This place tried telling me my oil was leaking and wanted to scan it for like $100 when there was no problem at all. Also said my power steering fluid was dirty and needed a switch when my car doesn't even have power steering fluid it's electric. Ever since then I've never been there ever again plus they take forever or oil changes read more

My daughter is a student at WSU and when her catalytic converter went out we did not know who to trust, not being from the area. She visited Evergreen Tire and met Zane, the owner. I called our mechanic that we have a relationship with in Seattle, told him everything that Zane had told us and the price quoted and my mechanic said it all sounded legitimate. Zane gave us excellent service, above and beyond what is typical. You can trust Evergreen Tire to take care of your car without taking advantage of you. read more

No one help about you problem I was there just for change the fluid transmission and they never try to sell fluid or check my car I'm waited for 20 minutes and no body help read more

My boyfriend came into town and needed new tires asap before he leaves to go back to the west side. The owner of the shop, Zane, was absolutely phenomenal in helping us get what we needed and stick through thick and thin to help us! They even added a free vacuum and clean up of the car for free! They were all so sweet and I give them 5 stars for all their help. read more

It's been a year and a half since they told me I need new breaks. I have not changed them and have been told by other mechanics that the breaks are still perfectly fine. These guys obviously either didn't know what they are doing or flat out lying. read more

My favorite place to come for any car related thing I need! The service is incredibly friendly and they make sure you really understand what they're doing with your car and show you the work they recommend so you can see it yourself. The prices are also amazing compared to other shops in town. Whether you need an oil change or a big repair done on your car I highly recommend this place! They even have a cute dog to keep you company if you decide to wait in shop! read more

Do not recommend going to Evergreen Tire. Staff lacks experience, and has a tendency to ruin vehicle more than repair.

They are fast and never overcharge you, they take into consideration your situation and try to work with you the best they can. Will definitely be going here for a long time! read more

Came in for a few bulbs & an oil change. Despite complications, the team worked with me to pace the repairs over 2 days to get as much done as possible before closing. No complaints. read more

They are always super kind and don't bug you about getting more things done to your car that aren't entirely necessary. I know as a female this tends to happen a lot. They also provide a ride to and from work or home while your car is on the shop which makes me go there every time I need work done! read more

Thanks for calling me and taking your time to listen to the issues I had. I respect and appreciate the call.

I had an issue with my heater, and calling around other shops it would cost me upwards of $1200, but when I called Zane he told me he would take a look for me and he found the problem in less then 10 minutes of me being there. It was a huge help! read more

Went to get a battery and alternator replaced. They ended up doing more damage than help when my car broke down not a week after they "fixed it" in the middle of a 5 hour drive. Took it to a different shop to have them tell me evergreen tire left a screw loose causing my belt to fall off. Way to go guys, you sure know your stuff. read more

My latch froze and broke and I took my car here. They said they would have it done by the end of the week. When that didn't happen they said It would be ready by the following Monday. I didn't get the car until Tuesday, 4 days after the original promise. I will say one good thing though. I wasn't overcharged. This is the only reason why I am giving this three stars. I checked prices with the nearest dealer and it wasn't very different from what they were asking for. However, if you don't meet the time frame for what you promise to a customer, the least you could do is provide some sort of additional free service. Cleaning my car or washing it would be a great start. My dealer back home does this every time they are late on a fix which is why I keep coming back. read more

I had my car serviced at Evergreen a few times with general satisfaction. Each time I had a problem, they fixed it. However, my last time in there they lost my business for good when they tried to tell me I needed another $1300 of work done on my car. At that point, I wasn't going to just fork out the money without getting a second opinion. I took my car to one of their competitors without telling them about the estimate that Evergreen gave me. They assured me there was no issue and my car has been fine since. Maybe they find it to be a good strategy to give customers estimates for further work after they get a repair done. It just wasn't a good strategy to use on me. read more

I recommend staying far away from this buisness. Had new tires installed on my vehicle last week. After the tires where installed and I was getting ready to drive my car I noticed grease all over my carpet. I confronted the guy that pulled my car out of the garage and he became very angry towards me and denied having anything to do with the mess. I was so frustrated with there poor customer service I left and will never go back. Other places in town may be a little more expensive but at least they take care of you there. read more

Good quality work. A guy named Zane fixed my passenger door after I hit a fire hydrant. Super nice guy, my door looks basically new again. Would highly recommend going here for any car related problem! read more

My daughter needed new lug nuts installed that for a bad roadside assistance repair...long story. But we had the new lug nuts. She took them down to Evergreen and they installed the new lug nuts, checked the torque and then checked all her tires for the road trip home to Seattle. She went to pay for it and they told her have a nice trip...no charge. Nice work guys, thanks for taking care of my daughter! read more

Perhaps they should stick to just tires. They tried telling me my speedometer cable snapped when my vehicle does not use a speedometer cable at all. It took 5 days to replace 2 simple sensors, it cost twice as much as it should have, and still did not resolve the problem I brought it in for. Their staff is disorganized and technologically far behind their competitors. If I had to trust Evergreen Tire or Jeremy Clarkson with a hammer to fix my car, I'd go with Clarkson. read more

No free quote. Dont drop off. They ll create more issues than what they try to fix. Dont trust their low quotes. Dont be surprised if actual costs many times the quote. Run away and save yourself. read more

Always go with your gut. I called and got a quote. After they called a couple of times to verify exactly which parts I wanted repaired they finally managed to come up with a quote. Since they were middle of the pack in pricing and I'd heard good things I went ahead and had them do the work. Paid for the repair and came back after hours to pick up the car. Started driving it out of the lot and it had a strange noise. Went back and they said they would take care of it. Went to pickup the car and they hit me up for another couple hundred in repairs. A part next to the part that was replaced miraculously wore out while it was in their shop. After much arguing I decided to cut my losses and get of there before they screwed something else up. If you use this service do it at your own risk. read more

I took my car there recently because I was experiencing some issues. But when I went in to get my car after it had been repaired and pay the bill I saw that it was substantially more than what they had quoted me originally and I had a copy of the original paper so I asked what additional work was done on my car. The mechanic who fixed my car told me that he had to change a part (which was fine with me because I knew it needed to be changed) but I saw the price and I knew that it was not right. So He proceeded to tell me that it took him 3 hrs to change that part when I knew that if I did it, it would have taken me an hr and I informed him of that. And then he continued to tell me that my car was a 6 cylinder and that was why it took him so long. So then I calmly explained to him that my car was actually a 4 cylinder and then after sometime deliberating they decided to take $200 of my bill. What I don't understand and didn't want to argue with him was that if he did the work on my car how could he have not known that it was a 4 cylinder and why would he lie about it taking him 3 hrs. Anyway, I just paid the bill and left but to be honest this just makes me not trust mechanics any more than I already do. I don't even know if they did the work that they were suppose to on the car but I guess I will just have to hope that they did. And by the way, you can file complaints against autorepair services to the DMV or the Better Business Bureau. So if you have any experience where you knew you were being played you can fill out a form and send it in. https://www.bbb.org/ read more

I used to work at evergreen. I was a service manager. I quit a year and a half ago. We had a customer come in stating that his dash lights and console lights were not working in his tricked out Nissan 350z Nismo. The techs determined that there were a few blown fuses. But he shop manager, and lead tech ordered us in the office to sell him a complete new ECM. The customer agreed to a $1600 bill. For a blown fuse. Then he came back a week later and his entire sound system was not working. Again, the shop manager and lead tech ordered us to sell him a complete new sound system all the way around, and explain to the customer that the ECM failure was the cause of the sound system failing. $2500. After the customer pays the bill and leaves with the car, I notice the shop manager, and the owner of the shop, exchanging high fives and celebrating. I later learned that the cause of the sound system failure was also a few fuses. So $4100 worth of repairs for half a dozen blown fuses.... I have more stories if anyone is interested. Definitely do not recommend this place to anyone. They will steal from you any way they can. I have them one star because this app requires at least one. But my real rating is by far 0 stars. read more

Let me start by saying that if there were negative stars available, Evergreen Tire would be receiving them from me. I brought my car in with a flat tire and asked them if they had any used tires that they could sell me for cheap. They found one right away and priced it for me at $60. Not even a week later, that same tire was flat and when I went to put air in it, it deflated immediately. I brought it back into them and asked them to take a look at it. While they were observing it, I overheard them telling each other that they gave me a used tire that was sitting out back of their building for over a year and a half (year-round weather damages it). They then told me that there were many small cracks in the tire and that they would give me a different used one. As they were going to put this "new" used tire on my car, they discovered that the rim was badly bent and told me that you can't put a tire on a bent rim. Now, when they told me this, it dawned on me that they were able to get the first $60 tire on with no problems and that the bent rim was new and was caused by the faulty tire that they sold me. They took it off and brought it to a machine where they then told me quote: "once the metal is bent, it can't be bent back". The owner then searched for used rims that he told me I had to purchase myself (even though it was their mistake) and said that the only cheapest one he could find was $260. I declined and then a few days later, I found a rim for $80. I brought it back in one last time for them to put on my car and the owner told me to leave the tire and rim there overnight and that they would put both on my car the next day. I returned the next day to find myself sitting in my car for almost an hour as they searched for my rim and tire that they had lost. Finally they "found" them (I'm convinced that they were cheaper versions of both considering the make was not the same as the ones that I brought in previously) and they put them on my car for me. A week later I went home for Christmas break and brought my rim to a local tire store where they, within a few minutes, were able to bend back my old rim to its original shape. The owner at Evergreen Tire was not only extremely unhelpful (along with his staff), but he also tried ripping me off for a major mistake that the business caused themselves. read more

I went in just for an oil change and a pair of windshield wipers. They then gave me an overpriced quote for work that I knew I didn't need done. They also lied to me about something wrong with my oil filter, that they would have had to put there themselves. I don't even live in Pullman, and I know that if there had been something like that wrong with my air filter, I wouldn't even have made it to their shop. I got the feeling they were trying to freak me out into going back to them. After all that, I saw them go back somewhere to get me windshield wipers -- I didn't see where they were getting from -- and apparently I should have watched. Because as soon as I started using them (it was raining that day) they were leaving big streaks on my windshield and have been ever since. I went to get a few other opinions on my car since then, and none of them have mentioned the work that they said I needed done. read more