Area Manager was on duty at this location and provided exceptional service today. She was knowledgeable and helpful with my goals I was trying to reach....and my tan came out beautifully. The right level of color and it looks amazing! Thank you and to have a wonderful day!!!! read more

I'm not one to leave reviews, so it takes A LOT for me to take the time to do this. I've been able to overlook the lackluster service and run down facility/beds until today. A few things have culminated to me leaving this review. 1. Beds are cracked and seemingly taped together, bathroom is in disarray.. 2. Last week I ordered a lotion that was out of stock and a week later it still has not arrived... 3. Last week the bed I was put in (bed 8) had the right half of the facial bulbs out. It happens, so I didn't complain. 4. Yesterday I was put in the same bed (bed 8). Trusting that they would have had that fixed by now I got in with confidence. It wasn't until half way through my session that I realized the bulbs STILL had not been replaced! If you know a bed has bulbs out and you can't get them replaced, DONT PUT SOMEONE IN THAT BED. Or at the VERY LEAST let the customer know so they can choose to get in or pick another bed! I have a photoshoot TOMORROW and my face is noticeably UNEVEN. I always try to assume the best and thought that maybe (not likely, but maybe) they didn't know the bulbs were out. I was going to mention it yesterday but the girl on duty was helping another customer and quite frankly already in bad mood when I came in. So I called to let her know the bulb was out and the dilemma. Seems they did know the bulb was out and they are waiting for their service guy to come replace it "sometime" next week. I can have grace for the fact that she has no control over that man's schedule but she DOES have control over informing clients of the state of the bed they are getting into. There was no apology or concern for the repeated mistake that I'm now paying for while also paying for a membership. She said I could come back in to a different bed to "even it out"... If you're considering frequenting this location, I HIGHLY advise against it. It's a few extra minutes but the San Marcos location has WAY better service and facilities. Once I pick up my lotion I will not be back here ever. read more

I got a spray tan for $40. The customer service here is always excellent. She helped me pick out the color I needed for my tan.

I absolutely love coming in! It's always so clean and the customer service is amazing. I have seen noticable results from the services, so happy with my membership! Anika is of course my favorite but I honestly always enjoy my visits and feel so taken care of by the entire staff. I truly look forward to every visit! read more

The tanning service technicians are very knowledgeable and very friendly and helpful with any questions that you may have. They never press you to increase your services, but provide great suggestions. I have been coming to ITAN in Escondido, San Marcos, and Morgan Hill for over 10 years and love it. read more

I was terrified but thanks to Anita's care with explaining and modeling what to do and I am so pleased. Thank you. read more

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They are always nice and accommodating. I typically get the mystic tan and rarely have to wait. It's a quick 15 min in and out!

The associates were nice, helpful and the spray tan booth was clean. The tan lasted a long time and didn't fade in clumps which was nice.

My sister was in town for a wedding and needed a quick spray and teeth whitening for the special day. She was so impressed with the cleanliness and how attentive the employees were. She worked with Sutton, who was just as sweet as can be. It was her first time getting a spray and Sutton put her at ease and made her feel so comfortable. 10/10, would def recommend! read more

Let me start by saying, Serra, the Area Manager, is fabulous!! She's patient & definitely wants to educate you as much as possible before you start the tanning process. She's great at sales, but not pushy at all, it's very refreshing. The location is clean & there's plenty of beds & lotions to choose from! read more

First of all, everyone here is great! But the last few times Mia has been the one to help me and she's always so sweet and fun! She always gives great recommendations and is super helpful! The store is always clean and the beds are constantly getting new bulbs and well maintained! read more

I've had a monthly membership at Escondido's iTan for quite a while and have always been impressed by the customer service there, but today I came in and had such a great experience, I had to post a review! I needed some help deciding which bed to try out to avoid the dreaded 'Oompa Loompa vibe' prior to being back with the fam for the holidays. I also have had some issues with acne lately and asked for advice on which bed to use. Georgia took the time to ask what lotion I was using, explain what was in the type I had, and suggest another type that might work better. She also upgraded me to a bed that she thought would work better for me, and was so genuinely nice and thoughtful the whole time. I felt like I was at a fancy spa by the way she treated me, and so appreciated it after the long week I'd had! Thank you Georgia for being such a kind human being! It's these type of employees that bring customers back again and again. read more

I have been going to this branch for little over a year now, I have always thought that they provided good, professional service. Not only are they extremely knowledgeable about the service and products, they come across very genuine and are not pushy at all. To make things even better, I recently went there for a mystic spray and the machine was going through maintenance. I understand things happen. Of course, I was a bit bummed.. but life goes on. Anyhow, when I arrived home, I received a call from Sarah (hope that's her name.. I was just shocked to get a call) apologizing about the situation and also providing a credit for future services. I really was not expecting this. In times where every place is literally understaffed, it's nice to get that extra special service. I def recommend this place and will continue to use there services. Thank you for brightening up my day! read more

iTAN escondido is THE BEST! They are always so kind and take extra care of all of my friends who go there. The lobby is so clean and tidy and the service quality is fabulous! read more

I have been receiving excellent service from this ITAN location for 7 plus years. There is a positive attitude from all the staff and I have never had any issues with my monthly package payments. I want to give a " shout out" to Amber who is very knowledgeable in products and has excellent customer service skills. Her bubbly attitude just brings a lot to many! Thank you Sheila R read more

Izzy & Amber greeted us at the front counter with big smiles and lots of assistance. Tanning salon was clean , results were good and the staff always greats you with help and hello's. Tell Izzy and Amber howdy on your next visit. Tell them to give you the "Jeff" special , you won't regret it ! read more

MEMBERSHIP INFO: The membership program here forces you to pay for an entire month, no matter when you sign up. So if you sign up on the 28th of February, you will be charged for that month (80$), and then receive another bill (80$) on the 1st of the following month. That would be 160 dollars for basically one month of time. These are predatory business practices, not to mention the predation that occurs when you are in their stores. How many times does one need to say no, for it to be clear that someone is not interested in buying your lotions? Do better, and you wont lose customers :-)!! read more

I love this location! The place is nice and clean and the girls who work here are always so helpful and kind! read more

I've been an on and off customer of Itan Escondido for years but I've always just done the beds. I've been wanting to try their spray tan services for awhile now and finally decided to come in today. Ava assisted me and she was so sweet and helpful. Taylor also helped out and was very personable and knowledgeable. The girls never made me feel like I was asking too much and in fact gave me more information than I even thought to ask. I had a wonderful experience with them today....it's customer service like this, that keeps people coming back. And for the cherry on top, my tan looks amazing!! All of their suggestions paid off. Thanks girls!! read more

iTan Escondido always provides top notch service. I have yet to have a bad experience here. They have super cool staff members who are always respectful. Haley and Kendall always stop and have great conversations with me when I am there, demonstrating pristine customer service. They heat up the Fit Bodywrap for me before I arrive for my appointment so it is warm and ready for me to use. You cant go wrong here. read more

All the girls are very nice and professional. The place is kept very clean and nice. I recommend 100%.

This establishment has genius in it's hiring practices. The employees all engage in a uniquely personable, appreciative , host mentality that is sincerely interested in your satisfaction and safety. Taylor, the manager, is an absolute dazzler, that immediately sends forth a welcome that says that we're glad you dropped in today, followed by the query you receive from them all of " how's your day going?". Later as you leave, Vienna, and Serra ask " any plans for this afternoon?" What makes this place special is that you go for a service, but leave feeling like you've plugged into your community. Couldn't applaud this establishment more! read more

Came to get a base tan before my trip to Hawaii. Taylor was so helpful and personable & guided me through my tanning options. The other associate, I think her name was Kendall, was also friendly and personable. I will definitely return! Aloha!!! read more

Dani and Izzy are amazing! Honestly.. everyone there is great. I brought my mom in to tan with me and these girls are so genuine helping her with anything we need. They always make us feel comfortable. Thank you girls for being amazing!! All of you that I've met read more

I went in there for the first time yesterday to get a spray tan. The lady was really nice and this really seems like a good idea but it was the worst Spray Tan I've ever had. I did the lotion on my palms knees amd feet Did not help at all. My knees are bright orange. The palms of my hands are bright orange, even though I lotion them and kept them in the fall. I am so embarrassed to go outside today. The color was supposed to have olive undertone, and instead of being rich brown colors it's bright orange read more

Just became a member last week! Taylor was so helpful and explained everything very well! Salon is clean and always has a bed available! Love their new individual tanning lotion packets program. Highly recommend! read more

Great experience coming back to Itan..Amber was so helpful and informative and knowledgeable on the services and products. Made me feel very comfortable trying out the heat wrap bed for the 1st time today. Izzy is absolutely knowledgeable, personable, funny, high integrity and overall really good at her job! read more

I came in to freeze my account today and use the points I had before they expired. Sage was phenomenal! She went through all the products and was extremely knowledgeable. When I apologized for asking so many questions she said not to worry that she enjoyed being of help. She's definitely a great asset to Itan. Thanks again Sage! - Alex S read more

I absolutely LOVE ITAN ESCONDIDO. Amber is a young lady that I absolutely trust with any questions that I have. She is very knowledgeable and I appreciate that. She has a great personality and she is very knowledgeable about all the products and services. Her attitude is positive and warm also. I have been coming to itan for years, and I will always recommend itan to everyone. read more

I love this place! Everyone here is so knowledgeable and sweet. I feel like they always have great suggestions to optimize my experience. Eddie and Alex are especially helpful and fun! When I come in the employee's are always working hard or training and practicing to make sure they know everything about the services they offer and that makes me feel even more comfortable giving them my business. I will definitely be returning for all my tanning needs, thanks for employing such a great staff! read more

I had the best experience at Itan with Amber and Kenzie. I was u sure what level of versa to do and they were both so friendly, knowledgeable, honest and fun. They helped me out a lot and my tan was FANTASTIC! I have gone to all the ITAN's in San Diego for 20 years and this is my favorite! read more

I wanted to give a shout out to Addie and Amber they are the best so friendly and helpful, they were very busy and this was right before they were about to close yet they were still so welcoming and I appreciated the conversation while we waiting, those two are awesome read more

I would totally recommend this place especially with how clean it was. My first time getting a tan and I was helped by Vienna. She was very helpful and polite with my first time visit in iTan. I would definitely recommend this place the energy and the salon was clean. ‍ read more

I came into iTan in Escondido for a spray tan. I was greeted warmly by Taylor and instantly felt welcome. Becca was also working and helped me out - she shared products she likes and, just like Taylor, made me feel welcome. Grateful for their help and expertise. I'm excited to come back!! read more

The quality of service is fantastic. All the employees provide excellent customer care. They treat people like family and the vibe and atmosphere reflect that. The aesthetics of the business from the front counter to the tanning rooms as well as the services available provide a wide range of options from spray to tan to photo facial which helps get rid of wrinkles. read more

Exceptional place..friendly professional staff .Raven is Top Notch!..always very cheerful..very helpful..greets me by my first name..she makes me feel welcome there...thanks so much!..Tim B read more

Taylor and Skylar are such a ray of sunshine! Both have a kind and bubbly personality as well as amazing customer service. They were knowable about the spray tan options and guided me perfectly. I will be going back, thanks for all the help! read more

I love this location! Serra and Eddie were so knowledgeable and helpful in recommending what services to use in order to reach the color I wanted. I am pretty pale so my favorite for immediate results is the Mystic light with an Island kissed bronzer! It's the perfect color and never comes out orange (like some other tanning salons I've been to). thank you Serra and Eddie for all your help, will definitely be coming back! read more

I've been a long time member of iTan and usually love the service I've received at every location. I decided to try iTAN Escondido as I was in the area and I will never be going back. I was helped by Taylor when I walked in and she was rude and unhelpful and seemed like she would have rather been anywhere else. I expected a friendly experience as that's what I am normally greeted with and I was very disappointed with my experience at this location, not to mention she was the manager. Safe to say I will not be returning, I would take your service to another iTan location. read more

I love this location. I have been to a few different itans and this one is my favorite! Taylor is extremely knowledgeable and friendly! She was able to help me decide on the perfect bed for me to use and the best tanning products for my desired tan! The girls that work here are all very nice and welcoming. I absolutely recommend this location! read more