5 unit here, and I honestly regret renewing for this month. When I went…read moreto my unit, there were spiders inside and on my belongings, which is completely unacceptable for the price. I feel disgusted even thinking about it. One manager told me they sprayed and the issue was handled, but when I called another manager later, they told me they've "never had spider issues." So which one is it? Because I definitely saw them. The fact that management isn't even on the same page is frustrating and unprofessional. Now I'm looking at possibly throwing away my baby's clothes because I don't feel comfortable using them after this. I shouldn't have to pay full price for a unit that's not even clean or properly treated for pests. I only paid this month because I didn't want late fees, but I honestly didn't want to continue storing anything here after what I saw. I hope they take this seriously and improve their pest control and communication, because customers should not have to deal with this.

    Public Storage

    Public Storage

    (46 reviews)

    Porter Ranch

    My mother and I had a terrible experience with this storage space, which was so unfortunate because…read morewe live only a half mile from the facility and had to go with another company. We made an appointment to look at the spaces, but when we arrived, the manager did not show up and they do not have regular office hours. We attempted to complete the rental process online but made an error on the size of the space we wanted. This should not have been a big issue. We asked to cancel the reservation and re-book the rental, transferring the one-time application fee to the new space. This is where we couldn't get help. No matter who I called, I could not get anyone to transfer the 29 dollar rental fee to the new space. I was told repeatedly that I would receive a call back from someone authorized to do this. I never got a call back, even after repeated calls. We ended up giving up, forfeiting the 29 dollars and going with Extra Space Storage, which is considerably further from our home, but who had the best customer service experience and the best online rental system. It's unbelievably bad service to avoid helping a potential customer that will pay rent for months or years over a 29 dollar fee, one that we were happy to pay and simply needed to be transferred! I'd give zero stars if I could.

    Do not use Public Storage in Granada Hills on Chatsworth St! We have been renting a storage unit…read morewith them since Dec 2020. The price for the unit was $405.00, it goes up every year! I just got a notice that they raised the monthly rent to $800.00!! It has doubled in price! The unit is full of black widows and their egg sacks. We notified the staff there, they were going to spray, but i don't think they ever did. It got worse! Years ago we used Mission Hills Storage on Rinaldi across from the farmers market. The rates never went up that much each year. Our unit and the facility there was kept clean, never noticed a huge bug problem there. Needless to say, we are removing our things and going to a different storage place. We do not recommend the Public Storage on Chatsworth in Granada Hills!!

    Public Storage - selfstorage - Updated May 2026

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