I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Carl and his wife and team are truly amazing! My son attends college at WSU Pullman his car would…read morenot start. I called Imported Car Service they immediately squeezed my son into their schedule same day, replaced his battery and cables in a timely fashion. I am so relieved to have found this wonderful repair shop and can now rest easy being that I am on the Westside knowing that my son's car is in very capable hands. Thank you!

Do not take your car to Import Auto Repair (IAR) for repairs. Instead, go to a trustworthy…read moredealership. I own an MB C-300, and when the engine light came on, I took it to IAR because it was a local shop, and the nearest dealership is 80 miles away. IAR ran a diagnostic (charging $200) and determined that the air injection reactor pump was broken. They ordered the part and replaced it (costing $800). However, two days later, the engine light came back on. I returned the car to IAR, and they told me that Bosch must have sent a defective part. They ordered a new pump and replaced it again. But just two days later, the engine light came on once more. This time, IAR ran more tests and told me that a module was broken and needed replacement at the dealership since they didn't have the tools to fix it. So, I took my car to the dealership. However, the dealership recommended running a diagnostic again because the module that IAR identified was expensive and non-refundable. If they pre-ordered the part and it turned out I didn't need it, I'd still have to pay for it. After running their own diagnosis, the dealership discovered that a fuse was missing, which was causing the issue. They added the fuse and fixed the problem. I went back to IAR and told the owner, Carl, that a fuse had been missing, implying that they hadn't properly checked the car. Carl denied this, stating they had never touched any fuses and abruptly ended the conversation by saying, "Goodbye." How professional! When I got home, I reviewed the invoice from the first repair, and to my surprise, there was a charge for a fuse. This meant that either IAR had worked on a fuse, or they charged me for a part that was never actually used. I called Carl and mentioned the fuse. He chuckled and told me they had "put in and out fuses." So, it turns out, IAR was the one who forgot to replace the fuse. The bottom line is that Carl runs a dishonest business, and now I'm questioning whether the air injection reactor pump was ever actually broken in the first place.

Was traveling and got an oil change for a good price. They were super friendly and quick…read more Comfortable waiting room. The next day my check engine light went on (not related to my oil change). I called last minute and they were able to get me in immediately and quickly assess the issue. Ultimately found out it was a warranty issue and took it to the dealer for repair, but would have full confidence if Weber were to make the repair.

Chicago and Minnesota were rough on my muff-ler and I had a separation. Erber Auto (Jake) was able…read moreto get me right in and reconnect my exhaust! Friendly and helpful!

Hands down the best service we've ever had and we'll continue to go back. Ted was a great owner…read more(now retired) and his daughter and son-in-law have continued his work ethic. I was quoted a little over $1600 for a local dealership to replace the thermostat on my daily commuter. Perfection did it for less than half their quote and I haven't had an issue going on over a year now. There are a couple bad reviews on here, but we've never had an issue. They've always been gracious and willing to help.

Once again Perfection Tire got me back on the road quickly and with a smile!! I highly recommend…read morethem!

WARNING: DECEPTIVE PRACTICES I took my van to Mountain View…read moreauto after a road hazard incident that caused a catalytic converter code to be thrown. P0430 for catalytic converter insufficiency. I explained to Mountain View auto what happened and what I needed for my insurance company. When I went to pick up my quote, Roger accidentally deleted it and was working to create a new one. I had my nearly 2-year-old daughter with me, and she was getting quite fussy as I wasn't prepared to stay for a significant amount of time. Roger addressed many things that he felt were wrong with my van. However, not once did he address why I had brought my van into them in the first place. He emailed me a quote, as you'll see in the pictures, for all of this work that he said needed to be done. For some reason, on the quote it says "customer States that..." I never states any of it. I was angry that he did not address the initial issue. Instead, he said that I should return the Meineke as it may be under warranty. Well, this could be true, but I'm thinking that the warranty is likely not going to cover a road hazard. Regardless, my dad and I went to the next business day to get my van and take it over to Meinicke, as Roger had suggested. He was visibly angry about us doing this despite it being his recommendation. Within 30 minutes of assessing the van, Meineke had an answer for me . A hole had been torn in my flex pipe that leads to the catalytic converter. This was causing it to code P0430.. It may have caused catalytic converter damage as well. I will know more after the weekend. The photo below is a picture of my flex pipe off of my van where the damage occurred. Damage that Mountain View auto ultimately failed to see and assess. I am a single parent, a graduate student, and I work hard for my money when I can. I canceled an appointment to get my teeth fixed because it was more important to have a safe car for my daughter to be in than to fix my teeth. I cannot begin to express the level of anger that I have for this company trying to take advantage of a woman and a parent in the way that they have. I did ask Meineke to do a thorough investigation of the van to see if anything else needed to be done, and there is not. Of course, I will keep up with the preventative maintenance, but that is going to cost me far less than $2800. The catalytic converter, while spendy, is thankfully covered by my insurance under the incident. Roger should try padding his pocketbook by doing honest work instead of trying to take advantage of somebody who can barely afford the work.

Very honest. Informative and thorough. Wouldn't take my Subaru anywhete else.read more

I've been here before and they've done great. I took my suburu in because there was coolant all…read moreover the hood and it overheated. They charged the diagnostic and said the car was fine and there was nothing wrong with it. 2 days later the head gasket blew. I'm not a mechanic but the coolant was pretty visible and the smell was distinct. Just frustrating because I even asked them if it could be the head gasket due to previous problems.

my mechanic does an excellent job. needed to leave our car as my son lives in idaho and us in…read moreoregon and needed 180 mile round trip to pick it up we have used this business several times when in need badly ,theyare always helpful and fast. you can't go wrong with this business. thanks

Excellent customer service. They immediately offered us water. They were efficient, offered…read morechanging things without the hard sell. Felt they were friendly, quick and responsive. They offer a nice discount to SEL employees, which is helpful. I will definitely be back.

Came for an oil change thinking I needed one because my oil was low and I had only driven 1700…read moremiles since my last oil change with take 5. And instead of taking my money, Sean, Jacqueline, and Daymien informed me that take 5 does do oil top offs and I was not aware of that! They also provided excellent customer service, made me feel very welcomed and took great care of me and my vehicle! I would 1000% recommend their and take 5 services to anyone needing an oil change! They are great people and you get great value for your money!