When I first contacted this company to coordinate our move, everything started off well, but on the big day it turned into a nightmare. Our move off base was scheduled for 8am with a three-person crew. Unfortunately, their truck would not start or they didn't have the right key, which they found out later another crew member had the key in his pocket, so the crew manager had to travel to get it. 3.5 hours were lost as a result of this delay. They showed up after 11 and started at about 11:30 am. Due to the late start, they sent another member to help out, which meant we had to pay for the extra person, and the manager also showed up to help, which they did not charge us for, but now the rate is $320 per hour instead of $240. Despite being disappointed about the delay, we appreciated that they kept us informed given the circumstances. The crew and move were extremely disorganized, however. In the beginning, they labeled our boxes with marker, but then they either left with the marker or didn't have another, so the majority of our boxes didn't have a label, so we literally had to unpack everything without knowing what was inside. In addition, they ran out of materials, so they had to stop in the middle of the move to get more from Home Depot or Lowe's. It turned out the job would be bigger than we had expected, and some crew members complained, which was upsetting. When everything was finally delivered to our house and unloaded (it's after 10 pm at this point and the family is tired) they discovered that our bed screws were missing. They called around and found out a crew that left had the screws so they had to go to their home and get them. Naturally, I was furious about this happening, but what made it worse was that Martin called me to discuss the cost and get my payment while I was waiting for Josiah to return with our screws. Furthermore, we discovered that some of our furniture had been damaged, and Martin apologized and promised us a credit. I was disappointed to find out that the crew were reckless with our belongings and seemed to have rushed to finish the job. By the time they finished, it was well after midnight, and we just needed help setting up the beds, but we would handle the rest on our own. The next day, I discovered more damage and damage to a closet door (we had just renovated and repainted our house so it hadn't been there prior to the move in). They had also left a substantial amount of materials at our house on base, but Josiah picked them up. Three stars because of the movers' kindness (despite the complaining) and persistence in completing the job. It's hard for me to get over how uncoordinated this move was and the damage done to our furniture though and we were charged over 3K for this. Unfortunately we will NEVER use this company again and recommend for the future doing a pre-move walkthrough to ensure you have enough materials and the right number of crew members. read more