Absolutely outstanding service at East County Alignment! Ricardo and Jennifer went above and beyond to take care of us! After a frustrating experience with Discount Tire, they were able to fix what Discount Tire had broken and get everything back in order. Their customer service was exceptional--friendly, knowledgeable, professional, and genuinely committed to making things right. It's refreshing to find a business that takes pride in its work and truly cares about its customers. I can't thank Ricardo and Jennifer enough for turning a frustrating situation into such a positive experience. East County Alignment has definitely earned our trust and future business. Highly recommend! read more

I went to discount tires in El Cajon on Broadway to get a tire rotation and I asked them where I could get an alignment and they recommended East County alignment I was nervous if the place was legitimate or good. I took my chances. And I was definitely impressed. Excellent work excellent customer service they're very clean at what they do. They showed me everything they did to my truck. I have a 1993 Ford F150 they did an excellent job with the alignment. I'm definitely a returning customer Jesus's the owner was extremely polite and courteous, and he went up and beyond the call of duty in performance and in helping me get my truck in and out in a normal time span. I did not have to wait too long and by the way, the waiting room, flatscreen TV comfortable chairs and the coffee was excellent. read more

This operation is to be trusted! They stand behind what is done to repair a vehicle even when faulty manufacturer materials are to blame. I asked them to do a repair and they completed it properly. Me vehicle broke down on a country road a few days later showing the same fault. They sent a tow truck to tow the vehicle back at no cost to myself. Three days later the repair was completed with another (this time with nonfaulty materials) and all is good. Thank you ECA.........I'll be seeing you again. read more

Great service great people very friendly straightforward with their pricing no complaints highly recommend

Great professionals. Stop by to get a quote and the experience was very nice. People working at this place are amable, and with the intention of helping the customer. I liked the feeling. Price was reasonable and the service was great. Will definitely keep this place for when my car needs service. Thumbs up! read more

East County Alignment was fast, friendly, and didn't try to talk me into a service I didn't need.

Best Alignment Shop in Santee! Quick. Done right. Fair price. In and out in 1 1/2 hours. Highly recommend! read more

Full menu of services from AC, to engine rebuilds, to brakes & alignments - and everything in between I find them to be better than Dealership at 1/3 the cost. The y have never let me down in 10+ years. Jesus is so knowlegeable, and so honest. read more

Took my car to get new tires and they checked alignment and didn't have parts to fix it. Took it to this place and showed them the report and they basically said you don't need new parts we can adjust this without replacing anything. So they didn't bother with the upsell. Had some recommendations on struts and shocks and said I'll want to replace certain things and not the whole assembly as that would just be a waste of money. Overall places, pretty legit and I'll go back here. read more

So apparently your steering wheel isn't supposed to shake like it's having a seizure. I have a truck and I drive it like I have a truck. I'm also a woman, so I'm running over curbs without a care in the world. Have they run behind a couple of times like a few of the other reviews? Yeah, but not hours. I reckon it's because other people show up late for their appointments and that pushes you down the line. Schedule yourself for the first appointment of the day and you won't have a problem. $175 for an alignment seems fair to me in this day and age, especially considering San Diego has the highest inflation in the US. So settle down, rage scroll your socials for awhile. The wait is worth it and it's really not that bad read more

Front end alignment done great people and job well done. Thanks East County Alignment..

I called and Jennifer said, "Come on in". I think I was fortunate to get squeezed in because they were very busy. My husband's car made brake noises in reverse. Turned out his brakes, rotors, and shocks were bad. His hybrid has the wrong pads from the previous owner. I needed to pick up the grandkids by 2:30. They had more than one mechanic working on it and they were done by two. Jennifer and Jesus gave me understandable and respectful (no "mechanic speak") explanations about the problems and the repairs. I drives like a whole new car. The price was better than I expected and I'm definitely going back for the brakes on my EV. read more

Respectful and friendly and professional! I brought my Subaru Forrester in for a repair on the broken wheel studs yesterday, April 28. They got me in right away and gave me a time estimate and while I was waiting kept me updated and offered me coffee. Everyone was responsive and easy to talk to. They finished and said I should be aware that the bushings had a slight crack but nothing to worry about. They advised me if it starts to feel shaky while driving to bring it in. I appreciated the awareness and there was no upselling. The office manager is very nice and the mechanic was friendly and helpful. Everyone was respectful and professional. They have been in the East County for many years and have a well deserved reputation for being fair and honest. I would recommend them to anyone in need of front end work, brakes etc. read more

Took my F-150 in for a routine alignment. During the process the ECA mechanic found several issues that escaped another auto repair shop dealing with tie rods. If left alone, more serious issues leading to costly repairs were sure to follow. ECA made the fix in a timely matter. Offce staff kept me informed and all things considered I will return to ECA for vehicle service / repair in the furture. read more

In the last few years, 3 RV's and all problems cured on each! Honest and friendly service. Originally recommended by large RV dealership as the best. ***** 5 star service! Dave Rannells read more

5 Feb 2025. I used to live in East county San Diego. I give my business to family own shops. East county Brake, Alignment. I took my 1977 Datsun B210 made a appt. week in advance. From Carlsbad to Santee its a drive. Dropped it off with lost of steering wheel play, vehicle pulling away from me when driving across roadway, tire wear... 1000 o'clock appt. It took about 2 hours..Went to breakfast came back. It was done. Even tho the costs has gone up. The Excellence service, personal experience. Drove it back to Carlsbad it drove like a Cadillac. (Datsun) B210. I give this Business a 5 star. In ALL Service, Quality, Value. read more

Awesome service ! Very professional and on point. Fixed my Tacoma now drive perfect! I'd recommend them for all your vehicles needs!

I had an alignment done 2 years ago when I bought new Pirelli tires and the tires were wearing unevenly so I took the car back. They said the wheels are aligned and the tires were wearing unevenly because they were down to the wear bar. This didn't make sense to me so I called Pirelli and they said that is not true. Just because tires are at the wear bar does not mean they will wear uneven. I get so tired of garages lying so they don't have to take responsibility. read more

I had originally taken my Toyota truck to dealer and when I picked it up they gave me laundry list of items they said needed repair. I took my vehicle to East County Alignment and was please to find out that the items listed were not in need or repair. The reason for my concern was addressed and they went through the items the dealer listed telling me the true status and when they should be reevaluated. I commend East County Alignment for being honest and having integrity. My family has taken vehicles there for years and the customer service is top notch. Rather than a quick buck they want life long customers. read more

I've had the same Muatang for 49 years and this was the best alignment yet. They fixed problems others missed. Excelent work at a very reasonable price! read more

I was referred by discount tire to this business to repair a bad wheel stud, and without a doubt, the mechanics at this business really know what they are doing. They are alignment and brakes experts and completely trustworthy with the parts that they use and the service that they give. I'm happy with the result. Good job!! read more

Well I have a plumbing company and every time I been more then super happy with the service I get from this shop Jesus by far knows his Bussines and keeping my trucks rolling any work on for the Suspencion u name it this shop knows how to get the best results for long life on the trucks can't thank you enough for Jesus and his recommendation every time this shop gets 5 starts service read more

I know brakes are a touchy subject. Jake and the crew know how to fix the issues we all have. Sometime things happen and it how you treat them. I have had the best and honest assessment on my issues. Every time , every vehicle jay and the crew do it right, price is always subject to the vehicle hey work on. I will take every car or truck or suv or RV to Jay and the crew. Thanks for all you do everyone! read more

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Not happy with the disrespect towards me wanting new shocks, tire balance,alignment. Told there front desk, I had my own shocks I bought and they told me I bought the worst ones, right off the bat. And that they won't warranty any of the work they do to install it. if it fails. Not happy with how they just gave up on the job before they looked at it. Wouldn't recommend them to family or friends with how they would treat me they would do to the next. read more

This place is amazing!!! Been here a few times and the service is always great. Jennifer gives the best customer service!!!!! The office is always clean and smelling good. Thank you for taking care of my needs and with a great service !!!! read more

I like to do everything myself but these guys have helped me out. My truck drives straight.

All around best service. Jay, Jennifer, and Aaron are amazing and did a spectacular job with my alignment. Aaron corrected an improper alignment that was done by a non off-road shop and now it's better than ever. Jay the owner really takes care of his customers and Jennifer providing the best customer service. You guys are amazing. I am so thankful I was referred to you. Thanks!! read more

I have used and recommended this business for years. They have solved alignment issues with my trucks and cars. Super honest team that takes care of you. Jay went out of his way to get me back on the road quickly. read more

I wanted to have upgraded shocks, trac and sway bars installed on my Leisure Travel Van (Sprinter 3500 chassis). The office and shop personnel were very professional, helpful, and easy to deal with. They did all the coordination with the company I requested to provide the parts. The installation was done very expeditiously and I could not be more pleased with the result. I will strongly recommend East County Alignment. Great value and top notch service! read more

Had some uneven tire wear on my travel trailer, big name RV shop near my home said that my axles were out of alignment and needed to be replaced, I asked them about just bending them back into alignment and they acted as if that could not be done. So I decided to call East county Alignment and they were able to do it as well as replace all four tires. They did a fantastic job, were very friendly and saved me quite a bit of money. I highly recommend East County Alignment. read more

Great service and great staff. Got my truck aligned in no time and happy with the work. Thank you!

Aligned my 2004 Porsche 911 Turbo after a suspension refresh ... it drove razor sharp. Service was fast, same day I called, is the same day I got it done. The manager/owner who is also an enthusiast of German vehicles made me feel secure that it would perform. read more

East County Alignment - Auto Repair Near Me - Santee, California

Possibly the worst customer service I have encountered. All i needed was an alignment my car is only 3 months old and they insisted i needed to pay $70 just for them to check out what was wrong with my car. Why couldn't you guys just give me what i asked for. My father is a retired mechanic i already knew what i needed. Not funny to try to take advantage and over charge just because i'm a female. And then have the audacity to be so rude to me saying you don't work for free. I never asked you to work for free but just because you don't work for free doesn't mean i'm willing to give my hard worked money for a "consultation" for you to tell me what i already knew and possible over charge me to replace something that wasn't broken to begin with. so unprofessional. read more

I've taken both my '68 Mustang and my Subaru here based on great reviews in various car forums. They work they did in both cases was stellar. I brought the Subaru in after a collision, that had been "repaired" by another shop, but not realigned. It turns out the other shop had only done cosmetic work. East County found several bent mechanical parts that needed to be replaced. Jake, the Business Manager, was awesome. He spent a lot of time going back and forth with me and insurance, successfully argued my case with the insurance company, and got the parts and work covered. On top of that, I learned a lot from him. I cannot praise him enough! read more

Too bad you likely won't get your car worked on even with a appointment. Drove here 2 separate times and second time had made appointment and got turned away. Don't waste your time or gas. read more

Wow... where do I start? I'm not one for bad reviews but I have never had such an awful interaction with the owner or manager of any business. Today me and my boss brought a truck in for a service clearly listed on their website. We had been referred by another business and been told that they would need to look at the car so tow it over. And we did, perhaps we should've called, but we figured it wouldn't be a problem given the accreditation on their website and through the referral, they would at least be able to work on it especially since we already had part numbers and instructions to do the job. Now Jake, he begins speaking to my boss and immediately was aggressive and refused to even look into what we were asking to be done. Short, clipped statements and lies about us calling days ago which had never happened. We offered him a paper stating the parts needed since he claimed that was necessary, he practically shoved the paper back at us and told us "can't you read it to me" like asking him to read the part was the most obscene thing ever. They never even looked at the car, there was no attempt to understand what was wrong with it. He argued with me about his attitude and then tried to reason that he wasn't being rude when I kindly asked him why he was being so rude. He was unreasonably disrespectful and rude right in front of me and his employees. It's one thing to refuse service or to just be having a bad day but this was far from anything acceptable. I've never been offended by just watching someone else speak to another person (my boss). read more

Jay is honest and explained my wheel bearing problem well. He had to fix it because another shop did a poor job and most likely used this inferior part. Now my car drives like it's brand new. Wish I went to him first! Thanks East County Alignment! read more

East County Alignment - Auto Repair Near Me - Santee, California

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On June 14,2020 I called East County Alignment at 9am and asked if they had any available appointments to get an alignment & oil change on my vehicle the employee then confirmed and said to bring it in at 2pm. I asked how long it would take to complete the job they said about 2.5 hours. I started to get worried around 4:45pm (they close at 5) because I didn't hear back from them I tried calling them and got no answer so I drove down there. If I didn't drive down there my car would have been sitting out there untouched and completely forgotten about they didn't complete the job they didn't even know they had to work on it employees were completely shocked when I asked for my keys. I would NOT RECOMMEND THIS PLACE TO ANYONE. I needed my car for a road trip the following morning which I will now not be able to do because I have to go get my car maintenance when it could of been done today but wasn't. Overall I guess if you're looking for someone to keep an eye on your car EAST COUNTY ALIGNMENT is definitely your go to place. FREE OF CHARGE read more

East County Alignment - Auto Repair Near Me - Santee, California

I brought in my 1994 Ford bronco. I've had it for 13 years and I've never taken it in for any kind of front end work. It would drift on me and there was a lot of play in the steering wheel. I dreaded what they would tell me once they started looking at it. It turned out to be very minor. I had it aligned and they adjusted the steering box. It rides nice now. read more

This family owned business knows their stuff! I have a 99' Suburban, lifted with oversized tires and few shops in SD deliver like ECA does. The alignment on my truck has never been so good!! ECA offers insight from experience that makes all the difference. I've been here several times and the work they do is quality, timely and has never needed to be redone. I would trust ECA with my vehicle for any service they offer! Give them a shot, they're worth every penny. read more