Do not come to this place! Very Rude, unprofessional with a severe lack of integrity. Was very confrontational and yelling at my friend and I as soon as we walked in the door to talk about the dress they ruined, telling us to stop talking, threatening to call the police although we did not do anything wrong. We just wanted a refund for the poor workmanship, but the owner did not take any responsibility and blames the customer or dry cleaner for his poor work.
Below is the story of what I went through:
For my bridesmaid dress, I requested my dress to be hemmed, straps tightened, and the chest area adjusted. The day that I picked it up, stupid me I did not check my dress, assuming that they had done a good job. Imagine my surprise when I saw the hem and then later on the zipper area Please see the pictures). The hem annoyed me the most because I had to walk down the aisle with a raggedy hem.
When I came back to store, the owner and another lady at first denied that I got the dress done at their place. I picked up the dress on Friday and came to see them when I was back in town. They also blamed their dry cleaner for the hem and told me to come back in two days. I became suspicious because I researched that dry cleaner does not unravel the hem unless the seams was done badly. So I came back with my friend. Immediately, the owner was yelling and accusatory and said that he didn't believe my story and demanded that I bring a picture from the wedding that showed the hem in disarray. He accused me of being shady because I didn't call him on the day of the wedding, that I brought it in four days after I picked it up, and that the dress was worn.
If anyone has been part of the bridal party, you know that the day can be very hectic. Who has time to call their tailor and demand it to be fixed immediately? You just do what you can and continue on with the program. Plus, the wedding was one hour away from the store. Is he going to be able to do anything about it the day of the wedding? He claimed that it was perfect when it arrived at the dry cleaner and both (the owner and the dry cleaner) claimed that I stepped on the dress so that is why the hem became undone.
If you look closely at my dress, you can see that there are small parts of strands still sticking out where the hem was still intact. How can I selectively only make about less than 1 cm of hem to become undone? Also, if I stepped on the dress and made the hem to become undone, then the whole bottom should not have any stitch left. But that is not the case. You can see that there are parts of the dress where the stitch is still intact. When I told him that it became undone from the dry cleaning due to bad stitch, the owner claimed that with his skills, you can wash the clothes many times and the stitch will still be intact.
I only dry cleaned the dress once so OBVIOUSLY that showed his skills are bad. Plus, all of the other bridesmaid got their dress hemmed as well. They stepped on it throughout the day and hem remained intact. Beside the hem, you can see that they are not professional as well. The zipper area still had loose stitches that they did not bother to make it clean and pretty. I paid $120 ($99 for alterations and $21 for dry cleaning). This place is OVERPRICED WITH HORRIBLE SKILLS. Plus, you should not trust someone who will willingly blame their partner for 20+ years when something goes wrong. read more