I have been here for about a year and everything's been great. It's that time where I am grabbing the rest of my things so I had to call to ask a couple questions. Had the privilege to speaking with george today and he was very professional answered all the questions and also assisted me with my final month. He gave me a couple options just in case I need more time and explain to me about possibly Pro rating if I needed additional time. Would definitely recommend this place and if I find myself needing another unit, this will be the place. read more

I just went in today to get some workout equipment and found out that the unit next to mine broke into our storage broke the locks of an expensive trunk, rummaged through my things and certain things are missing. I went to the front to inform them and their response was 'we know, we are going to fix it.' I asked 'when were you guys going to notify me?' 'We were going to wait until you guys come in' he replied. That could have been another 6 months. When I asked for the other units info, I need to file a burglary police report and get a warrant for that information so I can file a lawsuit. Sorry but as soon as the month is over I'm fucking out of here. This is bullshit. I should have read the other reviews as well. read more

Extra Space Storage - Here is the destroyed lock on my trunk - Self Storage Near Me - Chatsworth, California

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I finally emptied my storage unit after being with Extra Space Storage since 2010. I highly recommend them to anyone that needs to store their belongings. Extra Space Storage is secure, clean, and the staff is exceptional! My experience doing business with them has been great! I have always been given great service whether over the phone or in person. Unfortunately, with the sign of the times, my storage unit became very expensive and I just couldn't hold onto it any longer. After several years it was definitely time to say "goodbye". All in all, business with Extra Space Storage was great! I highly recommend them! 5 stars all the way! read more

Great facility, clean and they help when needed. There was a light issue, they came and took care of it. Easy app to access unit and make payments. I feel safe knowing my stuff is in a secure facility. read more

Extra Space Storage - Self Storage Near Me - Chatsworth, California

I have been a customer of this location for many years. Through 3 ownership changes, it remains convenient and well-run. I had an incident today with my lock. Chad, the associate at this Chatsworth location, was very professional and demonstrated good old-fashioned customer service. He is an absolute gentleman and immediately replaced the lock while not charging me for the replacement in recognition of my many years as a valued customer. I did not get the name of the gentleman who performed the lock exchange; however, he was kind, courteous, and respectful. He removed the old lock and took the time to ensure I knew how to use the new lock. I am very grateful for the professionalism of these two attendants and their assistance as I am a senior citizen and find such attributes few and far between in our current culture. These two put the "Extra" in Extra Space Storage. C. Andrade Show less read more

i love Extra Space Storage. I am a costume designer for film and television, one of the production companies I work for uses this storage facility to store our costumes. So I decided to get my own personal storage, and to my surprise Jonathan who I met at one of the locations in Chatsworth was at the front desk. I immediately rented with him because of my good experience with him at our show's storage location. He is professional and attentive. I would highly recommend Extra Space Storage because of him. read more

Chad and Jonathan are the best, extremely knowledgeable and great customer service. I would highly recommend this business.

I have only had my unit for a couple months. The unit is very shabby and the door is really hard to shut to get the lock on. There is a giant hole in the wall right above my unit a small person could sneak into my unit. Now you send me a notice that you are increasing my rate by 30%. That is a huge increase and it hasn't even been a year. At the same time they are advertising units for less than I originally paid. Guess I have to move units now....... read more

Extra Space Storage - 30% rate increase in less than 6 months - Self Storage Near Me - Chatsworth, California

Wont refund money for days not used on unit after you move out - straight theft lol I'd look anywhere other than this company to store your belongings. read more

They are charging me too much now for a 5x5. Guess its time to move my things to a different storage.

I needed storage for two months during a renovation and Extra Space Storage made it so easy! You know how some places sign you up super quickly but then make you battle a minotaur of bureaucracy to cancel? Not here! Sign up and cancellation were both really fast and simple. I'd especially like to thank Char in the front office for being so kind and fun and for making everything so easy. Oh, and the place is super clean too and I never had any problem pulling right up to the storage locker to load/unload. Thanks again! read more

Had a great experience yesterday at Extra Space Storage in Northridge. Jake was very professional in assisting me on getting the proper storage fit for me. read more

Extra Space Storage - Perfect for the space I needed. - Self Storage Near Me - Chatsworth, California

Jake at Extra Space is so nice and helpful. Came to clean up our space and had to cut the lock. Jake did it in no time. Definitely recommend Extra Space Storage. read more

Great place Easy to secure the space Unit was very clean The parking areas and driveways were also kept very clean. Staff was great Also really appreciated the security of the Entire space. Highly recommend!. read more

The price is great we got second month free, it was about 850$ a month . The lady who helped me had a great attitude. They also took the credit card over the phone. read more

Great staff and cleanliness through out the storage facility & the hours fits my schedule

Wonderful experience! I never had to rent the space before, but was in need for it lately, so my choice was Extra Space Storage in Chatsworth. All process was held over the phone and this was the easiest way to do the business I've ever experienced ! Imani was very confident, detail oriented, attentive and professional customer service representative I've ever deal with in my life. Just want to thank you ones again for hassle free and pleasant experience! read more

They have good service, but very expensive. If you're not sure when you're leaving they do prorated payments. So you don't have to pay full month. read more

So far I have been very impressed with the service. The phone rep, Joan, did a great job letting me know what was available, including rates and promotions. About an hour later, I got a call from the site rep asking if I had any questions. Such a call from any company is rare these days. Going to my storage unit soon and will report back if I have any issues. read more

the team was awesome! super helpful with letting me change to a smaller unit! storage space was clean, lot is very spacious and the guys there were friendly!! read more

If you like obnoxious women, you will love this Extra Space location! Daniel Daniels was the nicest guy in the world and very helpful...now you have 2 women who are horrible. I've rented in 3 (yeah I move around a lot) Extra Space Storage facilities in California during the last 10 years and this was the only location where I had rent increases 2-3 times per year. The reviews here are fairly accurate about the increases. I also have one unit at Public Storage (this one my employer pays for). Public Storage is more expensive upfront, however, you will get 1 increase a year which has never been that high. If you want something long term, Public Storage often is slightly cheaper. If you need something less than 5 months, than Extra Space is the cheaper way to go. read more

I am very happy with the price I got for my new storage unit. The online rental process was very easy. However, after completing the rental process I received an email saying that I could move in right away and that my lock would be waiting for me in the unit, but when I got there with my stuff there was no lock where the email said it would be. The office was closed at this point so I had to come back the next morning which hindered my moving process. Also, one of the gates seems to be out of order so there is only one gate for entering and exiting the facility and the automatic sensor is broken on this gate so to get out you have to get out of the car to walk to the other side to type in the code and then come back to the car to drive out. The guy who works in the office is kind and friendly but stressed and overworked! read more

I dealt with Shar this morning she was awesome. The process to get a unit was simple . I got 20 by 25 size They gave me one month free. !! Great deals , good customer service read more

I've had a storage unit here since 2016. I can't say enough about the excellent staff here. They have been so helpful and treat me like a valued customer. "Shar" or "Char" has been helping me for years. I even got another storage unit for my mom. Shoutout to Jake! He helped me transfer to a smaller unit recently. The whole process was quick and painless. He took the time to listen to my questions and concerns. I truly appreciate the staff here. Keep up the good work! read more

Love this place! Very reasonably priced! Great location easy and convenient! The staff is super helpful and friendly!

This five-star is for Shar/Char (?). Thank you so much for always being so professional, hardworking, helpful and kind! I really appreciate you and Jake. You are the best storage facility team I have ever had the pleasure of working with. You both deserve a raise! read more

I had to put my family belongings into storage last minute. I was stressed out and running out of options until JAKE came along and give me a solution too my problem. He was very understanding and helpful!! If you need extra storage or an extra professional opinion This is the place and Jake is the guy! I'm glad I came to this facility!! read more

The manager was an awesome guy and he helped us out with picking out the right storage. The place was nice and clean and would definitely recommend friends and family. read more

First this place is a GEM to rent from its opened until 9pm and easy access. The place is well managed and the staff is very kind and friendly. Due to Covid they are not charging late fees or doing auctions at this time which all of us out here could use that kind of break. I've been at many storage places and this one keeps me coming back mostly because of the staff it keeps. Jake is the New guy on the block here and he is a wonderful guy who takes the time to speak to you and find your needs. I told him I was interested in down sizing and he called me next day with my options. Talk about being on it. He is a great listener and his customer service skills are impeccable. Every time I see jake, I call him "Jake from Statefarm" it's a joke we have however. He is curtious and always in an upbeat mood. This is the kind of guy you want running the show and I wanted to commend him for a job well done. Hope his job reads this review because he deserves a good pat on the back here. Thank you to JAKE FOR GREAT CUSTOMER SERVICE and always handling my needs read more

I've had my storage unit for a year or so now and I didn't think I'd fill up my 5x15 space but I was mistaken. With no space to walk and more incoming work supplies I needed a bigger unit. I called the office and spoke with Jake. He was definitely helpful and found a larger unit for a great price. Ive never had a problem with the customer service here, they have always been friendly and helpful. read more

I've become totally disappointed with this company. It's business practice and customer care model is callously abusive and unfair. Should you bw a prospective customer (s), BE WARNED !!! read more

I recently rented a storage space for the 1st time and spoke with Jake at the location here in Chatsworth. I can tell you I was extremely impressed with his ability to articulate all the details I needed to know in a very thorough and expeditious manner with utmost professionalism. He truly has a passion for excellent customer service as witnessed during our conversation and has been extremely helpful since then with a couple of phone calls I made to him with questions. This is a great Storage facility and with Jake at the helm a sure bet for excellence in service!! read more

Was there for a little over 3 years and it wasn't horrible .. It was just bad . There were multiple break in's that I actually seen the first month I moved in . Not too surprising because there is more than a handful of individuals who live in the units especially after office hours . Rent increases weren't that bad till recently. My rent was raised $80+ a month on a $200 unit last month . I am signed up for paperless billing so I didn't notice till I was charged. When I called I was told " the manager is in charge of increases and to talk to him about it " I came in the office a little hot headed and the manager explained they sent a post card the size of a saltine in the mail ( even tho I'm signed up for paperless billing ) and he has nothing to do with the price increase. He also gave me a I really don't care and there's nothing you can do about it attitude. Long story short I decided to move out . I was able to find a unit down the street for a cheaper price that I was originally paying here . read more

I've never rented a personal storage space and didn't know anything about size, rates, inside or outside, but I was very pleased with both Jake and Char. Jake started me off with full explanations and intricacies of how everything worked and Char patiently toured me around until I found the perfect space for me. read more

Never used a storage place and this one was referred by a business colleague as were a couple other places. Checked them all out as well as other locations and decided to go Extra Space Storage on Prairie Street in Chatsworth after speaking to Chad. He was great. I had called several times with questions and each time he was patient, professional, and very helpful in answering my questions as well as checking to make sure I was getting the best rate. One thing I didn't like was that rates constantly change. You'll look online and rates are constantly changing so by the time you more than likely sign your contract your paying more. There is also insurance costs, etc. which bump your rate a fair amount. In summary, Chad at the Prairie location was great, but fluctuating rates really suck. read more

All staff is good here from management on down. Probably the best customer service at any rental facility I've dealt with. Good rate on clean, secure unit. A+ read more

We have had a unit here for a number of years whether for clients or personal. No problems with entry or exit, including arranging a shredding company truck coming in. We needed a replacement lock put on one unit and it was handled seamlessly. The staff is nice and helpful too! read more

I've been with extra space for over 6 years. I currently moved locations and have never had any problems at the other location. Well today the manager Char at this location got very aggressive with me verbally and then said I was the one who was being aggressive towards her when I was just simply responding to her aggressiveness. I wasn't being rude all I said was I was going to pay my bill and she said there's no need for you to get aggressive with me. Which I wasn't so I didn't sweat it. I called to make my payment online so I didn't have to have to deal with her rude and aggressive behavior. So when I went on to get my gate access she said that they wil not accept my payment next month because "I wanna as aggressive". This extra space manager is extremely rude all the time and comes off aggressively all the time. I just never let it bother me because I don't have to interact with her. But I would not recommend this extra Soave to anyone. She is rude and aggressive. Not to mention when I first went into the office to pay she didn't even acknowledge that she was aware I was there then after a minute or two a car is exiting and I'm blocking the gate to which I ho out to move my vehicle she chases me out telling me I need to pay my bill. Very unprofessional and definitely shouldn't be working with people. Some people are meant to work with boxes. read more

This storage management is very rude , condescending, and over charges for units by increasing rates during covid times the staff is very illiterate and racist that insults customers they have no management skills specialist in lying they deleted my payment that was on file and than sent me a letter for not making payment on time and charged fees the executive manager called was in human not hearing customer complaint but started attacking me and making threats these people are who filled racist and low mind thinkers that lie and give you notice to leave without a written one month notice this store will be reported to authorities for making threats i have had a space for almost 3 years never missed one payment even after they kept increasing monthly rent i Don't recommend this place to anyone as there staff is rude that has no manners and to get more money they cancel your direct payment and charge late fees the managers are under the influence once when i went in they were drinking alcohol so be careful before choosing this place for storage Please be careful as they also have access to your units to steal from it after hours read more

I dont like the fact that their pricing is so all over the place, which makes them look sneeky. In my previous review, I had spoke with Brandi. Below, I cut and pasted the paragraph about our conversation, that I will be updating and commenting on and why there are now 2 stars. XXX She quoted me $161.00 for the unit I wanted, I said, but I saw it for $138.00 thats why I called. She said oh I can do that for you but for $137.00. I said ok great, but is the price going to go up after a certain amount of time? or gradually?.. she said no, but it depends on the competition and if it did happen to go up, they would give me plenty of notice. and it wouldnt go up in a large sum, just by a few dollars. 1. I forgave the fact that she tried to charge me the highest price when there were much lower prices out there. 2. I forgave the fact that a FREE month actually costs $29.00. 3. I forgave the fact that it wasnt $137.00 a month like she said, after the paperwork is done, it actually costs $147.00, because you have to have insurance for a additional $10.00. This was not a option but required. 4.But why they lost stars was because below was the final straw. I was there 3 months 1st month Free but really cost $29.00 2nd month $147.00 3rd month bill $160.00..... what!!... really?...seriously? ....I moved out. I feel its a a shady way to do business, when a company isnt straight forward with their clients. read more