I went in today and Sydney was SOOO HELPFUL. Great service. Such a sweet girl and made me feel super comfortable trying a new bed. Good job iTAN read more

The manager sapphire S is absolutely fantastic her best associate that I've met so far is a nice young woman name Ashley with the A they are really just the most wonderful people I've met in quite some time as far as customer service goes they are absolutely just so helpful I just enjoy walking in the door and puts a smile on my face because the great all of them and what they do to help is just fantastic and make us late and older women feel like spring chickens again! help us get like that is fabulous everyone should try anyone over 50 should do everything at least 3-4 X' a week!!!! read more

ITan Poway is absolutely amazing! Everyone here is always so kind and friendly. I used to work in the industry so I know what it means to get sales but no one here is ever pushy at all! The girls here truly care about helping you to get your best results! Thanks ladies for being so great! :) read more

Nice spray tan, but to much pressure to buy a membership and upgrades. Spa Machines were also a little dirty/ run down looking... could use a little TLC. Staff were nice and very helpful though. read more

This location is clean and the assistant manager I met was seriously the most helpful person ever, although i don't remember her name. It's amazing to me how they fit so many beds in one location without it feeling weird or cramped. They provide a towel and eye protection, so I don't have to worry about it (excellent.. maybe I can stop keeping this stuff in my car now!). The beds have fans, facial lamps, and radios with adjustable volume and station. And plenty of mirrors. This location has some kind of bodywrap that does the same thing to you as a 2 hour workout! Yes, once I move into a more reasonable apartment and am no longer broke, thsi is exactly what I will be doing. THANK YOU WHOEVER INVENTED THIS! iTan is pretty pricey, however... But I know that with all the new technology and everything, this is not something that shoul dbe surprising. All the good places seem to be pricey now. It's really just an issue of me being broke all the time. They do seem to always have deals going on, though, like $40 for week (it's like $20 for one session if you buy them individually, so if you can go 3/4 times a week, that's amazing). This location is convenient to me, and there is a ton of parking. Excellent. read more

I've tanned with iTan for years and have been a happy customer, it's local and clean, the ladies are kind and I've always been comfortable enough to refer friends and come back seasonally. But when 'Sapphire' Called to tell me there was a billing issue and I discovered that they had been charging an account I thought was on hold, for TEN months that's where my opinion of them began to drop. I'm certain they deal with grumpy irate customers all the time (whether warranted or not), so I was polite and persistent in needing the $599.50 returned to my card. The said they *could do the refund, but "make it a policy not too" (keep your papers people!). Eventually they offered me the value of my ten months of billing but in products/services/giftcards (low-balled me with 5 months to start). However due to health concerns and current circumstances it will be at least a year before I could use an account credit (remember I wanted a hold on the account), I was counseled by the staff to keep the membership because I had a great monthly price having started so long ago, and she didn't want me to loose my good deal. I feel like i was intentionally mislead and quite frankly I am not inclined to trust them for the next full year...that's kinda what got me here. Simply stated: They CAN refund my money but are choosing not too even when the staff can tell there is something obviously wrong (zero services have been rendered), thanks again Sapphire for trying to be helpful! I just wish your bosses were on the same page! A simple accounting error most companies would fix, they won't even offer me a way to contact corporate. Lexi the district manager said I could try but that they would just send me back to her, or the store manager Megan. I would love to resolve this and remain a happy customer, if anyone has the low-down on how to contact Corporate please let me know. It's a shame. read more

I have had nothing but great experiences with ALL the employees, but I've had exceptional customer service from two in particular. Jackie - this girl knows exactly what you need, and is absolutely willing to help you with any questions with no hesitation. Zamen - you can tell she loves her job and what she does, and she makes me so comfortable trying different things. If you go there, these two girls are AWESOME at recommending products catered towards you and also are knowledgeable on it all. I've had bad experiences with other places in the past, but this place and these two employees in particular have made me want to keep coming back. read more

I came in for a spray tan right before a trip. Kapri ( the Salon Director) was amazing. She was very professional and knowledgeable about the products. My tan looked amazing and I felt confident on my trip. Thank you Itan for having such a clean store and professional team! read more

Great service, kind, courteous, and quick help. Definitely will be going back for the mystic spray tan!!

the hours are crappy, customer service is just as bad, maybe worse. Girls are annoying, Don't acknowledge the client....don't really care if your waiting to be served if their on the phone. umm.... what else? I'd rather go to URBAN sun, a couple mins away and pay $100 a month over $19.99 a month and be treated like ishit. read more

Signed up for a membership to prep for a wedding party. Right when I walked in I was greeted and given a tour around the facility. The employees are always very sweet and knowledgeable about the products. They make good suggestions on how to alternate specific beds to maintain a bronzed tan. The beds are amazing. Super clean and well maintained. It is a little pricey but you're paying for high tech beds. read more

I received a call from the district manager regarding my experiences and concerns. Following our conversation, I am optimistic about keeping my membership at this point and hope that their corporate offices will take steps to make the credit card system better quickly. read more

This place is clean and the employees are very polite and bubbly! I would give them 5 stars, except the times I have gone there was a little wait (no longer then 10 minutes). I usually went after work though, I'm guessing that's a busy time! They have great coupons. I got a free week of tanning, used it before a bachelorette party in Vegas..and a $1 mystic tan for the wedding! read more

Where to begin? The BLACK and RED bulbs in my booth that looked like a scene from final destination? Or the fact that not one person from upper management has gotten back to me in regards to this terrifying experience? The salon team members have been very professional and helpful but their is only so much they can do....Customers shouldn't suffer like that when paying for your services let alone worry if the BULBS at a TANNING SALON ARE ON FIRE. I understand you're in-between managers or team members however you are representing ITAN a well known company.. get your salon in order and don't put people at risk. read more

The customer service at this location is by far the best I've ever experienced. I've been a member at numerous tanning salons like palm beach and urban tanning and Saffire makes the whole experience at itan pleasant and always makes me laugh. She's awesome she is such positive person and is not pushy at all. She's honest about the different Options and doesn't lie just to try to sell like at other salons. I use to be the manager at palm beach tan Jamboree so I know what really works and when people are just trying to sell if I could give this location 10 stars I would. Great job ladies! read more

I must say this I have been a member for almost 16 years. I have never had an experience like this before. I was enrolled in a membership that they had discontinued my membership type and was available to upgrade without charge and be billed on the next cycle for the $129.97. I ended up having a major surgery three days ago and the Physician gave me a written court certified document that says I CAN NOT be in the sun or any sun products. I call Itan to freeze the membership and am told that I will still have to pay the 129.97. And if I wanted to freeze it, I could only do it by going into the store. I just had surgery!!! To add insult to injury, the person I spoke to couldn't have been more than 19 saying "like and uh" every other word making it very difficult to hold a conversation. It disturbs me that after having such a long tenure with this salon that I will no longer go there. I am also filing a report with the BBB since she was okay with just taking my money knowing that I could not use the salon. All she could say it was "policy." Ripping people off is a policy of this company????? Let's put that on their advertisements. Needless to say I have had my bank block current and any future transactions from this company. To think you have to go through all of this because your doctor wouldn't allow you to do something. If this company was aware of the legalities they would know that a Physician order supersedes all intangible contracts for services. This whole membership is nothing but a scam to steal your money so be very careful when entering into anything with them. D read more

Love this place. LOVE the Sun Angel bed in particular. As a full-time working mom, sometimes 20mins on Sat and/or Sun is the only moment of relaxation I get. Staff are super helpful in making recommendations for bed combinations. I was working on trying to get fairly dark before a trip to Brazil last yr and I was able to achieve fabulous color in 4-6wks only 2xs wkly. Honestly, never had a bad experience. 1000% recommend. read more

I have been to every I Tan in San Diego County and the Poway location by far, is the best. The staff of young women are amazing...with Janelle exemplifying kindness and professionalism. The owner is receptive and seems to take pride in both improving and growing his business. If there is ever a glitch (happens in every business) the staff always makes certain to rectify the problem:) I am glad to live and work close to this I Tan, as I would certainly travel to it for the level of consideration and service it affords me. read more

The girl that helped me this morning was great, she was super friendly and not pushy, she explained all the upgrades in an informative way, she said she was new but she did not seem like it:) great experience! read more

Super friendly staff. Sometimes I drive out of my way to tan here. The beds are slightly older but they keep it clean and everyone who works here is knowledgeable and helpful read more

I went here a week before my wedding and Sarah was the sweetest!! She was so helpful and took the extra time to ensure I looked exactly how I envisioned on my wedding day! All the stars for her customer service! She didn't try to push me into purchasing more than I truly needed! Love her and this salon! I will be a customer here for a long time! Thank again Sarah! You are awesome at what you do! read more

This salon is always at its 100%, it's always very clean and the consultants are always extremely friendly! Would definitely recommend this location read more

Beautiful tanning salon. Sterile clean state of the art beds. The girls here are very helpful, extremely knowledgeable and always happy to help. I love being greeted with a smile and cheerful face after a long day. I can't say enough good things about the itan team in Poway. They have a customer for life. Thank you for my beautiful tan and the superb service! read more

I have been a member at iTan for almost a year now. Normally I go to iTan in mission valley but I recently moved to Poway so I decided to check this one out. I was welcomed nicely and put into the level 4 bed. The bulbs were new so that was great but when I got out I asked to go into the lightstim and the girl at the front was a little rude saying they were closing soon so I left. I just now seen that this location closes at 9 and I got there before 8 so am hour to tan and use the lightstim should of been fine. Idk. I'm going to give this place another shot but I really hope not all the girls are like that. read more

The beds are always clean and have new bulbs. They also have a great supply of lotions and all the girls are super sweet. Definitely the best place to tan! read more

Sapphire is amazing, however, is she is off they never have anything in the booth to wipe yourself off after a spray tan. If this small necessity is missing, I wonder how much effort they put into cleaning the booth. When I brought it to their attention they didn't even apologize... just said "ohh no." read more

Originally made an appointment for spray tan and when I came in saw sign for awesome promotion for new clients. I was given a very educational and enthusiastic tour of spa by Nadine (same person who did my spray tan and did an amazing job!) I signed up for new client promotion and was able to try hydration machine which was sooo relaxing! Really glad I found this spot and excited to come back! read more

I cannot say enough good things about this location, it's always clean, the employees are so kind, welcoming, and know what they are talking about. All the girls remember my name when I walk in, such good costumer service. I would highly recommend to anyone! read more

Bailey is awesome!! I have never tanned in beds before and she walked me through every little thing and was so patient. I'm way more confident with each machine now and am loving my results. Thanks for leading me in the right direction!! read more

I can't tell you how much I appreciate this place. It has such an amazing customer service team that 1 particular employee stood out. I believe her name was Sierra if I'm spelling it correctly. She went above and beyond, went out of her way to tour me to each bed and fill me in on what service each bed provides and the results I would see. She was knowledgeable and fantastic! I love this location! Great job, keep it up! read more

This location specifically is THE BEST!! From when they answer the phone to when they take care of you in the store. These girls are so super friendly and genuinely nice!!! They take time with everyone to fully explain and show the beds and services they offer. They remember your name and what you like to use. They just put a smile on your face every time you go in. I can't say enough!!! The little things too....putting a robe in your room, checking on you in between sessions, getting the next bed ready so that when you come out you are ready to roll. This location is a MUST try and you will be hooked!! I will pay more and go out of my way for customer service and the girls here do not disappoint!!! They make you feel like a million bucks and like you are the most important person that walked in that day. Thank you!!! read more

Absolutely love this place!! All of the girls working are so nice and helpful! I've been tanning here since my first spray tan for my sophomore year homecoming in high school and I never see myself leaving! It's always so clean and relaxing. Their sun spray spa membership is so reasonably priced EVERYDAY IS A SPA DAY FOR ME!! read more

Been going to iTan in Poway for several months and love the vibe. Always greeted with a smile! Nadine and some of the other girls have always been so kind and helped me out. I've enjoyed using not only their tanning beds and spray tans but also the other spa services! And I have never had crazy wait times which is a plus!Absolutely love the infra red facial and the hydro bed. You won't be sorry you have a membership. It's so nice to run in and get a tan before an event, to look and feel my best. read more

The staff is super friendly and nice. The manager Shappire has great customer service and one of the very few places in the world that care about making the customer happy. Will be back! read more

Shout out anjelica and sarah for hooking it up. Yelp makes me write more so this is just filler not that much to say besides super clean and quick. read more

This iTan location provides exceptional Customer Service. I froze my account back in September not really taking into account how fast three months goes by. I usually take a "break" from tanning during winter. Bailie took it upon herself to call me and ask me if I was ready to resume the monthly tanning on January first or if I wanted to continue freezing for more time. They could have just ignored me and let my account start charging me again whether I wanted it or not. When you freeze it, you have to stay on top of it and remember when it's going to start again, but Bailie went the extra mile to ask me what I wanted to do!!! That is having your customers' best interest and not taking advantage!!! They have my loyalty!!! BEST tanning salon EVER!!! read more

I have been going to the iTan Poway location for about 2 years now , and prior to that the Del Mar location when I worked over there. I have a prepaid automatic monthly charge membership for spray tanning only. It is very frustrating because the girls are super nice at this location , but it seems like their Versa machine is down more often then not. I prefer the Versa machines because I feel the Mystic ends up looking orange on my skin unless I add one or more $7.00 color boost on top of what I have already prepaid for my 'unlimited' monthly membership fee. The Versa machine has been down for over a week now, and I was just told the part will not be replaced for another 2 weeks. This is extremely frustrating since my only options now are to drive 20 miles out of my way to another location to get a Versa spray tan , or to pay an additional $7+ every time I get a tan for the next 3 weeks due to their broken equipment. I asked if they would comp a free color boost for the Mystic machine so I could get the equivalent tan of what I had already paid for (except can not get due to the Versa machine being down for 3 wks) and was told no. No comp of a tiny tube of color that would have probably cost iTan 50 cents. I usually do not like to leave negative reviews , I prefer to just take my business elsewhere if I am unhappy with the service or product I am paying for. But since I have already pre paid for a month of Versa tans that this salon can not deliver now , and they are not offering me anything to make up for the inconvenience I felt compelled to write this review . The two stars only for the friendly staff and the good hours. Zero stars for iTan corporate, that allows machines to be down repeatedly (this is by no means the first time the Versa machines have been down, out of solution , not spraying correctly, etc).and for 3 weeks at a time without offering anything to customers that have already PAID for use of those machines that are now not available. It would cost iTan very little to either offer a comp color boost on their Mystic machine or offer a refund of that months prepaid fee if their machines are out for 3 out of 4 weeks. I even took the time to email their 'customer relations ' dept and got ZERO response . Very unprofessional company . read more

I love this location! They have a lot of services and super helpful staff- they know their products! Also, I had asked for a credit to make up for a previous complication from several months back- the district manager (Nadine) was so awesome she didn't even ask a bunch of questions she just looked up my account and took care of it on the spot. They definitely know how to keep the customers happy so if you haven't been to the Poway store I recommend checking it out read more

Unfortunately I received Poor customer service. The manager had a nice demeanor but didn't ensure I was a happy customer.

Love iTan! Great beds & services and amazing staff! Extra thaaaank you to Gabi for her help! My retired neighbor had never spray tanned & was SO nervous! Gabi helped her out & was very informative. She loved the experience & the results & already wants to go again. Thx Gabi! read more