I have had a great experience at Public Storage. The people I worked with have been really helpful…read moreand courteous at all times. When I wanted to switch from a smaller unit to a larger one at short notice, Stephanie went above and beyond and was super helpful with the process. The place is clean and well maintained and accessible from both freeway exits off 101. Excellent facility and great customer service. 5 stars from me!

Awful service from Vickie, just rude, callous and arrogant…read more They put a lien on my daughters unit despite her being a client for two years after she was unable to enter a new card to pay for the unit from Spain. She called, e-mailed and left messages with no response and then was told that she needs to hand over a $1300 chsiers check or her belongings would be auctioned off. This in tandem with them indiscriminately and without notice jacking up her monthly rent by over 70%. In addition her rent is now 50% more than what they are offering people for the same units. Awful experience. Will pay the fees and then move everything out. Stay away for this place as it's atrocious.

Update on last review. Oscar at corporate came through. Great customer service. Used Common Sense…read more Thank you.

Cheaper storage rates without the yearly price increases. I heated unlike storage should be dirty…read morecheap. Not here

I'm back again with Public Storage in Belmont! I have temporary storage needs from time to time,…read moreand Belmont Public Storage is always my go to. Whether I'm using the main location in the large building or the original location with the drive up units, they've both been amazing. One of the things I love most is how easy they make the process. Many times I've been able to get a new unit the same day... yes, there are definitely those emergency moments! I also love the newer features that let you rent a unit over the phone or online. It makes everything even more convenient and seamless. The management team is also outstanding. Everyone has always been helpful, responsive, and easy to work with, which makes a huge difference during stressful moments. Highly recommend if you're looking for clean, easy, reliable storage with a great team.

I decided to come to this location because of other good reviews on Yelp about how helpful the…read moreproperty manager was. Her name is Stephanie and I was able to speak with her at the location regarding getting a storage unit. The reviews were right, she did an excellent job and made it a great experience for me, answering all my questions and showing me the property and units. The whole process was a breeze. Thank you, Stephanie!

I misunderstood the pricing on a promotion and Liz was very understanding by allowing me to cancel.read more

Small difficult parking in front. Hard to turn left onto Middlefield on exit. Lots of Costco…read moretraffic. Front Desk staff could be friendly and more helpful. The plus size woman that works there is extremely brusk and decided it's OK to take a half hour lunch in the middle of the business day even though their hours show they are open for business.

When I was moving for the 2nd time in 8 months, I immediately contacted James at Budget Movers and…read morehired them again! He communicated well before moving day, and on the day of, and he and the 2 other movers did a great job loading up and moving my furniture and rugs into my new place. I think the cost was quite reasonable, and they accommodated my need to try furniture in a few spots before I was sure.

James and his team are always excellent to work with. They are fast, trustworthy, and reliable…read more Repeat customer here :)

Vicky (and Stephanie) were very helpful with quick communication when I lost my keys and gave…read moreprocedure - which is you get a locksmith to come and drill the lock. Similar to other reviews I had a price increase communicated to me with about a month notice and that was within 4 months of starting... I went from 153 to 203 per month. All in all, ok overall. Grateful for Vicky's help as I exited today.

No problems. Easy access and exactly what it should have been. Manager was helpful and called when…read moreI missed a payment to keep my stuff secure.

I had a great experience with Bay Area Self Storage. I received a free month when I signed up and…read morefound that the access was easy and appreciated the security system they have in place. The one-story-only aspect is huge, too. The pricing was pretty competitive. I could have gotten a bit of a lower place somewhere else, but only on a second or higher floor. I just cleared out my space and the manager came by and reminded me to sign the ten-day intention to vacate. I thanked him for the reminder and signed it and the contract was terminated quickly. I'd return to Bay Area SS in the future if I need space again. I think management has changed since the past review so that probably explains the difference between the two reviews.

They raised my rent $100 per month with out letting me know!!…read moreThe Senior discount isn't even worth it!!!

I've been storing my items here for over a year. Horrible customer service…read more Had and issues with a guy who hangs out in his shed from 9-7pm. Is this storage or homeless shelter? He stores and tried to sell his bikes from the shed. He stated some of the $1000 bikes were found or given to him. He offered to sell me a bike that was the exact same Specialized model and color as a bike that was stolen 2 months earlier from me. I called the cops and let them sort it out. I'll leave the rest of the details out as that is between the police and the guy. The manager decided to intervene in the police investigation. The manager was ignorant and decided to berate my wife and I because she had a preexisting 10 year relationship (stated by her) with the guy and that I should have taken my concerns to her before calling the cops. She wanted me to notify her that i suspected him of possessing a stolen bike (so she could notify him?) Yeah, that's just moronic. You notify the police and let them deal with it. And she was angry at me for calling police. Bad management putting itself in a police matter. When it comes to issues, legal or criminal, she's not thinking straight or protecting all customers.

A little older facility, but the mmanager is top knotch. Customer service is amazing.read more