Just stopped by AutoZone. My windshield wipers have been smearing dust more so than cleaning. I'm not a car person. Briana was amazing. She helped me to pick out the wipers and when I asked for help she stepped out of the shop and replaced them within 2 minutes. She was so knowledgeable , professional and kind. What an asset to the company! Thank you so much Briana! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Santee, California

Stated store hours are open until 8p on Sundays. I arrived just before 5pm to locked doors. A male worker unlocked one of the doors and said "we have an emergency going on here we're closed." Before I even got back to my car two male patrons walked up to the door and he unlocked the door and let them in immediately after her denied me entry. When I asked why they were let in and why I wasn't, the patron screamed back at me "we've already been here" even though I watched them pull into the parking lot and park, and get out of their car. A few minutes later another patron was exiting and two additional patrons were able to gain entry. Not sure what's going on at this store, but clearly they're lacking in communication and customer service. Highly recommend heading to O'Reilly a half mile down the road who will not only greet you with a smile, but actually assist you with your needs. They unfortunately did not stock the part I was looking for, hence how I ended up at AutoZone in the first place. read more

I came in here still needing my air filters after my bad visit in Woodside location. I walked in here and was immediately greeted by Alfred, his badge listed him as a commercial driver, but I told him what I was looking for, he asked all the same question I was asked at woodside only more politely, and when the question came up about when my truck was manufactured and I told him I wasn't sure he helped me figure it out! Alfred was super polite and helpful and I'm glad I walked in here today. Side note, as he was helping me he still took the time to greet others walking in and letting ppl know he'd be right there to assist shortly. Great guy, will definitely come here when I need something in the future. read more

I came in for an oil filter and asked for the wrong one at first. Alfredo helped me find the right one. It was my mistake but Alfredo and Jose took care of me and didn't guilt trip me. It's nice to go somewhere with good customer service. I just ordered some more parts here that I will pick up tomorrow. Very happy with this location. read more

This review is for store manager Dawson. He is super knowledgeable and really took the time to help us with our car. 10/10 experience because of him. Thank you so much Dawson! read more

Went for a new battery. arrived before 4 pm. They said they needed an hour to charge the old battery to test it. By now it was 430 they said come back in an hour walked around for an hour came back had to get a new battery but because now it is after 5 pm they would not install it and made me do it in the parking lit in the dark!!!! Never changed a battery or had the tools NOT GOOD CUSTOMER SERVICE read more

A stripped lug nut on Becky's Mustang needed to be replaced. I jumped onto the Santee AutoZone website and easily found what I was looking for. I took a screenshot and headed to the store. The website does not specify an aisle or bin location (as the Home Depot site does). Upon arrival I walked in and showed the screenshot to the young man behind the counter. He took me right to the location and handed my item to me. We returned to the register, I paid and was on my way. Back at home I replaced the compromised lug nut. The fitment was perfect. Easy peasy. read more

The wait time was ridiculous I just had a quart of motor oil to buy and then the only cashier takes 20 minutes with a customer , and the self checkout isn't working ? Maybe you should know what you're going to get before going up to the cashier read more

Came to this AutoZone needing a replacement coolant reservoir and one of the employees, Jake, was very friendly and attentive and helpful in getting me the right part for the car so I could do the fix myself! Highly recommend this AutoZone based on Jake's customer service read more

So grateful to Dawson, he is always super helpful! This location always goes above and beyond!

Dawson helped me fix a battery issue! He was in store on his day off and took the time to help me!!! Above and beyond.

Alex at the front got me everything I needed for an emergency car battery change. Service was quick and he offered to show me how to install some bits that I didn't understand. I was really thankful that I could get it done with their tools so quickly! read more

Lost me as a customer for good. Came by to get my battery tested and the employees seemed reluctant to help with the free battery test (as if I was a nuisance to them). Turns out the battery was bad and they referred me to Oreillys because the battery seemed too hard to switch out for them. When I tried to leave my battery was now completely dead....I asked if they could help with a jump and I got zero help. One employee said they didn't have a jump start and another said they couldn't help me for liability issues. Both BS. You guys suck. read more

Jake was very friendly and helped me set up an account to save on oil. Great experience and quick service.

Came here yesterday to get windshield wipers for my car. I had called in prior to give my car information to see if they had the correct wipers for my car as I had previously ordered off Amazon and the wrong wipers for the model of my car was delivered. When I entered the store the gentlemen at the counter provided me the wiper however I asked him to verify if these were the correct wiper for my car so I instead provided my VIN. The gentleman had no issues acquiescing to my request. After verifying these were the correct wipers, I was then on my way home. Thanks AutoZone for your professional. read more

I've really had good help over the past few years at this autozone and today I needed my battery checked and the gentleman that helped me was great however they were not able to help me change my battery as they were short handed. The other guy said since it was a replacement they don't change them for the customer, I was willing to pay to have it changed because they are so much faster but I ended up doing it myself. The gentleman that helped me was willing but was told that I would have to wait at least 45 minutes so again I just did it myself. I've always been providing with great customer service but after today's experience I will take my business elsewhere. The guy that seemed to be in charge didn't really seem to care so I'll find another place that does. Thank you for the past though! read more

Mary has such an exceptional customer service! We went in for a couple of items we needed and she helped us with everything. One of the things we came in for was a battery check up. She was happy to take a look at our battery and after realizing we had a leak or spill (I honestly don't know what its called when the juice started spilling out), she explained why she couldn't check it and gave us items to look into getting to fix the problem. She was knowledgeable with the products and gave reasons why she would suggest product A over product B. Overall, she you can really feel that she genuinely tries to help. read more

Went in to get my key fob battery replaced just to have the gentleman tell me they don't touch them anymore due to them breaking a few and being held accountable of doing to. That I understand but He couldn't even try looking up the type of battery used on the computer to help assist me so I could make a purchase. I have never had issues going in for them to replace my key fob, my wipers, or battery. So if they are going to be implementing said rules maybe have signage's stating that they are no longer assisting costumers. read more

Called the Santee store after Roadside assistance had to jump start my car because my battery was dying and asked if they had a battery in stock for my car and could they help me put it in when I got there. They said "absolutely". When I got there, it was a very different story! I told them that I had called ahead to make sure they had the battery and the guy behind the counter went to get it. He returned with no battery and said, "Well, we have a battery for you, but it's still on the pallet, so it won't be available until tomorrow. I can see if we have any other batteries that might work." He then proceeded to try and UPSELL me on a battery that was $130 MORE than the one he quoted me at $244. Then he went and got the original battery and placed it on the counter. Before paying, I wanted to confirm that someone could help me install it and he just plainly said, "NOPE! Not today! We don't do that." I responded that I had asked that question when I called on the phone, so is there ANYONE that could help me? He responded again. "NOPE" I walked out! HORRIBLE Customer Service. Lost my business. read more

My car battery needed to be replaced. I happened to be in the home depot parking lot when it died. I got a jump so I went over to the AutoZone in same parking lot. I am a 68 year old widow trying to take care of my car that my husband always had. The lady behind the counter toke a look at my battery and refused to help me because the battery 6 years ago was from Riley's auto store. I asked her to please give me the battery and she said if I bought it there was no one to put the battery in my car. There were 3 employees there I said. She then tells me that they were all going home at that time. I had never seen such a cold person. I shopped a lot from AutoZones but I will no longer be a customer of theirs. I did make it to Riley's and they were so polite and helpful. AutoZone you should be ashamed of yourselves hiring such a woman. This was at their Santee Ca. store. read more

The check engine light came on today and I panicked! So I went right over to AutoZone here in Santee and the very nice young gentleman behind the counter said, "no problem, I'll check the light for you". He came out, hooked up a sensor, brought it into the store gave me a print out of what was wrong (which thank God is not critical!) and told me to take it to my mechanic, so that they would know what needed to be replaced. Then he asked me who my mechanic was. I told them deep's garage. He said he knew them well, they are a customer and highly recommended them. And then I asked to speak to the Manager because the associate was so nice and polite and really gave good customer service and we talked for about 5 minutes about how they just wanna help the customer. I highly, HIGHLY recommend autozone here in Santee. They're out to help the customer, not Necessarily charge the customer or upsell. I will be a frequent customer here from now on!!!!! read more

AutoZone Auto Parts - AutoZone Santee - Auto Parts & Supplies Near Me - Santee, California

I don't like people bullsh!tting me. I bought something with a debit card but needed to return it. The clerk refused to give me cash as a refund, even though it was done as a debit transaction. Every other store, including other Autozone does this, but this kid couldn't wrap his brain around the difference between debit and credit transactions, do now, need to go to the bank. He said it must be refunded to the card. That is the bullsh!tting, cuz it isn't true. He doesn't know how. So irritating to be told something isn't possible, when in reality it's just something they don't WANT to do. read more

Prompt service and people who are interested in helping you solve your situation. Rarity these days. Appreciate everyone at this store. Thank y'all! read more

Came in October for a check engine to see what was going on with my car, they claimed the device was broken. 4 months later came back again because my check engine turned on again. Same excuse, "our sensor is currently broken". At this point take off the banner that says "check engine light? Come on in" read more

I always have great customers service with AutoZone and have used them frequently! I will continue to use them

It is a rare treat for a store to display such excellent customer service and far surpassing expectations of care. For whatever reason my little yellow Honda Fit finds great joy in not giving any warning that my battery is low so for the second time in 3 years I've found myself with a dead battery and at my local Autozone desperate for help. Since I lack any skill in automobile care I have to rely completely on your staff to assist me. David J. was quick to greet me as I walked in and started getting right to work helping me get the right battery. David was quick, valuing my time and had a great attitude, it was obvious that he was passionate about the job. He exceeded my expectations removing and installing my battery all while providing knowledge on what he was doing when I asked questions. At one point a homeless man was near us aggressively yelling at no one and wielding a large stick. While I'm sure he was harmless it was concerning nonetheless and David told me if the man came over to us for me to walk into the store. His concern for my safety was just another layer of the 5 star customer service. His outstanding customer service was truly appreciated and while I don't need any car parts on a regular basis I will be back for a new battery when it's needed. read more

I am doubling my original review of 1 star because i got proper customer service from this store recently. bought ac compressor here that i installed on my van a few years ago. the clutch went out and luckily i still had the original box because i lost the receipt. the parts service person looked up my history and ordered the compressor. i did have to purchase the compressor to get it ordered and return my old compressor to make it all work which was a bit of an unnecessary pain. but all worked out in the end. keep up the good work and you'll be able to earn favorable reviews. unfortunately once trust is broken it is much harder to re-earn that trust. read more

Horrible customer service, Art the manager has no business being in charge. The would not return a jack that was opened out of its case

Shout out to Ard! He helped me replace my battery and made the process super easy. This location has very nice and helpful employees. Will be back again if I ever need anything read more

Great place, always professional and respectful. The staff is always helpful and never bother you while your shopping.

Had to get a battery and was assisted by a young man named Will. He was great! Very professional and installed the battery for me in just a few minutes. Very positive experience. Thanks Will! read more

I have been here twice, and have had excellent experiences both times. Once for a headlamp, and today for wiper blades. Both times I was not only helped inside, but they came out to the car to verify my product needs. Today, Chris came out and installed the wiper blades on my civic. Excellent excellent service and I recommend AutoZone to everybody! No reason to go anywhere else. read more

AutoZone Auto Parts - Chris installing my new wiper blades! - Auto Parts & Supplies Near Me - Santee, California

Auto zone is great, it's franchised, but the stores are still interchangeable. You can't order at one store and pick up at another, but they can check if another store has a particular part. Most employees are knowledgeable and friendly. They also deliver so it's great when you buy something like a radiator and have it delivered instead of trying to squeeze it in the backseat. I recommend Auto Zone for all your Auto needs... read more

This is a pretty good Autozone and larger than some of the others I've been to. I came in looking for an air filter my car. My car is fairly new, so I was not surprise that it was not on the shelf. I went to the counter inquire and the attendant looked it up, I learned that it need to be special ordered for a fairly high price, higher than I seen it on line, I decided to go that route instead. Given I was there, I picked up some window cleaner and micro fiber towels. The window cleaner came to around $3 and the towels around $4. The cashier attendant was friendly enough and efficient. Nice Autozone. read more

Went in eith a sunshade that was defective. Clearly a new purchase. They would not exchange or refund without the original packaging. We didn't even want a cash refund of $12. We would have purchased antoer item. Horrible customer service. read more

My car's battery died. I would've been perfectly happy if they'd sold me a new battery at a reasonable price & lent me the tools to put it in. The girl behind the counter, tested my old battery, sold me a new battery, lent me tools, found me a flashlights, then pretty much did all the work for me. That's the definition of service above & beyond. read more

The only reasons why I am writing this review , it's because Garreti , speechless about the customer service he provide for this company . When you shop for auto parts , it's not so easy , Garreti made is easy , fast , and the most important part , he did it like I was one of he's family . Patient ,knowledgeable, and amazing personality. Autozone in Santee need to be very very happy to have him . Thank you . read more

I am very pleased with the quality of Mary Sanchez. She came right in help me out with the knowledge of ac recharge. She even offer to help me install and taught me how to do this by myself. Which is sad because when I went to the store off Broadway in Lemon Grove they didn't offer the same service. read more

Brake Products failed, do not buy from Autozone, Did not backup their warranty. Their brake products are junk. One Disk pad de-laminated, others were OK. Will not shop at Autozone. 0 stars read more

Great and extremely helpful customer service. Both gentlemen were very helpful, which made me have a better experience. I definitely would recommend this location.. great job David. y'all were fantastic read more