Just brought my car in for an oil change and to get the brakes serviced/inspected. I was…read moredevastated, but not entirely shocked, to hear that all four brakes needed complete replacements, and the total estimate was not something that I had an easy time swallowing. They worked with me on discounting what they could, they showed me pictures and even kept the old rear brake drums/hardware when they were done to show me at pickup (they were originals and rusted to the bone). They were nice and understanding throughout the process; I know it's not easy to cut costs for a customer. These guys will not BS you and seem very legitimate and honest in what they recommend needs repairing. They helped me out when I was in a tough spot and I really appreciate that. Brakes are as smooth as butter now!

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

We picked up a new truck in Kellog and we're driving to Boise. One hour into our trip the check…read moreengine light came on. We were able to drop our new tuck at the Deary Automotive shop with no issues. We were greeted with small town hospitality, handshakes, smiles, and honesty. And a great lunch recommendation. If you're near the area and you are having car troubles, I could not recommend this shop enough.

every time my car has been in it always takes way longer than They say they don't do the whole job…read moreand They always talk to me like I don't know what I'm doing because I'm a woman I wold not recommend especially if you're a woma.

Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

I try to give all businesses the benefit of the doubt, however after buying a vehicle and buying…read morethe bumper to bumper lifetime warranty, we were patronized and misinformed every time we brought our vehicle into the service shop. The lady that texts information, texted like she knew what was going on with the vehicle when she didn't. We brought the vehicle in several times explaining the situation to the service department and have to pay $200 every time we bring it in, mind you costs for repairs would be substantially higher into the 1000s. One of our first repairs was the rack and pinion impacting the steering column, they charged us and when we got it back the vehicle was shaking and making clunking noises, so we brought it back, and they said a U-bolt was forgot to be put on and fastening it was not done. This was very dangerous for us to trust to bring it back for anything else as we drive quite a bit in this vehicle as it is our family vehicle. The latest starts in the spring time (April) when our dual heating and cooling was not working correctly, regardless of what we told the service department, they went and replaced several other sensors, heater core, it was a mess and the problem still persisted after several times bringing it in and paying the deductible. One time they said it was finished, had us pay and sent us off with parts and tools still in the back seat as if they weren't put in, the middle console was extremely loose flopping everywhere. So, we finally contacted the owner and GM of Wysup and they promised better service from there on out, except the problem in the spring time was never fixed fully correctly. Fast forward to today, we just received our vehicle back for and temperature control on the passenger side and rear controls. It still does not work and in this winter, the back only blows cold air and the temperature only allows syncing so both sides have to have the same temperature. They said they recalibrated everything and took several drive tests to warm the vehicle and test it and that it was functioning correctly. Now, this is a luxury vehicle and we paid for it and the warranty to have it function properly. My wife and I did a simple research of the problem and was able to give them specifics of what we found that needed to be fixed. They did not listen to anything we said and come to find out after replacing several other things, the actuator door or mechanism for how the actuator door is processed to correctly distribute the set temperatures for each seat was not fixed. Their communication used too many words, explaining themselves over and over, when we saw them as excuses and condescending as if we didn't know how our own vehicle should run. It was unfortunate and we will never do service with them again or buy a vehicle there.

Top Notch... Thong, and Bill really went to bat for us…read more Tricky financing?. ..They kept their eye on the ball, and hit a homer. My wife loves the Grand Caravan Thong sold to us. FREE delivery to the boondocks of Lincoln County...and the folks delivering were as nice as the rest at this dealership. Great van, Great price, fast closing, and free delivery...that's a home run in my book. I'll buy from them again... anytime. Seamus, and Donna McKenna, (2006 Dodge Grand Caravan) Odessa,wa

WARNING: DECEPTIVE PRACTICES I took my van to Mountain View…read moreauto after a road hazard incident that caused a catalytic converter code to be thrown. P0430 for catalytic converter insufficiency. I explained to Mountain View auto what happened and what I needed for my insurance company. When I went to pick up my quote, Roger accidentally deleted it and was working to create a new one. I had my nearly 2-year-old daughter with me, and she was getting quite fussy as I wasn't prepared to stay for a significant amount of time. Roger addressed many things that he felt were wrong with my van. However, not once did he address why I had brought my van into them in the first place. He emailed me a quote, as you'll see in the pictures, for all of this work that he said needed to be done. For some reason, on the quote it says "customer States that..." I never states any of it. I was angry that he did not address the initial issue. Instead, he said that I should return the Meineke as it may be under warranty. Well, this could be true, but I'm thinking that the warranty is likely not going to cover a road hazard. Regardless, my dad and I went to the next business day to get my van and take it over to Meinicke, as Roger had suggested. He was visibly angry about us doing this despite it being his recommendation. Within 30 minutes of assessing the van, Meineke had an answer for me . A hole had been torn in my flex pipe that leads to the catalytic converter. This was causing it to code P0430.. It may have caused catalytic converter damage as well. I will know more after the weekend. The photo below is a picture of my flex pipe off of my van where the damage occurred. Damage that Mountain View auto ultimately failed to see and assess. I am a single parent, a graduate student, and I work hard for my money when I can. I canceled an appointment to get my teeth fixed because it was more important to have a safe car for my daughter to be in than to fix my teeth. I cannot begin to express the level of anger that I have for this company trying to take advantage of a woman and a parent in the way that they have. I did ask Meineke to do a thorough investigation of the van to see if anything else needed to be done, and there is not. Of course, I will keep up with the preventative maintenance, but that is going to cost me far less than $2800. The catalytic converter, while spendy, is thankfully covered by my insurance under the incident. Roger should try padding his pocketbook by doing honest work instead of trying to take advantage of somebody who can barely afford the work.

Very honest. Informative and thorough. Wouldn't take my Subaru anywhete else.read more

Ken and Carl: Great guys. Very friendly, a pleasure to do business with, and their prices are low…read more If you're looking for a low-cost, get-the-job-done experience, go to Pro Tech! On the flip side, you get what you pay for. It seems these guys buy cheap parts from O'Reilly's to get the job done - hence the low prices. They also do sloppy work. More than once after picking up my car from their shop I have noticed that although the previous problem was fixed, there was now a new problem that didn't exist before. The particular experience that caused me to look elsewhere: Once I took the Subaru in to have a noise originating from the wheel well looked at. They told us that the left front break pad was the problem. After they had replaced it, I continued to hear the noise. Only after I had taken the car to McKeirnan's was the noise eliminated: The issue was a wheel bearing, not a brake pad. The misdiagnosis cost us time and money. Since then I go to McKeirnan's.

I ended up taking my '91 Honda in five times over the course of 3 months. These breaks were random…read moreand sudden, and I've been told by multiple other mechanics that they've never seen these kinds in such a short amount of time. After hundreds of dollars given to them, I was told I needed a whole new engine. Yes, their service was good. Yes, my car is old and has a lot of mileage on it. But if you find yourself going through repairs again and again- consider the option of who you send your car to.

We bought a private sale Ford Edge recently. I chose Jim's Service Center to meet the seller at…read moresuch that we could get a true inspection on the vehicle before purchasing. Evan, the main mechanic, was thorough and let us know everything we needed to know before following through with the purchase. With the information he provided, we bought the vehicle and had service done on what he recommended. Evan responded in a timely manner and was open about actual issues with the vehicle- even one that potentially could be hazardous given it was a cracked steering knuckle. On top of that, the prices are extremely reasonable. I wish there were more mechanics out there like Evan. Furthermore, I wish more car shops would just be honest with their customers instead of trying to replace things aren't necessary to make a buck. This kind of service is what drives repeat customers. We will be back. Thanks Evan.

Very professional and knowledgeable helped my daughter get her car back on the road in excellent…read morecondition I do recommend this business