I needed to find a trustworthy auto shop in Moscow for my son, who's away at college and drives…read morehome to Seattle from time to time. I reached out to The Hive Auto Repair, and from the very first conversation with Sivan, I felt completely at ease. They were able to get my son in quickly, which was a huge relief because he'll be on the road soon. During the oil change, Sivan and his team noticed a couple of things that needed attention and took care of them right away. I really appreciated how clear and honest they were throughout the process. As a mom, knowing there's a reliable place my son can go to if anything ever comes up means everything. I hope we don't have to go back anytime soon, but if we do, I'm glad to know The Hive is there. Great service, fast turnaround, and genuinely good people.

LOL at this repair shop. First off, they are extremely overpriced. I feel like an idiot getting…read morefixes on my car here. I spent over $4,000 for a new power steering pump, alignment, and they somehow found that my steering was still not straight (even though it was not an issue before) so they called me and told me everything they needed to do. Since I travel for work 5 days a week, I felt I had no choice but to let them continue and finish the service. When I brought the final cost and services to a different auto repair shop, they felt so bad for me for spending the money I did. That's when I knew I made a big, big mistake. They also don't have an issue pressuring you into making sure they get to work on your car. They want to overcharge and take advantage of people who have little to no car maintenance experience. They also take too long to get simple repairs done. I had my car dropped off for the above service. During that time, I needed to get a rental because they didn't have any loaner cars available (according to them). They promised me it would only take 2 days. I called every day for 4 days and then they changed the pick up day/time for the following day. Finally was ready. BUT WAIT! THERE'S MORE!! I drove about 5 miles and started hearing noises as I drove on the main road. I took it back and they said my struts were worn out and they needed to be replaced. I asked them how did they not catch that during my initial service? They told me they didn't hear anything during the test drive and they didn't do anything to those parts of the car. BULLCRAP! They did a wheel alignment (or did they?). I took it to Les Schwab and they said my struts were fine that they were just loose and they did what they did for free and sent me on my way. My assumption for that is they want to take their sweet a$$ time so they can charge more for labor costs. So many issues with this crap auto repair company. I encourage anyone who is thinking of getting services done here to go elsewhere. Literally anywhere else in Moscow or Pullman. Heck, travel to Spokane/CDA if you have to. It will save you so much time, money and frustrations!

Great price and work. They replaced two new manifolds and a new muffler and exhaust on my truck. I…read moream thoroughly happy with their service.

Joe is unbelievable and an all around solid businessman. He goes the extra mile for customer…read moreservice and listens to what your needs are as a buyer. You have got to go check them out and support this dealership who values quality cars, excellent customer service and helping the customer find their best fit!

We had to have our Mazda towed in to replace the serpentine belt that had broken. When the belt…read morebroke, it drained the battery. The tech changed the belt, cleaned up the battery and charged the battery. There was also a check engine light on, so the tech checked the plugs and rotors and cleared the code. The car was in and out in one day and now the car drives great. Excellent service!

I've been taking my vehicles to Moscow Auto Service for a few years now and have had nothing but…read moregood experiences. They are fast, affordable and they do a good job. Everyone there is very friendly as well.

Straight up mechanic. My car needed brake job. He did that and informed me of another issue but…read moredid not hard sell or try to spook me into more expense. Got me right in and finished the job quickly. His price was right on with his "estimate." No follow up issues. I'll be back.

Stopped by this shop to ask for assistance with a part I was having trouble fitting onto my vehicle…read moreand they helped me in 5 minutes no questions asked. Will be recommending to others and will stop in when I need future services.

Was traveling and got an oil change for a good price. They were super friendly and quick…read more Comfortable waiting room. The next day my check engine light went on (not related to my oil change). I called last minute and they were able to get me in immediately and quickly assess the issue. Ultimately found out it was a warranty issue and took it to the dealer for repair, but would have full confidence if Weber were to make the repair.

Erber Auto has always been honest and eager to help their customers. If you have them examine your…read morecar, instead of just telling you to get every potential repair, they will tell you how urgent it is. I have saved money through them that way. They have also massively improved their customer service/organization as a business, so I respect them for their growth.

Had my daughter take her car in for a steering coupler bushing replacement. I had previously filled…read moreout their online appointment form from the website, they fully understood what I was asking for the repair. My daughter dropped the car off and was told worse case it would be up to 5k, for a full steering replacement. My daughter told me and I knew it was BS. She went to pick up her car and was told it would be around $850.00 to replace a $20 part. I knew based on my own experience and review of the car a few weeks before, the repair would be no more than $500.00 total. The shop charged $285.00 for their 2 hour assessment. Took me all of 20 seconds and a Google search to understand the problem, they basically told me what I already knew. Ends up I called a few other repair shops in the area, each quoting me between $400-$500 for the repair, no more than 2 hours of labor. This shop clearly attempted to take advantage of my daughter who's a college student. Do not trust this shop, ripoff for unnecessary charges.

My wife and I were on our way back to the west side when our car was having issues....and on a…read moreSaturday. Everyone we checked with in Pullman and Moscow were closed so, just by chance, we ran by Lux Autohause to see if they could help us. Ken Lux was outside ready to leave when he asked what the problem was. Right away, he went inside his office and ran a diagnostic on our car. We found out the car was safe to drive home, and he told us what to have done once we got back home. Ken is an all-around great guy! If we lived in the area, he would definitely be our mechanic and we recommend him to everyone in the Pullman/Moscow area!

We have had Point S in Moscow do our oil changes for the past several years. Point S prices have…read morealways been reasonable and lower than competitors. We have always received friendly professional service and highly recommend Point S in Moscow.

Bruneel Point S Moscow evaluated my 2011 Subaru Outback for a noisy (embarrassing) exhaust issue…read morethat I couldn't find myself. Within 15 minutes of dropping the car off, they resolved the issue and charged nothing. Thank you Bruneel Point S for being an awesome business in our Moscow community!

WARNING: DECEPTIVE PRACTICES I took my van to Mountain View…read moreauto after a road hazard incident that caused a catalytic converter code to be thrown. P0430 for catalytic converter insufficiency. I explained to Mountain View auto what happened and what I needed for my insurance company. When I went to pick up my quote, Roger accidentally deleted it and was working to create a new one. I had my nearly 2-year-old daughter with me, and she was getting quite fussy as I wasn't prepared to stay for a significant amount of time. Roger addressed many things that he felt were wrong with my van. However, not once did he address why I had brought my van into them in the first place. He emailed me a quote, as you'll see in the pictures, for all of this work that he said needed to be done. For some reason, on the quote it says "customer States that..." I never states any of it. I was angry that he did not address the initial issue. Instead, he said that I should return the Meineke as it may be under warranty. Well, this could be true, but I'm thinking that the warranty is likely not going to cover a road hazard. Regardless, my dad and I went to the next business day to get my van and take it over to Meinicke, as Roger had suggested. He was visibly angry about us doing this despite it being his recommendation. Within 30 minutes of assessing the van, Meineke had an answer for me . A hole had been torn in my flex pipe that leads to the catalytic converter. This was causing it to code P0430.. It may have caused catalytic converter damage as well. I will know more after the weekend. The photo below is a picture of my flex pipe off of my van where the damage occurred. Damage that Mountain View auto ultimately failed to see and assess. I am a single parent, a graduate student, and I work hard for my money when I can. I canceled an appointment to get my teeth fixed because it was more important to have a safe car for my daughter to be in than to fix my teeth. I cannot begin to express the level of anger that I have for this company trying to take advantage of a woman and a parent in the way that they have. I did ask Meineke to do a thorough investigation of the van to see if anything else needed to be done, and there is not. Of course, I will keep up with the preventative maintenance, but that is going to cost me far less than $2800. The catalytic converter, while spendy, is thankfully covered by my insurance under the incident. Roger should try padding his pocketbook by doing honest work instead of trying to take advantage of somebody who can barely afford the work.

Very honest. Informative and thorough. Wouldn't take my Subaru anywhete else.read more

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!