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    Extra Space Storage

    3.3 (56 reviews)
    Closed 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

    Extra Space Storage Photos

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    Rummaged my locker
    Mickey R.

    DO NOT USE THIS PLACE, YOUR LOCKER WILL BE BROKEN INTO, YOU WILL DEAL WITH DRUNKS AND VAGRANTS AND THE UNIT IS LEFT UNSECURED. HORRIBLE COMPANY!! I have had a storage unit here for years. It originally started great, but over the past 4 years it's become a horrific experience. They seem more focused on not filling up the garbage dumpster than anything. A Flood one year closed the facility for several months and I could not access my demonstration equipment, but that the gate is always broken so left wide open, i was put near a guy who was always drunk and passed out in front of my locker, one time I had to call the police to get him to move so I could access, he was angry and threatened me when I woke him up to move so I could access my locker. This week I went to get my Christmas stand and lights, there was a different lock on my unit. I went to the office and the manager (Sal) , asked if I had changed locks, SMH. Then he checked my account, all paid as I have for the last several years. I asked him if he had any theft on site and he said "No". He cuts the lock off my unit and it's been ransacked. All of my good stuff has been stolen. I found a wedding dress and other things that Sal said were from another locker around the corner who had her locker broken into and had also been robbed. My cut lock was on the floor. I asked him when she had been robbed and it was several months ago, I asked about the cameras and alarms, apparently the alarms had been disconnected in May when they replaced the gate. So my locker was completely unprotected. I asked if it was safer for the lockers closer to the office and he said no, that thieves had also hit lockers close to the office. So no place is safe at this facility. NO LONGER HAS ALARMS OR SECURITY. Sal seemed very pleased though with his 90% occupancy rates. I had to go to the sheriffs office for a report, the insurance they make you take covers 2k and I am missing 5k worth of household items and personal items. I had to fill out police report 1hour and now waiting for the adjuster to call. IF YOU VALUE YOUR SAFE STORAGE OF YOUR BELONGINGS, THIS IS NOT THE PLACE FOR YOU. HE SEEMED LIKE HE DIDN'T CARE AT ALL. More costs for less security. The only good thing is that the crooks left a wedding dress and photo album from another locker that was broken into at the same time. The used to have alarms for the units but no more, they let people come and go, they will cut your lock as they did mine, and the management doesn't care.

    Robert O.

    RENTER BEWARE - Your initial agreed upon rental rate may not last long. I started my rental agreement with this Extra Space location in May of this year. Rate they quoted me for a large unit was reasonable for its size. I asked if it was a promotional rate and they confirmed no, it was a normal rate. As it is a month to month contract, I asked if they typically raised rates and they said they "occassionally" adjust rates based on market changes. Today, less than 6 months later, I received notice in the mail that my monthly rate would increase by $35.00 (16% increase) starting next month. I called their corporate office and the person I spoke to said I should talk to the specific branch manager, as prices are set locally. So I called the manager for this site (Sal) and he said that its corporate that decides when and how much to adjust rates, that he had nothing to do with that. He did say that the first rate increase typically happens 5-6 months after first renting; and then expect additional increases of about the same month every 8-12 months thereafter. Although he did not say this is a policy, he described it as "what typically occurs". So what you can expect from Extra Space based on my experience: 15 - 16 percent increase after first 6 months; and 15-16 percent increase every 8-12 months thereafter. To put that in persepctive, a $230.00 montly rent can potentially increase to: 265.00 within 6 first months. 300.00 within 14 months of initial renting. 335.00 within 21 months of initial renting. I'm now looking for a new place to store my stuff. If you know you'll need long term storage, consider choosing a place that leases yearly instead of month to month. Editing 9/28/19 in response to Jim R. of Extra Space Storage: Hi Jim, thank you for taking the time to reply to my review of Extra Space. Yes, your explanation that Extra Space "occassionally" increasing rates is exactly what the staff at the Harbor Drive location told me when I first signed in May of this year. Here's the thing: Increasing my rent 35 dollars in the first six months, followed by anticipated additional similar increases every 8-12 months thereafter (as explained to me yesterday by the local manager) is not "occassional" increase; rather that is systematic incremental rate raising. I currently pay $230.00 a month for an extra space unit, which was NOT a promotional price. To increase the price by 35.00 in six months with expectation that it will increase by same price again in less than a year after that increase is quite frankly, predatory, unethical bussiness practices. I am not alone in this experience, I have seen numerous other yelp reciews expressing this same concern. If Extra Space beleives this it is acceptable to raise rates so quickly, at least consider being more transparent to your customers at time of signing so correct expextations are set. And 888-STORAGE was the very first call I made yesterday and I was informed I needed to discuss my concern with the local branch manager. Happy to call again, assuming Extra Space is willing to remedy this price increase practice. But if all Extra Space is going to do on the call, is explain why they "occassionally" raise rates, then no thanks, it was explained to me once already. Let me know. Until then, my review stands as is and I'll find another place before 10/27. Kind regards, Robert

    Stains on the floor are from when the building flooded from the roof down to the 3rd floor units and ruined everything

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    3 months ago

    Amazing customer service!!!! The manager goes the extra mile to make sure things are safe!

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    4 months ago

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    Emily S.

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    2 years ago

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    Emily S.

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    9 months ago

    My unit was clean and the staff was prepared and the elevators were big enough to fit my couch. Thank you!

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    11 months ago

    Jeremy was exceptionally helpful, professional, and prompt. I highly recommend renting from this location and be sure to ask for Jeremy.

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    5 years ago

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    2 years ago

    Exceptional service, Taylor was super helpful. Ive always had good luck at Extra Space, but Belmont location is best.

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    2 years ago

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    4 years ago

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    6 years ago

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    Emily S.

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    3 years ago

    The team there has been responsive and very helpful. The property is clean and well managed.

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    Emily S.

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    3 years ago

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    7 years ago

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    18 years ago

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    3 years ago

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    8 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    4 years ago

    Excellent service! Safe , clean and reliable. Management and staff very considerate.

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    Emily S.

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    16 years ago

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    15 years ago

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    5 years ago

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    Emily S.

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    5 years ago

    Jorge was amazing. He made the process of signing up as painless as possible. He was a delight to speak with. Thank you

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    Emily S.

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    13 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    He was super helpful in helping us find a good one that will best suit our needs.

    Mentioned in 3 reviews

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    Extra Space Storage - selfstorage - Updated May 2026

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