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    Express Performance Center

    4.1 (79 reviews)
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    Services - Express Performance Center

    Auto maintenance

    Auto repairs

    Auto battery or electrical system repair

    3 More Services

    Auto brake repair

    Auto light repair

    Routine automotive maintenance

    Express Performance Center Photos

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    Recommended Reviews - Express Performance Center

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    Reviews With Photos

    1 and 2. Photo shared as an example of what kind of hitch I wanted.  3. Exampled shared of what I did NOT want. 4. My installed hitch.

    TLDR: I thought I was getting a hitch that looked like pictures 1 and 2, expressly communicated that I didn't want a hitch that looked like picture 3 (under the bumper line), but got picture 4. When I communicated this, they didn't care - at all - and laughed at me as I left. I called Express Performance Center to ask about their comfort cutting into a bumper for a hitch install with the OEM hitch (pictures 1 and 2) for my Forester Wilderness. I was originally planning on ordering the OEM hitch, but during the call learned about Curt (after market, no concerns). I was assured that they were very comfortable with cutting into the bumper/cladding and had, in fact, just installed a hitch on a Wilderness the week prior. I asked for confirmation that the Curt hitch would be installed up into the bumper cladding, hence why I was asking about their comfort doing this kind of work. I was assured, yes, he explained that this was a "concealed hitch" and designed to be installed that way. We talked about how they use a trim to make sure the cut looks clean afterwards. This was all in line with my expectations based on Picture 1, so I went to their store to order the part. To make extra sure that we were on the same page, while in person, I showed him pictures of what I wanted (1 and 2), and showed him specifically what I did not want (3). I emphasized several times that I did not want the style of hitch that was under the line of the bumper; I understood this included cutting the bumper cladding which is why I had asked about their comfort cutting into this and why I brought in pictures with me before ordering. This was the most important thing for me in ordering a hitch, so I felt that I overemphasized my expectations on this. When looking at picture 1 together, I was told that it will look just like that and that the only difference would be that it wouldn't have the Subaru logo. We laughed. It was a pleasant exchange. When we reviewed the specs provided by the hitch manufacturer, the included picture was of a Subaru Forester Sport and the hitch was below the bumper line. I pointed it out and confirmed that mine wouldn't look like that - it would be up into the cladding. The bumper for the Forester Wilderness is not the same as the Sport, so I was not concerned with this difference. I trusted him. We did look at the manufacturer-provided specs for where to cut the bumper together - I laughed and commented that it didn't mean much to me, but as long as it made sense to him, we were good. I thought we were on the same page. When I arrived, I could immediately see that what I *thought* I had ordered was not what had been installed on my Wilderness (picture 4). When I communicated as much, the employee stated and then re-stated, rather defensively, that we had ordered it together - I had seen pictures, the part number, the specs - and that this is what I had ordered. All of this was correct but, again, I thought that the install on my Wilderness would be into the bumper, like the pictures I had shown him. Like he had affirmed for me prior to purchase. I am not going to understand all of the specs, but what I can do is show you a picture and say, "This is what I want". It is your job as the expert to say "Yes, this is what it will look like." "or "No, you should really order the OEM hitch." I would have happily ordered the OEM hitch and had them do the install. I do not think he purposely tried to mislead me, but what I was perhaps most disappointed in was when I was clearly upset with the result of their work, he was in NO WAY concerned with making it right. More than once he said, "What do you want me to do about it?". I was told quite bluntly that I could either pay them to take it off ($239 for the initial install + another $239 to take it off), or I could pay the $500 remaining on my balance. These were my two options. At no point was there any effort made to make it right for their customer, or an acknowledgement of their role in the misunderstanding that got us here. I would have happily met them in the middle, had them taken off the hitch (at their expense to make things right), and returned with an OEM hitch to complete the install, paying for the 2nd install. So this was my lesson learned. Express Performance Center got me for my $600 and put me in a position of no win: take the hitch I don't want, or pay for an additional 2 hours of labor to take it off at nearly the same cost. They are the experts. I trusted them and they were unable to communicate to me that what I wanted (pictures 1 and 2) did not match the hitch being ordered and would look like picture 3 when installed. Sharing so that others can learn from my lesson. PS - to the Express Performance Center team, I could hear you laughing at me as I left the store. Furthering my lasting opinion that you do not care about your customers or making sure they are happy with your work at time of payment.

    Express Performance, Santee, California is, from my personal experience, the best service in their industry nationwide. Women (as I am) should feel comfortable about utilizing this service in any capacity that they serve; my experience with them is that the staff were capable and and efficiently effective when installing my camper tie downs, and replacing a defective electrical plug in my pickup too. This may sound trivial but it was imperative needs and totally stressing me out. Thank goodness for this amazing service and their fabulous customer service and team.

    Denise H.

    This place is great. They ordered the tow hitch I needed and installed it in less than an hour. Price was reasonable and around the same as what U-Haul quoted. U-Haul would have had me drop off my vehicle for the day so having this done so quickly by Express Performance Center was awesome!

    Inside front office!

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    15 years ago

    They take advantage of female customers! Their quotes lie and don't hold up 2 weeks later

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    12 years ago

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    7 years ago

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    9 years ago

    Thanks Tim! My truck sounds awesome! I appreciate the quick turn around. I will definitely recommend your place to everyone!

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    15 years ago

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    7 years ago

    Put a nerf bar om my Silverado , had it in stock, put it on that minute. Great service Great price

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    12 years ago

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    8 years ago

    These guys will go above and beyond to make sure you get the right exhaust. Quality work and great prices .... ask for Tim

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    9 years ago

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    9 years ago

    Excellent customer service! Would recommend to everyone who wants to be taken care of with integrity!

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    Page 2 of 2

    Ask the Community - Express Performance Center

    Review Highlights - Express Performance Center

    Tim pulled some magic and had them there by that afternoon when it normally would've taken a couple of days.

    Mentioned in 6 reviews

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    Walmart Auto Care Centers

    Walmart Auto Care Centers

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    I highly recognize Ramon for his honest and hardworking service. I come to this location because I…read morereally like Ramon's work. One time I came at 7 PM and he immediately helped me and changed my oil. Today I had a flat tire, and Ramon fixed it himself quickly and with care. Also, Fred at the front who took my car information was very polite and helpful -- great customer service from the start. They are both great guys -- please take good care of them, encourage them, and give them the reward they deserve.

    Do NOT take your car here. I went on a Sunday to have a flat tire repaired, only because other…read moreoptions were closed. I waited nearly TWO HOURS for them to come back and tell me the tire was not repairable, that I needed a replacement. My car hadn't moved an inch in that time. They said they could order a new tire, I could make an appointment to get it changed. I agreed to do it, came back on Tuesday at 4:00 for said appointment. The tech said it would take about a 1.5 hours. I couldn't see adding on even more wait time, so I took the tire and left (took 1/2 hour total). Called Discount Tire, they said sure, they'd install the tire, bring it in. I did so, was told it would take less than an hour (they would see if I needed a new tire or if they could repair the old, then make the call). I went across the street to relax, was called within 25 minutes, job done! They had to replace the tire, said... No charge! Now, that's service!

    Autoworks Parts

    Autoworks Parts

    (5 reviews)

    One of the best decisions I made was taking my 1966 Mustang Coupe to Autoworks Restomod/Autoworks…read moreParts in Santee, CA. I've had my Mustang since 1997 so needless to say, I've been to a fair share of auto shops over the years. I was referred to Autoworks Restomod by another classic Mustang owner, and reached out to them through Instagram asking if they'd be able to help with the issues I was experiencing with my '66. My Mustang has quite a bit of aftermarket work done to it such as a 1989 5.0 EFI motor with an AOD transmission, power disc breaks, coil over suspension, custom wheels/axles, and a custom rear end, so it has been difficult to find a shop that could work on it. Even before ever stepping through the door, or meeting them in person, the level of service that I received from them was impressive. They were quick to respond, seemed genuinely engaged with my situation and the questions I was asking, and they were able to squeeze me into the shop despite the fact that they had a full garage of other classic Mustangs that they were working on. When I brought my '66 to Autoworks Restomod, it was barely drivable. I actually had to trailer it over to the shop because the rear ended had blown, and my car could barely drive above 30 miles per hour. From the start, the owner Matt, was personally involved with not only the initial meet and greet and diagnosing of the problem, but he actually was in contact with me throughout the entire time my mustang was in the shop. Thanks to Matt and his teams' thorough inspection and testing of my car, they were able to not only fix and replace the rear end, they also discovered a faulty break issue that could have been catastrophic if left unrepaired, and ended up troubleshooting and fixing an electrical/computer issue that I had been dealing with for over 10 years!! Words cannot express how happy I was the day Matt called me and told me that all of the issues that I brought the Mustang in for were fixed and it was ready to be picked up. I am so happy with not only the level of service I received but also for the quality of the work they did. All of the work was completed a few months back in 2021, and I have driven the car weekly and sometimes daily without any issues at all! This Mustang is my first car that I got when I was 16 years old, and I'm grateful to have it back on the road and running like it's brand new. Thank you so much Autoworks Team for all the work that you did!!!

    Richard is helping me get some parts for my 1966 Mustang Fastback 2+2 here in Austin and he is…read moresuper polite and helpful. I'm sure their parts will be of highest quality and I hope to do more business with them.

    Express Performance Center - autopartssupplies - Updated May 2026

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