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    Express Performance Center

    4.1 (79 reviews)
    Open 8:30 am - 5:00 pm

    Services - Express Performance Center

    Auto battery or electrical system repair

    Auto brake repair

    Auto light repair

    Express Performance Center Photos

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    1 and 2. Photo shared as an example of what kind of hitch I wanted.  3. Exampled shared of what I did NOT want. 4. My installed hitch.

    TLDR: I thought I was getting a hitch that looked like pictures 1 and 2, expressly communicated that I didn't want a hitch that looked like picture 3 (under the bumper line), but got picture 4. When I communicated this, they didn't care - at all - and laughed at me as I left. I called Express Performance Center to ask about their comfort cutting into a bumper for a hitch install with the OEM hitch (pictures 1 and 2) for my Forester Wilderness. I was originally planning on ordering the OEM hitch, but during the call learned about Curt (after market, no concerns). I was assured that they were very comfortable with cutting into the bumper/cladding and had, in fact, just installed a hitch on a Wilderness the week prior. I asked for confirmation that the Curt hitch would be installed up into the bumper cladding, hence why I was asking about their comfort doing this kind of work. I was assured, yes, he explained that this was a "concealed hitch" and designed to be installed that way. We talked about how they use a trim to make sure the cut looks clean afterwards. This was all in line with my expectations based on Picture 1, so I went to their store to order the part. To make extra sure that we were on the same page, while in person, I showed him pictures of what I wanted (1 and 2), and showed him specifically what I did not want (3). I emphasized several times that I did not want the style of hitch that was under the line of the bumper; I understood this included cutting the bumper cladding which is why I had asked about their comfort cutting into this and why I brought in pictures with me before ordering. This was the most important thing for me in ordering a hitch, so I felt that I overemphasized my expectations on this. When looking at picture 1 together, I was told that it will look just like that and that the only difference would be that it wouldn't have the Subaru logo. We laughed. It was a pleasant exchange. When we reviewed the specs provided by the hitch manufacturer, the included picture was of a Subaru Forester Sport and the hitch was below the bumper line. I pointed it out and confirmed that mine wouldn't look like that - it would be up into the cladding. The bumper for the Forester Wilderness is not the same as the Sport, so I was not concerned with this difference. I trusted him. We did look at the manufacturer-provided specs for where to cut the bumper together - I laughed and commented that it didn't mean much to me, but as long as it made sense to him, we were good. I thought we were on the same page. When I arrived, I could immediately see that what I *thought* I had ordered was not what had been installed on my Wilderness (picture 4). When I communicated as much, the employee stated and then re-stated, rather defensively, that we had ordered it together - I had seen pictures, the part number, the specs - and that this is what I had ordered. All of this was correct but, again, I thought that the install on my Wilderness would be into the bumper, like the pictures I had shown him. Like he had affirmed for me prior to purchase. I am not going to understand all of the specs, but what I can do is show you a picture and say, "This is what I want". It is your job as the expert to say "Yes, this is what it will look like." "or "No, you should really order the OEM hitch." I would have happily ordered the OEM hitch and had them do the install. I do not think he purposely tried to mislead me, but what I was perhaps most disappointed in was when I was clearly upset with the result of their work, he was in NO WAY concerned with making it right. More than once he said, "What do you want me to do about it?". I was told quite bluntly that I could either pay them to take it off ($239 for the initial install + another $239 to take it off), or I could pay the $500 remaining on my balance. These were my two options. At no point was there any effort made to make it right for their customer, or an acknowledgement of their role in the misunderstanding that got us here. I would have happily met them in the middle, had them taken off the hitch (at their expense to make things right), and returned with an OEM hitch to complete the install, paying for the 2nd install. So this was my lesson learned. Express Performance Center got me for my $600 and put me in a position of no win: take the hitch I don't want, or pay for an additional 2 hours of labor to take it off at nearly the same cost. They are the experts. I trusted them and they were unable to communicate to me that what I wanted (pictures 1 and 2) did not match the hitch being ordered and would look like picture 3 when installed. Sharing so that others can learn from my lesson. PS - to the Express Performance Center team, I could hear you laughing at me as I left the store. Furthering my lasting opinion that you do not care about your customers or making sure they are happy with your work at time of payment.

    Express Performance, Santee, California is, from my personal experience, the best service in their industry nationwide. Women (as I am) should feel comfortable about utilizing this service in any capacity that they serve; my experience with them is that the staff were capable and and efficiently effective when installing my camper tie downs, and replacing a defective electrical plug in my pickup too. This may sound trivial but it was imperative needs and totally stressing me out. Thank goodness for this amazing service and their fabulous customer service and team.

    Denise H.

    This place is great. They ordered the tow hitch I needed and installed it in less than an hour. Price was reasonable and around the same as what U-Haul quoted. U-Haul would have had me drop off my vehicle for the day so having this done so quickly by Express Performance Center was awesome!

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    2 years ago

    This place saved us! They took us in right away and fixed our issue. Such nice people. We can't thank you enough!

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    3 years ago

    Excellent service had my 2017 Ram 2500 outfitted with slide hitch got my fifth wheeler love it works great !

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    5 years ago

    All the employees are very helpful and friendly. Scott went above and beyond to help me and explain everything that was wrong. -Ellen

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    Review Highlights - Express Performance Center

    Tim pulled some magic and had them there by that afternoon when it normally would've taken a couple of days.

    Mentioned in 6 reviews

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    Sams Quality Auto Care

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    They were the 1st company to reply on my project on yelp and by the 1st hour. With a flat rate and…read moreto the point. Others took days, or asked me to show up before coming with a price. And also their prices were a lot cheaper than others. I'm the kind of person who takes service seriously so I made sure to do my research around 5-7 of them and even their reviews. Although location they were the furthest out of mine, El Cajon , I went for it for their dedication, rates and even they check on me again days after while I was waiting to make a final decision. When I showed up to the place I got a bit nervous cause their spot seemed like a flee market of a group of mechanics all together and their own expertise areas, but also kinda amazing you can find all of there at the same spot. But they were really nice, honest and direct with what they could do and quick too. The lady in charge of the appointment and admon was amazing., explained the procedures, the tinning and I felt secure and that I could trust these hard working-honest people. Usually I wouldn't even write down a review but thought I'd make it easier for the next person would is in the same spot I was before making my mind. And also credit to those to deserve. It.

    Brought in an 09 corvette and had them install the complete C&S corvette front engine kit. While…read morethey were in there they also checked and did a repair on my power steering line and checked any oil leaks. It was very reasonable pricing for the work. Im about 6 months out already and the car is perfect.

    Rose Automotive Repair

    Rose Automotive Repair

    4.7
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    Honest service! Great customer service communications! For us, it's ideal because it's walking…read moredistance from home and work. So if we need to drop off our vehicle, it's no problem for us to walk. All our services requested were completed in a timely manner. I'm not a car person, so I am not sure what repairs should cost. We just pay whatever they charge. I think it as we are paying for their knowledge that we don't have. All our vehicles that have been brought to Rose have came back to us in better condition.

    Was referred to this auto shop by a friend. everyone's nice and customer service is good so maybe…read moreI'm an unlucky case. The first time I came in I had a coolant leak and spark plug problem With engine overheating. so I took it in to get a diagnostic. the spark plugs were done correctly but the mechanic decided to make a makeshift clamp to fuse the coolant leak..... seemed confident that it was going to fix the problem. Still was leaking coolant And overheating. Took it back because the engine was overheating still and I was still losing coolant. Told me that I needed a whole new radiator and that was the problem. so after spending 1300 dollars on a new radiator The problem kept persisting. after this second job, I had engine plugs that weren't re connected after the job and my car was losing power on the freeway...... took at back to have them plug it back in. my engine cover was also left in the shop And not put back on. The mechanic told me that he did the work on it but when I complained about doing a half job and not properly completing the job he said a different mechanic was the one who didn't do it right. No biggie. they plugged it back and it worked fine. month or two go by, Still leaking coolant and overheating. took it to the dealership because I was over going back and forth with this shop. Dealership tells me the fan right in front of the radiator had been melted off and my car had been overheating which led to serious engine damage and a head gasket repair. I can no longer drive this car. After I spent almost 2k dollars at this repair shop. only 109k miles on it. I genuinely believe this mechanic shop misdiagnosed my car and did a half ass job on my vehicle. Extremely sad because everyone seemed friendly and willing. if you want to have someone take pride in your vehicle and find the root of the issue do not take it here. Unlucky ....

    Express Performance Center - autopartssupplies - Updated August 2026

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