WARNING: DECEPTIVE PRACTICES I took my van to Mountain View…read moreauto after a road hazard incident that caused a catalytic converter code to be thrown. P0430 for catalytic converter insufficiency. I explained to Mountain View auto what happened and what I needed for my insurance company. When I went to pick up my quote, Roger accidentally deleted it and was working to create a new one. I had my nearly 2-year-old daughter with me, and she was getting quite fussy as I wasn't prepared to stay for a significant amount of time. Roger addressed many things that he felt were wrong with my van. However, not once did he address why I had brought my van into them in the first place. He emailed me a quote, as you'll see in the pictures, for all of this work that he said needed to be done. For some reason, on the quote it says "customer States that..." I never states any of it. I was angry that he did not address the initial issue. Instead, he said that I should return the Meineke as it may be under warranty. Well, this could be true, but I'm thinking that the warranty is likely not going to cover a road hazard. Regardless, my dad and I went to the next business day to get my van and take it over to Meinicke, as Roger had suggested. He was visibly angry about us doing this despite it being his recommendation. Within 30 minutes of assessing the van, Meineke had an answer for me . A hole had been torn in my flex pipe that leads to the catalytic converter. This was causing it to code P0430.. It may have caused catalytic converter damage as well. I will know more after the weekend. The photo below is a picture of my flex pipe off of my van where the damage occurred. Damage that Mountain View auto ultimately failed to see and assess. I am a single parent, a graduate student, and I work hard for my money when I can. I canceled an appointment to get my teeth fixed because it was more important to have a safe car for my daughter to be in than to fix my teeth. I cannot begin to express the level of anger that I have for this company trying to take advantage of a woman and a parent in the way that they have. I did ask Meineke to do a thorough investigation of the van to see if anything else needed to be done, and there is not. Of course, I will keep up with the preventative maintenance, but that is going to cost me far less than $2800. The catalytic converter, while spendy, is thankfully covered by my insurance under the incident. Roger should try padding his pocketbook by doing honest work instead of trying to take advantage of somebody who can barely afford the work.

Very honest. Informative and thorough. Wouldn't take my Subaru anywhete else.read more

2003 Dodge Truck - No Bus, Intake Heater not working: I spent a lot of time trying to find the…read moreissue, even replaced a clock spring! Electrical Specialists had the truck for a few days, found the problem fixed it - everything is fine. They were recommended to me, and I will recommend them. Electrical can be very difficult, Electrical Specialists made it easy and affordable. Six stars if I could - Thanks guys!! Remember, when you buy a painting, it isn't the cost of the canvas and paint, the real cost is the years of expertise.

Actually I would love to use them but they no longer do appointments . It's first come, first…read moreserve and no way to know if your rig has to stay the night as it all depends. For someone who lives outside Moscow, that doesn't work at all.

Big thank you all the way from Hawaii for taking care of my fresh-out college grad and his '97 blue…read moreCorolla! Y'all are a blessing whether you intended to be or not, and I could not be more grateful for your kindness towards and consideration of a broke college kid :)

Just came to get my engine light evap fixed, I told them to check the purge valve because I had…read morereplaced that last year and I told them specifically check that because I could have warranty and get that part for free and do it myself, they try and lil bro me and tell me nah common problems the charcoal canister. Instead they do some fake ah bs diagnosis on my car saying it's the charcoal canister and shit and when I got my car back engine light still on, didn't fix nothing. I'm sure my charcoal canister was dirty and needed replacing but I didn't come in for that I came to get a proper diagnosis, not whatever bs this was. These mechanics r untrustworthy btw they charged me $600 just to not fix shit

Was traveling and got an oil change for a good price. They were super friendly and quick…read more Comfortable waiting room. The next day my check engine light went on (not related to my oil change). I called last minute and they were able to get me in immediately and quickly assess the issue. Ultimately found out it was a warranty issue and took it to the dealer for repair, but would have full confidence if Weber were to make the repair.

Chicago and Minnesota were rough on my muff-ler and I had a separation. Erber Auto (Jake) was able…read moreto get me right in and reconnect my exhaust! Friendly and helpful!

Courteous, clean, efficient well run operation. Got me in and out, good with their communication…read moreand seem trustworthy.

Spoke with Chad about a truck I was looking to buy that they had serviced, and he was extremely…read morehelpful! That and they did a bunch of work on the truck so I feel great about buying it. Extremely helpful when I didn't even spend any money on their shop, thanks Chad!!

First of all McKenna scheduled my appointment for 9am aug 5th, and failed to tell me before I had…read moredropped my car off that thats when all the vehicles are supposed to get there. she verbally pushed my out of the shop and was quick to dismiss me never asked if I had any questions and said "we will call you when it's ready, have a nice day." I was halfway home before I realized I didn't get a rough estimated time, so I called and she said best she could give was 5pm when they close. Roughly around 2pm the mechanic calls me and tells me that my car looks fine there was low oil so he filled that, thankfully they never tried to sell me something I didn't need, he filled my tires and fluids and said they'd call after they checked the engine code that kept coming on. News flash Mckenna never called, I called at 4:40 to just ask for my car back, she said "oh well it's been ready," to which I responded "okay so why wasn't I notified..?" to which she responded "well you shoulda gotten a text." I obviously didn't thus the reason I called- nevertheless there was supposed to be a phone call like they said there would be on two different accounts. I came to pick my car up and I got to my car they had left the windows down, who leaves someone's windows down?? As well the cars interior was visibly blackened from the mechanic, I have bright interior, they should have wiped it down if it was visibly much darker than before(they also make things like steering wheel covers and what not for these things), there was genuine grime on the doors, steering wheel, and seat as well as smudgy finge prints on my door. I'm overall extremely disappointment in this shop, if this was the last shop open and I needed my car seen asap- I'd just YouTube it and attempt to do it myself; I recommend going literally ANYWHERE else. Biggest waste of $104.

We had to have our Mazda towed in to replace the serpentine belt that had broken. When the belt…read morebroke, it drained the battery. The tech changed the belt, cleaned up the battery and charged the battery. There was also a check engine light on, so the tech checked the plugs and rotors and cleared the code. The car was in and out in one day and now the car drives great. Excellent service!

Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Took our car there for an estimate after a front end collision. They gave us a fair estimate so we…read morewent with them for the repair. Insurance process took a while, so they had plenty of time to order necessary parts, etc and when we dropped it off to get fixed, they gave us an estimated "week to week and a half" turn-around time. Fast forward to the end of 2 weeks, my husband tried to call countless times to check on the progress as we hadn't heard anything. No answer, so he left a message. Rinse and repeat that 'call, no answer, left message' process for about a week, until we finally determined an in-person visit was the only way to speak to someone. I had to schedule time away from work and my husband did as well, to make the fairly quick but incredibly inconvenient trip to the shop just to speak to someone. My husband was given the news that they thought the car might be totaled, but they were waiting on confirmation and should have that by the end of the week. Fast forward to the following week, and once again, no word from the shop. No answer to his calls and no returned call from the left messages. So once again, we scheduled time away from both our jobs to physically go to the shop and speak to someone. We were told that the car was indeed totaled and they had known since the week before. The receptionist apologized and said she should have called. Unfortunately, they made a difficult situation even more difficult, at least doubling the time our family of 5 (4 drivers) was down to one car, so I absolutely cannot recommend this business to anyone.

Had my bumper fixed there. I am very satisfied with the excellent job they did on my car, friendly…read morestaffs and affordable price. Although extra issues was discovered during the repair, they were still able to keep the final price pretty close to their original quote.