My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Great facility great staff Climate controlled…read moreAccess controlled Not too busy Clean rooms

Absolutely horrible, you can't get into your unit and the rate increase is 100%, please be advised!…read moreI received an automated message from Emily with no way to reach Emily. I would like a call back if possible please and thank you.

Movers did a very good job was very careful with my furniture. Excellent job. I recommend this…read moreplace!

I should've listened to the reviews on this company that were so low. Unfortunately, we were in a…read morepinch needed to move quickly after another moving company canceled. I spoke with someone on the phone who gave a low quote, had immediate availability, and I understood the terms of the quote which were they charge a full hour just to come to your house for travel and then a two hour minimum. Our move went two hours over the minimum. This was not helped by the fact that they insisted on taking their time to wrap everything in plastic wrap even when we had some cheap stuff that we said just throw it on the truck we don't care, and disassembling things that really didn't require it. Our house was only 900 square feet and we did not have all that much and were moving less than a mile away, not across the state or country. We had to finally stop them and say this is getting to be too long and decided to dismount and move our TVs and bed frames by ourselves the next day. We were fine with paying for the extra two hours. Then comes the surprise: A $400 FEE FOR MATERIALS. What materials? Plastic wrap and packaging tape, and I suppose depreciation on their moving blankets? Seriously folks, this company will get you one way or another. Make sure that you have wrapped up everything yourself. Their workers were personable and hard-working, but the business model here is to ensure you go over the two hour minimum and to charge an exorbitant rate for materials. Do not be deceived on the phone when making the initial appointment by their very knowledgeable and reassuring booking staff. That's why I thought a two star rating must have been a mistake. I was talking to a real person. The text messages that were sent seemed to have prepackaged responses and I ask if I was talking to a bot they said no. They claimed their Yelp rating is low because they "don't pay for reviews like other companies." Well, I'm a real customer and have paid dearly to provide you, the unwitting consumer, with this review. Moving is stressful enough. Getting ripped off is just insult to injury. Their phone number will come up as spam on your phone, and if you've made it this far reading this review, you can understand why. If you're desperate and have lots of cash to burn, this company will be great. However, avoid if you can!

I rented a unit for 3 years and was extremely satisfied - everything is clean, well organized and…read moretaken care of, and very reasonably priced. I especially want to thank Denise and Wade for the wonderful service. The lease I had with U-Store was one of the greatest experiences ever. I'm so sorry I can't continue the lease, but since I have to give up my staging business I just didn't have a choice. They went above and beyond and helped me with all my questions and concerns. A good example was when they found I hadn't locked my unit properly that same day - I could have lost all my inventory!! It just shows they care about their work and about their customers. I always felt I was in good hands, plus they've both been a joy to work with. Denise and Wade were always polite, welcoming and happy. I highly recommend this business!! I sure hope I can use this business again in the future.

Been using this location for 4 year. Wade has been awesome. They have accommodated our needs year…read moreafter year. We only need the storage while gone for the summer. Every year we have a new set of needs. We have found the units clean and very reasonable in price. The are easily accessible via our Otterbein location.

The girl working the desk could use more training on professional etiquette. She may not have…read moreappreciated me knocking on the window while she has to go use the bathroom... Well so did I but the men's room was out of order and now I'm standing outside in the hot heat waiting to get my ID so I can find somewhere outside to pee like some kind of animal. My only thought was that I hope this little girl working the desk was ok, Besides that the place was clean accessible nice and cool idk if the water fountains were working. I got my unit at a great rate and I didn't even have to meet with a rep to make the process. Thank you. Here's an idea that I want in on. "Lock the push carts up and track or charge the last renter who use their own code to sign it out.J.A.W"

They have a roach infestation. Thought it was safe since it was a new facility. After moving in,…read morebathroom was often inoperable, as well as the water fountain. Elevator was falling apart...roaches EVERYWHERE, but it was too late. Our stuff was already impacted. And they raise the price on you after 4 months. went from $115 to $150. Don't do it. They say it's a $1 for the first month, but you end up paying $50 for insurance, administrative fees, and their lock. Choose a different public storage.

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Great clean storage unit. It's really nice to have a parking area and entrance that's covered so if…read moreyou're moving things and the weather is not favorable it won't impact the process. Ultimately, especially if you live or are moving to downtown Baltimore I recommend using this storage place as it affords you quick access to things you might not always want in apartments that are most likely smaller than if you lived further outside of the downtown area. Finally, the staff is very nice and helpful. The only reason I'm not giving it 5 as tars is because whenever I come after closing there's almost always homeless people sitting in the relatively small parking space. Nothing that keeps me from still dropping things off, but it can be a little alarming as there's one guy who's definitely struggling with mental health challenges and will randomly start yelling.

Bad and sad arbitrarily increase rates from $65 to $ 185…read moreBig Scam !!! After moving in , the price was triple after 2 or 3 months. Basically when moving in be prepared to to move out after 2 months. I wish I could leave no stars.

Here is an update regarding an encounter with the Public Storage facility at 1415 Russell Street. I…read moreeither misunderstood or was misinformed by a staffer regarding leaving parked vehicles on the lost after closing. My rental vehicle was towed as I drove a U-haul to complete a move. The staffer took note and instructed me to call the tow company posted sign on the facility's line access gate. It cost me $315 ( $300 for the tow and $15 per day storage fee not to exceed $500). That Saturady I left a message on District Manager, Brad Neski's phone. I explained the circumstances and without going into detail about the status of my account with Public Storage; asked him to recompense a fraction of the cost based on previous clients' shared experiences similar to mine. Mr. Neski is a relatively new manager covering a wide region of the DMV. After due diligence reaching out the Auto Barn tow company, who by the way, never returned his call (Why would they? Their people got paid!). Within 48 hours Mr. Neski kept me abreast of the developments and made a decision to "make it right" and made a fair offer, which made me grateful. If you live downtown Baltimore and you're in a transitional period and you need a clean, well-maintained, climate control facility super close to 95 North and South on ramps. The 1415 Russell Street Public Storage will take very good care you. Thanks, Brad!

Beware !! If you rent the longer you have it the more they charge. Worse than that you are billed…read moreat the beginning of the month. So that means if you move out on the second day of the month you have to pay the rent for the whole month. No pro rating. Also if you move out on the second day they will rent your unit out again so they are getting paid double for the same unit. Its sadly a very bad way to do business. A lot of the time there is not anyone from the company even at the facility so if you need help in anyway there is no one there.

very quick and friendly process great customer service Dominque would recommend to anyone that…read morelooking for self storage

This is the worst storage facility ever. I stored my things at the Patapsco location and it was an…read moreawful experience. The storage light was broken and the door was broke. The storage had rats and they damaged my property but because it was so disgusting I had already thrown my damaged property away and swept all of rat droppings off my belongings I couldn't file a claim. I will never use this company again nor will I recommend them to anyone.

I have a real estate team in the DMV. We sell over 80 homes a year. I highly recommend Dragan and…read morethe team at Zip. My clients have been very pleased with the white glove service and careful approach. If they make a mistake and its rare, they fix it. This is the kind of business I like to work with!

Never again it pays to learn and learn I did . Karma dies not forget address. They act all nice…read moreupfront , no communication poor services no one can tell you when you will get delivery. DO NOT RECOMMEND!!!!!!