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    Express Performance Center

    4.1 (79 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Express Performance Center

    Auto maintenance

    Auto repairs

    Auto battery or electrical system repair

    3 More Services

    Auto brake repair

    Auto light repair

    Routine automotive maintenance

    Express Performance Center Photos

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    Recommended Reviews - Express Performance Center

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    1 and 2. Photo shared as an example of what kind of hitch I wanted.  3. Exampled shared of what I did NOT want. 4. My installed hitch.

    TLDR: I thought I was getting a hitch that looked like pictures 1 and 2, expressly communicated that I didn't want a hitch that looked like picture 3 (under the bumper line), but got picture 4. When I communicated this, they didn't care - at all - and laughed at me as I left. I called Express Performance Center to ask about their comfort cutting into a bumper for a hitch install with the OEM hitch (pictures 1 and 2) for my Forester Wilderness. I was originally planning on ordering the OEM hitch, but during the call learned about Curt (after market, no concerns). I was assured that they were very comfortable with cutting into the bumper/cladding and had, in fact, just installed a hitch on a Wilderness the week prior. I asked for confirmation that the Curt hitch would be installed up into the bumper cladding, hence why I was asking about their comfort doing this kind of work. I was assured, yes, he explained that this was a "concealed hitch" and designed to be installed that way. We talked about how they use a trim to make sure the cut looks clean afterwards. This was all in line with my expectations based on Picture 1, so I went to their store to order the part. To make extra sure that we were on the same page, while in person, I showed him pictures of what I wanted (1 and 2), and showed him specifically what I did not want (3). I emphasized several times that I did not want the style of hitch that was under the line of the bumper; I understood this included cutting the bumper cladding which is why I had asked about their comfort cutting into this and why I brought in pictures with me before ordering. This was the most important thing for me in ordering a hitch, so I felt that I overemphasized my expectations on this. When looking at picture 1 together, I was told that it will look just like that and that the only difference would be that it wouldn't have the Subaru logo. We laughed. It was a pleasant exchange. When we reviewed the specs provided by the hitch manufacturer, the included picture was of a Subaru Forester Sport and the hitch was below the bumper line. I pointed it out and confirmed that mine wouldn't look like that - it would be up into the cladding. The bumper for the Forester Wilderness is not the same as the Sport, so I was not concerned with this difference. I trusted him. We did look at the manufacturer-provided specs for where to cut the bumper together - I laughed and commented that it didn't mean much to me, but as long as it made sense to him, we were good. I thought we were on the same page. When I arrived, I could immediately see that what I *thought* I had ordered was not what had been installed on my Wilderness (picture 4). When I communicated as much, the employee stated and then re-stated, rather defensively, that we had ordered it together - I had seen pictures, the part number, the specs - and that this is what I had ordered. All of this was correct but, again, I thought that the install on my Wilderness would be into the bumper, like the pictures I had shown him. Like he had affirmed for me prior to purchase. I am not going to understand all of the specs, but what I can do is show you a picture and say, "This is what I want". It is your job as the expert to say "Yes, this is what it will look like." "or "No, you should really order the OEM hitch." I would have happily ordered the OEM hitch and had them do the install. I do not think he purposely tried to mislead me, but what I was perhaps most disappointed in was when I was clearly upset with the result of their work, he was in NO WAY concerned with making it right. More than once he said, "What do you want me to do about it?". I was told quite bluntly that I could either pay them to take it off ($239 for the initial install + another $239 to take it off), or I could pay the $500 remaining on my balance. These were my two options. At no point was there any effort made to make it right for their customer, or an acknowledgement of their role in the misunderstanding that got us here. I would have happily met them in the middle, had them taken off the hitch (at their expense to make things right), and returned with an OEM hitch to complete the install, paying for the 2nd install. So this was my lesson learned. Express Performance Center got me for my $600 and put me in a position of no win: take the hitch I don't want, or pay for an additional 2 hours of labor to take it off at nearly the same cost. They are the experts. I trusted them and they were unable to communicate to me that what I wanted (pictures 1 and 2) did not match the hitch being ordered and would look like picture 3 when installed. Sharing so that others can learn from my lesson. PS - to the Express Performance Center team, I could hear you laughing at me as I left the store. Furthering my lasting opinion that you do not care about your customers or making sure they are happy with your work at time of payment.

    Express Performance, Santee, California is, from my personal experience, the best service in their industry nationwide. Women (as I am) should feel comfortable about utilizing this service in any capacity that they serve; my experience with them is that the staff were capable and and efficiently effective when installing my camper tie downs, and replacing a defective electrical plug in my pickup too. This may sound trivial but it was imperative needs and totally stressing me out. Thank goodness for this amazing service and their fabulous customer service and team.

    Denise H.

    This place is great. They ordered the tow hitch I needed and installed it in less than an hour. Price was reasonable and around the same as what U-Haul quoted. U-Haul would have had me drop off my vehicle for the day so having this done so quickly by Express Performance Center was awesome!

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    2 years ago

    This place saved us! They took us in right away and fixed our issue. Such nice people. We can't thank you enough!

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    3 years ago

    Excellent service had my 2017 Ram 2500 outfitted with slide hitch got my fifth wheeler love it works great !

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    4 years ago

    All the employees are very helpful and friendly. Scott went above and beyond to help me and explain everything that was wrong. -Ellen

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    Review Highlights - Express Performance Center

    Tim pulled some magic and had them there by that afternoon when it normally would've taken a couple of days.

    Mentioned in 6 reviews

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    AA Auto Repair & Tires - The best mechanic in San Diego

    AA Auto Repair & Tires

    (66 reviews)

    AA Auto repair was great! We were looking to purchase a car and they were able to squeeze us in for…read morean inspection same day! They were professional, transparent and so helpful!

    NEED A GREAT MECHANIC - PLEASE READ! If you're in need of an…read morehonest, reliable, friendly, fair and extremely knowledgeable mechanic then I promise you this; look no further than AA Auto Repair! I first went to them years back on the recommendation of a good friend after being disappointed in several of the shops I had been trying. I have and will only ever continue to go here. It's a family run business who treats their customers as though they are family. I can't speak highly enough about the owner and his crew! They know their stuff to put it mildly. They have always been super accommodating and have on so many occasions gone above and beyond. Where I might have price compared early on, I soon realized that was an unnecessary exercise. Not once did I find them to be overpriced or did I ever feel like I was being taken advantage of. (Unfortunately that has not the case at numerous other shops I've been to throughout the years). Their level of expertise is amazing! I've probably had them do everything from minor repairs to more complex fixes on at least 5 different vehicles in my family. Not once did I ever need to go back because something wasn't right. Top notch work and super timely. Best yet, they take the time to listen and go above and beyond to explain what the necessary repairs will entail. I'm not super well versed in automotive repairs, but I do have enough of an understanding to know when a mechanic is the real deal and isn't out to gouge or perform shotty work. Put it this way; I'd have no problem sending my grandmother in with no forewarning and be completely assured she'd be taken well care of. As a matter of fact, I attend Foothills Christian Church just down the road and have recommended AA Auto to several people. Usually not a good idea to give fellow church-goers unsound or poor advice! In my years of going to them I've been able to see them grow; even moving from a smaller shop a few blocks down to their current location. It warms my heart to see such a business grow because they do it right. Thank you to the team. You guys have saved me on so many occasions. I rarely do reviews on businesses, but this is one I felt it absolutely necessary to sit down and write with the hopes that anyone in need will understand I'm being completely sincere. You will not be disappointed! Thanks - Steve Lettow

    Express Performance Center - autopartssupplies - Updated May 2026

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